introducing the new and improved application system - capture · introducing the new and improved...

Introducing the new and improved application system - Capture

3rd November 2014

Existing Introducers

Consolidated

With Doc-U-Sign

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Capture at a Glance

We have reviewed our application processes, and have introduced a new, enhanced system. This system is called Capture. Its designed to make the process for you easier, quicker and more effective. Capture helps us: • Provide a streamlined application process

• Retains ability to digitally sign contract documents via DocuSign – enabling contract finalisation in real time, 24/7

Key Benefits

• Faster and easier application process • Key Facts Sheet which can be viewed online at

https://1.lombardfinance.com.au/media/53497/lom_keyfactsheet_011014.pdf and at time of application.

• Paperless application

• Mandatory email address for applicant enables quick and simple contact via email

• Digital signing of all Contract documents

• Electronic contract delivery – leading to faster settlements

• New Capture URL – https://applications.flexicards.com.au

• Ability to process an ‘add on’ online - no need to call and no more manual forms

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https://1.lombardfinance.com.au/media/53497/lom_keyfactsheet_011014.pdf

https://1.lombardfinance.com.au/media/53497/lom_keyfactsheet_011014.pdf

https://applications.flexicards.com.au/

Application Process - Summary

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1 In Home

Application submitted via Capture online or via

contact centre over the phone

On approval, email with link to sign docs sent to

Applicant(s). ID checked electronically

Email sent to dealer to confirm Applicant(s)

approved & docs signed

Dealer doesn’t need to sign SV as customer ID checked

electronically through system

Customer contacts dealer. Dealer / dealer

head office to complete add-on via Capture

Customer visits retailer website from home and

applies online via Capture

On approval, email sent to customer to sign

documents via Doc-u-Sign

ID checked electronically

On completion, confirmation email sent to dealer head office. Dealer and head office to liaise completion of

Add-on via Capture

On Add-On completion, email sent to customer

to sign Sales Voucher via Doc-u-Sign

Pre-approval – In-Home 1a

Retailer notified of completion, retailer to deliver goods, delivery

notification sent to Lombard

In Home Application Process

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1 In Home

Application submitted via Capture online or via

contact centre over the phone

On approval, email with link to sign docs sent to

Applicant(s). ID checked electronically

Email sent to dealer to confirm Applicant(s)

approved & docs signed

Dealer doesn’t need to sign SV as customer ID checked

electronically through system

In-Home Application Process

STEP 1: Application completed via Capture or via 1300 132 301 with the Applicant(s) at home.

STEP 2: Application is decisioned

STEP 3: If approved, the Applicant(s) will receive 2 emails and 1 SMS:

- An approval notification (email)

- A link to access & sign the contract online. (email)

- Confirmation of their Access Code / Password (SMS)

Applicant(s) need to click ‘View Documents’; they will be redirected to enter their Access Code. STEP 4: Customer is required to consent to use electronic signatures.

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CUSTOMER to sign

STEP 5:


The first document to sign is the Credit Offer. When the Applicant clicks ‘Sign Here’, they will be required to adopt an e-signature.

The Applicant(s) must also sign the Privacy Statement, Consent form, Sales Voucher and Direct Debit form if required . Once all the forms are signed the following screen will appear.

Applicant(s) will then receive an email with a signed copy of their contract documents attached.

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CUSTOMER to sign


STEP 6: Once the application is decisioned, if approved, you will receive a confirmation email.

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If Progress Payments apply, ensure these are outlined on your signed Tax Invoice.

The signed documents invoice should then be sent to: [email protected].

If the goods are being delivered and/or installed, we will need confirmation that this is complete, which can be included on the Tax Invoice or provided as a delivery notice.

If you are unsure of your documentation requirements, please refer to the Dealer documents matrix in the appendix of this document, or contact Dealer Support or your Area Manager.

mailto:[email protected]

In-Home Pre-approval Application Process

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In-Home Pre Approval Process

Customer contacts dealer. Dealer / dealer

head office to complete add-on via Capture

Customer visits retailer website from home and

applies online via Capture

On approval, email sent to customer to sign

documents via Doc-u-Sign

ID checked electronically

On completion, confirmation email sent to dealer head office. Dealer and head office to liaise completion of

Add-on via Capture

On Add-On completion, email sent to customer

to sign Sales Voucher via Doc-u-Sign

Pre-approval – In-Home 1a

Retailer notified of completion, retailer to deliver goods, delivery

notification sent to Lombard


STEP 1: The Applicant(s) complete an application online via Capture

STEP 2: Application is decisioned

STEP 3: If approved, the Applicant(s) will receive 2 emails and 1 SMS:

- An approval notification (email)

- A link to access & sign the contract online. (email)

- Confirmation of their Access Code / Password (SMS)

Applicant(s) need to click ‘View Documents’; they will be redirected to enter their Access Code. STEP 4: Customer is required to consent to use electronic signatures

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CUSTOMER to sign

STEP 5:


The first document for the customer to sign is the Credit Offer. When the Applicant clicks ‘Sign Here’, they will be required to adopt an e-signature.

The Applicant(s) must also sign the Privacy Statement, Consent form and Direct Debit form. Once all the forms are signed the following screen will appear. Note: The customer has not completed the transaction at this stage, they have only opened their card account. An “Add-On” must be completed. Note: The Sales Voucher (SV) will be signed later, after the Add-On has been processed. Applicant(s) will then receive an email with a signed copy of their contract documents attached.

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CUSTOMER to sign

In-Home Pre Approval Process STEP 6: Once the application is approved, an email will be sent to your head office. Please liaise with your head office to determine who will process the Additional Purchase / Add-On application

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STEP 7: The Additional Purchase / Add-On application is processed via Capture Note: The customer’s Lombard account number is required to complete this. If the customer is a new customer, you may find their account number in their approval confirmation email. Alternatively, you can call us on 1300 132 301

In-Home Pre Approval Process STEP 8 (In Home retailer):

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The customer will receive an email with a link to sign the Sales Voucher via Doc-u-Sign. Once complete, you will be notified via email.

If Progress Payments apply, ensure these are outlined on your signed Tax Invoice.

The signed Tax invoice should then be sent to: [email protected].

If the goods are being delivered or installed we will need confirmation that this is complete, which can be included on the Tax Invoice or as a Delivery notification.



Application Outcomes

• Once submitted, applications are decisioned instantly

• If an application is approved, an email notification is sent to the customer with an email link to access the documentation

- For In-Store dealers, you will be taken directly to contract signing

- For In Home dealers, documents are emailed to customer to complete electronically

• If an application is referred, an email notification is sent to you and the customer. Upon subsequent approval, you will be notified to complete the paperwork electronically

• If an application is declined, the customer will have to arrange an alternate payment method

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Additional Purchases/Add-Ons In Home

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Additional Purchases / Add-Ons (in-home)

For in home dealers, an Additional Purchase (or Add-On) is processed when the customer(s) is pre-approved and dealing with an In-Home retailer, or is an existing Lombard Line of Credit or Lombard Visa Card account holder and has credit available. An Add-On is simple to complete either via Capture, or by contacting us on 1300 132 301.

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Additional Purchase – overview (in-home)

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Identify the customer’s Account Number, if this is a new customer, check the approval confirmation email (sent to your Head Office on approval). If this is an existing customer, the customer may know their Account Number. If not, call us on 1300 132 301. Please liaise with your Head Office to complete an Additional Purchase via Capture or call 1300 132 301

On approval, the customer will be sent an email with a link to complete their Add-On Sales Voucher. You will be notified when this has been completed. You can then deliver goods to the customer

When finalised, the Sales Voucher will be automatically returned to Lombard. You simply need to submit a signed copy of the Tax Invoice. If you require Progress Payments, please outline this on the Tax Invoice. If goods are being delivered/installed, we need confirmation that this is complete, this can be included on the Tax Invoice or on the Delivery notification. This form should be sent to: [email protected]

Processing Additional Purchase (in-home)

STEP 1: The customer contacts the store to select goods after obtaining a Pre-Approval. Please liaise with your Head Office to process an Add On via Capture online. The customer has already been identified electronically. If your head office is completing the Add-On process for you, please skip ahead to STEP 6. Note: If the customer is a new customer, you may find their account number in the approval confirmation email. If the customer is an existing Lombard customer, they may have their Lombard account number handy. Alternatively, you can call us on 1300 132 301.

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STEP 2: Log into Capture and locate the “Additional Purchase” button on the menu to the left of screen

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STEP 3: You can now input the customer’s Account Number and their Surname into the search field. Then click “Search” at the bottom of the page. The system should then return the customer’s record.

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STEP 4: On the same screen, towards the the right of screen, you will see a radio button next to the contact details. Click this radio button to select this customer record, then progress to the bottom of the screen and click “Next”.

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STEP 5: You will then be presented with the Additional Purchase screen – fill in the details required, including; • Your Name (Salesperson) • Your store / business • Order number / Loan purpose (If applicable) • Promotional offer • Purchase price of the goods today

Note: Both the email and password fields will be greyed out. The customer should be using their existing Lombard account password to sign their documents. Click on “Submit”.

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STEP 6: Customer will be sent a link to sign their Add-On purchase Sales Voucher via email. They need to click on the “View Documents” link within the email; they will be redirected to enter their Access Code. If the customer does not know their access code, ask them to recall the password they set at time of application, as well as asking them to check their SMS text messages – we generally send the password to the customer for verification when they are approved.

CUSTOMER to sign


STEP 7: The customer will then need to sign documents via Doc-u-Sign. Note: The customer has already signed their contract previously, so they are only required to sign the Add-On sales voucher at this moment.

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CUSTOMER to sign

Processing Additional Purchase (in-home) When finalised, the Sales Voucher will be automatically returned to Lombard.

You then simply need to submit a signed copy of the Tax Invoice. If you require Progress Payments, make sure these are outlined on the Tax Invoice. If the goods are being delivered or installed we will need confirmation that this is complete, which can be included on the Tax Invoice or provided as a delivery notification. The Tax Invoice (and delivery notification if required) should then be sent to: [email protected]


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Signing contracts initiated in FinPower

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Log into new Capture system online

Click on “Sign contracts in old

system” button

Pop-up window takes you to FinPower. Complete

document signing

1 Sign Contract initiated in FinPower (Old System)

Close pop-up window

Customers who have recently applied for Lombard finance may still have a need to access FinPower in order to complete signing of their contract documents. We have made this process simple for you.

STEP 1: Log into capture at https://applications.flexicards.com.au

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STEP 2: Locate the “Sign contracts in old system” button on the menu on the left of screen. In the subsequent screen, click on the “Click Here” link. This will direct you to a new browser tab.



STEP 3: Click on “Review Existing Applications” and complete contract signing as per previous processes. Note: You will not be able to start a new application using FinPower. To start a new application, simply close this pop up window and initiate an application from Capture.

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Note: If you change your password for Capture, please contact dealer support to

change your password for the linked FinPower access.

Dealer Support: 1300 132 301 (Option 3)

Contact Us • New Applications / Sales

Monday to Friday: 8:30am - 9:00pm (Sydney time)

Saturday & Sunday: 9:00am - 7:00pm (Sydney time)

Telephone: 1300 132 301 (Option 1)

Email: [email protected]

• Dealer Support:

Monday to Friday: 8:30am - 5:00pm (Sydney time)

Telephone: 1300 132 301 (Option 3)

Email: [email protected]

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Appendix

Change Search Preferences

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Along with the application capabilities of Capture, it also brings customisable search options. If you do not see the desired search fields that you want to use, you can customise this to your own choosing. Here’s how.

STEP 1: Log into Capture at https://applications.flexicards.com.au

STEP 2: Locate and click the option button on the top right of screen. It will be next to your dealer account name. Then select “Preferences”



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STEP 3: On the preferences screen, move down the page until you see “Dashboard Search Groups”. You can see in this case, “Company” and “Address” are not ticked. We will now tick these to enable them


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STEP 4: Moving down a little further, you will see the “Dashboard Display Columns” section. Here we can select the columns that are hidden, or are shown. Simply click on the element, and the corresponding arrows to move them into the “Hide” or “Show” column per your preferences.

Notice that you can move the labels up or down to

adjust the order of columns


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STEP 5: Don’t forget to click the “Update” button at the bottom of the page. It should then tell you that the preferences have been successfully updated. You can now click on “Home”

Notice that you can move the labels up or down to

adjust the order of columns

Application Status Quick Reference

Should you have any questions about the status of an application, please don’t hesitate to contact us

on 1300 132 301

Brand Dealer Documents Required Payment Compliance

Lombard Dick Smith Sales Voucher Automatic

Lombard Next Byte Sales Voucher Automatic

Lombard Fantastic Furniture Sales Voucher & Head office delivery report Manual

Lombard Nick Scali Sales Voucher & Head office delivery report Manual

Lombard Super A-mart Sales Voucher & Portal notification from Dealer Manual

Lombard Ikea Sales Voucher & Sales report from Dealer Manual

Lombard Escape Travel Sales Voucher & Quotation Order Manual

Lombard Seek Sales Voucher, Seek Invoice Manual

Lombard BBQ Galore Sales Voucher & Portal notification from Dealer Manual

Lombard All Other Dealers Sales Voucher, Tax Invoice & Authorisation to Pay or

Satisfaction Form Manual

Dealer and document matrix