ite pc v40 chapter2

Chapter 2: SafeLab Proceduresand Tool Use

2007 Cisco Systems, Inc. All rights reserved. Cisco PublicITE PC v4.0Chapter 2 1

Chapter 2: SafeLab Proceduresand Tool Use

IT Essentials: PC Hardware and Software v4.0

Purpose of this Presentation List of chapter objectives Overview of the chapter contents, including

student worksheetsstudent activitiessome potential student misconceptions

Reflection/Activities for instructors to complete toprepare to teach

Additional resources

To provide to instructors an overview of Chapter 2:

ITE PC v4.0Chapter 2 2 2007 Cisco Systems, Inc. All rights reserved. Cisco Public

List of chapter objectives Overview of the chapter contents, including

student worksheetsstudent activitiessome potential student misconceptions

Reflection/Activities for instructors to complete toprepare to teach

Additional resources

Chapter 2 Objectives 2.1 Explain the purpose ofsafe working conditions andprocedures

2.2 Identify tools andsoftware used with personalcomputer components andtheir purposes

2.3 Implement proper tooluse


2.1 Explain the purpose ofsafe working conditions andprocedures

2.2 Identify tools andsoftware used with personalcomputer components andtheir purposes

2.3 Implement proper tooluse

Chapter 2 Worksheets and Labs 2.2.2 Worksheet: Security and Diagnostic Software 2.3.4 Lab: Computer Disassembly


Safe Lab Procedures and Tool UseThe workplace should have safety guidelines to follow to: Protect people from injury Protect equipment from damage Protect the environment from contamination


The workplace should have safety guidelines to follow to: Protect people from injury Protect equipment from damage Protect the environment from contamination

Recognize Safe Working ConditionsSome things to look for: Clean, organized, and properly lit workspace Proper procedures for handling equipment Proper disposal orrecycling of componentscontaining hazardousmaterials


Some things to look for: Clean, organized, and properly lit workspace Proper procedures for handling equipment Proper disposal orrecycling of componentscontaining hazardousmaterials

General Safety Guidelines Most companies require reporting anyinjuries, including description of safetyprocedures not followed.

Damage to equipment may result inclaims for damages from the customer.

CAUTION: Power supplies andmonitors contain very high voltage.Do not wear the antistatic wrist strap when repairing powersupplies or monitors.

CAUTION: Some printer parts may become very hot whenin use and other parts may contain very high voltages.


Most companies require reporting anyinjuries, including description of safetyprocedures not followed.

Damage to equipment may result inclaims for damages from the customer.

CAUTION: Power supplies andmonitors contain very high voltage.Do not wear the antistatic wrist strap when repairing powersupplies or monitors.

CAUTION: Some printer parts may become very hot whenin use and other parts may contain very high voltages.

Fire Safety Guidelines Know the location of fire extinguishers, how to usethem, and which to use for electrical fires and forcombustible fires

Have an escape route in casea fire gets out of control

Know how to contactemergency services quickly

Keep the workspace clean Keep most solvents in aseparate area

Have a fire plan before you begin work:


Know the location of fire extinguishers, how to usethem, and which to use for electrical fires and forcombustible fires

Have an escape route in casea fire gets out of control

Know how to contactemergency services quickly

Keep the workspace clean Keep most solvents in aseparate area

Electrostatic Discharge (ESD) Static electricity is the buildup of an electriccharge resting on a surface. This buildupmay zap a component and cause damage.

At least 3,000 volts of static electricity mustbuild up before a person can feel ESD, butless than 30 volts of static electricity candamage a computer component.

Preventing ESD Damage Use antistatic bags to store components Use grounded mats on workbenches Use grounded floor mats in work areas Use antistatic wrist straps when working oncomputers


Static electricity is the buildup of an electriccharge resting on a surface. This buildupmay zap a component and cause damage.

At least 3,000 volts of static electricity mustbuild up before a person can feel ESD, butless than 30 volts of static electricity candamage a computer component.

Preventing ESD Damage Use antistatic bags to store components Use grounded mats on workbenches Use grounded floor mats in work areas Use antistatic wrist straps when working oncomputers

Power FluctuationAC power fluctuations can cause data loss or hardwarefailure:

Blackouts, brownouts, noise, spikes, power surgesTo help shield against power fluctuation issues, usepower protection devices to protect the data andcomputer equipment:

Surge suppressors UPS SPSCAUTION: Never plug a printer into a UPS device. UPSmanufacturers suggest not plugging a printer into aUPS for fear of burning up the printer motor.


AC power fluctuations can cause data loss or hardwarefailure:

Blackouts, brownouts, noise, spikes, power surgesTo help shield against power fluctuation issues, usepower protection devices to protect the data andcomputer equipment:

Surge suppressors UPS SPSCAUTION: Never plug a printer into a UPS device. UPSmanufacturers suggest not plugging a printer into aUPS for fear of burning up the printer motor.

Material Safety Data Sheet (MSDS) The name of the material The physical properties of the material Any hazardous ingredients contained in the material Reactivity data, such as fire and explosion data Special protection requirements Procedures for spillsor leaks

Special precautions Health hazards


The name of the material The physical properties of the material Any hazardous ingredients contained in the material Reactivity data, such as fire and explosion data Special protection requirements Procedures for spillsor leaks

Special precautions Health hazards

Proper Disposal Batteries from portable computer systemsmay contain lead, cadmium, lithium, alkalinemanganese, and mercury. Recycling batteries shouldbe a standard practice for a technician.

Monitors contain up to 4 pounds of lead, as well as rareearth metals. Monitors must be disposed of incompliance with environmental regulations.

Used printer toner kits and printer cartridges must bedisposed of properly or recycled.

Contact the local sanitation company to learn how andwhere to dispose of the chemicals and solvents used toclean computers.


Batteries from portable computer systemsmay contain lead, cadmium, lithium, alkalinemanganese, and mercury. Recycling batteries shouldbe a standard practice for a technician.

Monitors contain up to 4 pounds of lead, as well as rareearth metals. Monitors must be disposed of incompliance with environmental regulations.

Used printer toner kits and printer cartridges must bedisposed of properly or recycled.

Contact the local sanitation company to learn how andwhere to dispose of the chemicals and solvents used toclean computers.

Skilled use of tools and software makes thejob less difficult and ensures that tasksare performed properly and safely.

ESD Toolsantistatic wrist strap, mat

Hand Toolsscrewdrivers, needle-nose pliers

Cleaning Toolssoft cloth, compressed air can

Diagnostic Toolsdigital multimeter, loopback adapter

Tools for the Job


Skilled use of tools and software makes thejob less difficult and ensures that tasksare performed properly and safely.

ESD Toolsantistatic wrist strap, mat

Hand Toolsscrewdrivers, needle-nose pliers

Cleaning Toolssoft cloth, compressed air can

Diagnostic Toolsdigital multimeter, loopback adapter

Software Tools Fdisk - create and delete disk partitions Format - prepare a hard drive prior to use Scandisk or Chkdsk - check for physical errors on the disksurface

Defrag - optimize use of space on a disk Disk Cleanup - remove unused files Disk Management - creates partitions and formats disks(GUI interface)

System File Checker (SFC) scans the operating systemcritical files and replaces any files that are corrupt

Disk management tools


Fdisk - create and delete disk partitions Format - prepare a hard drive prior to use Scandisk or Chkdsk - check for physical errors on the disksurface

Defrag - optimize use of space on a disk Disk Cleanup - remove unused files Disk Management - creates partitions and formats disks(GUI interface)

System File Checker (SFC) scans the operating systemcritical files and replaces any files that are corrupt

Organizational Tools Personal reference tools

Notes, journal, history of repairs Internet reference tools

Search engines, news groups,manufacturer FAQs, onlinecomputer manuals, online forumsand chats, technical websites

Miscellaneous toolsSpare parts, a working laptop


Personal reference toolsNotes, journal, history of repairs

Internet reference toolsSearch engines, news groups,manufacturer FAQs, onlinecomputer manuals, online forumsand chats, technical websites

Miscellaneous toolsSpare parts, a working laptop

Proper Use of Antistatic Wrist Strap Connect the cable to the metal chassis ofthe computer

Wrap the strap around your wrist The connection will keep your body at thesame voltage (potential) as the computer

Attach the wire on the same side of the equipment asthe arm wearing the antistatic wrist strap to keep thewire out of the way while you are working.

CAUTION: Never wear an antistatic wrist strap if you arerepairing a monitor or CRT.

Can prevent ESD damage to computer components.


Connect the cable to the metal chassis ofthe computer

Wrap the strap around your wrist The connection will keep your body at thesame voltage (potential) as the computer

Attach the wire on the same side of the equipment asthe arm wearing the antistatic wrist strap to keep thewire out of the way while you are working.

CAUTION: Never wear an antistatic wrist strap if you arerepairing a monitor or CRT.

Proper Use of Antistatic Mat Lay the computer on the mat. Connect the computer to the mat with the cable. Connect the mat to a reliable electrical ground with itscable.

Now, you and the computer are at ground potential.


Lay the computer on the mat. Connect the computer to the mat with the cable. Connect the mat to a reliable electrical ground with itscable.

Now, you and the computer are at ground potential.

Proper Use of Hand Tools Use the proper type and size of screwdriver bymatching it to the screw.

Phillips, Flat Head and Hex are the most common types. Do not over tighten screws because the threadsmay become stripped.

Caution: If excessive force is needed to removeor add a component, something may be wrong.

Caution: Magnetized tools should not be usedaround electronic devices.

Caution: Pencils should not be used inside thecomputer because the pencil lead can act as aconductor and may damage the computercomponents.


Use the proper type and size of screwdriver bymatching it to the screw.

Phillips, Flat Head and Hex are the most common types. Do not over tighten screws because the threadsmay become stripped.

Caution: If excessive force is needed to removeor add a component, something may be wrong.

Caution: Magnetized tools should not be usedaround electronic devices.

Caution: Pencils should not be used inside thecomputer because the pencil lead can act as aconductor and may damage the computercomponents.

Proper Use of Cleaning MaterialsTo clean computers and accessories: Use mild cleaning solution and lint-free cloth to cleancomputer cases, outside of monitor, LCD screen, CRTscreen, and mouse.

Use compressed air to clean heat sinks. Use Isopropyl alcohol and lint-free swabs to cleanRAM.

Use hand-held vacuum cleanerwith a brush attachment to cleana keyboard.

CAUTION: Before cleaning anydevice, turn it off and unplug thedevice from the power source.


To clean computers and accessories: Use mild cleaning solution and lint-free cloth to cleancomputer cases, outside of monitor, LCD screen, CRTscreen, and mouse.

Use compressed air to clean heat sinks. Use Isopropyl alcohol and lint-free swabs to cleanRAM.

Use hand-held vacuum cleanerwith a brush attachment to cleana keyboard.

CAUTION: Before cleaning anydevice, turn it off and unplug thedevice from the power source.

Chapter 2 SummarySafe Lab Procedures and Tool Use Follow safety procedures for personal protection,equipment protection, and environmental protection.

Know what tools and software to use in working withcomputers and computer components.

Follow proper use of tools.Anti-static wrist strap, anti-static mat, various hand tools, andcleaning materials


Safe Lab Procedures and Tool Use Follow safety procedures for personal protection,equipment protection, and environmental protection.

Know what tools and software to use in working withcomputers and computer components.

Follow proper use of tools.Anti-static wrist strap, anti-static mat, various hand tools, andcleaning materials

InstructorTrainingActivities


InstructorTrainingActivities

Activities for Instructor Training1. Take the Quiz provided in Chapter 2 course content.2. Conduct Internet research to pre-screen online

resources for students to use in completing the 2.2.2Worksheet: Diagnostic Software.

3. Disassemble a computer as outlined in 2.3.4 Lab:Computer Disassembly.

4. Familiarize yourself with the general safety policiesand the fire safety policies for your building.

5. Research the safety standards for your region.6. Research the Internet for MSDS sheets for a few

substances that technicians would encounter in theirwork.


1. Take the Quiz provided in Chapter 2 course content.2. Conduct Internet research to pre-screen online

resources for students to use in completing the 2.2.2Worksheet: Diagnostic Software.

3. Disassemble a computer as outlined in 2.3.4 Lab:Computer Disassembly.

4. Familiarize yourself with the general safety policiesand the fire safety policies for your building.

5. Research the safety standards for your region.6. Research the Internet for MSDS sheets for a few

substances that technicians would encounter in theirwork.

Instructor Training Discussion Do you have a story about damage to equipment or aninjury to a colleague in the workplace due to lack ofsafety procedures?

Would students benefit from hearing this or otherstories to illustrate the importance of following safetyguidelines?

Discuss ways that you will effectively coach studentsthrough the Computer Disassembly lab.

Share with the other instructors:The list of online resourcesThe results of your research on safety policies and standardsThe resources for finding MSDS sheets online


Do you have a story about damage to equipment or aninjury to a colleague in the workplace due to lack ofsafety procedures?

Would students benefit from hearing this or otherstories to illustrate the importance of following safetyguidelines?

Discuss ways that you will effectively coach studentsthrough the Computer Disassembly lab.

Share with the other instructors:The list of online resourcesThe results of your research on safety policies and standardsThe resources for finding MSDS sheets online

Additional Resources U.S. Dept of Labor, Occupational Safety & Health Administrationhttp://www.osha.gov Microsoft Technet website http://www.technet.microsoft.com The PC Guide http://www.pcguide.com Computer Hope.com: Free computer help for everyone.http://www.computerhope.com Tech Support Forum http://www.techsupportforum.com/ PC Technology Guide: What We Learn, We Sharehttp://www.pctechguide.com PC TechBytes: Computers Made Easy, Computer Repair Supporthttp://www.pctechbytes.com TechWatch: Your Source For Technology, News, Reviews and Pricinghttp://www.techwatch.com.au TechRepublic: A Resource for IT Professionalshttp://www.techrepublic.com The Tech Zone.com http://www.thetechzone.com


U.S. Dept of Labor, Occupational Safety & Health Administrationhttp://www.osha.gov Microsoft Technet website http://www.technet.microsoft.com The PC Guide http://www.pcguide.com Computer Hope.com: Free computer help for everyone.http://www.computerhope.com Tech Support Forum http://www.techsupportforum.com/ PC Technology Guide: What We Learn, We Sharehttp://www.pctechguide.com PC TechBytes: Computers Made Easy, Computer Repair Supporthttp://www.pctechbytes.com TechWatch: Your Source For Technology, News, Reviews and Pricinghttp://www.techwatch.com.au TechRepublic: A Resource for IT Professionalshttp://www.techrepublic.com The Tech Zone.com http://www.thetechzone.com

Q and A



Chapter 2: Safe Lab Procedures and Tool UsePurpose of this PresentationChapter 2 ObjectivesChapter 2 Worksheets and LabsSafe Lab Procedures and Tool UseRecognize Safe Working ConditionsGeneral Safety GuidelinesFire Safety GuidelinesElectrostatic Discharge (ESD)Power FluctuationMaterial Safety Data Sheet (MSDS)Proper DisposalTools for the JobSoftware ToolsOrganizational ToolsProper Use of Antistatic Wrist StrapProper Use of Antistatic MatProper Use of Hand ToolsProper Use of Cleaning MaterialsChapter 2 SummarySlide74Activities for Instructor TrainingInstructor Training DiscussionAdditional ResourcesSlide72Slide73

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