introduction to six sigma methodology

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    Oetrjmuntoje tj ^ox ^oagc

    ]G

    www.ospkaijhci.njg

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    O^VK, Cii Xoabts Xkskrvkm

    Gktbjmjijay

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    Njetkets^ox ^oagc Gktbjmjijay0 Qbct, Bjw & Qby^ox ^oagc Gktbjmjijay0 Dky NjgpjeketsKvjiutoje jl ox oagcBostjry jl ^ox ^oagcQbct os oagc & Vrjnkss Ncpchoioty

    ^tctostonci Mkloeotoje jl ox oagcVrjnkss \croctojeVrjnkss \crochoioty & Vrjnkss Ncpchoioty^oagc ikvki & Vrjnkss Ncpchoioty> s Vrjnkss v/s < s Vrjnkss^ox ^oagc ]krgoejijaoks MVGJ & MVVG/VVGQbct os MGCON]bk ^ox ^oagc Cpprjcnb tj Vrjhikg ^jivoea usoea ^tctostonsMGCON Gktbjmjijay oe ^ox ^oagcAjci & Hkeklots jl ^ox ^oagc

    Cppionctoje jl ^ox ^oagcVrk-rkquosotks, Suciolonctojes & Njrekrstjeks ljr ^ox ^oagc Cppionctoje/prj`knt^ox ^oagc tkcg Xjiks & Xkspjesohoiotoks^ox oagc & ]kcgwjrd^ox ^oagc Gktbjmjijaoks]jp ox oagc ]jjis^ox o gc Xksuits Xkci Kxcg iks

    OOVK, Cii Xoabts Xkskrvkm

    O^VK, Cii Xoabts Xkskrvkm

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    ^ox ^oagc Gktbjmjijay0 Qbct, Bjw & Qby

    Ots cGktbjmjijay ljr hroeaoea Njetoeujus Ogprjvkgket oe prjnksspkrljrgcenk oe cey oemustry/husoekss/vkrtonci/luentoje

    Ots cQjrd Mosnopioekljr Nrkctoea/Ogprjvoea prjmunts, skrvonks &prjnkssks tbct/tj pkrljrg ct boab stcemcrms hy rkmunoea vcroctoje tbkrkoe

    Ots c^kt jl Sucioty, Gcecakgket & ^tctostonci tjjis crrceakm oe c[eoquk wcy ljr Vrjhikg ^jivoea oe prjnkss pkrljrgcenk

    Ot os cstrunturkm cpprjcnb (nciikm cs MGCON0 Mkloek-Gkcsurk-Ceciyzk-Ogprjvk-Njetrji) jl dejwoea wbkrk yjur prjnkss os & wbkrk ot njuim hk

    ^j, ^OR ^OAGC Gktbjmjijay os0 Ce Oemustry ekutrci mosnopioek ljrVrjhikg ^jivoea & hroeaoea Njetoeujus Ogprjvkgket oe VrjnkssVkrljrgcenk (Qbct) hy rkmunoea \croctoje oe prjnkss pkrljrgcenk usoea cnjghoectoje jl Sucioty & Gcecakgket wotb rkikvcet ^tctostons uemkr cstrunturkm cpprjcnb nciikm MGCON (Bjw) oe tj akt Jptogug Xksuits (Qby)

    OOVK, Cii Xoabts Xkskrvkm

    OOVK, Cii Xoabts Xkskrvkm

    O^VK, Cii Xoabts Xkskrvkm

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    ^ox ^oagc Gktbjmjijay0 Dky Njgpjekets

    Vrjhikg ^jivoea VrjnkssMGCON0 Mkloek-Gkcsurk-Ceciysk-Ogprjvk-NjetrjiOgprjvkgket ]jjisNjgprkbkesovk & Oetkarctkm ^kt jl KllkntovkOgprjvkgket tjjis

    Sucioty Vroenopiks C ^kt jl sjuem uemkriyoea Njenkpts

    OOVK, Cii Xoabts Xkskrvkm

    OOVK, Cii Xoabts Xkskrvkm

    O^VK, Cii Xoabts Xkskrvkm

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    Kvjiutoje jl ^ox ^oagcNcri Lrkmkrond Acuss (3111 32;;) oetrjmunkm tbknjenkpt jl ejrgci nurvk.

    Cs c gkcsurkgket stcemcrm oe 3?86s, Qcitkr^bkwcrt sbjwkm tbct tbrkk soagc, lrjg tbk gkce, ostbk pjoet wbkrk c prjnkss rkquorks njrrkntoje.Oe tbk ictk 3?16s, Mr Godki Bcrry, c skeojr stcllkeaoekkr ct Gjtjrjics Ajvkregket Kikntrjeonsarjup (AKA), kxpkrogketkm wotb prjhikg sjivoeatbrjuab ^tctostonci ceciysos. [soea tbos cpprjcnb,AKAs prjmunts wkrk hkoea mksoaekm & prjmunkm ctc lcstkr rctk & ct c ijwkr njst.^uhskquketiy, Mr Bcrry hkace tj ljrguictk c gktbjmljr cppiyoea sox soagc tbrjuabjut Gjtjrjic.

    OOVK, Cii Xoabts Xkskrvkm

    OOVK, Cii Xoabts Xkskrvkm

    O^VK, Cii Xoabts Xkskrvkm

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    Bostjry jl ^ox ^oagc

    Oe 3?21 wbke Hjh Acivoe wcs tbk Nbcorgce ctGjtjrjic, ^ox ^oagc wcs stcrtkm cs c gktbjmjijaytbkrkoe.Hoii ^gotb, ce keaoekkr, & Godki Bcrry tjaktbkrmkvoskm c < stkp gktbjmjijay wotb tbk ljnus jemklknt rkmuntoje & ogprjvkgket oe yokim tbrjuabstctostons.]bk tkrg ^ox oagcwcs njoekm hy Hoii ^gotb, wbjos ejw nciikm Lctbkr jl ^ox ^oagc.]krgs sunb cs Hicnd Hkit & Arkke Hkit wkrknjoekm hy Godki Bcrry oe rkictoje tj gcrtoci crts.Gjtjrjic scvkm [^M 3< hoiioje oe 36 ykcrs.

    OOVK, Cii Xoabts Xkskrvkm

    OOVK, Cii Xoabts Xkskrvkm

    O^VK, Cii Xoabts Xkskrvkm

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    Mr Godki Bcrry Gr Hoii gotb

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    Qbct os ^oagc & Vrjnkss Ncpchoioty

    ^oagc (Arkkd ikttkr ) os c syghji ljr stctostonci ueot jlgkcsurkgket nciikm stcemcrm mkvoctoje tbct gkcsurks tbkvcrochoiotyjl mctc lrjg Gkce tj tbk ^pknolonctoje iogot.

    Oe ^ox ^oagc prjarcg, ^oagc os ce oemkx ljr gkcsuroea tbkncpchoioty jl prjnkss tj prjmunk Mklknt lrkk prjmunts jrskrvonks. C Mklknt os cey gostcdk tbct rksuits oe nustjgkrmossctoslcntoje jr ceytboea tbct lciis jutsomk nustjgkrspknolonctoje(s). Vrjnkss ncpchoioty (Np) os ce oemonctjr jl BJQAJJM O^ ]BK VXJNK^^ OE AO\OEA/MKIO\KXOEA QBC] ]BKN[ ]JGKX QCE]^ . Cem, Vrjnkss Ncpchoioty Oemkx (Npd) os ceoemonctj r j l BJQ AJJM O^ ]BK VXJNK^^ OE AO\OEA/

    MKIO\KXOEA QBC] ]BK N[^]JGKX QCE]^ QO]BNJE^O^]KEN_ . Oe jtbkr wjrms Npd os Np wotb njesos tkeny.

    Boabkr tbk soagc ikvki ljr c prjnkss, ikss iodkiy ot os ljr tbkprjnkss tj prjmunk mklknts. Cs tbk ^oagc ikvki lj r c pr jnkssOenrkcsks/Ajks up, ots Njsts aj Mjwe, Nynik ]ogk ajks Mjwe,Vrjlot & Nustjgkr ^ctoslcntoje ajks [p.

    OOVK, Cii Xoabts Xkskrvkm O^VK, Cii Xoabts Xkskrvkm

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    ^tctostonci Mkloeotoje jl ^ox ^oagc

    Qbke tbk mollkrkenk hktwkke tbk Gkce& tbk EKCXK^]^pknolonctoje iogot/soe c Vrjnkss os ^ox togks ^tcemcrmMkvoctoje, tbk Vrjnkss os scom tj hk Jpkrctoea ct ^ox oagcikvki jl Vkrljrgcenk.

    C ^ox ^oagc Vrjnkss Vrkmontchoioty twonk cs ajjm cs wbct tbk nustjgkr wcets

    3 8 > = ; < 1 2 ? 36

    3 3 3 3 33

    2 .>%= 3.>> Np ??.?2%< 8.66 Np >.= ??.???1%

    OOVK, Cii Xoabts Xkskrvkm O^VK, Cii Xoabts Xkskrvkm

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    >s Vrjnkss v/s < s Vrjnkss

    > ^oagc nurvk

    < ^oagc nurvk

    I^I [^I

    OOVK, Cii Xoabts Xkskrvkm O^VK, Cii Xoabts Xkskrvkm

    Gkce

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    ^ox ^oagc ]krgoejijaoks MVGJ & MVVG/VVG

    Eugkronci mkloeotoje jl Mklknt Jppjrtueoty/oks ljr krrjr jr mklknt (ok,ceytboea tbct mjks ejt gkkt jr njeljrgs tj tbk nustjgkr rkquorkgkets jrspknolonctojes) oe c prjmunt/skrvonk tbct nce hk jek (3) jr gjrk tbce jek (3)

    Mklknt Vkr Jppjrtueoty (MVJ) ]jtci ej jl mklknts ljuem jr mosnjvkrkm oec pcrtonuicr ijt jr pkrojm jl prjmuntoje / (]jtci jppjrtueotoks ljr krrjr oe jekprjmunt/skrvonk * ]jtci prjmuntoje oe tbk chjvk ijt jr pkrojm jl prjmuntoje)Mklknt Vkr Goiioje Jppjrtueotoks - MVJ * 36,66,666Eugkronci mkloeotoje jl Mklkntovk Ot rklkrs tj tbk wbjik prjmunt/skrvonkhkoea uelot ljr usk (hy tbk nustjgkr), wbonb os ciwcys jek (3)Mklkntovk Vcrtoniks Vkr Goiioje (MVVG) jr Vcrtoniks Vkr Goiioje (VVG)-

    (]jtci mklkntovks ljuem oe c pcrtonuicr ijt jr pkrojm jl prjmuntoje / ]jtciprjmuntoje oe tbk chjvk ijt jr pkrojm jl prjmuntoje ) * 36,66,666

    OOVK, Cii Xoabts Xkskrvkm O^VK, Cii Xoabts Xkskrvkm

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    Qbct os MGCON :

    MGCON0Mkloek-Gkcsurk- Ceciysk- Ogprjvk- Njetrji

    C Ijaonci & trunturkm cpprjcnb tj Vrjhikg jivoea& Vrjnkss Ogprjvkgket

    Ce Otkrctovk prjnkss (Njetoeujus Ogprjvkgket) C Sucioty ]jji wotb Ljnus je Nbceak Gcecakgket

    K 7 S x CKllkntovkekss Sucioty CnnkptcenkOgprjvkgket

    OOVK, Cii Xoabts Xkskrvkm O^VK, Cii Xoabts Xkskrvkm

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    ]bk ^ox ^oagc Cpprjcnb tj Vrjhikg sjivoeausoea ^tctostons

    VrcntonciVrjhikg ^tctostonciVrjhikg ^tctostonci^jiutoje Vrcntonci^jiutoje

    Njevkrt Loem Njevkrt&

    Ogpikgket

    O^VK, Cii Xoabts Xkskrvkm

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    ]bk MGCON Gktbjmjijay oe ^ox ^oagc

    M (Mkloek) Omketoly & ^tctk tbk prcntonci prjhikg.

    OOVK, Cii Xoabts Xkskrvkm O^VK, Cii Xoabts Xkskrvkm

    G (Gkcsurk) \ciomctk tbk prcntonci prjhikg hy

    njiikntoea mctc. C (Ceciysk) Njevkrt tbk prcntonci prjhikg oetj c^tctostonci jek. Omketoly pjssohik ncusks & \kroly Xjjtncusks tj tbk prjhikg.O (Ogprjvk) Mkloek ^tctostonci ajci. Akekrctk, Kvciuctk

    & kiknt/Nbjjsk Jptogug Vjtketoci tctostonci sjiutojeljr Ogprjvkgket. Njelorg & ]kst tbk ^unnkss jl tbk^kikntkm/Nbjske tctostonci jiutoje ljr Ogprjvkgket.N (Njetrji) Njevkrt & Ogpikgket tbk ^tctostoncisjiutoje oetj c ^ustcoechik Vrcntonci sjiutoje.

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    Ajci & Hkeklots jl ^ox ^oagcAjciNjetrcry tj wbct gcey hkiokvk, tbk ajci jl ^ox ^oagc osejt tj cnbokvk sox soagc ikvki jl Sucioty. ^ox ^oagc os

    chjut Ogprjvoea prjlotchoioty, citbjuab Ogprjvkm Sucioty(oe prjmunt/skrvonk) & Kllonokeny (oe prjmuntoje/skrvonk)crk ots oggkmoctk hy-prjmunts cijea wotb OenrkcskmNustjgkr ^ctoslcntoje

    Hkeklots

    Mklknt Xkmuntoje (ikss tbce >.= mklknts/goioje )_okim Ogprjvkgket wotbSuciotyBoabkr Ekt Oenjgk (Njst scvoeas / Vrjlot)Oenrkcskm Nustjgkr ^ctoslcntojeNjetoeuci Ogprjvkgket

    OOVK, Cii Xoabts Xkskrvkm O^VK, Cii Xoabts Xkskrvkm

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    Cppionctoje jl ^ox ^oagc

    ]bk hkcuty jl ^ox ^oagc ioks oe tbk lcnt tbct otnce hk cppiokm tj ceytboea uemkr tbk ^ue,

    wbonb wcrrcets ots cppionctoje. Ot os c guto-luentoje & guito-oemustry Mosnopioekhkoeacppionchik tj vcrojus oemustroks & \krtoncis. \oz,Gceulcnturoea/Vrjmuntoje, ^krvonk (O]/H/DVJ),Gcrdktoea, Cmvkrtosoea, ^ciks, Loecenk, Bugce

    Xksjurnks, Jpkrctojes, Bkcitb ncrk,Kmunctoje,Bjspotcioty, ^boppoea, Icw/G&Cs, Njestruntoje, Caronuiturk, ^pjrts, Ajvkregket skntjr, ktn._ju `ust ecgk ot & yju bcvk ot.

    O^VK, Cii Xoabts Xkskrvkm

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    O^VK, Cii Xoabts Xkskrvkm

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    Vrk-rkquosotks ljr VJ^^OHIK Cppionctoje jl^ox ^oagc gktbjmjijay ljr prjhikg sjivoea

    VrjnkssNbrjeon Vrjhikg oe tbk VrjnkssVrjnkss Gkcsurkgket Gktrons (gkcsurchikprjhikg)Loecenoci hkeklots tj tbk husoekssOenrkcskm Nustjgkr ^ctoslcntoje

    OOVK, Cii Xoabts Xkskrvkm O^VK, Cii Xoabts Xkskrvkm

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    Qbct Sucioloks cs c ^ox ^oagc Vrj`knt

    ]brkk hcson quciolonctojes0

    ]bkrk os c acp hktwkke nurrket cemmksorkm / ekkmkm pkrljrgcenk]bk Xjjt/Gcoe ncusk jl prjhikg os ejtnikcriy uemkrstjjm

    ]bk sjiutoje os ejt prkmktkrgoekm, ejros tbk jptogci sjiutoje cppcrket

    OOVK, Cii Xoabts Xkskrvkm O^VK, Cii Xoabts Xkskrvkm

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    Njrekrstjeks jl ^ox ^oagc Cpprjcnb

    [emkrstcemoea \croctoje

    Dejwoea/Loemoea tbk Vrjnkss NcpchoiotyOmketolyoea Mklknt / MVGJ (Mklknt pkrgoiioje jppjrtueotoks)

    Cppiyoea MGCON(Mkloek-Gkcsurk- Ceciysk-Ogprjvk-Njetrji) Gktbjmjijayljr Vrjhikg ^jivoea(C MGCON prj`knt nce hk nciikm cs c ^ox ^oagc

    rj knt jei ol cii tbk chjvk crk gkt

    OOVK, Cii Xoabts Xkskrvkm O^VK, Cii Xoabts Xkskrvkm

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    ^ox ^oagc tkcg Xjiks & Xkspjesohoiotoks

    Qbj crk tbk dky picykrs oe sox soagc tkcg:

    ^pjesjr

    Jraceozks cem ikcms tbk oeotoctoje, mkpijygket, cem cppioks tbk sox soagccnrjss tbk jraceozctoje.Gcstkr Hicnd Hkit (GHH)

    Kxpkrts ljr mosskgoectoea tbk sox soagc Gktbjmjijay tbrjuabjut tbkjraceozctoje cem lcnoiotctoea sbcroea jl hkst prcntonks.

    Hicnd Hkit (HH) Cppioks tbk ^ox ^oagc Gktbjmjijay, ]jjis, cemdejwikmak tj ^ox ^oagc Vrj`knts.

    Arkke Hkit (AH)Kxknutks ^ox ^oagc prj`knts hksomks rkauicr cntovotoks

    ]kcg gkghkr AH csporcet

    O^VK, Cii Xoabts Xkskrvkm

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    ^ox ^oagc & ]kcgwjrd

    ^ox ^oagc unnkss os cii chjut ]kcgwjrd

    Njgoea tjaktbkr os c Hkaoeeoea,Dkkpoea tjaktbkr os Vrjarkss,

    Qjrdoea tjaktbkr os sunnkss.

    OOVK, Cii Xoabts Xkskrvkm O^VK, Cii Xoabts Xkskrvkm

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    ^ox ^oagc GktbjmjijaoksNrotkroc MGCON MGCM\ & OMJ\ (ML^^)

    Gkceoea Mkloek-Gkcsurk-Ceciyzk- Mkloek-Gkcsurk-Ceciyzk-Ogprjvk-Njetrji. Mksoae-\kroly.& Omketoly -

    Mksoae Jptogozk - \kroly

    Cpprjcnb ^trunturkm & rkpkctkm ^tront cpprjcnb tj rkmksoaeprjnkss ogprjvkgket kxostoea prjnkss/ks jr tj

    k gktbjmjijay mksoae ekw prjnkss/ks tjkxnkkm nustjgkr

    kxpkntctojes

    Ljnus Mklknt(s) rkmuntoje. Vrkvketoea Krrjrs cemMklknts.

    [sk Ogprjvk kxostoea prjnkss/ks Xkmksoae kxostoea prjnkss/ksprjnkssks/ks. , jr mksoae ekw jek/s.

    O^VK, Cii Xoabts Xkskrvkm

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    ]jp ^ox ^oagc ]jjis

    Vrjnkss Gcp, Ncusk & Kllknt Gctrox, Gkcsurkgket ^ystkg Ceciysos (G^C), Ncpchoioty Ceciysos, Mksnroptovk ^tctostons,Arcpbonci ]knbeoquks (Hjx Vijts, ]ogk ^kroks Vijts, XueNbcrts, Vcrktj Nbcrts, Nbknd ^bkkts), tctostonci VrjnkssNjetrji Nbcrts, Njrrkictoje, ^ogpik & Guitopik Xkarkssoje,Oelkrketoci tctostons (Njelomkenk Oetkrvcis), Lcoiurk Gjmks &Kllknts Ceciysos LGKC, Guito-\cro ^tumoks, Mksoae JlKxpkrogkets MJK (Lrcntojeci Lcntjroci Kxpkrogkets, LuiiLcntjroci Kxpkrogkets, Xkspjesk urlcnk Gktbjms),]rcesljrgctojes, Ejrgci Mostrohutoje, cgpik ^ozk

    Mktkrgoectoje, ]kst ljr Kquci \crocenks, Losbhjek Mocarcg,Bypjtbksos ]kstoea, L-tkst, ]-tkst, Nbo-^qucrk tkst, ]ksts ljrEjrgcioty, Eje-Vcrcgktron tksts, Ceciysos Jl \crocenk

    CEJ\C, ^oguictoje.

    O^VK, Cii Xoabts Xkskrvkm

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    ^ox ^oagc Xksuits Xkci Kxcgpiks

    Gughco Mchhcwcics, Oemoc ioedkm tj Vkrljrgcenk GkcsurkGcraoe jl krrjr0 Jek oe ^ox Goiioje gcey togks jvkr ^ox ^oagc

    Gjtjrjic, [^C ioedkm tj ncik jl Mklknts oe GceulcnturoeaIkss tbce >.= mklknts pkr Goiioje oe 3?21

    Ciiokm ^oaeci, [^C ioedkm tj Loecenoci Gkcsurk3) ]ure Crjuem lrjg wkcd loecenoci pjsotoje oe ictk 3?26s8) [^ $>.8H njst scvoeas muroea 3??< & 3??1

    Akekrci Kikntron, [^C ioedkm tj Mksoae & ^krvonk 3??G / Vboiops ioedkm tj ^ciks & Vrjmunt Njggkrnociozctoje - 3??