8/12/2019 Ism Case Study Scb Standard Chartered Pakistan - TPS Applications Implementation

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*LSE: London Stock Exchange**HGK SE: Hong Kong Stock Exchange

Case Study: Standard Chartered-Pakistan;Excelling by using Smart TPS Applications

SCB-Standard Chartered Bank Pakistan

Standard

CharteredPakistan;Excelling by usingSmart TPS

ApplicationsCompany Profile:

CB-Standard charted Bank is one ofthe leading international bankinggroups and is first and largest

international bank operating in Pakistan, It isalso first bank in Pakistan to be awardedIslamic banking license. A successful

integration over150 years inworlds mostdynamic markets,where as it earnsmore than 90%of its revenuefrom Asian,

African and Middle East Markets.Geographic diversification, Maximumcustomer satisfaction and creating customer

value are core principles SCB strive to workon. It caters both consumer and wholesale

banking customers. SCB is listed on LSE*and HGK SE** as well as Bombay NationalStock Exchange.

With over 1,700 offices and Branches in 70markets the group is committed to building

sustainable business and growth with highcompliance of corporate governance.

SCB - Benefiting from TPSImplementation:

Standard Chartered Bank now provides e- banking (online banking) facility to all thecustomers who use its services and this was

possible because of the TPS PRISM whichis employed by the bank. Due to this, the

bank was able to transform all the bankingactivities over the internet to the traditionalmethod of going physically to the bank and

performing the activities.

This has resulted in the bank gainingeconomies of scale, increasing efficiencyand reducing the need for workers in the

bank as more and more customers utilize theonline banking services.

By employing TPS Utility Bill PaymentSystem (UBPS), SCB has again added newfeatures to its service. Clients can now paythe utility bills via the internet, by self-service at al l the ATMs of the bank, self -

service kiosks which are established incertain branches of SCB and by telephone banking. This is streamlining the system andgiving the customer maximum control as hecan pay the utility bills from any place andat his own convenience. The benefit for SCBas a result of this system is that it reducesthe load on the bank branches, as morecustomers now make use of the online orself-service utility bill payment, and can pay

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8/12/2019 Ism Case Study Scb Standard Chartered Pakistan - TPS Applications Implementation

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*LSE: London Stock Exchange**HGK SE: Hong Kong Stock Exchange

Case Study: Standard Chartered-Pakistan;Excelling by using Smart TPS Applications

SCB-Standard Chartered Bank Pakistan

the bill whenever they want.

By integrating the TPS RemittanceProcessing System (RPS), the SCB noweasily receive remittances from overseas

Pakistanis and other nationals who want todeposit m oney in any customers account. This is a very clear and transparent system,which allows FBR and NAB to monitor allmonetary transactions that occur in the

banking industry. The money sent byanybody from abroad can easily be tracedand comes into the persons account within 2working days.

By adopting the TPS IRIS/Phoenix, SCB

able to integrate all the different bankingfacilities like the POS, ATM, IVR (VoiceBanking) and it provides a platform for SCBwith which all the different applications can

be merged and work together in a systemwhich is professional and efficient.

Recommendations:

Today SCB Customers are privilegedcustomers and enjoys best of the E-banking

services with both traditional and emergingchannels. Continuously undergoinginfrastructural revamping exercise andimplementing best processing systems helps

bank in numerous ways. Like SCB isworking on such core banking prospects,other banks in Pakistan should also remaincustomer oriented while making them secureand services convenient with leveragingtechnology to the greater degree. SCB

posted a high increase in profitability (77%)

in 2014 such figures in distress environmentof the country shows how it is making thecustomer experience better. Over the years,SCB has attained countless accolades. Amidothers, it attained the recompense for BestBank in Pakistan by The A sset Triple A2012 for the subsequent consecutive year. Itwas also crowned Best External Business

Bank in Pakistan from Finance Asia StateAwards for 2011 and 2012. The awardsimitate both SCB origins and expertise in

Asia, a key span for the Banks lon g-termdevelopment and growth strategy.

Compiled by:

Vishal KumarNankani

Student

MBA (R) IOBM, Karachi

+923009319965

Syed Maaz Asad

Student

MBA (R) IOBM, Karachi

+923333061349

Shiraz Ahmed

Student

MBA (R) IOBM, Karachi

+923222936004