it services from techexpert company
DESCRIPTION
I am pleased to acquaint you with “TechExpert” – the Ukrainian IT company with 16-year professional background of providing wide range of IT services. We have a great experience in implementation of integrated IT projects ranging from software and hardware supply to complicated consulting projects on automation of IT and business processes. Our services are fully tailored to your specific needs, minimizing downtime and providing secure and reliable network services. We will design and effectively manage your day-to-day IT needs while we provide strategic guidance to make sure you get the most from your IT investments. With our hosting services you can fully focus on your business performance while our skilled staff takes care of and manages your IT infrastructure, operating system and applications. You can get scalability and flexibility you require without compromising high availability, security and reliability. Furthermore we can help you develop systems that will save you time in how you communicate and manage resources within your organization. We can help you plan this development to ensure any change runs smoothly for both your staff and your customers. For end customers we can provide a wide range of IT services, including: ∙ Analysis and Design of IT infrastructure as a whole and specific IT services as well as IT infrastructure management ∙ Remote Support and Maintenance of infrastructure services in compliance with SLA ∙ Service Desk services ∙ Software Development and further Maintenance ∙ Hosting of applications and IT infrastructure ∙ Outsourcing and Outstaffing of highly qualified professionals For international service providers and IT companies, we offer the following services: ∙ On-site Support in Ukraine for your international customers (both software and hardware with parts replacement) ∙ Outsourcing and Outstaffing of dedicated teams or particular specialists ∙ Fulfillment of specific tasks within your project ∙ 2- and 3-level Service Desk Support line for your customers We have the competencies of all leading IT-infrastructure vendors, such as Hewlett-Packard, Microsoft, Cisco Systems, Dell etc. Among our clients is a wide variety of leading Ukrainian and international companies from different industries, including one of the international IT service providers. Our team is comprised of highly experienced professionals who can design the infrastructure according to the customer's requirements as well as provide integrated support and maintenance of the heterogeneous environment. So with the assistance of our team the companies, having any occupation that involves IT processes, can be provided with high quality solutions (both turnkey projects and specific tasks) for the reasonable price. For further information about our company please visit our website http://en.techexpert.ua.TRANSCRIPT
TechExpert Company
IT OUTSOURCING AND SOLUTIONS
TECHEXPERT COMPANY
TechExpert Company
ABOUT TECHEXPERT
TechExpert Company
KEY FACTS ABOUT TECHEXPERT
TechExpert – the Ukrainian system integrator since
1997
Clients – a wide variety of leading
Ukrainian and international
companies from different
industriesExecuted projects of different types
of scale and complexity on all
IT and infrastructure
levels
Wide range of managed IT
services for end-customers and
service providers
TechExpert Company
• Microsoft Certified Partner
• Cisco Systems Premier Partner, Learning Partner
• Hewlett-Packard Professional Networking Gold Specialiast
• CheckPoint Bronze Partner
OUR KEY CERTIFICATIONS
TechExpert Company
OUR CLIENTS & PARTNERS
TechExpert Company
OUR TEAM
TechExpert Company
Our team is comprised of highly experienced and certified professionals who can provide full range of services: from infrastructure design to integrated support and maintenance of the heterogeneous environment. Our team includes such specialists:• Solution architects• System engineers and administrators• Network engineers and administrators• Service Desk managers and analysts• Project managers
OUR TEAM
TechExpert Company
All our professionals have the appropriate competencies, a great experience in project participation and the appropriate international certifications:
OUR TEAM
Hew
lett
-Pac
kard
Mic
roso
ftCisc
o
Cisco Certified Network Associate (CCNA)Cisco Certified Network Associate Security (CCNA-SEC)Cisco Certified Network Professional (CCNP)Cisco Certified Network Professional Security (CCNP-SEC)Cisco Certified Design Associate (CCDA)Cisco Certified Design Professional (CCDP)Cisco Certified Security Professional (CCSP)CQS-Cisco Foundation Express Design Specialist (CQS-FDS)CQS-Cisco IP Communications Express Specialist (CQS-IPCCX)Cisco IPS Specialist (CQS-CIPSS)Cisco Express Foundation Field Specialist (CQS-FSPS)
Microsoft Certified Professional (MCP)Microsoft Certified Technology Specialist (MCTS)Microsoft Certified IT Professional (MCITP)Microsoft Certified Solutions Associate (MCSA)Microsoft Certified Solutions Expert (MCSE)Microsoft Certified Trainer (MCT)
HP AIS Network InfrastructureHP ASE Network Infrastructure
TechExpert Company
OUR SOLUTIONS
TechExpert Company
OUR SOLUTIONS
We are providing our clients highly differentiated, industry-based, end-to-end solutions that combine our technology and business process outsourcing capabilities and IT training.We can provide wide range of IT solutions, including:• Infrastructure solutions:
– Network infrastructure – Server & storage hardware & software infrastructure – BackUp and recovery– Desktop/VDI/BYOD
• Unified communications• IT & business processes automation• Security solutions
TechExpert Company
FORMS OF COLLABORATION
• Dedicated team• Outsourcing of certain professionals (short
and long term)• Fixed price (for irregular or small tasks)• Turnkey projects• Onsite intervention for projects in Ukraine
TechExpert Company
OUR SERVICES
TechExpert Company
OUR SERVICES
Offshoring and outsourcing
Infrastructure management outsourcing
Maintenance and Support
On-site support in Ukraine
Training
TechExpert Company
OFFSHORING AND OUTSOURCING SERVICES
We provide you with skilled staff of our professionals tailored to your urgent requirements and goals of your business. We guarantee :• Technically skilled and trained professionals• Reduction in cost and risk prevention• Increase in organizational efficiency and flexibility• Efficient reporting procedures to monitor
productivity and results• Direct access to remote staff through web-based
tools• No extra expenses on recruiting training and
infrastructure costs
TechExpert Company
INFRASTRUCTURE MANAGEMENT OUTSOURCING
Users’ Environmen
t Manageme
ntProblem and incident
management
Desktop OS and office apps support
Remote software and patch deployment
Desktop OS standardization and
imaging
Technology refreshes and upgrades
Support of modern devices
(smartphones, tablets)
Network Manageme
nt
Routers/Switches
Wireless
Voice and Unified Communication
Security
Audit and design
Server and storage
management
Server monitoring and management
Backup management
Email server management
Performance and capacity management
Migrations and upgrades
Disaster recovery and replication support
Server consolidation & virtualization
Protection from
external/internal
threatsVulnerability audit
Penetration test
Intrusion Prevention System (IPS)
Compliance with regulatory mandates
Network Access Control (NAC)
Firewall, VPN
End-point security
Data Loss Prevention (DLP)
Web security
Email security
TechExpert Company
MAINTAINANCE & SUPPORT SERVICES
• Proactive IT Support:– Flexible support plans– Remote services– On-site support (available in Ukraine)
• Local partnership for global service providers:– HelpDesk for Russian-speaking countries– Service Desk support (2nd and 3rd line)– On-site intervention – Outstaffing
• Complete or partial hardware & software support:– Servers and storages (HP, Dell, IBM, Fujitsu, Supermicro,
Cisco, Oracle, EMC, Hitachi, NetApp)– Desktops, devices and peripheral equipment – Network infrastructure (Cisco, HP, Juniper, Avaya,
Extreme, Brocade, F5)
TechExpert Company
SUPPORT PLANSFeatures Standard Advanced Premium
How it worksRead more
Designed for businesses that do not need regular
IT service or support
A regular support plan with a dedicated account
manager, scheduled maintenance tasks and
monthly reporting
Unlimited support based on an agreed Service
Level Agreement
8 x 5 Live Chat Remote Support
Ticketing
Monthly Management Report
Regular Maintenance Plan
Dedicated Account Manager
Service Level Agreement
System Health Check
Unlimited IT Support
TechExpert Company
OUR TRAINING PROGRAMS
Since 1997 our training center Networking Technologies provides the integrated services on technical training that delivers computer courses and certifications on both authorized and own programs:
Microsoft Cisco Systems
Open Source (including
Linux/FreeBSD, Asterisk,
Xen)
Hewlett-Packard ProCurve
Oracle Lotus VMWare Symantec
TechExpert Company
DELIVERY METHODS
Classroom• Train in a
comfortable, ready-to-learn environment
• Get standrized course materials and reference books
• Interact face-to-face with peers and expert instructors
• Study results-oriented course content
• Use cutting-edge equipment
• Get relevant hands-on exercises
Virtual classroom• No extra time and
money expenses• Get live access to
hands-on labs and exercises to build skills
• Learn from industry-leading instructors, premium content and real-world practice
• Make use of the best products and technologies
• Train in the convenient environment of your home, office or elsewhere with the access to Internet
On-site training• No extra time and
money expenses with increased efficiency
• Convenience and privacy
• Real-world training and solutions customized for your business
• Flexible course scheduling
• Tailored curriculum• Significantly
reduced costs due to training of large or small groups of employees
• Relevant hands-on exercises and course materials
Instructor outstaffing• No extra time and
money expenses with increased efficiency
• Convenience and privacy
• Real-world training and solutions customized for your business
• Flexible course scheduling
• Tailored curriculum• Significantly
reduced costs due to training of large or small groups of employees
• Relevant hands-on exercises and course materials
TechExpert Company
OUR PROJECTS (EXAMLPES)
TechExpert Company
RITTAL: INFORMATION SYSTEM MODERNIZATION
Complex project on modernization of information system including virtualization
Customer:• Rittal
Objective:• modernization of the services provided by existing information system, including the implementation of virtualization system up to current requirements of business processes in day-to-day activities.
• The deployed solution should ensure the continuity of business processes striking a balance between the fault tolerance and costs of system implementation.Result:
• modernization of information system and the implementation of virtualization solutions, backup, mail system organization, meeting all the requirements of modern information infrastructure, will allow fulfilling the current goals of business more accurately and clearly.
TechExpert Company
BAYER: TASK OUTSOURCING (DESKTOP MIGRATION)
Complex project on migration of the desktops to the latest Microsoft software
Customer:• Bayer
Objectives:• The customer had the task to fulfill migration of all desktops with Microsoft Office 2003 and Windows XP to a new platform - Microsoft Office 2010 and Windows 7. Also TechExpert was to keep this massive transition as seamless as possible , and for this purpose - to train employees using the new software. One of the main tasks was to spend optimum financial cost with minimum disruption to production.
Result: • Specifically for this task, based on our objectives and the level of knowledge of our employees, TechExpert and their training center “Networking Technologies” designed training program , which was carried out daily for 3 months on the customer’s territory. At the same time the TechExpert team fulfilled software migration on workstations without interrupting the users’ workflow.
• As a result of the project, all workstations were upgraded to the new software and users immediately began its effective operation
TechExpert Company
SANOMA: ENTERPRISE MAIL SYSTEM MIGRATION
Migration to the new enterprise mail system using Microsoft Exchange Server
Customer: • Sanoma Media
Objectives:• The challenge for the company was to upgrade the mail system in
order to improve user productivity and to reduce the risk of data loss or leakage.
Result:• The specialists of TechExpert company had successfully fulfilled the
project on migration to the new enterprise mail system. Within the project scope was carried out migration from the existing mail system to Microsoft Exchange Server 2010.
• Resulting from the project fulfillment customer managed to achieve the required business objectives such as improvement in efficiency of users’ teamwork, availability and reliability of mail system, improvement in securing the environment of e-mail exchange
TechExpert Company
PLATINUM BANK: MS SCSM IMPLEMENTATION Implementation of Microsoft System Center Service Manager 2010
Customer:• Platinum Bank
Objectives:• The customer’s goal was to improve significantly the quality of customer service and to ensure the integration with other System Center products, which has been previously used in our company. That is why the Customer decided to implement Microsoft System Center Service Manager 2010 (SCSM 2010) , and as a result to get an integrated solution for the IT- infrastructure management.Result:
• For the fulfillment of this product, the Customer mainly relied on the strength of their own IT- department. However, in order to fulfill a number of tasks they have decided to draw an external expert with experience in implementation of similar projects. In result of analysis of Microsoft partners with the appropriate specialization, the Customer have chosen TechExpert company.
• TechExpert company has successfully managed to fulfill the task to configure the system for automation of IT customer service.
TechExpert Company
KRAFT FOODS: CREATING SELF-LEARNING PORTALCreating self-learning portal based on Microsoft SharePoint Server
Customer:• Kraft Foods Ukraine
Objectives:• The project's objective - creation of an automated tool to evaluate the level of development of employee skills and drafting individual development plan. This module should be an integral part of an existing company portal based on Microsoft Share Point.
Result:• As a result, after project implementation an automated tool was created that ensured the following tasks: • Creation and update of the self-learning section on portal• Saving time for creation individual development plan for each employee • Availability of resources at any time from any point of Internet access• Providing of user-friendly interface• Compliance with corporate rules and training standards
TechExpert Company
SUPPORTED LANGUAUGES
Russian
Ukrainian
English
German
TechExpert Company
CONTACTS
TECHEXPERT COMPANYKyiv, 04112 UKRAINE48, Degtiarivska Str.www.en.techexpert.ua [email protected]
Looking forward to new partnership in Europe!