invicta parts

25
05-15-2012, 10:52 AM Larrycod Senior Geek Join Date: May 2010 Location: Maryland Posts: 226 Parts at Invicta Its a certainty that we all love our Invicta products especially their design and value. There appears to be a disconnect between this great achievement and the ability to get parts , albeit simple parts, and service done on a reasonably timely basis. Does it really take 90 days to get screws for a RPD ? I understand that service of a movement may take this long and I am willing to wait for that, but simple parts like screws. 3 Lastest Threads by Larrycod Thread Forum Last Poster Replies Views Last Post Parts at Invicta General Invicta Watch Discussions Patsbosoxfan 40 646 05-15-2012 10:52 AM My New San 1 General Invicta Watch Discussions clc3897 20 318 03-30-2012 02:08 PM Help with san 1 links General Invicta Watch Discussions merra61 4 91 03-30-2012 01:37 PM Larrycod View Public Profile Send a private message to Larrycod Send email to Larrycod Find all posts by Larrycod Add Larrycod to Your Contacts #2 05-15-2012, 10:58 AM CohibaJoe Senior Member Senior Geek Join Date: Dec 2011 Location: NJ Posts: 133 Quote: Originally Posted by Larrycod Its a certainty that we all love our Invicta products especially their design and value. There appears to be a disconnect between this great achievement and the ability to get parts , albeit simple parts, and service done on a reasonably timely basis. Does it really take 90 days to get screws for a RPD ? I understand that service of a movement may take this long and I am willing to wait for that, but simple parts like screws. Try taking Invicta to a jeweler for repair..They will come back saying say it's to much trouble

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Page 1: invicta parts

05-15-2012, 10:52 AM

Larrycod Senior Geek

Join Date: May 2010

Location: Maryland Posts: 226

Parts at Invicta

Its a certainty that we all love our Invicta products especially their design and value. There

appears to be a disconnect between this great achievement and the ability to get parts ,

albeit simple parts, and service done on a reasonably timely basis. Does it really take 90

days to get screws for a RPD ?

I understand that service of a movement may take this long and I am willing to wait for that,

but simple parts like screws.

3 Lastest Threads by Larrycod

Thread Forum Last Poster Replies Views Last Post

Parts at Invicta General Invicta Watch Discussions Patsbosoxfan 40 646 05-15-2012 10:52

AM

My New San 1 General Invicta Watch Discussions clc3897 20 318 03-30-2012 02:08

PM

Help with san 1 links General Invicta Watch Discussions merra61 4 91 03-30-2012 01:37 PM

Larrycod

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#2

05-15-2012, 10:58 AM

CohibaJoe Senior Member

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Join Date: Dec 2011

Location: NJ Posts: 133

Quote:

Originally Posted by Larrycod

Its a certainty that we all love our Invicta products especially their design and value. There

appears to be a disconnect between this great achievement and the ability to get parts ,

albeit simple parts, and service done on a reasonably timely basis. Does it really take 90

days to get screws for a RPD ?

I understand that service of a movement may take this long and I am willing to wait for

that, but simple parts like screws.

Try taking Invicta to a jeweler for repair..They will come back saying say it's to much trouble

Page 2: invicta parts

on getting Parts from Invicta.

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#3

05-15-2012, 11:03 AM

IllinoisJoe Senior Geek

Join Date: Apr 2010

Location: Bethalto Illinois

Posts: 154 Real Name: Joe

I've seen a lot of posts about Invicta Customer Service and difficulty. Has Eyal or Michael

ever addressed any of those comments/complaints here in the forum?

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#4

05-15-2012, 11:07 AM

chitown Master WatchGeek

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Location: Tampa Florida Posts: 3,850

It sure seems that way.

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#5

05-15-2012, 11:23 AM

the lip Senior Geek

Join Date: Apr 2010

Location: IL

Posts: 378 Real Name: Steve

Interesting this topic came up. I ve been waiting for a screw for my original SAN II for

around 2 months. Millie just sent me back an email indicating something to the effect that

they are checking availability with their manufacturer. I was very polite and offered some

Page 3: invicta parts

"constructive advice" that would surely benefit them from a CS standpoint. I requested that

it would be nice if someone (like Michael) could just provide "details" as to why it takes so

long for something as simple as a caseback screw (which is by no means a unique part)

perhaps then we maybe more tolerant and understanding. All we are trying to do (or at least

myself anyway) is seek information. Hopefully she'll respond and I will share with all of you.

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#6

05-15-2012, 11:24 AM

morrison2951 Super Geek

Join Date: Nov 2008

Location: F-V, NC

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Real Name: Scott

Agreed, ideally such parts as the screws should be in Invicta's Hollywood, FL headquarters

for fast shipping.

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#7

05-15-2012, 01:00 PM

KC1082 Senior Member

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Join Date: Sep 2011

Posts: 137

Quote:

Originally Posted by CohibaJoe

Try taking Invicta to a jeweler for repair..They will come back saying say it's to much

trouble on getting Parts from Invicta.

I've never taken any watch to a regular jeweler but I have brought it in to be serviced at a

watch store and had no problems getting parts.

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#8

05-15-2012, 01:38 PM

DiveMaster Super Geek

Join Date: Oct 2009

Posts: 1,378

Real Name: Juice

This topic has been discussed for years. The long wait time for parts still is a problem,

although a few parts do ship quickly. If I were to buy another Invicta I would resign myself

to that fact and just suck it up.

Cheers

Juice

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#9

05-15-2012, 01:48 PM

MattC Senior Geek

Join Date: Jul 2010

Location: Southern Oregon, God's country

Posts: 360

I would imagine it would be hard to keep parts on hand considering how many models they

have in the works at any given time and the models being updated/changed so regularly. I

know that doesn't help.

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#10

05-15-2012, 01:52 PM

Page 5: invicta parts

timetraveler Moderator True WatchGeek

Join Date: Mar 2008 Location: Lovely Louisiana

Posts: 5,973

Real Name: just "Bill"

Quote:

Originally Posted by Larrycod

Its a certainty that we all love our Invicta products especially their design and value. There

appears to be a disconnect between this great achievement and the ability to get parts ,

albeit simple parts, and service done on a reasonably timely basis. Does it really take 90

days to get screws for a RPD ?

I understand that service of a movement may take this long and I am willing to wait for

that, but simple parts like screws.

Please share the details of your difficulty in getting screws for your RPD. Are they

on order? What responses have you, or have you not received? What created your

need for the screws?

Thanks.

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You're the one that lives in a swamp"! - Big Joe

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#11

05-15-2012, 02:13 PM

Page 6: invicta parts

jfwharton Super Geek

Join Date: Jun 2008 Location: Colorado

Posts: 1,451

Real Name: John

I guess it all depends on the part. I recently broke a caseback screw on one of my S1's when

I went to change out the battey. I called Invita parts and they advised they would send out

several case back screws free of charge. The screws arrived in a few weeks. For other

things, unfortunately you have to send it in for service. Even with Omega it takes about 2-3

months to get a watch back from service.

John

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#12

05-15-2012, 02:56 PM

Gregg True WatchGeek

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Location: Vallejo, Calif. Posts: 5,458

Real Name: Gregg (New Geek)

The Thread Search tool is our friend here and really this has been discussed many times, so

all your questions have answers from all the posts here.

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#13

05-15-2012, 03:59 PM

Larrycod Senior Geek

Join Date: May 2010

Location: Maryland

Posts: 226

Originally Posted by Larrycod

Its a certainty that we all love our Invicta products especially their design and value. There

Page 7: invicta parts

appears to be a disconnect between this great achievement and the ability to get parts ,

albeit simple parts, and service done on a reasonably timely basis. Does it really take 90

days to get screws for a RPD ?

I understand that service of a movement may take this long and I am willing to wait for that,

but simple parts like screws.

Please share the details of your difficulty in getting screws for your RPD. Are they

on order? What responses have you, or have you not received? What created your

need for the screws?

I own 6 RPD and all use exactly the same bracelets ....I simply need long and short

screws for the bracelets as they tend to work themselves loose after a while. I do

periodically tighten them and have used more recently loctite.

I been told twice by customer service they are on order and it can take up to 90

days ..Its been 67 days so far for commonly used screws .....That's as much info as

I can get ....

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#14

05-15-2012, 04:07 PM

Justin Time Master WatchGeek

Join Date: Aug 2009

Location: U.S.A.

Posts: 2,571 Real Name: Bo

Wait....90 days, try 165 and counting.

I have had parts for an RPD on order since 11/03/2011.

I will be the first to say that I have received some pretty GOOD service from IWC with

warranty repairs. However, simple parts for a "Reserve" watch should be readily available.

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Page 8: invicta parts

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#15

05-15-2012, 04:07 PM

fatcat500 New Geek

Join Date: Mar 2010

Location: Chicago IL

Posts: 11

Real Name: Frank

I have been waiting near 4 months to get a crown fixed on a Women s Venom. Today they

contacted me for payment as crown is not under warranty So i estimate another 2 months to

get this item back. Nothing you can do....

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#16

05-15-2012, 06:10 PM

Page 9: invicta parts

zulumack Master WatchGeek

Join Date: Oct 2009 Location: CT

Posts: 3,669

Real Name: john

buy your self a nice rpd then go to sunday run and get all the parts you need, lol stay at or

under $100.

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Page 10: invicta parts

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#17

05-15-2012, 06:13 PM

Thebatchelor Senior Member

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Join Date: Feb 2012

Location: SE Michigan

Posts: 524

I would be so lost and disappointed the my watch is gone for a long period of time. Heck a

month would be hard to not have it in possession. But as it sounds 30 days would be great! I

hope that maybe as IWC continues to grow they improve as a whole.

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#18

05-15-2012, 06:17 PM

thaatmes Senior Geek

Join Date: Feb 2010

Location: transplanted new yorker grew up on Long Island

Posts: 365

Real Name: Richie

been waiting over 3 month's for one screw for my san111 strape they are terrible their C/S

(invicta) Android is head and shoulder's above the rest.

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#19

05-16-2012, 05:51 PM

Page 11: invicta parts

CHUCK WAGON Super Geek

Join Date: Apr 2010 Location: Virginia

Posts: 1,971

Real Name: Tony

You make a good point man.

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#20

05-16-2012, 05:59 PM

mikepbrowning Master WatchGeek

Join Date: Mar 2010 Location: Lebanon Indiana

Posts: 4,327

Real Name: Mike Browning

If the policy is that bad don't buy the watches. They were nice enough to tell you upfront it

will take up to 90 days, I don't see an issue here. Underpromise and occasionally over

deliver. They have always had the same policies and have always been very forthright about

how long things take. There are times things take longer but that happens.

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#21

05-17-2012, 07:20 AM

Page 12: invicta parts

stabf Super Geek

Join Date: Jul 2008 Location: Boca Raton, Florida

Posts: 1,872

Real Name: Frank

I just think it's odd that no matter what the problem it always takes 90 days and

&28.

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#22

05-17-2012, 07:34 AM

blduckhockey Veteran Geek

Join Date: Apr 2010

Location: New Jersey Posts: 841

Real Name: Barry

Maybe this topic comes up over and over again is that is that people continue to be

disappointed in this aspect of Invicta. The CS is plainly and simply poor. I have spend less

money with them as a result.

If you had the same issue with a car you would not buy the brand again. It is that simple.

They fix the issue you go back to the brand. I love my Invicta watches, I really wish they

would come up with some solution for this ongoing issue.

Page 13: invicta parts

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#23

05-17-2012, 07:37 AM

BoloZolo Super Geek

Join Date: Sep 2010 Location: Riverside, Ca

Posts: 1,206

Real Name: T.W.O'Donnell

One would think that 'screws' would be a standard item in the industry, even in different

sizes and lengths and could be picked up @ any local 'watch repair' shop. Just need to find

out what size ( #4-32x 2mm) regardless if SS or whatever type of materials. I would think a

'watch part' supplier would sell a variety of screws also and to match the finish of the watch.

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#24

05-17-2012, 08:19 AM

Page 14: invicta parts

timeman True WatchGeek

Join Date: Mar 2008 Location: Long Island, New York

Posts: 9,472

Real Name: Jerry

Obtaining parts and repairs are Invicta's weak points. 3 to 6 months for repairs and months

for parts. It's been like this for years. To lessen the turn around time will require additional

resources ($$$). The question is, is Invicta willing to do it to decrease the wait?

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#25

05-17-2012, 09:15 AM

paceheart52 Senior Geek

Join Date: May 2009

Posts: 343

I know this is an ongoing issue with a great variety of comments. I have a good watch

smith here so have been ok on Invicta parts. I've had the same issues with Rolex,

Omega, et al over the years, it is the way it is.

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#26

05-17-2012, 09:33 AM

BoloZolo Super Geek

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@ Jerry...know why your post count is so high....lmao. I had the same issue this a.m. with a

Page 15: invicta parts

double post.

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#27

05-17-2012, 09:54 AM

rickm Veteran Geek

Join Date: Jul 2009

Location: Chillicothe, Ohio

Posts: 982

Real Name: Rick

I had needed a springbar for a bracelet and called Invicta CS to get one. After three weeks,

one was sent only to be the wrong part. Upon sending it back, I had the right part two

weeks later. I could have gone to a local jeweler but I figured since the original part was

defective, Invicta should replace it. I am currently waiting for a watch band which I ordered

on 4/25 and was advised it could take up to 90 days to get.

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#28

05-17-2012, 10:04 AM

bxa67 Veteran Geek

Join Date: Apr 2008

Posts: 911

as noted in the past invicta has the watches made by a factory that they do not own called a

Page 16: invicta parts

subcontractor, this allows us to get great watch values, but the down side is that Invicta or

an CO that uses a subcontractor has less control overall when problems arise. That being

said there is a give & take with this business model, great watches, great values, but hard to

get parts when needed. I am sure you will get your parts just will take some time.

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#29

05-17-2012, 10:58 AM

desert rex Master WatchGeek

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Quote:

Originally Posted by bxa67

as noted in the past invicta has the watches made by a factory that they do not own called

a subcontractor, this allows us to get great watch values, but the down side is that Invicta

or an CO that uses a subcontractor has less control overall when problems arise. That

being said there is a give & take with this business model, great watches, great values, but

hard to get parts when needed. I am sure you will get your parts just will take some time.

Plese provide proof of what you have just calimed here,concerning Invicta subcontracting

out all of its work.

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Page 17: invicta parts

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#30

05-17-2012, 11:54 AM

kenshabby Senior Geek

Join Date: Aug 2009

Location: St. Louis, MO

Posts: 467

Real Name: Trae

I have had to get parts twice. Both times my parts came within a couple of weeks and they

did not charge me either time. Needless to say, I have been happy with my Invicta Parts

Department experiences...

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#31

05-17-2012, 12:25 PM

timeman True WatchGeek

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Location: Long Island, New York

Posts: 9,472

Real Name: Jerry

Quote:

Originally Posted by BoloZolo

@ Jerry...know why your post count is so high....lmao. I had the same issue this a.m. with

a double post.

When I noticed the duplicate I deleted it.

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Page 18: invicta parts

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#32

05-17-2012, 12:50 PM

bxa67 Veteran Geek

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I have no proof, but have worked in supply chain for 10 yrs & from what I can tell this is

how invicta work, this is not a bad thing, plus I have made my comment about this many

times & have never been refuted about this. As noted, I like the great value invicta offers

and the subcontractor model helps with that.

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#33

05-17-2012, 01:32 PM

desert rex Master WatchGeek

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Quote:

Originally Posted by bxa67

Page 19: invicta parts

I have no proof, but have worked in supply chain for 10 yrs & from what I can tell this is

how invicta work, this is not a bad thing, plus I have made my comment about this many

times & have never been refuted about this. As noted, I like the great value invicta offers

and the subcontractor model helps with that.

And you never will have proof.The very best adversary that Invicta has is Koimaster ( owner

of Watchlords ) even Koimaster with his ability has not been able to uncover proof of this in

any way.And he was the first to produce invoices,and customs bill of ladens of Renato

watches coming from China in 2009. In this weak economy,if Eyal was subcontracting out

his work,he would be more able to control some QC.issues by changing factories.There are

many factories that would love the chance to builld for Invicta.So when you see Invicta

having a problem with QC. on some models,they have to look internally to make the

change.This takes time to fix.Also most contracted production units come with spare parts

such as screws, braceletts,clasps, ect ect.This is why companies like Renato and Deep Blue

can provide fast service to repair or send out a part,since they have those parts on

hand.Invicta appears to be in full production mode pumping out so many models,that only a

small % of their operation is geared towards repairs.I dont want you to think that I am

attacking you or your views,because I am not.You never post anything but positive feedback

here from what I have seen.

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#34

05-17-2012, 01:38 PM

bxa67 Veteran Geek

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Well I am making my point based on my dealings with Invicta, my experience as a supply

Page 20: invicta parts

chain manager that deal with Asian companies, note: there is nothing wrong with

subcontracting, it just another business model that many CO's use, that being said, since

one does not own the factory making the product it is hard to control issues or problems

when they arise, other than an onsite visit, negotiation, move product to another co. Also,

keep in mind Invicta makes tons & tons of different models & that is hard enough to keep up

with, let alone deal with parts issues. In the end, as noted this model help us get great

values at excellent price points.

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#35

05-17-2012, 01:51 PM

nferr Veteran Geek

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Quote:

Originally Posted by desert rex

Plese provide proof of what you have just calimed here,concerning Invicta subcontracting

out all of its work.

You've seen an Invicta factory? I think by now someone would have seen one.

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#36

05-17-2012, 01:52 PM

desert rex Master WatchGeek

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Quote:

Page 21: invicta parts

Originally Posted by bxa67

Well I am making my point based on my dealings with Invicta, my experience as a supply

chain manager that deal with Asian companies, note: there is nothing wrong with

subcontracting, it just another business model that many CO's use, that being said, since

one does not own the factory making the product it is hard to control issues or problems

when they arise, other than an onsite visit, negotiation, move product to another co. Also,

keep in mind Invicta makes tons & tons of different models & that is hard enough to keep

up with, let alone deal with parts issues. In the end, as noted this model help us get great

values at excellent price points.

I understand what you are saying,and respect your experience with Asain manufacturing.But

again you are making the assumption that you are correct in your last sentence.Unless you

have proof of what you claim,then it should be noted as being your oppinion.There have

been many heated threads on this issue ,both here and other forums.No one has been able

to provide any proof of this.No sense in bringing this dead horse back up unless you have

something new to add to confirm this.JMO.

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#37

05-17-2012, 01:59 PM

desert rex Master WatchGeek

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Page 22: invicta parts

Quote:

Originally Posted by nferr

You've seen an Invicta factory? I think by now someone would have seen one.

Not sure why owning a factory is amazing to some.They bought the S.Coifman brand ,with

the factory to boot.

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#38

Yesterday, 05:46 PM

the lip Senior Geek

Join Date: Apr 2010

Location: IL

Posts: 378

Real Name: Steve

OK something has got to be inaccurate here. Michael if you read this please comment.

I wrote Millie about a replacement screw I needed for the caseback of my original SAN II.

Now grant you it took close to 2 - 3 months of ollowing up to only receive this reply today.

You can't mean to tell me Invicta cannot get these screws!?!?!? I would assume that these

are the same size as used on the new SAN II re-issues? Or so they appear to be for the case

back very similar. They would have to be a common size. Correct? I would certainly never

dream of sending this watch in for repair for a screw. So please advise? Anyone!?!?!!

Page 23: invicta parts

Good Morning Stephen,

I’ve been advised that unfortunately these parts are not available it is discontinued. However, the only

solution will be to send the watch in for service overseas. Once, they receive the watch it can be repaired

with alterative parts or ones that are made to fit.

For instructions on how to send the watch in please feel free to visit our site :

http://www.invictawatch.com/invicta/shipping

Sincerely,

Mildred Millie Ibarra - Aguero

[email protected]

Have a Blessed Day !

Invicta/ShopNBC Customer Support- Specialist Ext 1158

1 Invicta Way (3069 Taft St.)

Hollywood . Florida 33021 . USA

P 800.327.7682 . P 866.889.2824 . F 954.862.546

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#39

Yesterday, 06:40 PM

Patsbosoxfan Senior Geek

Join Date: May 2010

Location: Boston, MA

Posts: 212

Quote:

Originally Posted by desert rex

Not sure why owning a factory is amazing to some.They bought the S.Coifman brand ,with

the factory to boot.

I just wanted to point out that no one has ever seen the S. Coifman factory and its my

opinion that S. Coifman also contracted parts from various suppliers and assembled them in

Switzerland. Maybe factory isn't the best term to use. I picture a building where watches are

assembled not a "factory" with tooling/heavy machining equipment.

This arguement always reaches this point where no one can prove their claims. Neither side

Page 24: invicta parts

can prove Invicta factories exist nor can they say they don't. I believe they outsource for

parts like they do for movements and assembly is done in various locations. Some assembly

is done by Invicta employees and some by other companies.

There is nothing wrong with that. Lots of companies do this. This is not a negative.

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#40

Yesterday, 07:07 PM

desert rex Master WatchGeek

Join Date: Jan 2010

Location: Virginia /Washington D.C.

Posts: 2,769

Real Name: Jeff Davekos

Quote:

Originally Posted by Patsbosoxfan

I just wanted to point out that no one has ever seen the S. Coifman factory and its my

opinion that S. Coifman also contracted parts from various suppliers and assembled them

in Switzerland. Maybe factory isn't the best term to use. I picture a building where watches

are assembled not a "factory" with tooling/heavy machining equipment.

This arguement always reaches this point where no one can prove their claims. Neither

side can prove Invicta factories exist nor can they say they don't. I believe they outsource

for parts like they do for movements and assembly is done in various locations. Some

assembly is done by Invicta employees and some by other companies.

There is nothing wrong with that. Lots of companies do this. This is not a negative.

I agree ,there is nothing wrong with out sourcing the work.Many Swiss brands do this all the

time.All or most of the micro tool watch divers do as well.The only problem that I had with

the post that I commented on,was when the member made comment " as noted " as if

confirmation of this had been disclosed at some point. As you know the net is full of gossip

and tainted information.Example- since Invicta made a couple variations of the SAN III

which were Asain produced,some make mention of the whole SAN III line being made in

China with certainty.I will never have a problem with anyones oppinion regardless if I agree

or not.But when thay offer it as being fact.that's another story.

Page 25: invicta parts

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#41

Yesterday, 07:16 PM

Patsbosoxfan Senior Geek

Join Date: May 2010

Location: Boston, MA

Posts: 212

Quote:

Originally Posted by desert rex

I agree ,there is nothing wrong with out sourcing the work.Many Swiss brands do this all

the time.All or most of the micro tool watch divers do as well.The only problem that I had

with the post that I commented on,was when the member made comment " as noted " as

if confirmation of this had been disclosed at some point. As you know the net is full of

gossip and tainted information.Example- since Invicta made a couple variations of the SAN

III which were Asain produced,some make mention of the whole SAN III line being made

in China with certainty.I will never have a problem with anyones oppinion regardless if I

agree or not.But when thay offer it as being fact.that's another story.

I completely agree.