intouchintouch get intouch – stay intouch get intouch – stay intouch unified communications...
Post on 31-Mar-2015
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InTouchInTouch Get InTouch Stay InTouch Get InTouch Stay InTouch Unified Communications specifically for SMBs Slide 2 AdvaTel introduces:InTouch Unified Communications for SMBs AdvaTel introduces:InTouch Unified Communications for SMBsInTouch Small to medium businesses have different communication needs & calling patterns to enterprise organizations Most Unified Communications packages are designed by large enterprises & are based on their needs InTouch is the UC package specifically designed with a full understanding of the different requirements of SMBs InTouch - The UC package for the SMB market Slide 3 Numerous internal departments - mainly internal calls Internal Contacts External Contacts Larger Enterprise Businesses Customers Suppliers Accts. Engin. OH&S Legal Sales Admin. Mgmt. Slide 4 Internal Contacts Small to Medium Businesses (SMBs) Accts. External Contacts Fewer internal departments, many outsourced activities - mainly external calls Admin. Sales Printing Legal IT Finance HR Engin. Slide 5 Unified Communications Productivity Circle Unified Communications You & Your Colleagues Phone Presence On-Line Presence 1 st Generation UC Slide 6 Productivity further expanded using Calendar Mining Calendar Mining Unified Communications You & Your Colleagues Phone Presence On-Line Presence 1 st Generation UC with Calendar Mining Slide 7 InTouch includes all internal & external contacts - greatly increases productivity Outsourced sales agents, independent contractors, family Special contacts, bank, insurance, consultants, transport Customers Suppliers Calendar Mining Unified Communications You & Your Colleagues Phone Presence On-Line Presence 2 nd Generation UC Federated Presence Slide 8 Full Microsoft Integration Presence from: Avaya IP Office telephony Outlook calendar mining Skype - Federated MSN - Federated Yahoo - Federated One click link between: Telephony E-mail SMS Instant Messaging Pounce Call Back reminder InTouch Features Include: Slide 9 Missed Calls List expands (click to call) Presence Telephony Calendar Mining Click to SMS InTouch users type the required SMS on their keyboard This keeps a copy of all sent SMSs in their PC - easy to access at any time They receive the reply SMS in writing as an E-mail (time & date stamped) They can also get a copy of the SMS reply on their Smartphone as an E-mail InTouch Features Include: Slide 10 Missed Calls List expands (click to call) Presence Telephony Calendar Mining InTouch users click on an off-line contact they wish to communicate with at the next available opportunity When the contact is next on line, InTouch connects via users office phone, E-mail, IM, Skype, MSN, Yahoo They receive a now available notification via a screen-pop InTouch indicates which methods of communication are possible with their contact at that time Click to Pounce InTouch Features Include: Slide 11 Missed Calls List expands (click to call) Presence Telephony Calendar Mining When on a call and you offer to call your contact back, just press the Call Back button Click on the button to indicate when you wish to return the call (e.g. 5 mins, 10min, 1 month etc. Enter the call back topic if required When this time arrives you receive a reminder to click to dial them With InTouch you will NEVER, EVER forget to call someone back again Click to Call Back InTouch Features Include: Slide 12 InTouch combines both internal & external contacts in one UC package InTouch identifies anyone on any contact list on any communications platform e.g. PBX, Skype, MSN & Yahoo (Federated Presence) InTouch checks whether the contact is available, in a meeting or out of office (Calendar Mining) InTouch Prime Contacts (combination of internal & external) are always on display - no searching Small to Medium Businesses (SMBs) SMB Unified Communications packages should preferably combine internal & external contacts Slide 13 Right-click on an E-mail and expand One Click to: Launches an email to this caller Start an IM while on the phone Schedules a Call Back reminder in x minutes Each entry can be expanded Current call duration Small to Medium Businesses (SMBs) Optimal work-flow to stay InTouch Click to Dial Click to IM Shows current presence Slide 14 Missed Calls List expands (click to call) Presence Telephony Calendar Mining Missed Calls List expands (click-to-call) Scroll Search any field Presence Telephony MSN Presence Skype Presence Current Call Activity Dial Box InTouch Users Presence Calendar Mining Calendar reviews: 2 min Yahoo Presence Small to Medium Businesses (SMBs) Possible communications options from unopened E-mails Slide 15 InTouch - not a separate application, but an Outlook plug in always there, no need to swap between applications InTouch - requires no additional server - reducing costs & IT support InTouch - a UC solution designed to meet the different needs of SMBs InTouch - allows you & your contacts to make an informed choice of communications - via voice, E-mail, SMS and IM InTouch - one click to schedule a call back - never forget to call back someone again InTouch - federated 2-way presence between internal & external contacts InTouch - presence federated automatically whenever you are on a call, in a meeting or out-of-office, therefore reduces unproductive time, reduces telephone costs Summary Slide 16 Missed Calls List expands (click to call) Presence Telephony Calendar Mining AdvaTel 133 Moray Street, South Melbourne Vic 3205, Australia www.advatel.com.au Email: firstname.lastname@example.org@advatel.com.au Phone: +61 3 8695 8695 For further information or to request a trial, contact: Get InTouch Stay InTouch Get InTouch Stay InTouch