iq management - dealing with conflict
TRANSCRIPT
“Peace is not absence of conflict, it is the ability to handle conflict by peaceful means”
-Ronald Reagan
One of the most challenging aspects of being a manager
is dealing with conflict amongst your team.
It’s vital to productivity to get the team running like a well oiled machine, even in
the face of adversity.
01COLLECT ALL
THE FACTSA manager needs to be impartial in all disputes between employees.You need to be balanced and empathetic in discussions about conflict, allow employees to get their points across and be constructive at all times.
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01COLLECT ALL
THE FACTSTry organising a meeting about the dispute so each person has equal time to talk and air their thoughts. Don’t let it become a shouting match.
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02In a group setting it is common for a complainant to hold back for fear of looking bad in front of the team.You may need to speak to each individual in turn before discussing the issue in a group.
CALL APPROPRIATE MEETINGS
02Try holding one-to-one meetings with everyone involved, gaining insight from their perspective and then bringing it to the group to reach a solution.
CALL APPROPRIATE MEETINGS
03When conflicts occur it easy for the team to lose sight of their original goals.Restating the team’s purposes as well as the value of each individual can play a big role in resolving a dispute.
FOCUS ON COMMON GOALS
03Try holding a meeting in which you break down the overall goals and discuss with each individual how exactly they are essential to these targets.
FOCUS ON COMMON GOALS
04Sometimes it can be helpful to work collaboratively with those involved in a conflict in order to resolve it.The sense of teamwork and reaching a common goal can create an opportunity to repair damaged relationships.
WORK COLLABORATIVELY
04Oversee a brainstorming session with everyone together and encourage everyone to contribute equally.
WORK COLLABORATIVELY
05Everyone has different ways of dealing with conflict. Some people like to make their feelings loudly known while others shy away from confrontation.It’s important to think about this when dealing with conflicts when aiming to address issues in a neutral way.
DIFFERENT STYLES OF CONFLICT HANDLING
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05Try to shape a meeting to be constructive and fair, consider something like a ‘talking stick’ to make sure everyone has their fair say.
DIFFERENT STYLES OF CONFLICT HANDLING
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06After the conflict has been resolved, its vital to make sure all parties are happy with the solution moving forward.As part of your solution, make sure you set guidelines to address similar conflicts should they arise in future.
MAKE SURE THE PROBLEM IS RESOLVED
06Set a ‘plan of action’ based on steps taken this time so you know what is likely to work in future.
MAKE SURE THE PROBLEM IS RESOLVED
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