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IT Service Specification Synchronicity

Carl MattocksOASIS BCM TC,co-Chair ebXMLRegistry Semantic Content SC, co-ChairITIL Knowledge Application Consultant, MetLife

IT Service Specification Focal Points

Reduce unneeded risk by providing proven techniques that enable a service oriented architecture and support enterprise agility and interoperability.

Allow business people the choice to think and communicate in business terms

Help managers communicate precisely their business goals among heterogeneous partners as well as layering the appropriate steps that must be applied for a project to succeed

Business Goals of Deploying a Standard Reduce Dependency on Proprietary

Solutions Decrease Time-to-Market Decrease Expenditure on Analysis Decrease Development Cost Reuse Component Interfaces Utilize Knowledge from Community of

Practice Increase Ease of Vendor Interaction

Benefits of Employing IT centric Service Standard Reduction of IT Costs Improved Quality of IT Service Improve Alignment with Process

Partners Service that meets Business,

Customer and User demands Happier Auditors

Formal Specification of a Shared Conceptualization

Operational Data specification Info Processing described with Templates &

Controlled Vocabulary Terms

Ontological Concepts specification Definition of notions embedded in vocabulary

terms and template structure

Representation Language specification Used by authors to write ontologies

Service Management Business Applications

Assurance

Access

Gateway

Workflow

Exchange

Bac

k-E

nd

En

terp

rise

In

form

atio

n

Ser

vice

s L

ayer

-

EIS

LF

ron

t-E

nd

DCR

Collaboration

AppsWeb

BrowserEmailClient

Telephone Wireless

FinancialBudget

Management

Configuration Management

Release Management

Capacity Management

Incident / Problem

Management

User Interface - Presentation

DCW

Registry Repository

DCDSO

A

Warehouse

Agent

Agent

Agent

Motivation Time People

Specifications Schema

Workflow

Contract

Directory Services

Presentation

Artifact relationships

Data/Codes Services/Functions Network

Source: BCM

Core Components

Core Components WSDLWSDL

XFormsXForms

TransportRouting, Packaging

TransportRouting, Packaging

Collaboration Partner

Agreements- CPA

Collaboration Partner

Agreements- CPA

MSHSOAP

MSHSOAP

MessagesMessages

RolesRoles

Collaboration Partner

Profiles - CPP

Collaboration Partner

Profiles - CPP

NounsNouns

EventsEvents

Templat

e engine

RulesRules

VerbsVerbs

Content Assembly Mechanism - CAM

Content Assembly Mechanism - CAM

BP Specification Schema

BPSS

BP Specification Schema

BPSSProcessProcess

Semantic Interoperability Standards Semantic Interoperability Standards StackStack

((OASIS- CAM , BCM , SAML, ebSOA, BPEL …………………. )OASIS- CAM , BCM , SAML, ebSOA, BPEL …………………. )

eFolderTemplates:

Organizing and Orchestrating

Loosely coupled applications

(ebXML, WS)

ACORD

www.oasis-open.org

Conceptual Layer

Business Layer

Extension Layer

Implementation Layer

Identify Demo / Solution CoI’s Specific Requirements

External Alignment: Stds, Specs & Frameworks

Baseline Architecture for Business Artifacts for Stds

Perform Industry Survey of Leading Practices

Baseline Architecture for Required Technologies for Stds

Net-based Collateral

Training / Education

Change Mgmt Activities

Implementation

Determine Tactics: Use Case / Scope / Transition

.

Project Mgmt: Cost / Schedule / Risks, etc.

Design & Development (Integration/Programming)

Requirements Test Plan, Data, & Testing

Deploy

Lower Semantic Alignment

Identify Authoritative Sources

Identify Business Concepts / Atomics

Business Object Identification

Develop/Add to Terms Service

Patterns

Discover/Define Services

Reporting Requirements

Identify Form/Transaction

Recognize Business Model

Business Process

Define Workflow/Choreography

Define Roles & Security

Define Events/Triggers

Develop Guidelines / Alignments - Maps

Describe Scenarios & Interface Types

Outreach

Identify Like/Exact Terms

Enterprise Architecture Fit / Compliance

Property

Location

Person

Publish

Address

Service

HomeWork

Part of

Is A

Terms Service

• Concept• SKOS • OWL

Stds, Specificationsand Frameworks

Transaction

BaseBase

Identify Community of Interest (CoI)

Channel

Condition (Rule)

Alignment - Maps

Identify Stakeholders

Business Case Analysis

Feasibility, Risk, Cost Benefit

Determine Scope: In Scope / Out of Scope

List Success Metrics Per Stakeholder

Vision Statement

Pinpoint Challenges / Issues

Identify Initiative Champions

Solution Envisioning

Context

Collaboration

Services

Link

Self-Synchronization

MetaLink

Publish

Ontology

Business Objects

Form

Develop Playbook

PhasedDemonstrations

Brochures - Press

Collaboration - Collection

Documentation

Communication

Develop Concept Operations

Baseline Capability Inventory

Define Concept

Add/Converge/Link Ontologies

Codify/List Concepts

Define Slice & Dice (Filter) Tactics

Dashboard Loaders

Identify Facets (Classification)

Define Value-chain Visibility Strategy

Business Intelligence

Dashboard Setup & Security

Include Facet in Navigation Framework

Semantic Alignment

Identify Event Condition (Rule)

Attribute; Mandatory vs. Optional

Appendix B: Terms Alignment

Codelist Sub/Superset

Physical – Content AssemblyTraining

Memorandum of Understanding (CPP/A) Appendix A: Interface Specification

Interface (Publish/Subscribe, etc)

Develop/Join COP (wiki, etc.)

Assumptions Assertion Evaluation

Determine (Meta) Link Opportunities

Exceptions & Notifications

Feedback – Lessons Learned

Draft Initiative Brochure Per Community

Service Operation Support

Story

Derive Community Requirements

How do you know the initiative is done?

BCM Checklist:Operability - Interoperability

V1 Standard May 2006 SC Work

ERP / e-Folders Norwegian Electronic Process work Home Healthcare services and Building and

Construction Maintenance New Work

BCML Framing language that will use 'service bridges' to ensure

information used by one SOA artifact is accurately communicated to the other BCM layers

BCMO Ontology for eBusiness that resides in the Concept layer to

ensure semantic synchronicity across all BCM layers

OASIS BCM TC Work Status