iso iec 20000-2 2005 (e) - information tecnology - code of practice

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Page 1: ISO IEC 20000-2 2005 (E) - Information Tecnology - Code of Practice
Page 2: ISO IEC 20000-2 2005 (E) - Information Tecnology - Code of Practice
Page 3: ISO IEC 20000-2 2005 (E) - Information Tecnology - Code of Practice
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