ITAB Shop Products Maintenance and Repair Services

SERVICE & MAINTENANCE DIVISION

Keeping your store equipment at its best

Our ethos of providing ‘best choice’ extends into

the servicing, repair and replacement of all ambient

equipment inside and outside your premises.

ITAB service engineers provide expert support for:

• Checkouts–conventionalandSCOs

• Electricalandmechanicalentrancegates

• Interiorandexteriorturnstiles

• Displayfixtures,shelvingandcounters

• Exteriorfurnituresuchassheltersandtrolleyparks

• Generalretailequipmentandfixtures

About ITAB

Leading the industryEverydayshoppersinsupermarketsandstoresacross

Europefindtheexperiencemorepleasantandsecure

because of ITAB equipment and design.

Our many retail products and services, from display

fixturestocheckouts,leadtheindustry.ITAB’s

equipment inside and outside the store has established a

reputation for quality and value with major food and non

food retailers internationally.

We are also an established supplier to the leisure,

transport,NHS,localauthorityandcommercialsectors.

WithproductionfacilitiesinEurope,ChinaandtheUSA,

ourstoreequipmentandfit-outservicestakethebest

choice in materials and design, for the benefit of both

you and your customers.

02 03

ITAB Shop Products Service & Maintenance Division

Having all your store’s equipment operating at the highest

level of performance is second nature to us. We bring our

expertise as designers and manufacturers of a complete

range of equipment to everything we maintain and service.

• Getasinglepointofcontactforcheckouts,gatesand

other internal and external equipment.

• Benefitfromour‘firsttimefix’approach.Alongwith

detailedproductknowledgewecarrykeyspares,making

itmuchmorelikelyourengineerswillfixproblemsonthe

first visit.

Our service programmes are all about preventative

maintenance–checkingkeycomponents,monitoringwear

and tear, and extending the useful lifespan of equipment.

Chooseaservicecontractcustomisedtoyourown

business and environment. Avoid unnecessary

maintenance visits and save money.

KeePIng your equIPmenT AT PeAK PerformAnce

Benefit from our ‘first time fix’ approach – targeted to meet your specific requirements

choose the service package best for your businessWhatever your needs and budget we offer a service

levelthatwillworkbestforyou;frompay-as-yougo

agreementstofullycomprehensiveservicepackages.

All come with guaranteed responses on service level

and performance. ‘First time fix’ rates can be targeted to

meet specific requirements.

Planned and reactive servicesOurengineersundertakebothplannedandreactive

workstokeepyourstoreslookinggoodandtradingatall

times.Servicesincludeinspection,cleaning,repair,and

replacement part installation.

We provide comprehensive logging and recording systems

tomonitorprogress,trackassets,andreportonstatutory

health and safety requirements.

first time fix for service callsAkeypartofourmaintenancepackages

is the importance of the ‘first time fix’

approach to service calls.

Comprehensiveequipmentsurveys

can be completed and logged so that

the correct spares and accessories are

alwaysinstock.

04

The rIghT ServIce PAcKAge

fIrST TIme fIx

05

itaB is the only manufacturer aBle to supply 100% of store checkout facilities regardless of format

Asavitalpartofyourentireretailoperation,checkout

performanceabsolutelydependsonregular‘checkups’.

Potentialproblemsandbreak-downsoftenliebeneaththe

surface, undetected and invisible to staff.

Regular cleaning and maintenance programmes help to

keepyourequipmentingoodworkingorder,anticipating

and preventing costly problems.

ITAB engineers can carry out a regular programme of

electro-mechanical overhaul together with a deep

clean service using specialist sanitising equipment,

which also helps to maintain the wellbeing of staff.

Wealsohavetheskillsandresourcestofullyrefurbish

checkouts,extendingtheirlifespanandsavingyou

money.

Depend on our expertiseITABisEurope’slargestsupplierofcheckoutsand

ancillary equipment, and the only manufacturer able

tosupply100%ofstorecheckoutfacilitiesregardless

offormat,whetherconventional,self-checkoutorfully

automated.Useourunrivalledexpertisetokeepyour

checkoutsfullymaintainedandoperational.

checKouT DePenDABILITy

0406 07

Safeguarding your premises Over the last 30 years we have developed a highly

successful range of entry systems, turnstiles, guidance

and queue management systems, impact protection and

security products. Our service engineers have a wealth

ofexperienceandknowledgeacrossawiderangeof

sectors and premises, including:

• Leisureandfitness

• NHS

• Government

• Transport

• Commercialandoffice

Our extensive range of gates and turnstiles have a

compact and elegant design combined with a cost

effective and completely reliable operation.

Whether in industrial premises, offices, transport,

airports or leisure centres, our products are the ideal

choice for providing effective access control in areas

where previously security had been desirable but the

associated aesthetic implications had been unwelcome

or prohibitive.

Our designs offer a flexible approach, optimising the

balance between security, aesthetics and ease of use.

non-reTAIL envIronmenTS

08 09

rAPID reSPonSe, nATIonAL coverAge

response timesKeepingessentialequipmentinoperation–gates,

checkoutsandotheressentials–isparamount.

Our minimal response times and guaranteed service levels

are geared to meet the demands of the modern store. ITAB

servicehubsarelocatedacrosstheUKandIrelandto

provide national coverage.

• Keysparesarecarriedoneachservicevehicleto

maximise ‘first time fixes’.

• ConnectwithITABservicepersonnelthroughcustomer

online portals.

• OurserviceengineersareCSCSregistered,fully

qualified, and with a wealth of experience.

• Togetherwithourtechnicaladviceteamweensurea

comprehensive and fully dependable service.

• Werunin-houseproducttrainingcourses.

help deskOurhelpdeskwillassistinschedulingandcoordinating

workinlinewithcontractualagreements(withretailersand

facilities management companies).

Responsible for service calls, advice on parts and

warranties,andbookingengineers,we’llmanagethe

sourcing, despatch and delivery of spares to ensure

continuity in your business.

Weuseacallloggingandreportingsystem,trackingeach

job’s progress through to sign-off.

10 11

PrevenTATIve mAInTenAnce PAcKAgeS

Choose the service package to suit your business

Bronze (Preventative maintenance)

ServIce cALL ouTS reSPonSe TIme

Annual preventative maintenance visit:workscarriedoutaccordingtothe equipment specification manual and including inspection, adjustment, lubrication and functionally testing the drive mechanisms of the equipment. Also to inspect and clean the outer cabinet.

Any defective parts found will be recorded on a job sheet, a quotation provided, and subject to customer approval will be replaced within an agreed time period.

Call-outsoutsideofthemaintenancevisit are subject to a call-out fee plus onsite time and travel time charges. Return visits will be subject to the above charges.

A quotation will be provided and subject to customer approval the defective parts will be replaced within an agreed time period.

Response time for attendance on site will be within 72 hours of an order beingreceived(thisdoesnotincludeweekends).

Silver (Comprehensive – labour only)

ServIce cALL ouTS reSPonSe TIme

Annual preventative maintenance visit:workscarriedoutaccordingtothe equipment specification manual and including inspection, adjustment, lubrication and functionally testing the drive mechanisms of the equipment. Also to inspect and clean the outer cabinet.

Any defective parts found will be recorded on a job sheet, a quotation provided, and subject to customer approval will be replaced within an agreed time period.

All call-out, site attendance and travel time charges are included.

A quotation will be provided and, subject to customer approval, the defective parts will be replaced within an agreed time period.

Response time for attendance on site will be within 48 hours of an order beingreceived(thisdoesnotincludeweekends).

Gold (Fully comprehensive – labour and parts)

ServIce cALL ouTS reSPonSe TIme

Annual preventative maintenance visit:workscarriedoutaccordingtothe equipment specification manual and including inspection, adjustment, lubrication and functionally testing the drive mechanisms of the equipment. Also to inspect and clean the outer cabinet.

All call-out, site attendance and travel time charges are included.

All defective parts will be replaced on site or within an agreed time period.

Response time for attendance on site will be within 24 hours of an order beingreceived(thisdoesnotincludeweekends).

SERVICE & MAINTENANCE DIVISION

Keeping your store equipment at its best

Ifyouwouldlikemoreinformationortodiscussyour

requirements in person, you can contact us at:

ITAB Shop Products UK Limited

CMBHouse,SherbourneDrive,

Tilbrook,MiltonKeynes,

Buckinghamshire,MK78BA

Phone: +44 1908 625443

Email:service@itabuk.com

www.itabuk.com

ITAB Shop Products Service & Maintenance Division

As industry leaders in the design and manufacture of store

equipment, we provide a higher level of expertise than others.

Reflecting the group’s ‘best choice’ in product manufacture, we

provideacompletemaintenance,repairandreplacementpackage

for all ambient equipment inside and outside the store.