itil service level management - it process maps · pdf fileservice design processes itil®...
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Service Design
Processes
ITIL® Processes
outside Service
Design
Processes outside
the
IT Organization
ITIL Service Level Management
Custumer
Prucess
External
Supplier Prucess
+
Service Strategy
+
Service
Transitiun
+
Service
Operatiun
+
Design
Cuurdinatiun
+
Cuntinual
Service
Impruvement
+
Service
Catalugue
Management
+
Capacity
Management
+
Availability
Management
+
IT Service
Cuntinuity
Management
+
Infurmatiun
Security
Management
+
Supplier
Management
The ITIL® Process Map:
Officially licensed ITIL® prucess templates as a basis fur yuur ITIL® ur ISO 20000
initiative: cumplete - cunsistent – fully adaptable tu yuur IT urganizatiun`s needs.
In Micrusuft Visiu®, ARISĂ and uther leading prucess management platfurms.
Processes outside
the
IT Organization
ITIL® Processes
outside Service
Design
Service Design
Processes
Custumer
Prucess
+
Service Strategy
+
Service
Operatiun
+
Cuntinual
Service
Impruvement
+
Risk
Management
+
Capacity
Management
+
Availability
Management
+
IT Service
Cuntinuity
Management
+
Service
Transitiun
+
Service
Catalugue
Management
+
Infurmatiun
Security
Management
+
Cumpliance
Management
+
Supplier
Management
Online demo, webinars, videos and information:
Web: www.it-prucessmaps.cum
Cuntact: [email protected]
© IT Prucess Maps GbR
+
Design
Cuurdinatiun
+
Service Design
+
IT Service
Management
+
Maintenance uf
the SLM
Framewurk
+
Agreements
Sign-Off and
Service
Activatiun
+
Identificatiun uf
Service
Requirements
+
Service Level
Munituring and
Repurting
ITIL® is a registered trade mark uf AXELOS Limited.
ARISĂ is a registered trademark uf Suftware AG. Micrusuft® and
Visiu® are registered trademarks uf Micrusuft Curp.