itil® v3 qualification & certification scheme · itil foundation v3 foundation certificate...

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itSMF InternationalThe IT Service Management Forum

ITIL® v3

Qualification & Certification scheme

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ITIL® v3 Certification scheme

The ITIL® v3 scheme

•Scope•Approach•Features of each new certification level•Transition scheme•Certification scheme structure

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v3 Certification scheme Scope

Offers value to the career objectives of the student

Allows innovation and flexibility and value for Course Providers

Meets learning objectives and competency outcomes

Uses Blooms taxonomy for setting exams

Transition scheme for v2 to v3

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An updated approach to learning

Modular design for flexible learning needs

Modernised testing methods and format

Expanded scope of education

Greater choice of study options• Self study• Course attendance• Online courses• Self-paced learning• On demand examinations

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ITIL Foundation

v3 Foundation certificate• Minimum 18 hours plus exam• 40 question simple multiple choice exam 65% pass• Self study option• Official Study Aid publication• Covers all stages in the Service Lifecycle• Awareness and concept understanding• 2 credits in the scheme

Syllabus reviewed – new syllabus in place from May 09

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ITIL Service Lifecycle

Launched October 08 and January 09

5 lifecycle modules based on each book

21 hours for each module

Complex, gradient scenario Multi Choice exam • 90 minute exam and 70% pass

3 credits per module

Course based study

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ITIL Service Capability

Launched October 08 and January 09

4 process based modules• Operational Support & Analysis• Planning, Protection & Optimization• Release, Control & Validation• Service Offerings & Agreements

30 hours for each module

Complex, gradient scenario Multi Choice exam• 90 minute exam and 70% pass

4 credits per module

Course based study

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itSMF InternationalThe IT Service Management Forum25 March 2009

Capability clustered processesOperational Support & Analysis

Planning, Protection & Optimization

Release, Control & Validation

Service Offerings & Agreements

Event

Incident

Request

Problem

Access

Service Desk

Technical

IT Ops

Application

Capacity

Availability

Continuity

Security

Demand

Risk

Change

Release & Deployment

Validation & Testing

Service asset & Configuration

Knowledge

Request

Service Evaluation

Portfolio

Service Level

Catalogue

Demand

Supplier

Financial

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Managing across the Lifecycle

Launched January 09

Capstone course • Lifecycle or Capability certification prerequisite

Topic based curriculum• Planning & Implementation; projects; framework integration; organisational strategies; strategic change; risk management

Complex objective exam – Bloom level 5

5 credits in the scheme

Leads to ITIL Expert award

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Bridging the gapv2-v3 Foundation Bridge • 1 day course – 2 days from May 09• Course based study• 20 question simple multiple choice 65% pass

v2-v3 Practitioner Bridge• Minimum of 12 credits – includes credits from v2 Foundation• 2 credits single process, 3.5 clustered processes• Managing across the Lifecycle• v2-v3 Manager Bridge

v2-v3 Manager Bridge • 28 contact hours• Course based study• 5 credits in the scheme• 20 Question complex MC scenario 80% pass

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Retiring the v2 qualification scheme

V2 Foundation to cease 30 June 2010

V2 Manager to cease 31 August 2010

V2 Practitioner to cease 31 Dec 2010

Foundation Bridge to cease 31 Dec 2010

Manager Bridge to cease 30 June 2011

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ITIL®ITIL ® Qualification & Certification scheme

ITIL

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ITIL® v3Qualification & Certification scheme

Questions ?

http://www.itil-officialsite.com

itil® v3 qualification & certification scheme · itil foundation v3 foundation certificate...

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