it’s all change as oakhill residential lettings becomes ... · residential letting agents), have...
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We are very pleased to announce that Lenwell Property Services has completed the acquisition of Oakhill Residential Lettings in Milton Keynes, and it is with great pleasure that we welcome Oakhill’s community of Landlords and Tenants to the Lenwell family.
Both Elspeth Grace, Managing Director of Oakhill and Rob Wellstead, Managing Director of Lenwell, have worked hard to ensure a smooth handover and we are delighted to say that the ‘Oakhill Dream Team’ of Ray, Bernie, Karen and Janet will continue in Milton Keynes with Lenwell.
Elspeth commented, “With their industry expertise, local know-how and unwavering commitment to raising agency standards, we knew that Lenwell were exactly the right company to hand over to!”
It’s All Change as Oakhill Residential Lettings becomes Lenwell Milton Keynes
Meet the Team
Rob WellsteadManaging Director of Lenwell
“The entire Lenwell Team is keen to ensure that whether you are a landlord or tenant, we offer you the highest levels of customer service. Please feel free to contact us. You can be assured of our best attention at all times”.
We will continue to operate from the current offices, with all the contact information remaining the same except the e-mail addresses, which will change to [email protected]. Our Leadership team in Milton Keynes will consist of:
Andrew Schroder Customer Service Director
It’s my job to ensure everything runs smoothly, we achieve complete customer satisfaction and offer an unparalleled level of service to all of our landlords and tenants each time they contact us. “We always welcome your comments or suggestions as to how we can improve our service to you. “
Richard SharpLettings Director
“We have all been working hard to ensure that the change-over is as smooth as possible. Don’t forget to visit our web site www.lenwell.com for further information, or just give me call and let me know if I can help in any way.”
Webwww.lenwell.com
Call01908 359499
facebook.com/lenwellpropertyservices twitter.com/lenwellproperty
CUSTOMERSERVICE
LETTINGSAGENCY
of theYEAR2010
LETTINGS AGENCY
LETTINGSAGENCY
of theYEAR2010
LETTINGSAGENCY
ESTATEAGENCY
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TECHNOLOGY& ONLINE
LETTINGSAGENCY
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ISO9001QualityManagement
Since 1990, Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire.
With over 2800 properties under management, last year we helped over 1000 tenants move home and collected more than £19 million in rent on behalf of our landlords.
We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
We believe that industry expertise, local know-how, trust and an unwavering commitment to raising agency standards are the cornerstones of a successful company and an essential part of helping our customers get the most from their local property market. These values are as important to us today as they were when we started the business 24 years ago.
This year, we were successful twice at The Times and Sunday Times Lettings Agency of the Year Awards 2014, gaining Gold Awards both for Innovation and for Best Small Agency - East of England, reflecting the staff’s hard work and commitment.
A Little Bit about Lenwell….
Sucess, it’s all about our people
We have tried to anticipate some of the questions and natural concerns you may have. Please do not hesitate to contact us directly if you have any additional questions or concerns.
Will the rent be paid to me in the usual way? Yes. Our fully computerised accounts department will ensure rent payments are made to you as they are now, and you will receive a detailed statement listing your charges as you do now. In addition, we have fully automated on-line accounting with copies of your rent statements available for download.
Who do I speak to about my property(ies)? We are delighted that the core Oakhill team of Ray, Karen, Bernadette and Janet will remain with the business and work alongside us to ensure a smooth handover.
You can call them on the existing number 01908 359499
Or should you wish to, you can contact:
Rob Wellstead – Managing DirectorMobile: 07711 168447Email: [email protected]
Andrew Schröder – Customer Service DirectorMobile: 07897 277330Email: [email protected]
Richard Sharp – Lettings DirectorMobile: 07970 796212Email: [email protected]
Will anything change?The day-to-day management of your property and its future re-letting will remain in Milton Keynes. It will be fully supported by Lenwell’s administrative HQ.
Is my tenancy agreement still valid?Yes.
Do I need to change my standing order details? No.
Is my money safe with Lenwell?Yes. Lenwell are fully bonded members of ARLA (The Association of Residential Letting Agents), and as an ARLA member Lenwell is protected by bonding insurance similar to that offered by ABTA travel agents. In this way, you can be assured that your funds are secure. We are audited twice yearly and fully comply with ARLA’s strict code of conduct for our management and accounts reporting. All deposits are protected through the ARLA backed TDS (The Dispute Service) more details on which can be found at www.thedisputeservice.co.uk.
Will any charges increase?No. Nothing will change until your Tenant moves out. As and when your Tenant vacates, you will be offered Lenwell’s standard terms for property management, similar to the terms offered by Oakhill.
How will my property(ies) be marketed?Lenwell prides itself on its comprehensive marketing of property.
We take photos of all properties available and advertise extensively in all the main forms of media, as well as producing full colour brochures. We are very active on internet property portals and have enhanced listings on RightMove and Zoopla, as well using a state of the art call response programme for portal leads.
Please be assured, your property will receive maximum exposure enabling us to find the right tenant for your property as quickly as possible. The acquisition also gives us the opportunity to market your property to a wider audience through our other offices in Luton, Dunstable, Bedford and Northampton.
Your Questions Answered…
New Lenwell Milton Keynes Office
Your Opinion Matters... Oakhill FeedbackWe are very excited about the prospects ahead as we blend the considerable knowledge, expertise and technology of Lenwell and Oakhill.
We take pride in what we do and we look forward to earning your loyalty and support as our newest Lenwell customers.
Going forward, we will be gathering customer feedback on how we can further enhance our existing products, service and support and we will welcome your input.
Please visit www.lenwell.com/oakhillfeedback
Luton Head Office
8 Wellington Street, Luton,Bedfordshire, LU1 2QH
T: 01582 616263E: [email protected]
302 South Row, Central Milton Keynes , MK9 2FR
T: 01908 359499E: [email protected]
Dunstable
2 West Street, Dunstable,Bedfordshire, LU6 1SX
T: 01582 543680E: [email protected]
Northampton
168 Wellingborough Road,Northampton, NN1 4DU
T: 01604 620330E: [email protected]
Bedford
103 High Street, Bedford,Bedfordshire MK40 1NE
T: 01234 272662E: [email protected]
Bedford
Milton Keynes
Luton
Bedford
Luton
LenwellHQDunstable
Nor thamptonNor thampton
Web: www.lenwell.com
facebook.com/lenwellpropertyservices twitter.com/lenwellproperty
CUSTOMERSERVICE
LETTINGSAGENCY
of theYEAR2010
LETTINGS AGENCY
LETTINGSAGENCY
of theYEAR2010
LETTINGS AGENCY
ESTATEAGENCY
of theYEAR2009
TECHNOLOGY& ONLINE
LETTINGSAGENCY
of theYEAR2010
ISO9001QualityManagement