iphone user guide update

InnoCaption November 2014

iPhone User Guide

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INNOCAPTION IPHONE USER GUIDE

Table of Contents

(Click the Categories to Navigate to Each Page)

Installing InnoCaption ......................................................................................................................................................................................................... 2-3

Changing Notification Style .................................................................................................................................................................................................... 4

Making an Outgoing Call ............................................................................................................................................................................................. ...….5-6

Receiving an Incoming Call ..................................................................................................................................................................................................... 7

Receiving an Incoming Call When iPhone is Locked……………………………………………………………………………………………………………………………………………………………….....8

My Personal InnoCaption Phone Number………………………………………………………………………………………………………………………………………………………………………………….9

InnoCaption Voicemail……………………………………………………………………………………………………………………………………………………………………………………………………………10

Turning on InnoCaption Text to Speech(TTS)……………………..……………………………………………………………………………………………………………………………………………………11

Using InnoCaption Text to Speech (TTS)………………………………………………………………………………………………………………………………………………………………………………….12

InnoCaption Speed Dial………………………………………………………………………………………………………………………………………………………………………………………………………13-14

Recommended Settings- LED Flash for Alerts…………………………………………………………………………………………………………………………………………………………………………..15

Recommended Settings- Vibrate on Silent and Ring………………………………………………………………………………………………………………………………………………………………..16

Recommended Settings- Speakerphone Call Routing …………………………………………………………………………………………………………………………………………………………17-18

Frequently Asked Questions………………………………………………………………………………………………………………………………………………………………………………………………19-24

Our Mission and Vision………………………………………………………………………………………………………………………………………………………………………………………………………….25

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Installing InnoCaption On Your IPhone

1. After completing online

registration and receiving text

from InnoCaption click on the

iPhone link in the text

message

2. When the web page opens,

please click the blue link

under the Apple® icon.

3. InnoCaption will ask you if

you would like to install on

your phone. Click Install.

After clicking install, return to

your home screen.

4. Find the InnoCaption App

logo and click on it to open

the InnoCaption Application

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Installing InnoCaption On Your IPhone (Cont.)

5. If you get a notification

that says “Untrusted App

Developer” click “Trust”.

6. When asked if InnoCaption

can use your current location

click “OK”.

7. When the activation screen

comes up, enter your mobile

carrier number in the space at

the top and click “Agree”

8. If you have entered your

mobile number correctly, the

word “Activated” will pop up

on your screen for a short time

immediately after you press

agree. To finish this step press

the home button.

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Changing the IPhone Notification Style

When making or receiving an InnoCaption call, you will receive a notification asking you to launch the captioning.

If this notification is missed, the call will not be completed.

To ensure that the notification is not missed, we recommend setting your phone to the “Alert” style Notification.

1. Select “Settings” from the

iPhone home screen

2. Select “Notification

Center” from the settings

menu (Note: Some versions

will just say “Notifications”)

3. Select InnoCaption from

the menu.

4. There are 2 different notification

styles, “Banner” and “Alert”.

“Banner” style will show up at the

top of the screen, we recommend

selecting “Alert” style. To finish this

step press the home button.

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Making an Outgoing Call Using InnoCaption

When making calls, your caller ID is your Personal InnoCaption Number.

The other party will see your Personal InnoCaption Number (e.g. 555-555-5555) – not your carrier provided mobile phone number.

If your phone does not support simultaneous voice and data, your phone must be connected to Wi-Fi.

1. Open (Run) InnoCaption App. 2. Enter 10 digit phone number

for the person you are calling

and then press “Call”.

3. Click notification to launch

captions. Notification will either

be at the top (Banner) or middle

(Alert) of the screen.

4. Connecting to

communication assistant (CA).

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Making an Outgoing Call Using InnoCaption (Cont.)

5. Call connected and

captioning! To end call click

“Disconnect”.

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Receiving an Incoming Call Using InnoCaption

The other party needs to call your Personal InnoCaption Number (ex. 415-494-4373)-not your original mobile phone number

If your phone does not support simultaneous voice and data, your phone must be connected to Wi-Fi.

1. You have an INCOMING call.

Tap the “ACCEPT” button.

3. Connecting with

Communication Assistant

(CA).

4. Begin reading captions! To

end call press “Disconnect”

2. Click notification to launch

captions. Notification will either

be at the top (Banner) or middle

(Alert) of the screen.

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Receiving an Incoming Call When Your Iphone is Passcode Locked

When your iPhone is passcode locked, follow these steps to answer an incoming call

1. When phone rings, slide bar

at bottom of screen to

answer.

2. Press home button at

bottom of phone.

3. InnoCaption banner will

appear, slide banner to the

right.

4. Enter Passcode, InnoCaption

will launch automatically.

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My Personal InnoCaption Phone Number

With InnoCaption you will be given your own personal InnoCaption phone number

1. Open (Run) InnoCaption

Application.

2. Click “Settings” in the

bottom right corner.

3.. Share your personal caption

number with family and friends.

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Using InnoCaption Voicemail

The first message that will be played will be the newest message, followed by older messages.

Voicemail messages will be saved for 3 days after you listen to them. The captioned dialogue will be saved automatically.

Custom voicemail greetings are not available at this time. The current default InnoCaption greeting for voicemail will be heard until then.

1. When a voicemail is received, a

notification will appear at the top of

the screen, and a red number will

show in the corner of the InnoCaption

icon telling the number of voicemails.

2. Open InnoCaption

3. Press and hold the “Pound”

key until the call is launched.

(Note the voicemail icon on the

pound key).

4. Call begins, when notification

appears, either at top of screen

(Banner) or middle of screen

(Alert), click on it to continue.

5. Once Connected, voicemail

will begin playing

automatically. The newest

voicemail will be played first.

To end the call press

“Disconnect”.

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Turning on InnoCaption Text to Speech (TTS)

InnoCaption Text to Speech (TTS) allows you to type what you would like said and have it said to the other party via an automated voice

system.

1. In the “Settings” section of

InnoCaption, click on “Text to

Speech”.

2. Click “YES” to use TTS

service. To finish step press the

home button.

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Using InnoCaption Text to Speech (TTS)

InnoCaption Text to Speech (TTS) allows you to type what you would like said and have it said to the other party via an automated voice

system.

1. When in a call, click in the white box

that says “Send a Message”. After you

click in this box, an automated voice

message will be sent to the other party

which states “I am using text to speech,

please be patient as there may be some

delay.”

3. The other persons dialogue will

show up without parentheses, and

what you type will show up in

parentheses. To hide the keyboard,

click anywhere in the dialogue screen.

2. Use the keyboard to type your

message and press send. When you

press send your message will be said to

the other party by an automated voice.

4. To end a call, hide the keyboard (See

step 3) and then press “Disconnect”.

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InnoCaption Speed Dial

InnoCaption speed dial allows you to set custom speed dial contacts which you can call with one press of a button.

1. Open InnoCaption 2. Press and hold the “#1 Key”

(for first contact).

3. Press “+Add Contact” 4. Select the contact you wish

to add to the speed dial list.

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InnoCaption Speed Dial (Cont.)

5. Select which number you

would like to add to the speed

dial list.

6. Number is now loaded into

speed dial! To remove press

the red “X”

7. To make a call using speed

dial, just press and hold the

number of the speed dial

contact you wish to call.

8. To view or edit the speed

dial list, go to “settings” and

then select “speed dial”. To

finish this step press the home

button.

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Recommended iPhone Settings For Use With InnoCaption- LED Flash for Alerts

Setting the LED flash for alerts will cause your phone’s LED light to flash when you have a notification or alert.


iPhone home screen.

2. Select “General”. 3. Select “Accessibility”. 4. Find “LED Flash for Alerts”

and make sure the bar to the

right is Green. If it is not,

slide the bar to the right and

it will change. To finish this


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Recommended iPhone Settings For Use With InnoCaption- Vibrate On Ring and Silent

Setting phone to vibrate on ring and silent will cause it to vibrate every time you receive a call.


iPhone home screen.

2.. Select “sounds”. 3. Find “Vibrate on Ring” and

“Vibrate on silent” make

sure the bar to the right of

each is Green. If it is not,

slide the bar to the right and

it will change. To finish this


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Recommended iPhone Settings For Use With InnoCaption- Speakerphone Call Routing

This Setting will cause your calls to automatically be answered through the speakerphone.


iPhone home screen.

2. Select “General”. 3. Select “Accessibility”. 4. Select “Incoming Calls”.

Some iPhones may say “Call

Audio Routing”.

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Recommended iPhone Settings For Use With InnoCaption- Speakerphone Call Routing (Cont.)

5. Select “Speaker”. When

complete a check mark will

appear to the right of the

screen. To finish this step

press the home button.

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Frequently Asked Questions

1. My InnoCaption app does not seem to be operating properly.

A standard operating practice with today’s technology includes “rebooting” or “re-syncing.” If you are having complications with your InnoCaption

app, it is our recommendation to first open the app and go into settings. Scroll down to “retry activation.” If that does not resolve your issue,

please contact customer care at [email protected].

2. Can a Hearing Health Professional with normal hearing use this product?

No. FCC Regulations prohibits individuals without hearing loss from using the service, however, we will give you access to the app for

demonstration purposes only with limited minutes. Please contact us through our website at http://www.innocaption.com.

3. What kind of listening devices would I use?

If you have a Cochlear Implant (CI), your device will have a personal audio cable that directly connects to your CI and to your phone. If you have

hearing aids, using a hearing loop, BT (Bluetooth) Gateway, or a Silhouette device will allow you to experience your phone call without any ambient

or outside noises. We encourage you to take advantage of whichever listening device may suit your particular need so that you have the best

experience possible. If you have a Bluetooth accessory, make sure you open the InnoCaption application first and begin caption before making the

link through your Bluetooth accessory.

4. Will my new InnoCaption provided number be able to receive text messages?

No. Your texting capabilities will still be through your network carrier number. Your InnoCaption provided number will only be used for captioned

phone calls.

5. Does InnoCaption support 911 call?

Yes, you can call 911 using InnoCaption just like a hearing user.

6. Will captions be available in languages other than English?

Not at this time.

http://www.innocaption.com/

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Frequently Asked Questions (Cont.)

7. Can I change my caption phone number after InnoCaption assigned it?

No, once you have a caption phone number you cannot change it.

8. What if I get a new mobile phone or I change my original mobile phone number?

Please email us at [email protected] and we will help you.

9. What if my personal information is changed? (Ex. Address, Original mobile phone number, email, and etc.)

You are able to log into your account on our website using your mobile carrier number and password you created when you registered. If you need

further assistance, please email us at [email protected] and we will help you.

10. What if I want to cancel InnoCaption service?

Please email us at [email protected]. We will unsubscribe you immediately and retract your caption phone number.

11. Do I need to cancel my mobile network phone number?

No. You will be assigned an InnoCaption phone number that only works on your InnoCaption application on your mobile phone.

12. How do I receive updates to my InnoCaption application?

When an update is available for your InnoCaption app, we will send you a notice via text with the link.

13. What is the difference between having my Wi-Fi turned on and having your phone connected to a Wi-Fi source?

Having Wi-Fi on means that your phone is enabled to connect to a Wi-Fi source. To actually be connected to a specific Wi-Fi network, you will need

to go into your phone’s settings and connect to the Wi-Fi.

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14. My iPhone is able to make InnoCaption calls but unable to receive calls, what would cause this?

This could be caused by “killing” your iPhone apps to conserve battery life on your phones. When you kill the InnoCaption app, you will be unable

to receive calls through the app. Simply open the app to re-establish the connection in the app.

15. My phone supports simultaneous voice and data, but will I be able to make or receive a call using InnoCaption when I am a passenger in a

car?

As long as your carrier’s signal is strong enough. If not, you may not get a connection or your call could be dropped. It is our recommendation to

consider utilizing MiFi® or a similar Hot Spot that will help your InnoCaption experience to have a stable connection.

16. Do I have to make a call to a caption center in order to make or receive a call with InnoCaption?

No, you can make or receive any mobile call just like anybody else!

17. Do I need to dial the area code when making a call?

You will always need to dial the full 10 digit number when calling someone through the InnoCaption app.

18. Do I have to use the provided caption phone number for caption service?

Yes, to receive caption services, you will need to call from the InnoCaption app. It will use the provided InnoCaption phone number automatically

instead of your network mobile phone number. The InnoCaption phone number will also be the number seen by those you call. By sharing your

InnoCaption phone number with your family, friends and any other person, you will be able to receive calls with captions.

19. For incoming calls with caption service, does the other person need to install the InnoCaption app on their phone in order to call me?

No, they do not need to install the InnoCaption App. The only thing they need is your InnoCaption provided number. This is the number you will

give to anyone that you want to communicate with on your mobile phone.

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20. What if I don’t use the InnoCaption app for outgoing calls and the other person does not use my caption phone number for incoming calls?

Any outgoing or incoming calls made outside of the InnoCaption app will not have captions. If you want to receive captions on an incoming call,

those calling you must dial your InnoCaption provided phone number.

21. Can I use my original contact list for InnoCaption service?

Yes, your original contact list is automatically integrated into the InnoCaption app and you can make a call through your contact list. To make a call

using your contact list, press the contacts soft-key from within the InnoCaption app, choose the contact you wish to call, press their number to

bring it up in the InnoCaption dialer and then press the call button.

22. Do I need to use the speaker on my phone to use InnoCaption?

Making or receiving a call with InnoCaption is defaulted to automatically activate the speaker on your android phones. If you are using an iPhone,

you will need to activate your speaker before launching InnoCaption. If you do not want others to hear your conversation, you can mute the audio

while on the call or use a listening device.

23. Do I need to turn Wi-Fi on my wireless phone to use InnoCaption?

If your device/carrier combination supports simultaneous voice and data, this is not necessary. The InnoCaption application uses your voice and

data plan to complete the call. However, if your device/carrier combination does not support simultaneous voice and data or if your mobile

network’s signal is weak, you may want to use a Wi-Fi connection.

24. I have a strong Wi-Fi, but am still unable to make a call.

Even if we have a strong Wi-Fi, it can be weakened by the number devices that are utilizing the Wi-Fi source. The more devices that are utilizing a

single WiFi source, the weaker it becomes and can cause issues with stability even on a solid WiFi source.

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25. I am trying to make a call using a public Wi-Fi, but it will not make a call out. Why is this?

Usually public WiFi sources are not solid sources because they can have numerous devices utilizing it. The more devices that are utilizing a single

WiFi source, the weaker it becomes and can cause issues with stability even on a solid WiFi source. We also suggest that if you do not have

simultaneous voice and data on your device that you use a separate mobile hotspot. This can also be caused by the provider of the Wi-Fi requiring

an agreement before having full use of their Wi-Fi. Some public Wi-Fi (hotels, fast food restaurants, coffee shops, etc.) will show a pseudo

connection even if you haven’t agreed to their terms. The easiest way to check if you need to agree to their terms is to open your internet browser.

25. What is the difference between InnoCaption and CART?

InnoCaption only provides Internet Protocol Captioned Telephone Service. By law, InnoCaption is not and cannot be a substitute for CART or in-person transcription. FCC does differentiate between the IP CTS and CART (live-event captioning). CART provides a complete translation of all spoken words and environmental sounds for the benefit of an individual consumer or larger group in a variety of settings, including classrooms, courtrooms, religious services, conferences and so forth. CART is a fee-based service. It is stipulated in our conditional certification with FCC that InnoCaption cannot be used as a substitute for CART or for in-person transcription because those services are not covered under the TRS fund.

26. What makes InnoCaption so different from other Internet Protocol Captioned Telephone Services?

InnoCaption’s vision is to be the industry leader in communication services through innovation, leading edge technology, unprecedented customer care and with a workforce passionate about connecting others to their world.

We are the only and/or first IP-CTS provider to –

o Use Communication Assistants that are live stenographers o Provide seamless inbound calling o Initial connectivity that is on par to that of a hearing user o Deliver Captioned Voice Mail o Offer Text-to-Speech (TTS) for the person that cannot speak to make voice calls o Support 911 calls o Offer instantaneous captioning that is in step with the other person’s voice

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27. I have a streamer which allows any audio source to be transmitted to hearing aids using a wireless Bluetooth connection or mini jack cable. When do I need to connect my streamer when using InnoCaption?

You will first open your InnoCaption app, make your call and when your call has connected to a Communication Assistant, you will activate your streamer.

28. How do I save a dialogue from a phone call I’ve made using InnoCaption?

Whether using an iPhone or an Android phone, you will go to Dialogue, choose the conversation you want to save, and then highlight the text, copy and then paste into an email to send to yourself.

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Our Mission and Vision

Mission

To reconnect the hard of hearing community to the people in their world.

How are we going to accomplish our mission?

By serving others

By being genuine, honest and full of integrity in all that we do

By putting the needs and concerns of both colleagues and customers ahead of our own

By providing innovative, functionally equivalent technology and services that are second to none

Vision

To be the industry leader in communication services through innovation, leading edge technology, unprecedented customer care

and with a workforce passionate about connecting others to their world.

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Thank you for choosing InnoCaption! We

appreciate the opportunity to serve you. Should

you need further assistance, please contact

[email protected] or visit us at

www.Innocaption.com.

mailto:[email protected]

http://www.innocaption.com/

iphone user guide update

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