ITS Who we are and what we

do!A roadmap to service

September 2011

ITS Mission

We help the Carleton community work, learn, create, and collaborate by improving access to information and facilitating the use of technology.

ITS Organization

Too busy to see

on PowerPoint

Team structure

EISEnterprise Information

Systems(7 staff)

SysnetSystems & Networking

(8 staff)

CSSComputing Support

Services(7 staff)

Director’sIT Directors

(3 staff)

ATAcademic Technologists

(4 staff)

PEPSPresentation, Events &

Production Support(4 staff)

Leadership

Web Services(7 staff)

Who do we support?

Major information systems we support

How do people talk with us?

Liaisons, Academic TechnologistsITS helpdesk

PEPS (Presentation, Events & Production Support)

ITS helpdesk

Staff & Faculty

Students

Advisory committeesWorking groups

PEPS (Presentation, Events & Production Support)

Library ResearchIT

Our advisory committees

ITS Advisory Committees TPPC - Technology Planning & Priorities Committee

◦ High-level advising ACAC – Academic Computing Advisory Committee

Priorities and advising ACAC – Administrative Computing Advisory Committee

◦ Priorities and advising Student Computing Advisory Group

◦ Student Computing advising

Working Groups DMG – The Data Management Group

◦ Data management and policies CUG – Colleague User Group

◦ Colleague application support Library/IT

◦ Collaborative service point and planning Digital Archives Group

◦ Planning for digital asset archiving HR/Payroll/IT

◦ Priorities and initiative for supporting HR/Payroll

4 ways to get help from ITS

• Walk up: CMC 107, Libe 4th floor, Weitz Center 027

• Call us: CMC x5999, Libe x4264, Weitz Center x7070

• Email us: helpdesk@carleton.edu

• Request help online: helpdesk.carleton.edu

3 places to get help from ITS

• ITS helpdesk – CMC 107• IdeaLab helpdesk – Weitz Center 027• Research/IT – Libe 4th floor

Common to all 3 Helpdesks

• Software support• Printing support• Basic scanning support• Basic account triage

including password resets• Knowledge base content development

Carlpedia – wiki.carleton.edu• Assistive Tech needs

Unique to each Helpdesk

ITS helpdesk◦ Student-owned equipment drop-offs◦ Student Worker accounts◦ ResNet◦ DMCA Violations

Research/IT◦ Reference/Instruction support◦ Microform scanning/printing◦ Assistive Tech stations◦ Library specific spaces

IdeaLab◦ Fine art printing◦ Fine art scanning◦ Video/Audio editing

PEPS and the IdeaLab

The Weitz Center's centralized technology resource center• Audio and video editing stations• Lending library of digital cameras and video production

equipment• Regularly scheduled how-to workshops• Computer lab with linked workstations • "Project Due Date" events in which experts are gathered for

students during the busy end of the term• High-end scanners• Large-format printers capable of fine-art printing• Office space and work areas for Presentation, Events, and

Production Support (PEPS) staff

Modeled on Apple’s Genius

Bar

IdeaLab in the Weitz Center, next to PEPS

Reserve the IdeaLab: https://apps.carleton.edu/idealab/schedule/

PEPS new home in Weitz Center

Room number: Weitz Center 027Phone number: x 7070

PEPS website

List of all technology in classrooms and labs

Loaner equipment for faculty, staff and student groups:◦Video camcorders◦Digital cameras◦Computer projectors and screens◦Other Audio/Visual equipment

Request their loaner equipment in the PEPS office, over the phone, or using their online request form

Learning opportunities

Classroom sessions:◦PowerPoint and presentations◦Design basics◦Website creation in Reason◦Basics of Moodle◦Canon MFPs – E O Johnson Co.◦New features in Zimbra 7

Online training libraries:◦SANS computer security◦Atomic Learning and lynda.com◦Element K and MS eLearning

SANS Computer Security training

Security Awareness for the 21st Century

The SANS program provides everything your organization needs for an effective security awareness program. SANS goes beyond just compliance and addresses the most common risks using a proven framework.

Atomic Learning library of online video tutorials

Atomic Learning library of online video tutorials

Lynda.com library of online video tutorials

Lynda.com library of online video tutorials

Some new things to be aware of

Windows 7 replaced XP in the labs and classrooms this summer

Microsoft Office has been upgraded in the labs and classrooms◦ Office 2010 for Windows◦ Office 2011 for the Mac

New Canon MFPs have started to arrive on campus◦ Training provided at time of delivery and again later if you need

it Zimbra has been upgraded There are some changes to the Courses and Collab

network drives◦ Folder structure has been updated on both◦ There are new ways to access these drives from off-campus

What’s ahead for us all in technology?

Faster computersMore network bandwidthIncreased rate of change

◦We all handle change just fine now, right?Mostly, it’ll be about communication

◦Facebook◦Twitter◦Blogger◦Email◦Calendaring◦Etc.

Thank you !Questions?