investigating people at work 7 - training 1 investigating people at work lesson 7 training

Investigating people at work 7 - TrainingInvestigating people at work 7 - Training 11

Investigating people at Investigating people at workworkLesson 7Lesson 7

TrainingTraining


Lesson ObjectivesLesson Objectives

In this lesson we will cover types of In this lesson we will cover types of training including :-training including :-– InductionInduction– MentoringMentoring– CoachingCoaching– ApprenticeshipsApprenticeships– In-houseIn-house– ExternalExternal– On-the-jobOn-the-job– Off-the jobOff-the job


What is training?What is training? Training is all forms of planned Training is all forms of planned

learning experiences and learning experiences and activities designed to make activities designed to make positive changes to performance. positive changes to performance. An individual can be trained to An individual can be trained to gain newgain new

KNOWLEDG

E

BELIEFS

VALUESSKILLS

ATTITUDE

S


TYPES OF TRAININGTYPES OF TRAINING

Most training falls into one of these types:-Most training falls into one of these types:-– InductionInduction– MentoringMentoring– CoachingCoaching– ApprenticeshipsApprenticeships– In-houseIn-house– ExternalExternal– On-the-jobOn-the-job– Off-the jobOff-the job


InductionInductionTrainingTraining Introduces new employees to place of Introduces new employees to place of

work and can include:-work and can include:-– Company aims and objectivesCompany aims and objectives– Layout of work areaLayout of work area– Health and safety issuesHealth and safety issues– Company policies, activities and rulesCompany policies, activities and rules– Organisational hierarchyOrganisational hierarchy– Initial training required for job – how Initial training required for job – how

to use equipment etcto use equipment etc


MentoringMentoring

Mentoring involves Mentoring involves an experienced an experienced employee being employee being ‘paired’ with new ‘paired’ with new recruitrecruit

Mentor Mentor – AdvisesAdvises– GuidesGuides– supportssupports


CoachingCoaching

Coaching is when Coaching is when coachcoach– Explains jobExplains job– Lets learner Lets learner

practise until practise until competent competent

– Advises how to Advises how to improveimprove

Coach should be Coach should be trained in required trained in required coaching skillscoaching skills


ApprenticeshipsApprenticeships

Traditional way of artisan Traditional way of artisan trainingtraining

3-5 years – longer in 3-5 years – longer in some tradessome trades

Low wage – increase to Low wage – increase to man’s rate at end of man’s rate at end of apprenticeshipapprenticeship

Formalised by Formalised by ‘indentures’‘indentures’

Recent development – Recent development – ‘Modern Apprenticeships’ ‘Modern Apprenticeships’ – NVQ, link with college, – NVQ, link with college, some government some government fundingfunding


In-house/externalIn-house/external

Employers run their own training Employers run their own training either on premises or dedicated siteeither on premises or dedicated site

Advantages:Advantages:– Low cost – can use staff to teach rather Low cost – can use staff to teach rather

than expensive outside trainersthan expensive outside trainers– Course Content tailor-madeCourse Content tailor-made– Examples and references self-containedExamples and references self-contained– Staff all know each otherStaff all know each other


Example of In-house Example of In-house training – The Fire training – The Fire Service CollegeService College


ExternalExternal

Courses held outside the organisation. Courses held outside the organisation. Reasons might be:-Reasons might be:-– Manufacturer’s training needed for new equipmentManufacturer’s training needed for new equipment– Not cost effective to do ‘in-house’Not cost effective to do ‘in-house’– Specialist tutors availableSpecialist tutors available

DrawbacksDrawbacks– Can be expensive, employee away from workplace Can be expensive, employee away from workplace

for longerfor longer Advantages Advantages

– Employees can ‘network’Employees can ‘network’– Removed from distractions of workplaceRemoved from distractions of workplace– Employees feel ‘looked after’ Employees feel ‘looked after’


Example Of External Example Of External Training FacilityTraining Facility

Training Centre for The National Stud

The National Stud is renowned forproviding firstclass training forStud and stablestaff andhas been running Apprenticeshipsand diploma courses for many years.


On-the-jobOn-the-jobtraining (OJT)training (OJT) Takes place when employees train Takes place when employees train

whilst working. Advantages are:-whilst working. Advantages are:-– Can gain good working knowledge Can gain good working knowledge

of set-upof set-up– Get good ‘hands-on’ experienceGet good ‘hands-on’ experience– Productive paid workProductive paid work– Does not require separate training Does not require separate training

areaarea– Tests level on competence on Tests level on competence on

taskstasks


OJT - AdvantagesOJT - Advantages

Can be done at optimum time – Can be done at optimum time – e.g. prior to job being done for e.g. prior to job being done for realreal

Trainee can practise immediatelyTrainee can practise immediately Immediate feedbackImmediate feedback Delivered by colleagues – helps Delivered by colleagues – helps

integration into teamintegration into team


OJT - DisadvantagesOJT - Disadvantages

Has to be fitted in with other tasksHas to be fitted in with other tasks May not be properly planned (‘ad hoc’)May not be properly planned (‘ad hoc’) Risk of ‘information overload’Risk of ‘information overload’ Trainer may not have complete Trainer may not have complete

knowledge or not be a training knowledge or not be a training ‘natural’‘natural’

Possible lack of feedback – skill may Possible lack of feedback – skill may be forgotten and training need be forgotten and training need repeating – time consuming and repeating – time consuming and annoyingannoying


Off-the-jobOff-the-job

Takes place away from jobTakes place away from job Can be internal within Can be internal within

organisationorganisation Can be external using own Can be external using own

facilities of outside agenciesfacilities of outside agencies Companies often use Companies often use

combination of internal and combination of internal and externalexternal


National Schemes & National Schemes & StandardsStandards These includeThese include

– Modern Modern Apprenticeships Apprenticeships (see earlier slide)(see earlier slide)

– Local Education Local Education CouncilsCouncils

– Investors in People Investors in People Awarded to Awarded to

organisations who organisations who plan, implement plan, implement and review sound and review sound personnel personnel strategiesstrategies


ActivityActivity

If you have a If you have a part-time job, part-time job, or have had or have had one, relate it one, relate it to the types to the types of training we of training we have learned have learned aboutabout

For example, you For example, you may have may have worked in a local worked in a local supermarket – supermarket – what initial what initial training did you training did you get – was it get – was it induction training induction training or OJT?or OJT?


Lesson ObjectivesLesson Objectives

In this lesson we covered types of In this lesson we covered types of training including :-training including :-– InductionInduction– MentoringMentoring– CoachingCoaching– ApprenticeshipsApprenticeships– In-houseIn-house– ExternalExternal– On-the-jobOn-the-job– Off-the jobOff-the job

investigating people at work 7 - training 1 investigating people at work lesson 7 training

Documents

training slide

new training

investigating people

training falls

class training

manufacturers training

work lesson

training4 types of training