ISV Tech Talk: Become an ISV Trailblazer with Trailhead

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Safe Harbor

Who are we?Cliff ArmstrongISV Technical Evangelist

Mike LeachSolution ArchitectCodeScience

• Founded in 2008• 60 Employees• Offices in Chattanooga & San Francisco• Built 70+ products on the AppExchange• Clients range from Fortune 5 to five-person startups• Deep Expertise in Communities, HCLS, Finance, and Higher Education• First partner in the Product Development Outsourcing (PDO) program• Lightning Certified PDO• @codescience• We’re hiring! http://codescience.com/careers

What’s a Trailhead?

What makes them different? Reports from the Trail

Agenda

Who has completed a Trail or Module?

Explorers among us?

Who has at least 1 badge?

Who has at least 5 badges?

Who has more than 10 badges?

A new model for delivering trainingWhat is a Trailhead?A Trailhead… contains modules… which contains units

Beginner Intermediate Mobile Lightning Experience Plus other topics…

Trailhead Content

Admin and End User Developer ISV Partner

Beginner Intermediate CRM Lightning Experience Plus other topics…

Introduction to ISV Program

More to come!

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Available at http://trailhead.salesforce.com

Who doesn’t like a little competition?

Get recognized for your progress

Be like Mohith

What Makes Trailhead Special?

Bite-Sized Gamified Interactive

It’s not your typical training

Content is broken down into modules and projects

Module typically take 15-25 minutes to complete

Follow the path or zero-in for Just-in-Time (JIT) learning

Frequent challenges to prove your knowledge

Multiple-choice challenges

Automated meta-data inspection challenges - what’s that??

Real-time Evaluation of your Work via Meta Data API

Reports from the Trail

Early Adoption of New Technologies and FeaturesGoogle search: “What are Lightning components?”Trailhead one of the first resources available online.

Personal Experiences with Trailhead As ISV/PDO

- Sales & Marketing - Job Descriptions - Interviews - Onboarding - Ongoing Training - Badges

Trailhead at ISV / SI / PDO

For ISVs, if your AppExchange product has a dependency on core CRM features, then consider:

Marketing Campaigns with links to Trailhead Modules (Leads & Opportunities)

Sales Cycle: Provide prospect with hands-on training.

Trailhead in Sales and Marketing

Include references to Trailhead modules in job description.

Example:“Ideal candidate will be familiar with the following modules…”

Application Lifecycle (link) Apex Basics and Database (link) Apex Testing (link)

Trailhead in Job Descriptions

Provide links to Trailhead projects as coding interviews.

1. Pre-provision a Dev Org2. Invite candidate to complete a

project within a time limit3. At end of time window, change

credentials.4. Code review of org

Develop additional interview projects outside of Trailhead

Time-Based Interview ChallengesTrailhead Projects in Interviews

Example Onboarding Flow: Assign a Developer or Admin Mentor during onboarding Instruct new employee to complete various modules Employee publishes results to internal team channels (such as Chatter)

Provide New Hires With A Checklist of Trailhead ModulesTrailhead in Onboarding

Keep ongoing training light and fun.

Recent announcement of 10 new badges. Friendly competition to see how many badges Developers can earn.

Badges / Gamification / Ongoing Training Using Trailhead

Badges / Gamification / Ongoing Training Using Trailhead

“All Developers please complete the Salesforce1 Mobile Basics module and bring comments/feedback to next week’s Developer lunch”

“All PMs please complete the Lightning Components module before Dreamforce”

Trailhead / Module of the MonthTrailhead of the Month Club

Wrap-up

Trails and Modules for all Phases

Beginner Experienced

Share Your Feedback, and Win a GoPro!

3 Earn a GoPro prize entry for each completed survey

Tap the bell to take a survey2Enroll in a session1

Partner Community Your one-stop shop for education and engagement

http://partners.salesforce.com/

• Partner Program Details• Communications• Training• Leads, Opportunities, & Projects• AppExchange Publishing• Webinars & Recordings• Office Hours• Sales & Marketing Resources• Technical Support

Looking for the Partner Session Replays and Slides? See the Partner Community Calendar – September 15-18, 2015

http://p.force.com/calendar

Get into the Zone: The Partner Zone!:: Partner Community Theater:: Live feeds of the major Keynotes:: Free lunch served daily!:: Concierge:: Tech Expert Bar:: Partner Program Staff:: Charging stations:: Featured Partner Services:: Coffee Bar:: Prize Giveaways

Daily partner networking events – 3:00pm - 5:00pm• Tuesday, Sept 15 – Luau Theme• Wednesday, Sept 16 – Global Theme• Thursday, Sept 17 – Fiesta Theme

Celebrate Success at the AppBash AppBash “I left my Cloud in San Francisco” When: Wednesday, September 16 Where: City View at the Metreon Who: Partners and Customers Access: Full Conference or Booth Pass plus ID required Time: 7:00pm – partners & alliances employees 9:00pm – customers and employees welcome

Thank you

Additional Resources

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