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Interview Skills 1 Interview Skills

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Page 1: Interview Skills Course

Interview Skills1

Interview Skills

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Interview Skills2

Agenda• Introduction. • What type will the interview be ?• What to prepare ?• What should you wear ?• Answering difficult interview questions.• Worst Case Scenarios.• Ways to rescue a dying interview.• Follow-Up.

Agenda

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How to Get your Target Job!!!

Relevant SkillsRelevant Skills Organized Job Organized Job SearchSearch

Prepare for the Prepare for the InterviewInterview

AttitudeAttitude

Target JobTarget Job

Introduction

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Got The Job

Your resume has put you at the first stage

It is your chance to do yourself a favor

Introduction

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LAND TO THE POSITION YOU ARE LOOKING FOR

Introduction

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Interview

• What is an interview ?

• What can the process create ?

Introduction

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What is an Interview

• Two way process.

• Argumentative issue.

• Gather and clarify information.

• The most important stage of job search.

Introduction

What can the process create?Simply, A decision to be hired or not !

Hiring decisions are made on emotion and justified with logic•You like things first and then justifies it.•Get the employer to like u

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The Art Of Interviewing

• Can you sell / Market yourself?

• Can you impress?

• It is not just answering questions.

Introduction

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Market / Sell Yourself

• Suppose you are a product

• Know your product (SWOT)

• Know your customer’s needs

• Demonstrate how you can satisfy him

Introduction

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Sections of Interviews

•Preparation

Preparation

•The Big Day

Big Day

•Follow-up

Follow Up

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Be Prepared for the Journey

Once you have the Interview secured

Don’t walk-in without keys …

PREPARATION IS THE KEY!

Preparation Big Day Follow Up

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Ask your Self

Which Schedule?

What is your goal?

Which environment?

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ExamplePrepare/ Rehearse to impressObjective

بالله إستعن

Team environment

Long term goals

سورة طه

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Know the Type

1. Telephone screening.

2. Screening.

3. Second or third interview

4. Headhunting.

5. One to one interview.

6. Group interviews.

7. Panel Interviews.

8. Free Form / Un-structured.

9. Psychometrics.

10. Presentations.

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Panel Interview• Two or three interviewers ask set of questions

for every candidate.• The atmosphere can be formal.• STAR.

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S - T

A RWhat and How Done

Effect of Action

Circumstances

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Free Form

• A loosely- framed, few topics

• Could be away from normal working hours.

• Unstructured, informal and can be perceived as a chat.

• It can be difficult to sell yourself without being prompted by relevant questions.

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Presentation

• Prepare well

• Practice

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Psychometric

You will be asked a series of questions to:• Discover self-observation.• Reactions ?

Psychometric tests are becoming popular.

Mainly supporting role.

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Answers to prepare

• Why can you do the job?– Situational questioning.– Behavioral questioning.

• What’s your great weakness?• Why you change job’s so frequently?• What is your biggest mistake in career?• How would your supervisor / friends describe you?• Tell me a story?• Tell me a joke?• What can you offer that others don’t?• What is your major accomplishments?

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Answers to prepare

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1- Situational Questioning:

•You might be asked how you would cope in a hypothetical situation.•For example, how you have dealt with a difficult user at the issue desk in your current job.

2- Behavioral Questioning:

•You may be asked about your behavior or reaction to a certain situation..•For example, how would you deal with a difficult user at the issue desk ?

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Expectations

• General information about the position.

• Articulate your qualifications and interests.

• Understand the nature of the organization

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The Matching Process / Self Assessment

• Technical skills that match this job.

• Will your personality match your job?

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R U the right one ?

Prepare your matching sheet

• Excellent interpersonal skills– Ran team of 3 people for 18 months.

• Experience of handling mgmt accounts– Four years of relevant experience

• How will your teamwork and leadership spirit help you match with the job?

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Team Work

• Are you more comfortable working as a part of a team or individually ?– Be honest If you are a person who would rather work alone,

please say it.

– What is the job necessitates?

– If you have not stated this, you may have the shock of being one of the team and you may hate your job.

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Analyze your strengths / weakness

• Strengths: – Think about how you have used your strongest skills. – Keep all your achievements at your fingertips

• For example, you may have decided to rearrange the filing system to help your colleagues to find documents more easily.

– State the skill & example it.– State the skill & show how you use it.– Don’t just say it, show it.

• Weaknesses:– Be ready to explain any inconsistencies or breaks in your

career. – Think creatively and remember transferable skills.

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Dress For Success

• Professional business wear is a must in most of the organizations

• It is a part of the first impression taken about the candidate

• There is no perfect dressing but try to select what suits you

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Dress for SuccessDress appropriate to the Organization.Comfortable clothes to you.Show you have made effort.Shows that you are serious about the job.

XDistract the interviewer.

XBright colors.

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What you should know about an organization

• Potential advancements.• Atmosphere.• Benefits.• Bonuses.• Dress code.• Ethics and integrity.• Owners.• Flexible / rigid structure.• Org. goals.• Growth potential.• Training.• Turnover.• Company type• Main customers.

• Company history.• Location.• Management philosophy.• Management structure.• Office politics.• Previous problems faced.• Product / services.• Profit / sales volume.• Reputation.• Research.• Relocation potential.• Size.• Stability.

Preparation

Keep them

In your heart

Follow UpBig Day

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Ready to go to the BIG DAY !

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The Big Day

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Big Day Objectives

1. Going to the interview.2. Interview Principles , skills & tips3. Playing the game4. First Impression5. Verbal communication6. The interview questions7. Gesture and body language 8. Worst Case Scenarios

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Going to the interview

Your route: PLACE• Know how to get there.• How long it will take. • Always allow for extra time.

Arrival: TIME• Five minutes early is about right.• Always be polite and friendly to everybody

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Interview principles;

1. Opportunity for two people to meet.2. Its two way street (Not begging, you’re equal).3. The employer is on your side (He wants to hire you).4. Objection is not a rejection.5. Let the employer talk and you listen.6. Increase your chance for second interview (dress , time..etc).7. Hiring decision is based on emotions.8. Focus on your accomplishments examples.9. Be yourself and be the best in it.10. Use examples to back up statements (STAR).11. Be prepared to elaborate the CV details.12. Project confidence all over.13. Send thank you note.14. Relax and enjoy.

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Key interviewing skills

• Active listening.• Preparation.• Building Rapport/Relationship.

– (Trust, respect & use his name or the company’s)

• Be yourself yet the best.• Control the content not the interview.• Get info about the job.• Learn to talk about yourself.• Let others speak for you

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Interview tips;• Get plenty of rest

• Watch cultural difference

• Dress appropriately

• Bring pen and pad

• Remember the interviewer name

• Shake hands firmly

• Wait before you sit

•Look for interviewer interests

•No smoking or gum chewing

•No profanity

•Keep it interesting

•Go in with agenda

•Don’t ask silly Q

•Don’t assume

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Playing the interview game• The pregnant pause

– Don’t answer rapidly every question.– Go pregnant pause after a relatively tough question.– Other wise you are who “shoots from the hip”

• Eye contact– Constant eye contact is unnatural– Normal conversation, speaker looks away 30-70% of the time– Staring makes me uncomfortable

• Truthfulness– There is no pillow as soft as a clear conscience. (John Wooden)– If u tell z truth you don’t need such a good memory (Mark Twain)– ذكورا فكن كاذبا تكون ان اردت اذا

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Overcoming objections• Objection is not a rejection

– Its request for more info.– Employer needs reassurance about experience and learning.– Its opportunity.

• Predict the objection you’ll faceIts raises doubts about your ability“You don’t have enough experience”

• Don’t argue with employersHe: you don’t have enough experience in this fieldYou: I realize there may b others w more experience, but I really feel the quality of my experience is the key. Because of the variety of things I’ve done, and my level of responsibility earned. I see my five years r equivalent to most people w the 10. There is no question in my mind that I can do an outstanding job for you.

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Master story telling art

• Describe yourself– Let me tell you I’m hard working,energetic,a true leader and a person who can

juggle multiple tasksProblem: Selling too many things so you don’t do good job w any of them (NO EXAMPLES !)

• Employer should remember you for weeks.

• Stories have impact.

• A non-work experience with a work experience.

• Show how you overcame the problem.

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Cont’d

• STAR

• Key points for telling stories1- Provide all key information's2- Describe the situation as you came into3- Describe your analysis & recommendations4- Describe what you implemented & results obtained5- Provide interesting details (KISS)6- Make the story interesting

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Describing Accomplishments

• Telling vivid stories requires practice1- Write 12 accomplishments and write brief descriptions for each2- Practice giving 3 min. version, 2 min. version & 1 min. version of each

• Quantify results.

• Results sells people.

• Which / Which resulted in.

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First Impression

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First Impression Elements

55%38%

7%

Appearance

Speech

Words

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Verbal / Non Verbal Communication

• Greet the interviewer with a strong handshake.

• Eye contact is an important component of the interview.

• Always feel relaxed not confused or somewhat stressed.

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Talking Vs. Listening time

20%

80%

Talking

Listening

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During The Interview

• Sell yourself and be confident about your qualifications.

• Be honest about your decision criteria of the job.

• Emphasize the positive sides of your personality.

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Advice1. Honest

2. Stay positive in all your answers

3. Promote your skills

4. Have your body language

5. Be straight forward

6. Enthusiasm

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Keep them

In your heart

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Project Enthusiasm• Demonstrate it throughout the interview

• Perform an enthusiasm check(Straight up in the chair, introduce more hand gestures, tones, add feelings to your talk)

• Your potential is your future worth to the organization

• Show it thru accomplishments

• Selling potential can overcome ur lack of experience

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Use Power words;

• Built• Created• Decreased• Designed• Enhanced• Established• Generated• Implemented• Won

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• Improved• Increased• Initiated• Introduced• Organized• Saved• Sold• Solved• Transformed

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1. Accepting2. Appreciative3. Assertive4. Cheerful5. Compassionate6. Considerate7. Cooperative8. Decision making9. Decisive10. Diplomatic11. Discreet12. Drive13. Easy going14. Effective under stress15. Efficient / Productive16. Emotionally stable17. Energetic / Stamina18. Enthusiastic19. Flexible20. Forgiving21. Friendly / Nice22. Generous

1. Goal oriented2. Growth oriented3. Honesty / Integrity4. Insightful5. Loyal6. Mature7. Motivated8. Open-minded9. Optimistic10. Patient11. Persistent12. Reliable13. Resourceful14. Responsible15. Risk-taking16. Self-confidant17. Sense of humor18. Sincere19. Sound judgment20. Tactful21. Thorough

Use personality skills in interview

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The most admirable skills, Universally accepted

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Talking tips (Do)

Wait for him to finish speaking.Take time, and collect your thoughts.Answer the question.Speak simple and professional.Humor is important but be serious.

You will appear Calm, Confident & Polite.

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Talking tips (Don’ts)

X Answer before being asked.X Quickly fill the silence.X Ask irrelevant questions to the job. X Use the umms, ahhs and slang.X Use your own jargons profanity.X Interrupt

Being smart is never expressed by words.

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ExampleQ:A1: Be

honest

A2: Simple

A3: Clarify

A5: Enthusiast

A6: Impress

A4:Clarify

سورة الشعراء

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The Interview Questions

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• Tell me about your self?• Why did you leave your job?• What is your biggest weakness?• What is you biggest strength• Why can you do the job?• What’s your great weakness?• Why you change job’s so frequently?• What is your biggest mistake in career?• How would your supervisor / friends describe you?• Tell me a story?• Tell me a joke?• What can you offer that others don’t?• What is your major accomplishments?

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Tell me about yourself ?• The simplest… Yet can be the hardest.

• Be yourself.

• Prepare – Experience– Skills– Education– Ambition

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Tell me about yourself? Experience

Experience • Choose relevant experience. • How you are profiled. • Highlighting relevant work achievements.• Fresh graduate, speak about summer training

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Tell me about yourself? SkillsSkills

• List the relevant skills.

• Employers look for skills like – attention to detail.– strong communication. – dealing with deadlines.

Programming skills doesn’t mean much for administrative position!

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Tell me about yourself? EducationEducation:

• Vital for the less-experienced.

• Is it relevant?

• Did you taking relevant courses

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Tell me about yourself? AmbitionAmbitions:

• What are you looking for

• What are you seeking to fulfill.

Other Qualities

• Travel experience, associations and activities.

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Tell me about yourself?• Put it in Writing

• See the below example:– A sales representative job in a software company requiring 2 years

experience would need a “personal commercial” that goes something like:

– “I have been following a sales career for the last 2 years in the software industry. I have been handling various account sectors, especially the tourism and hospitality sector. At my last job, I was noted for surpassing my target, and helped raise sales by 30% in one year.”“My strengths are in communication. I pride myself on being able to establish a relationship with my clients and being able to maintain them. I am always meet deadlines, and work well under pressure.”“My degree in business has helped me get a grip of this career, as well as my coursework in psychology.”“I have participated in several sales-oriented workshops.”

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ExampleBe

yourself

Ambition/Goal

Skills/Education

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Ten things Employers looks for

1. What results you’ll achieve?

2. How soon you’ll b productive?

3. How much supervision will u need?

4. Do u generate more value than cost?

5. Can you become high performer?

1. Will u fit into the culture?

2. Will u b fun to work with?

3. Are u responsible?

4. Can u manage ur own development?

5. Will u stay?

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How to excite the employer?

• MSSR needs !

• Show that you can;1- Make money for the organization

(Sales, TQM, CS)

2- Save money for the organization(Productivity,Cut costs, Efficiency)

3- Solve problems the employer is facing4- Reduce stress level

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Why did you leave your job ?

• Stay Positive

• Show desire for growth opportunities.

• Employers are looking for employees with good attitudes even when working in bad situations.

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Why did you leave your job ? Fired?

• Be honest.

• Quickly explain it…

• No details especially the political ones.

• Never ever lie about it or around it

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Why did you leave? Laid off?• It is no longer the same as before.• Nothing to apologize for or act defeated. • Express yourself simply as follows :

– “Because of the economy, the company decided to eliminate 2 departments including mine.”

– Privatization necessitates rightsizing.

– Reasons should be described in such way that interviewer believes he would have left under those circumstances also.

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Why did you leave your job ? Quit ?

• Be honest and stay positive.

• Simply the job was not challenging enough.

• You are seeking higher levels of responsibility and ready to make the next step on your career ladder.

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Why are you leaving your current position?

• Stay positive, even if your previous company has left a negative impression. – Employers are looking for employees with good attitudes even

when working in bad situations.

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What is your biggest weakness ?

• Simply, tell him

• Why he shouldn’t hire you.

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What is your biggest weakness ?

• Why is he asking ?

• Mention your weakness.

• Discuss what you have done to overcome it.

• Criteria of the chosen weakness:– Real.– Understandable.– Relatively harmless.– Work-related.

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Examples

"I used to have some problems with organization. So now I carry a schedule book throughout the day and I also use this Palm Pilot to keep me on track. It's worked out great!“

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Examples

"Once in a while, I focus too much on the details of a project. So now, when I'm working on a project, I always make sure at the end of the day to sit back and take a few minutes to think about the general scope of my work. It forces me to keep priorities straight and helps me keep the right mindset."

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Examples• I tend to be a perfectionist.

• I sometimes work too hard, leading to unnecessary stress.

• Work life balance.

• Used to do things all by myself, now I learned delegation.

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What is your greatest strength

– This is a great question to SCAN your skills. – Talk about your skills confidentially.– Such as being able to plan and organize

information.

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Body Language

• Personal image is more than just clothes. • Smile, make eye contact with all interviewers. • Sit back in the chair to be comfortable and

confident but don't lounge. • Keep still (fiddling, scratching, and arms in a

knot indicate nervousness and defensiveness).• If you are very nervous, refuse tea or coffee (a

rattling cup is a giveaway). • Breathing out helps you to remain calm (but

breathing in makes your voice go higher!)

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Gestures

• Spatial gestures indicate openness.

• Leaning forward adds emphasis to a point.

• Leaning backward, to put distance between yourself and the interviewer.

• Touching your face means that you are stucked, lying or don’t know.

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Nervous Candidate

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Interviewer Body Talks

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Body Language - Watch it

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Worst case Scenarios

• Late for the interview ?

• Don’t know how to answer a question ?

• Forgot to bring copies of my resumes ?

• Called the interviewer by the wrong name ?

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I am going to be late

• Take a deep breath, collect your thoughts and rehearse for the coming phone call.

• He will accept incidents of the ‘couldn’t be avoided’ category.– What does he want to know ?

• Why are you late ?• What is the realistic estimation of your time of

arrival ?• Courteous apology.

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Example

• “Salam Alaikom. This is Mohamad Salah. I have an 11 a.m. interview today for the editor position. Unfortunately, my car has broken down. I should be able to get there in 25 minutes if that's OK. I apologize for the inconvenience and I wanted to inform you as soon as possible."

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I Don't Know how to answer !!

• That’s really a good question.

• Don’t use the ummms & ahhhs.

• Don’t ask for time to think.

• Ask for clarification for the question or a difficult part of it.

• If you don’t need it, don’t ask for it.(Molehill out of a mountain)

• Simply say, ” Don’t know the answer”

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Forgot to Bring My Resume! • Acknowledge it upfront.• Give a practical excuse. (Lazy?)• "I just wanted to let you know that I

planned ahead to bring copies of my resume, but my printer didn't cooperate. It broke down on me. I can e-mail you a copy after the interview if that's OK."

• Make sure you have all emails that likes to have it.

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I Called him by the Wrong Name!

• Reasons.

• “Mohamad, I'm sorry. I've met so many great people today, and I'm trying to put names with all the faces. Mohamad, I apologize."

• Mention his name in the apology.

• What if the opposite happens ?

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Ways to rescue dying interview

1. Smile

2. Ask Questions

3. Get Feed back

4. Compliments

5. You did everything …

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You did everything …

You’ve done every effort to succeed but you still have the feeling it’s not working!!

• Follow the advice:– Just do your best and move-on.– Don’t worry about things you cannot control.

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Do you have any questions for me?

• Yes, you do.

• You should have one or two.

• It shows that you:– Have been listening.

– Made your research about the company.

• Never ask about salary, vacation days or other benefits.

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Do you have question for me?• Switch the focus from yourself to the interviewer.• Let him do some of the talk.• He might reveal one of the clues you need.• Prepare your questions in advance.

• What's your favorite thing about working at this company?

• How would you describe the working environment here?

• What's a typical day like in the department?

• Why this job is available?

• What happened with your share price?

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Examples• Does this job usually lead to other positions at the company? What kind of

positions?

• What do you like best about this company? Why?

• I'm very interested in this job. It's exactly the kind of job that I'm looking for. What is the next step in the interview process?

• If I got the chance what will be the career pathway • What was last year % turn over ?

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End The Big day Journey

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Remember: they are looking for the right person for the job not the best person overall.

Follow Up• If you get the job, have a great sigh of relief.• If you don't get the job, then you have one final

stage to go through.• If you get to interview stage it means that you

can do the job.

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Don't forget to be yourself. Don't forget to be yourself.

Looking natural and feeling confident is Looking natural and feeling confident is your best asset.your best asset.

Finally;

The End