internship ii manual

Internship II Manual

Curriculum in Sport and Recreation Management

And Tourism and Hospitality Management

School of Sport, Tourism and Hospitality Management Center for Student Professional Development Speakman Hall – Suite 111 Speakman Hall – Suite 108 1810 North 13th Street 1810 North 13th Street Philadelphia, PA 19122 Philadelphia, PA 19122 Phone: 215-204-8701 Phone: 215-204-8145 Fax: 215-204-8705 Fax: 215-204-8705 E-mail: [email protected] E-mail: [email protected] Web: http://sthm.temple.edu Web: http://sthm.temple.edu/cspd

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Revised: 8/19/16 v. 4.0 (New Curriculum)

Table of Contents

Section 1 – The Internship Process 3-4 1.1 – Internship Introduction 3 1.2 – Internship Eligibility 3 1.3 – Internship Expectations 3 1.4 – Internship Process and Deadlines 4 1.5 – Registration Procedures 4

Section 2 – Paperwork 5 2.1 - Internship II Approval Agreement 5 2.2 – Offer Letter and Job Description 5

Section 3 – Internship II Requirements 5-9 3.1 – Agency Information and Initial Report 5-7 3.2 – Monthly Reports 7-8 3.3 – Midterm and Final Evaluations 8 3.4 – Personal Philosophy Paper 8 3.5 – Final Report 8-9

Section 4 – Final Project Requirements 9-11

Section 5 – Grading / Report Submission 11-12 5.1 – Internship II 11 5.2 – Final Project 11-12

Section 6 – Forms 13 – 21 6.1 – Midterm Evaluation 13 – 15 6.2 – Final Evaluation 16 – 18 6.3 – Student Supervisor and Agency Evaluation 19 6.4 – Senior Graduation Survey 20-21

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Section 1 – The Internship Process 1.1 Internship Introduction Internship II is an integral and essential part of the undergraduate curriculum of the School of Sport, Tourism and Hospitality Management. Internship II is a culminating experience that serves as a “bridge” between the courses completed and professional practice of learned material. A minimum of 40 hours per week, 600 hours (fall/spring), 480 (summer) must be completed. This document is designed to be used by all School of Sport, Tourism and Hospitality Management senior students who are completing Internship II (THM4185). Students are expected to read, comprehend, and abide all information outlined in this document and share this document with the agency internship supervisor. Students will be held accountable for all expectations described in this document. 1.2 Internship Eligibility Internship II is the last major academic requirements before graduation. Any student enrolling in Internship II must be in good academic standing with an overall grade point average (GPA) of 2.00. All Incomplete (I) and Missing Grades (MG) on your transcript must be eliminated prior to the end of the semester preceding Internship II. All Temple University GenEd and STHM Major Program Requirements must be completed before enrolling in Internship II. Each student that does not meet the minimum requirement will be evaluated on a case-by-case basis. 1.3 Internship Expectations Internship Locations The School of Tourism and Hospitality Management will not approve more than one STHM student per internship location, per department. If the organization is a large organization with multiple departments, more than one student could theoretically be approved, depending on the content of the Offer Letter and Job Description. An internship must be in a commercial office location. A home office or virtual internship experience will not be approved. Any internship must cover the entire length of the academic semester. An internship shorter than the academic semester will not be approved (i.e. a 12-week internship in a 15-week semester). Internship Expectations

a) The internship will increase the student’s awareness of the professional nature of sport, recreation, tourism, or hospitality management through an understanding of roles, duties, and responsibilities set for the internship

b) The internship will provide experience with sufficient depth to reveal the strengths and weaknesses of the student as a professional.

c) The internship will take place in an office setting. Internships that are conducted online with little to no office time will not be approved. Internships at a home office will not be approved.

d) Provide the opportunity to apply classroom theories and techniques. e) Students will not be approved to complete an internship at a self-owned business or a family owned

business.

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1.4 Internship Process and Deadlines The Internship II process starts at a minimum a semester before the student will be completing the courses. Below is a step by step process of how to start the internship search with deadlines for each item. Failure to follow expectations and deadlines will lead to the student being dropped from Internship II and once the student has been academically approved they need to register for Internship II during the Temple University Course Registration Schedule. Internship Process

a) Review all requirements of Internship II to determine eligibility b) Submit Internship eligibility paperwork to the STHM Center for Student Professional

Development to be formally approved to complete Internship II. Until the student has been approved for these courses they should NOT be contacting internship locations.

c) Once the student has been approved for Internship II they should develop a list of 8-10 potential internship locations that match their desired career interests. Before contacting locations to inquire about internship opportunities this list must be sent to the STHM Center for Student Professional Development for review.

d) Once the contact list has been reviewed, the student should begin to contact each organization to inquire about internship opportunities, apply, and schedule interviews. Once an interview has been scheduled the student must notify the STHM Center for Student Professional Development with the internship location, internship opportunity, who the student is interviewing with, and the interview date/time.

e) Once the student has been offered an internship opportunity they are not permitted to accept it until it has been approved by the STHM Center for Student Professional Development. To begin the internship approval process, the organization that is offering the internship must submit an Official Offer Letter and Job Description to the STHM CSPD via fax (215-204-8705) or e-mail ([email protected]). More information about the Offer Letter and Job Description can be found on page 5.

f) If the internship is approved, no further documentation is needed by the student until the beginning of the semester.

1.5 Internship II Registration Procedures Internship II Registration: Sport and Recreation Management students will register for section 001 (011 in summer) and Tourism and Hospitality Management students will register for section 002 (012 in summer). If a student is registering for THM4185 in the summer, they will need assistance in order to do so. Summer sessions at Temple University are limited to 9 credits unless an override is placed. Any student attempting to register for the course in the summer will need to contact the CSPD in order to get this override in place to allow registration to proceed.

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Section 2 – Internship Paperwork All students are required to submit several documents to verify eligibility to complete Internship II. The Internship II Approval Agreement is due several months prior to the semester a student will complete THM4185 to ensure approval and ample time to secure an internship. Note: Paperwork submitted after the deadline may not be approved as there may not be enough time to secure an acceptable internship experience.

Internship II Approval Agreement Submission Deadlines Fall Internship Spring Internship Summer Internship

May 1 October 1 February 1 The Internship II Approval Agreement can be found on the STHM website (http://sthm.temple.edu/cspd). This approval agreement does not mean a student needs an internship secured at this point. This paperwork is to ensure a student is eligible and approved to complete THM3185. Offer Letter and Job Description Requirements All School of Tourism and Hospitality Management students seeking an internship must have the internship location approved before they can officially accept any offers for an internship. This approval process is in place to ensure that a high quality of internship locations is maintained and the student will have a positive learning experience. In order for an internship to be approved the internship location must submit an Offer Letter and Job Description to the STHM Center for Student Professional Development. Once submitted please allow 2-3 business days for review and approval. This documentation must be provided by the prospective internship organization. The Offer Letter and Job Description most provide the following information, on company letterhead:

• Contact information of the organization representative that will supervise the intern throughout the semester. This should be inclusive of name, title, phone number, and email address.

• Full job description of the intern’s responsibilities. • Confirmation from the site of the start and end dates of the internship experience. Note: These

should match the dates of the academic semester in order to ensure successful completion of all academic requirements.

• Confirmation the student will receive a minimum of 40 hours per week (600 hours total for fall/spring or 480 hours for summer).

Section 3 – Internship II Requirements This section provides information about the assignments that are expected to be submitted throughout the semester. It is important to review all of the assignments and the expectations associated with each. Make sure to consistently review Blackboard for all due dates, changes, etc. Late work will not be accepted and will result in a zero (0) for the assignment. 3.1 – Initial Report and Agency Information The Initial Report and Agency Information Report are to be completed and submitted in the first week of the internship, once the semester has officially commenced, to the students assigned University Supervisor. The Initial Report is an important document that is used by the University Supervisor to monitor performance of the intern. The Agency Information provides background information to the University

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Supervisor to become more familiar with the location. These reports are to be in a narrative format. This report is due by 9:00am on the day it is due.

Agency Information The Agency Information should include the following information: a) Internship Location b) Intern’s Site Supervisor c) Intern’s Site Supervisor Title and Contact Information d) The academic and professional background of the site supervisor the intern will be supervised by. e) Description of the agency: number of employees, type of agency f) Descriptive statements indicating types of products or services provided, demographic profiles of

customers or clients served, and facilities used. g) Statement of the agencies mission, goals, and objectives h) Any additional information that is important to know about the agency.

Initial Report The Initial Report should include the following information: a) Student’s goals for the first month of the senior internship. A minimum of 5 SMART goals should be

developed for the first month of the experience. Detailed objectives should be developed which outline how each goal will be accomplished.

b) List your overall internship work schedule. If this schedule may change due to business needs, please note this.

c) With your Site Supervisor, outline the major responsibilities and projects you will be assigned throughout the internship experience.

Writing Effective Goals for the Internship Experience All goals written for the Internship I Experience must be SMART Goals. Setting effective goals is critical to ensure the student gets the most out of the internship experience. It also is an opportunity for the intern to become involved with other projects or tasks that may not be a part of the job description. Think of goals that may allow you to engage with other departments or individuals within the internship site. What are SMART Goals? Your goals should be Specific, Measurable, Attainable, Realistic, and Timely. Your written goal should be able to address each of these individual components. Specific – What are you trying to achieve? Avoid generic, broad goals such as “become a better writer”, and aim for specific goals such as “be able to write clear and concise emails”. Measurable – Outline the criteria that will be used to measure progress toward goal completion. Attainable – Is the goal realistic within the limited timeframe of the internship experience? Realistic – Do you have the skills needed to achieve the goal and does it fit in with the day to day operation of the internship organization? Timely – What is the target date for your goals? Since it is a monthly report, it could be to complete one goal per week during the month.

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When devising your goals, think of the following questions: • What do I plan to learn or be able to do?

o What professional skills do you want to enhance or develop? Oral communication Written communication Computer and technical competencies Intrapersonal and cultural competencies Teamwork or leadership skills

o What personal behaviors, attitudes and skills are important for me to develop to be successful within sport, recreation, tourism, or hospitality?

• What are the steps I will take to accomplish my goals? o Schedule meetings with your supervisor or co-workers. o Attend meetings or training events. o Complete a specific project such as a report for the organization. o Practice skills on site such as using a software program, working with clients/customers, etc. o Observe professionals at the internship site.

Example goal and way you can structure your goals:

Goal Objective I want to become adept and successfully communicate within the office environment. Additionally, I want to learn how to offer new ideas in a group setting.

• Attend weekly staff meetings, along with other meetings and client interactions.

• Research new sales strategies to reach new clients to present at the October 1 staff meeting.

Items that are not good goals: -I want to show up to my internship on time. -I want to get an A on my internship papers. -I want to complete 180 hours. -I want to inventory the supply room. 3.2 – Monthly Reports Students will be required to submit three (3) monthly reports throughout the internship experience. These reports are to discuss progress towards the previous month’s goals, analyze internship progress to date, and create five (5) new professional internship goals for the next monthly report. This report should be a minimum of 5 pages double spaced and should be submitted via Blackboard Assignment submission by 9:00am on the day it is due. The Monthly Reports should include the following information:

1) Discussion of previous month’s goals and how they were accomplished or why they were not accomplished.

a. Monthly Report #1 discusses the goals from the Initial Report b. Monthly Report #2 discusses the goals from Monthly Report #1 c. Monthly Report #3 discusses the goals from Monthly Report #2

2) A minimum of five (5) new professional internship goals that will be accomplished over the next month of the internship experience.

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a. These goals should be relevant each month to tasks and projects the intern will be involved with along with goals the intern would like to learn more about.

b. For Monthly Report #3, the goals should be geared towards final internship goals and professional goals for post-graduation.

3) Discussion and reflection of what is being learned about the industry throughout the experience. The discussion can also include a reflection on what you learned in the classroom vs. internship experiences.

3.3 – Midterm and Final Evaluations The Internship Site Supervisor must complete a midterm and final evaluation of the intern at midterm and at the end of the internship experience. These forms can be found on page 15 of this manual. A conference call will be scheduled between the student, Site Supervisor, and University Supervisor at the midterm to discuss the evaluation, progress to date, and how to move forward in the internship for the remainder of the semester. The University Supervisor will provide a schedule of availability once the midterm evaluation has been submitted. The Final Evaluation should be submitted with the final report at the end of the semester. 3.4 – Personal Philosophy Paper The Personal Philosophy Paper is a reflection of the internship experience and your experience at Temple University / School of Tourism and Hospitality Management. It is a reflection of your own philosophical approach to sport, recreation, tourism, and hospitality management.

a) Which philosophical school of thought (Idealism, Realism, Pragmatism, Naturalism, Existentialism, Humanism) best represents your own set of beliefs at this time of your professional preparation and why?

b) How has your philosophical approach to sport, recreation, tourism, and hospitality changed since you entered the major?

c) What is the value of sport, recreation, tourism, and hospitality for individual participants? d) What role should government play in your philosophical approach to sport, recreation, tourism, and

hospitality? e) What is your view of change as it relates to programs in sport, recreation, tourism, and hospitality

and why? How will programs or experiences in the industry change in the future? Will those changes require you to change your philosophical approach to the industry? Why or why not?

f) Do you believe that all sport, recreation, tourism, and hospitality managers should have the same philosophy? Why or why not?

3.5 – Final Report The final report describes and evaluates the total internship experience. This should be submitted via Blackboard Assignment by the due date. Your University Supervisor may also request a final report submission in a binder. The final report should include the following information:

a) Title Page a. Name, agency information, site supervisor information, internship dates

b) Table of Contents a. Table of contents should clearly outline all sections of the report.

c) Student Accomplishments a. Detailed summary of duties and responsibilities achieved throughout the semester b. Describe a significant experience that changed how you view the

industry or internship experience.

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d) Self Analysis a. Reflect on your experience and areas where you experienced professional/personal growth

and where you feel you could improve upon in the following areas: i. Communication Skills

ii. Ethics/Decision Making Skills iii. Business Knowledge iv. Self-Management/Managerial Skills v. Critical Thinking Skills

e) Conclusions and Recommendations a. A discussion of future career interests and needs, settings that best match your personality,

types of leadership styles that best match you. b. A discussion of courses, books, workshops, etc. that you feel would have benefited your

professional development and internship experience. c. Recommendations of the agency and the university

f) Appendix a. Attach copies of materials and projects that you worked on throughout the semester (For

example: programs, flyers, reports, etc.) Section 4 – Final Project Requirements For the final project, students will be expected to, in collaboration with their site supervisor/agency, develop a strategic plan for a process, product, or service which will help to solve a challenge for the organization, improve efficiency, or explore new areas of business. This project will increase the analytical ability for students to manage a project and how it may impact the organization. The project should be in consultation with the Site and University Supervisors. The topic should be negotiated and developed over a series of conversations. The proposal is due early in the semester so final approval is gained by the midterm of the semester. A proposal not approved by midterm will adversely affect the final grade. It is understood the proposal will not be as detailed as the final submission, however these areas need enough detail to make a determination of approval. The project proposal should be inclusive of the Project Background and student goals for the project. It should include why this project will be beneficial to the internship agency. Overview of the assignment Students are expected to develop a strategic plan for their internship organization which will review a product, service, or process within the organization. When the student has completed the strategic plan the organization should have a better understanding of how the topic will impact their organization and how to implement it, if chosen. Students will be expected to incorporate the following areas into their Strategic Plan: Cover Page Include Name, Internship Location, Project Title, and Date Table of Contents Executive Summary

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The Executive Summary is a preface to the strategic plan report and highlights key points that will be made in the report. It is meant to be a short document that summarizes the longer plan so that a reader can quickly become acquainted with the large amount of material without reading it all. Overall, the executive summary should summarize the sections below. Items to consider when developing an executive summary:

• It should not be longer than 10% of the original report. For the purposes of this project aim for 1 – 2 pages maximum.

• It should be written in a way that if the original report is not included the reader would have an understanding of the strategic plan.

• Paragraphs should be concise and written in language that is appropriate for the target audience. • It should follow the same order as the main report (i.e. the sections below stay in the same order so

the reader can follow along easier). Project Background This section should provide background information on the selected topic and why it was selected. What factors have led to determining the nature of this project? Clearly define the purpose of this strategic plan. Define how this project would fit into the mission and vision of the internship site. Environmental Analysis An accurate evaluation of environmental factors is critical when developing a strategic plan. It should be used to review what factors will have an impact on the selected topic which will guide the plan development. For the purposes of this project there will be two analyses completed; SWOT and PEST. SWOT: Strengths, Weaknesses, Opportunities, Threats The SWOT analysis should show the strengths, weaknesses, opportunities, and threats of the selected topic. S – Strengths: What are the strengths of the project? What does the project do better than others? What unique capabilities and resources can be applied? W – Weaknesses: What are the weaknesses of the project? What can a competitor do better? O – Opportunities: What trends or conditions could positively impact the project? T – Threats: What trends or conditions could negatively impact the project? PEST: Political, Economic, Social, Technological The PEST analysis can be used to review external factors that can have an influence on the success of the topic. P – Political: Are there any laws, global issues, legislation and regulation that may have an impact on the project now or in the future? E – Economic: Are there any items such as taxes, stock markets, consumer confidence that may have an impact on the project now or in the future? S – Social: Are there any changes in lifestyle, buying trends, media, or major events that may have an impact on the project? T- Technological: Are there any technological issues that may have an impact on the project? Competitor Analysis Completing a competitor analysis is important to have an understanding of current competitors within the scope of the selected topic. It should be used to have a better understanding of the market and where the selected topic can fit in.

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• Who are the competitors? • What are their strengths and weaknesses?

Performance Goals Based on the Environmental Analyses and the Competitor analysis, what should be the goals for the project? What will define success? These goals should be quantifiable and include standards by which performance can be measured/evaluated in the future. Needs Assessment / Implementation This section should identify the items that will be needed in order to reach the goals set for the project. Think about all aspects of the project. For example, would additional staff be needed? Would a new facility be needed? Based on the needs and analyses, how should the project be implemented into the organization? Evaluation How will success of the project be measured if implemented? Develop a list of measures by which the success of the project will be measured based on the performance goals. What data should be collected to evaluate success? What is the timeline of data collection? How will evaluation data be used to make changes to the project in the future? Section 5 – Grading 5.1 – Internship II The total possible points for Internship II is 100. Please refer to the grading grid posted on Blackboard for more information about the grading system. The grade breakdown is as follows:

Agency Information and Initial Report 15 points Monthly Report #1 10 points Monthly Report #2 10 points Monthly Report #3 10 points Midterm and Final Evaluation 15 points Final Report 30 points Philosophy Paper 10 Points

5.2 – Final Project The total points possible for the Final Project is 50. Please refer to the grading grid posted on Blackboard for more information on the grading system. The grade breakdown is as follows:

Project Proposal 5 points Executive Summary 5 points Project Background 5 points Environmental Analysis 10 points Competitor Analysis 5 points Performance Goals 5 points Needs Assessment / Implementation 10 points Evaluation 5 points

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Overall Quality (Neat presentation, table of contents, cover page, color charts, etc.)

5 points

5.3 – Calculating the Final Grade

A 138 and above A- 137 – 135 B+ 134 – 130 B 129 – 126 B- 125 - 120 C+ 119 – 115 C 114 - 111 C- 110 -105 D+ 104 – 101 D 100 – 96 D- 95 – 90 F 89 and below

Section 6 – Forms Midterm Evaluation Final Evaluation Student Evaluation of Supervisor and Agency Senior Graduation Survey

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Temple University School of Sport, Tourism and Hospitality Management

Internship II – Midterm Evaluation

To the Evaluator: At the midterm of the semester, please check the ratings which best indicate the level of attainment by the student and complete the statements. Please discuss this evaluation with the student prior to submitting the evaluation to the University Supervisor. A conference call will be set up between the University Supervisor, Site Supervisor, and the student once the evaluation is submitted to discuss the student’s progress. Rate the student as you would rate a new employee in the evaluation. The midterm evaluation is used as a benchmark to monitor the student’s progress and to discuss items for the student to improve upon before the internship completion. When the evaluation is completed and reviewed with the student, please forward to the attention of the students University Supervisor via fax (215-204-8705) or via e-mail.

Student’s Name: Name of Evaluator: Evaluator Position: Address: City:

State:

Zip:

Phone:

Fax:

Email Address:

Internship Information (To be completed by Evaluator) Does this internship have a

stipend, hourly wage, or unpaid?

Date Internship Started: Hours completed to date:

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Criteria Strongly Agree Agree Neutral Disagree Strongly

Disagree Not

Applicable

1) Mutual Respect Functions well with and adjusts to people 5 4 3 2 1 N/A

Willingness to accept suggestions and criticism 5 4 3 2 1 N/A

Respects opinions of others 5 4 3 2 1 N/A

Facilitates positive interaction among diverse populations 5 4 3 2 1 N/A

Responds with respect and sensitivity to diverse populations 5 4 3 2 1 N/A

Indicates sensitivity for needs of the clients or customers 5 4 3 2 1 N/A

Establishes good rapport with agency staff 5 4 3 2 1 N/A 2) Knowledge Applies sport and recreation or tourism, and hospitality principles 5 4 3 2 1 N/A

Analyzes, evaluates, and interprets information to solve challenges 5 4 3 2 1 N/A

Evaluates the logic, validity, and relevance of information 5 4 3 2 1 N/A

Devises multiple options before deciding on a final solution 5 4 3 2 1 N/A

Uses self-reflection to enhance own performance 5 4 3 2 1 N/A

Introduces new ideas and approaches 5 4 3 2 1 N/A Exercises good judgment 5 4 3 2 1 N/A Demonstrates capability to confront new situations 5 4 3 2 1 N/A

Implements current sport and recreation or tourism and hospitality information 5 4 3 2 1 N/A

Demonstrates imagination and creativity 5 4 3 2 1 N/A 3) Professionalism Arrives promptly, punctual, and dependable 5 4 3 2 1 N/A Works dependably with focus required by responsibilities

5

4

3

2

1

N/A

Exhibits professional appearance and behaviors 5 4 3 2 1 N/A

Demonstrates ability to function within assigned groups 5 4 3 2 1 N/A

Conveys ideas clearly 5 4 3 2 1 N/A Responds with civility in calm and stressful situations 5 4 3 2 1 N/A

Demonstrates cooperative attitude 5 4 3 2 1 N/A Demonstrates knowledge of leadership skills and techniques 5 4 3 2 1 N/A

Performs assigned tasks accurately and thoroughly 5 4 3 2 1 N/A

Attempts to resolve problems independently 5 4 3 2 1 N/A

Shows eagerness, desire to get involved and assist

5 4 3 2 1 N/A

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5) Stewardship Shows initiative in participating in the organization’s green initiatives 5

4

3 2 1 N/A

Where appropriate, participates in organization’s community initiatives 5 4 3 2 1 N/A

Demonstrates social responsibility awareness 5 4 3 2 1 N/A

Evaluators Signature: ________________________________________ Date: ___________ Student Comments: Student’s Signature: __________________________________________ Date: ___________ University Supervisor: ________________________________________ Date: ___________

Criteria

Strongly Agree

Agree Neutral Disagree

Strongly Disagree

Not

applicable

4) Ethics Follows tasks through to completion 5 4 3 2 1 N/A Follows directions and instructions 5 4 3 2 1 N/A Makes informed and principled decisions 5 4 3 2 1 N/A Demonstrates and ability to foresee consequences of choices made 5 4 3 2 1 N/A

Acts with integrity in the workplace 5 4 3 2 1 N/A Behaves in keeping with worksite and/or professional codes of ethics 5 4 3 2 1 N/A

Demonstrates awareness of responsibility of the position 5 4 3 2 1 N/A

6) Preparation The intern I supervised this semester is prepared to enter the professional workforce. 5

4

3 2 1 -

Statements – Please review and complete the following: The student is most effective in: The student requires assistance in:

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Internship II – Final Evaluation

To the Evaluator: Prior to the completion of the internship experience, please circle the rating which best describes the level of attainment of the student and complete the statements. Please review the completed evaluation with the student prior to submitting to the University Supervisor. Rate the student as you would rate a new employee in the evaluation. The internship experience is an important step towards a professional career so your feedback is critical to the student in their professional development. When the evaluation is completed and reviewed with the student, please forward to the attention of the students University Supervisor via fax (215-204-8705) or via e-mail.

Student’s Name: Name of Evaluator: Evaluator Position: Address: City:

State:

Zip:

Phone:

Fax:

Email Address:

Internship Information (To be completed by Evaluator) Does this internship have a

stipend, hourly wage, or unpaid?

Date internship started: Date internship ended:

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Disagree Not

Applicable

1) Mutual Respect Functions well with and adjusts to people 5 4 3 2 1 N/A Willingness to accept suggestions and criticism 5 4 3 2 1 N/A

Respects opinions of others 5 4 3 2 1 N/A

Facilitates positive interaction among diverse populations 5 4 3 2 1 N/A

Responds with respect and sensitivity to diverse populations 5 4 3 2 1 N/A

Indicates sensitivity for needs of the clients or customers 5 4 3 2 1 N/A

Establishes good rapport with agency staff 5 4 3 2 1 N/A 2) Knowledge Applies sport and recreation, or tourism and hospitality principles 5 4 3 2 1 N/A

Analyzes, evaluates, and interprets information to solve challenges 5 4 3 2 1 N/A

Evaluates the logic, validity, and relevance of information 5 4 3 2 1 N/A

Devises multiple options before deciding on a final solution 5 4 3 2 1 N/A

Uses self-reflection to enhance own performance 5 4 3 2 1 N/A

Introduces new ideas and approaches 5 4 3 2 1 N/A Exercises good judgment 5 4 3 2 1 N/A Demonstrates capability to confront new situations 5 4 3 2 1 N/A

Implements current sport and recreation or tourism and hospitality information 5 4 3 2 1 N/A

Demonstrates imagination and creativity 5 4 3 2 1 N/A 3) Professionalism Arrives promptly, is punctual and dependable 5 4 3 2 1 N/A

Works dependably with focus required by responsibilities

5

4

3

2

1

N/A

Exhibits professional appearance and behaviors 5 4 3 2 1 N/A

Demonstrates ability to function within assigned groups 5 4 3 2 1 N/A

Conveys ideas clearly 5 4 3 2 1 N/A Responds with civility in calm and stressful situations 5 4 3 2 1 N/A

Demonstrates cooperative attitude 5 4 3 2 1 N/A Demonstrates knowledge of leadership skills and techniques 5 4 3 2 1 N/A

Performs assigned tasks accurately and thoroughly 5 4 3 2 1 N/A

Attempts to resolve problems independently 5 4 3 2 1 N/A Shows eagerness, desire to get involved and assist 5 4 3 2 1 N/A

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Criteria

Strongly Agree

Agree Neutral Disagree

Strongly Disagree

Not applicable

4) Ethics Follows tasks through to completion 5 4 3 2 1 N/A Follows directions and instructions 5 4 3 2 1 N/A Makes informed and principled decisions 5 4 3 2 1 N/A Demonstrates and ability to foresee consequences of choices made 5 4 3 2 1 N/A

Acts with integrity in the workplace 5 4 3 2 1 N/A Behaves in keeping with worksite and/or professional codes of ethics 5 4 3 2 1 N/A

Demonstrates awareness of responsibility of the position 5 4 3 2 1 N/A

5) Stewardship Shows initiative in participating in the organization’s green initiatives 5

4

3 2 1 N/A

Where appropriate, participates in organization’s community initiatives 5 4 3 2 1 N/A

Demonstrates social responsibility awareness 5 4 3 2 1 N/A

Statements – Please review and complete the following: The student is most effective in: The student requires assistance in:

Evaluators Signature: _____________________________________ Date: ___________ Student Comments: Student’s Signature: ______________________________________ Date: ___________ University Supervisor: ___________________________________ Date: ___________

6) Preparation The intern I supervised this semester is prepared to enter the professional workforce. 5

4

3 2 1 -

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Internship II – Student Supervisor and Agency Evaluation

Instructions: Evaluate the quality of the supervision you received from the site during the internship period and the strengths and weaknesses of the agency. Agency Evaluation


Disagree N/A

The facility was adequate. 5 4 3 2 1 N/A The agency was clearly setup to host interns. 5 4 3 2 1 N/A

The atmosphere at the agency was professional. 5 4 3 2 1 N/A

The agency treated you like a member of the team. 5 4 3 2 1 N/A

The agency integrated you well into its services and functions. 5 4 3 2 1 N/A

You got a lot out of the internship experience from the site. 5 4 3 2 1 N/A

Supervisor Evaluation


Disagree N/A

Supervisor was accessible to you and concerned about your progress as a student. 5 4 3 2 1 N/A

Supervisor encouraged you to ask questions and/or give opinions on tasks/projects. 5 4 3 2 1 N/A

Supervisor assisted with work-related problems and helped you work toward

solutions. 5 4 3 2 1 N/A

Supervisor provided you with feedback on completed tasks/projects. 5 4 3 2 1 N/A

Supervisor assisted you in meeting your goals and objectives throughout the semester. 5 4 3 2 1 N/A

Overall Comments/Feedback:

Student’s Name: Agency: Site Supervisor:

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STHM Senior Graduation Survey All responses will be kept confidential.

Name: Post-Graduation Email Address: Would you like to be added to the STHM Alumni Listserv to be informed of STHM Alumni Events? Yes No Would you like to be added to the STHM JobWire Listserv to receive the latest job opportunities? Yes No Which of the following BEST describes your PRIMARY status after graduation? Please select ONE of the following: Employment:

Have a full-time job (on average more than 30 hours per week) Have a part-time job (on average less than 30 hours per week) Looking for or currently interviewing for a job

Volunteer, Service Program, Internship

Participating in a volunteer, service program, or internship Continuing Education

Enrolled in graduate school, professional school or a program of continuing education Planning to enroll in graduate school or professional school, but not enrolled Enrolled or planning to enroll in additional undergraduate coursework

Employment and Continuing Education

Employed and enrolled in graduate school, professional school, or a program of continuing education Employed and enrolled in additional undergraduate coursework

Other

Not seeking employment or continuing education at this time If you selected an option under Employment or Employment and Continuing Education, please complete this section. Select the category which best describes your PRIMARY job:

Employed full-time or part-time by a company or organization Entrepreneur/self-employed/freelance work Temporary/contract work assignment Employed in a postgraduate internship or fellowship Other job category

Name of company or organization: Location: Role or Job Title: Department: Select the range of your total income annually. Please use an estimate of your total salary by year if you are paid hourly, through contractual or free lance agreements, or by stipend(s).

< $24,999 $25,000-29,999 $30,000-34,999 $35,000-39,999 $40,000-44,999 $45,000-49,999 $50,000-54,999 $55,000-59,999 $60,000-64,999 $65,000 or greater I prefer not to respond

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If you selected an option under Volunteer, Service Program, or Internship, please complete this section. Name of company or organization: Location: Role or job title: If you selected an option under Military Service, please complete this section. Country: Service Branch: Rank: If you selected Continuing Education or Employment and Continuing Education, please complete this section. Name of institution: Location: Program(s) of study: Please indicate your status in school.

Full-time (9 or or more credits as a graduate student, 12 or more credits as an undergraduate student) Part-time (less than 9 credits as a graduate student, less than 12 credits as an undergraduate student)

Degree(s) or non-degree you are pursuing.

Post Baccalaureate program or other non-degree program (includes certificate programs) Bachelor’s degree MA, MS MBA, MAcc MFA, MArch MSN, MSW, MPH or other professional master’s degree JD, LLB, LLM MD, DO, DMD, PharmD, VMD, OD, DPM (Medical) EdS PhD EdD Other (please specify) ______________________________

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