international students in goa and their satisfaction level

A Project Report

Submitted in Partial Fulfillment of the Requirement for the Award of Degree of

Bachelors in Business Administration

To

S. V.’s Sridora Caculo College of Commerce & Management Studies –Mapusa, Goa

March 2011

International Undergraduate Students In Goa

To Understand The Satisfaction Level of International Undergraduate Students With Regards To Key Drivers of Education

Submitted by: Hamidullah

D E C L A R A T I O N

I, Hamidullah, hereby declare that Research Based Project Report entitled:

International Undergraduate Students in GoaTo Understand The Satisfaction Level of International Undergraduate Students With Regards To Key

Drivers of Education Is submitted in partial fulfillment of the requirement for the degree course of BBA to Saraswat Vidyalaya’s Sridora Caculo College of Commerce and Management Studies, Telang Nagar, Khorlim, Mapusa, Goa, India, and is a bonafide record of work done by me under the supervision of Mr. Rajeev Narvekar.

I further state that no part of the project has been submitted for any degree or diploma or any other similar title, of this or any other university.

Place: Mapusa

Date:

Hamidullah

C E R T I F I C A T E

This is to certify that Research Based Project Report entitled:

International Undergraduate Students in GoaTo Understand The Satisfaction Level of International Undergraduate Students With Regards To Key

Drivers of Education

is an original work carried out by Hamidullah under my guidance and that no part of this work has been presented for any degree or diploma, fellowship or any other similar title.

Place: Mapusa

Date:

Rajeev Narvekar,

Faculty Member (BBA)

A C K N O W L E D G E M E N T

This project could not have been carried out without the assistance of a number of individuals from Goa University, Saraswat Vidyalaya’s Sridora Caculo College of Commerce and Management Studies and my friends’ Network. So I extend my sincere appreciation:

To Mr. Registrar, Goa University at Taleigao-Plateau (Goa), who guided Section 1 of Goa University main office for providing me information about International students and their concerned colleges. He never spared his invaluable time from helping me in completing this project.

To Mr. Rajeev Narvekar, Faculty Member, BBA Department at Saraswat Vidyalaya’s Sridora Caculo College of Commerce and Management Studies -Mapusa (Goa), who advised me in designing and analyzing the research. Who never failed to find more efficient and effective ways to help me design and analyze the research.

To Mr. Abhishek Karmali, Course Co-ordinator, BBA Department at Saraswat Vidyalaya’s Sridora Caculo College of Commerce and Management Studies -Mapusa (Goa), whose perspective and creative helped me to improve the effectiveness of the study.

To Mr. Noel Rodrigues, Business Manager, Aegon Religare Life Insurance Company Ltd., who skillfully collaborated in editing the final report and removing grammatical and vocabulary errors.

To Section 1 Staff, Goa University at Taleigao-Plateau (Goa), who provided me useful and rich information about International students and their concerned colleges.

To all those friends who spent their valuable time and energy in helping me in collection of data and sharing their perspectives.

I am also indebted to dozens of students who read the questionnaire properly and put efforts in providing the right responses which helped me in making the research more accurate.

I also hope you discover how important and useful this study can be.

Hamidullah

E X E C U T I V E S U M M A R Y

Introduction:

In the years from 5th-13th century AD, eastern India's ancient university of Nalanda was home to foreign students from as far away as China. Thousands of years later, history spills over to the modern-day Indian nation that continues the tradition of being a centre of educational excellence and a lodestone for students from all over the world.

Sixty three years after it attained independence, India boasts of 310 universities and 16,000 colleges offering the widest spectrum of courses. Its centers of higher learning like the Indian Institutes of Management (IIMs) and the Indian Institutes of Technology (IITs) are global brand names.

Adding to the quality of education is the fact that English is the generally accepted mode of teaching and living standards are economical - attracting thousands of students from at least 100 countries. A large number of students come to India from countries like Afghanistan, Bangladesh, Bhutan, Ethiopia, Fiji, Iran, Iraq, Japan, Jordan, Kenya, Ghana, Lebanon, Madagascar, Malaysia, Mauritius, Myanmar, Nepal, Somalia, Sri Lanka, Suriname, Syria, Yemen, Saudi Arabia, Oman and even the US. India is today recognized as a world centre for education. Indian entrepreneurs are making waves throughout the world. Their ideas, technical knowledge and entrepreneurship have yielded unprecedented growth in income, employment and wealth. The credit goes to the sound and practical educational foundation they have received in India," they said.

A case in point is southern Karnataka's Mysore University where at least 1,200 International students studying, up from only 150 four years ago.

The most wanted cities by international students are New Delhi, Pune, Bangalore, Mysore, Mumbai and some other states.

Goa is a state of India which has a beautiful nature and attracts quite a number of tourists annually. Goa is a state in which English is most widely spoken as compared to other states of India, and has the second highest literate rate in India. While having such assets, Goa attracts a very small percentage of international students in comparison to other states. However, lately there has been an increase in number of foreign students who come to Goa

to pursue various Degrees in different colleges. Currently there are around 350 international students in Goa .The increase in number of International students in Goa can be attributed to a series of factors. These factors are being shown in the following graph and explained in details:

Increase in scholarships offered to International Students:

The Government of India offers a number of scholarships every year to international students who wish to pursue their studies in India. Offer of scholarships are sent to the respective Governments through Indian diplomatic missions abroad. Nominations are received from the respective Governments in the Indian diplomatic missions concerned. In the recent years the numbers of scholarships offered to international students has increased quite a lot. Today India offers more than 50 scholarships schemes to various countries.

Cultural Exchange Programs administered by ICCR (Indian Council for Cultural Relationships) accepts international student according to the terms and conditions of the

Increase in No. of International

Students in Goa

Increase In Scholarships

offered to International

Students

Education

Low Cost of Living

English

Climate

Extra Curricular Activities

agreement signed by the Government of India and the government of the respective country for studying, training and research purposes under various scholarships schemes.

These international students who are attracted through various scholarship schemes and cultural exchange programs are further send to various states in India. Goa receives almost half of it’s International students through these scholarship schemes. The remaining half of it includes self financed students.

Education:

If one thinks that Goa is only about sand, sea and a spill of tourists, he must think twice. Goan residents take their education quite seriously. There are quite a number of excellent educational institutions in Goa which the state can boast of. The Goa University is the premier centre of learning. There are several professional colleges, including engineering, polytechnics and ITIs. Management studies, law colleges and a catering institute too form a vital part in the list of educational institutions in Goa. These Institutes play an important role in attraction of international students in Goa. However, they are far behind other institutes in other states in terms of infrastructure and facilities they offer for students.

Some of the famous Colleges which attract International students are:

1. Saraswat Vidyalaya’s Sridora Caculo College of Commerce and Management Studies - Mapusa

2. Dnyanprassarak Mandal’s College of Arts, Science, Commerce, Management Studies and Information Technology – Mapusa

3. St. Xavier's College of Arts, Science, Commerce – Mapusa4. S.S Dempo College of Commerce and Economics – Panaji5. Don Bosco College – Panaji6. Dhempe College of Arts and Science – Panaji7. V.M. Salgaocar College of Law – Panaji8. Rosary College of Commerce and Arts – Navelim9. M.E.S. College of Arts and Commerce – Zuari Nagar10. Fr. Agnel College - Pilar

Low Cost of Living and education:

Compared to other states in India, Goa has a very low cost of living and education. A student only requires between Rs. 10,000 to Rs. 15000 (US$ 200 to US$ 300) a month to lead a healthy student lifestyle. The course fees depends on the type of the degree they want to pursue but it does not exceed more than Rs. 3,60,000 for the course. If one has to compare these figures with those of other states, a student in Goa spends 30% lesser than a

student in Pune, Banglore, Mysore and Hyderabad and 40% lesser than a student in New Delhi and Mumbai for transportation, accommodation and food.

English:

The state of Goa has a very high literacy rate of 80.2% in India. It ranks second among the 29 states in India after the state of Kerala. 89% of males and 76% of females are literate. Low corruption levels and quality of English being high in Colleges is a very important factor in bringing international students for education in Goa. Non English speaking international students often choose an education destination based on courses available for English as well as colleges offering their desired courses in English as well. Hence Goa being an education destination which provides both to International students of Non English speaking nations makes it an ideal choice for education.

Climate:

Usually the climatic conditions of Goa are temperate, except during the monsoon, which lasts from June to September. Thanks to the coastal Konkan region and the backdrop of Western Ghats, weather of Goa is pleasant and sunny. There are no extremes in temperature and no clear demarcations from one season to the other except for the monsoon.

The average temperature varies between 25°C - 30°C. The average rainfall is approximately 325cms, the average daily hours of sunshine is nine to ten hours in summer and three to five hours during the monsoon. Once the monsoon has run its course the skies clear and the weather becomes pleasant. For four to five months from October through February the climate is near perfect-cloudless blue skies, warm but not oppressively hot days, and calm seas. Thus, making it a perfect place for international students to come down here for their Bachelors and Masters degree.

Extra Curricular Activities:

Most of the students come from very conservative and closed cultures such as the Middle East, Afghanistan, Africa etc. These students sometimes opt for educational destinations based on the recommendations from friends about certain cultures that are not so conservative and allow a student to be free and experience new activities. These activities are more in nature of nightlife and parties and freedom to indulge in activities that most tourists enjoy. Students often experience new adventures unlike the other states in India for which Goa is very famous for.

Goa being a beautiful place leaves students with a variety of other options for extracurricular activities as well. Activities like hiking, picnic, beaches, cuisine and sports oriented activities like beach football, volleyball, swimming etc.

On an overall scale India being a culturally rich society increases the excitement in terms of tour to different states and zones of India each of them having their own specialties, knowing the culture, mixing up with people all are part of the fun an international student can experience in India.

Need for study

There is no proper data available with any of related international student bodies or departments in Goa with regards to international undergraduate satisfaction level.

As per the limited data available from Goa University, Registry Department, approximately 20% of international students leave colleges after spending two to three months and there is no answer as to why they leave. Saying that these 20% of International students leave because of language barriers might be an answer but that could only be an assumption.

To keep a continuous flow of these international students coming to Goa to pursue studies has an economical as well as social benefits to Goa. Secondly it promotes the Goan Educational Sector internationally and also adds to the learning of students in classrooms with diverse nationalities. These Students pay double the amount of fees in colleges, seek accommodation in apartments and flats, takes bikes and cars on rent for transportation.

Research Objective:

The main objective of this project is to find out the satisfaction level of international undergraduate students (Afghans, Arabs and Africans) with regards to key drivers of satisfaction and education

Other objectives are:

To find out as to why approximately 20% of international students leave Goa immediately after their arrival. Saying that 20% of international student leave because of language barrier may be an answer but that will be only an assumption. To understand the level of capability of International undergraduate students with regard to the workload and study amount provided by their concerned colleges.

To measure the level of loyalty of International undergraduate students towards education in Goa.To understand which areas of education should be improved upon?

BACKGROUND

Education in Goa:

The smallest state in India, Goa covers an area of 3,702 km2. Situated on the western coast of India, Goa shares its northern boundary with Maharashtra. Karnataka covers the eastern and southern boundary of the state. Panaji is the capital city of the state of Goa. One of the major tourist destinations in India, Goa also houses some of the best educational institutes of the nation. The scenario of education here is comparatively better than many other states of the nation. According to the 2009 census report, the state has a literacy rate of 82%- well above the national average. Goa is served by Goa University, which offers various undergraduate, postgraduate, and PhD as well as diploma courses. Most of the colleges offering various courses in Goa are affiliated to Goa University.

GOA UNIVERSITYGoa is considered to be one of the most favorable destinations in India for the candidates to pursue their higher studies. University of Goa formed under the Goa University Act of 1984 is accredited to National Assessment and Accreditation Council. Situated on the outskirts of Panaji, Goa University is one of the reputed centers for higher learning in India. The university offers both technical and general courses for the students to join. The subjects offered by Goa University at both undergraduate and post graduate levels are Social Sciences, Life Sciences and Environment, Natural Science, Commerce, Management Studies, Engineering, and Architecture, Performing and Fine Arts, Music, Language & Literature, Law, Education and Medicine and Dentistry. Most of the colleges affiliated to Goa University offer full time courses on various subjects.

In 2001 the University was accredited with Four Star rating on a 5-point scale by NAAC (National Assessment and Accreditation Council). Its PG departments, over the years have developed excellent facilities for research. Seven of the Science Departments are currently supported by DST under FIST (Funds for Infrastructure in Science and Technology) with grants ranging from rupees 25 to 50 lakhs. Four Science Departments receive research grants under SAP (Special Assistance Programme) of UGC. OSTC (Ocean Science and

Technology Cell) attached to the Department of Microbiology receives special grant from DOD (Department of Ocean Development) for its research activities. These are in addition to 50 research grants awarded to individual faculty members by UGC, CSIR, DST, ICMR, DBT, DOD, ICHR, etc.

Names of Colleges Offering Bachelor’s Degree Affiliated to Goa University1. Saraswat Vidyalaya’s Sridora Caculo College of Commerce and Management Studies

- Mapusa2. Dnyanprassarak Mandal’s College of Arts, Science, Commerce, Management Studies

and Information Technology – Mapusa3. St. Xavier's College of Arts, Science, Commerce – Mapusa4. S.S Dempo College of Commerce and Economics – Panaji5. Don Bosco College – Panaji6. Dempe College of Arts and Science – Panaji7. V.M. Salgaocar College of Law – Panaji8. Rosary College of Commerce and Arts – Navelim9. M.E.S. College of Arts and Commerce – Zuari Nagar10. Fr. Agnel College - Pilar 11. Smt. Parvatibai Chowgule College12. Carmel College of Arts & Science & Commerece13. P. E. S. College of Arts & Science14. Govt. College of Arts, Science & Commerce, Sanquelim15. Govt. College of Arts, Science & Commerce, Khandola16. Govt. College of Arts, Science & Commerce, Quepem17. Govt. College of Arts & Commerce, Pernem18. Shree Maliikarjun College of Arts & Commerce19. C. E. S. College of Arts & Commerce20. Goa College of Art21. Shree Damodar College of Commerce & Economics22. G.V.M.'s Shri Gopal Govind Poi Raiturkar College of Commerce & Economics23. Zantye Brother's Educational Foundation's Narayan Zantye College of Commerce24. Indian Naval Academy25. Goa College of Home Science 26. S.E. S. Homeopathic College & Hospital27. Goa Medical College28. G. R. Kare College of Law29. Nirmala Institute of Education30. G. V. M.'s College of Education31. Goa Dental College and Hospital32. Goa College of Architecture33. Institute of Nursing Education34. Victor Medical & Research Foundation College of Nursing35. Vrundavan Institute of Nursing Education & College of Nursing

36. Goa College of Pharmacy37. B. S. P. Gomantak Ayuveda Mahavidyalaya38. Padre Conceicao College of Engineering, Verna 39. Shree Rayeshwar Institute of Engineering & Information Technology40. Shiroda College of Engineering, Farmagudi, Ponda

The National Institute of Oceanography is one of the best institutes in India to look for higher studies in this field. Goa Institute of Management is an autonomous Management institute established in the year 1993.

Bachelor Courses offered at Colleges Affiliated to Goa university:Colleges in Goa offer courses in popular streams like Arts, Science, Management, Commerce, Hotel Management, Computer Application, Law, Tourism and Travel. There are also a number of colleges that offer professional degree and diploma courses in disciplines such as pharmacy, architecture and dentistry along with other regular programs. Goa Colleges are also well-known in India for offering professional courses in fisheries, marine engineering as well as hotel management. There are also a number of engineering colleges in Goa that offer B.E or B.Tech in Mechanical, Electronics & Telecommunication and Computer Engineering. Other courses are offered in disciplines like medicine, law, nursing, ayurveda, homeopathy and many more.

METHODOLOGYMETHODOLOGY

SAMPLING DESIGN

Target Population: The target population of the study is all International undergraduate students studying in various colleges affiliated to Goa University. The total population of the undergraduate students is close to 336 students studying in 10 different colleges affiliated to Goa University.

Sample Size: A sample of 100 students has been taken from 10 affiliated colleges of Goa University shown in the Table below. The sample is further classified into 40 for Afghans 40 for Arabs and 20 for Africans. Since the Number of Afghan and Arab students are 86% of total International students in Goa hence the sample size of 40 Arab students and 40 Afghan students respectively.

Colleges affiliated to Goa University which attract most number of International Students

1. Saraswat Vidyala’s Sridora Caculo College of Commerce and Management Studies – Mapusa

2. Dnyanprassarak Mandal’s College of Arts, Science, Commerce, Management Studies and Information Technology – Mapusa

3. St. Xavier's College of Arts, Science & Commerce – Mapusa

4. S.S Dempo College of Commerce and Economics – Panaji

5. Don Bosco College – Panaji

6. Dempe College of Arts and Science – Panaji

7. V.M. Salgaocar College of Law – Panaji8. Rosary College of Commerce and Arts – Navelim

9. Fr. Agnel College – Pilar10. M.E.S. College of Arts and Commerce – Zuari Nagar

Sampling Method: the method which is used for sampling is disproportionate stratified sampling method. This particular method is used:

To increase the sample’s statistical data. To increase efficiency of the research as the target population is divided into 3

stratums or subpopulation. To provide adequate data for analyzing various subpopulations or stratums.

The following table shows subpopulation (stratums) within the target population:

SubpopulationAfghansArabs (Middle East)Africans

RESEARCH DESIGN

The areas covered in the research are assessing the satisfaction level of International undergraduate students with different parameters of education such as syllabus, libraries, Lecturers, computer labs, infrastructure, classroom environment and classroom culture. Other areas which are sought in the study are the capability of International students vis-à-vis the study workload, their loyalty towards Goan education and on an overall base the contribution level of education to the increase in number of International students in Goa.

Administered interview method is used for this survey, and the whole data is collected at one time interval. The sample size for the survey is 100 respondents out of 336 target population, and the disproportionate stratified method of sampling is used for the research.

The questionnaire is consisted of 28 questions, out of which 27 are objective question and 1 is an open-ended question. The questionnaire is written in English, and simple language is used, because the target population’s native language is not English.

Respondents were also asked as to why you think international students leave Goa. This question was asked to find out what factors can possibly affect International students departure from Goa or shift to other cities. This question is not put in the Questionnaire.

Before designing the final questionnaire, a pilot survey was conducted by which the important aspects and dimensions of education were identified.

DATA COLLECTION

The primary data is collected alone by the researcher in March 2011. As the target population was divided into 3 strata, thus the data was collected in 3 phases.

The secondary data is also collected by the researcher in March 2011 from Goa University Section 1, Goa University website, India Education website and Department of Higher Education, Goa.

DATA ANALYSIS

The methods used for analyzing the data are: the Satisfaction Level Evaluation, Gap Analysis, Comparison Analysis, Column/Bar Charts and Tabulations.

Satisfaction Level Evaluation MethodThe satisfaction level scoring of International students with the different factors of education is calculated as per their responses. The following method is used for scoring the satisfaction level and calculating the average satisfaction level score.

The score for very dissatisfied response is -2, for dissatisfied response is -1, for average is satisfied response is 0, for satisfied response is +1 and for very satisfied response is +2, thus the highest score for satisfaction level is +2.

The number of responses for each response type is multiplied into the scoring value of the response type which gives the score for each response type. And finally the sum of response types score is calculated and divided by total number of responses for each factor which will give the satisfaction level score for the concerning factor. The number of responses for each factor is 100 as a sample of 100 students was surveyed.

Scores for the Response TypeSatisfaction Level Score

VD = -2 D = -1 AS = 0 S = +1 VS = +2

NVD ND NAS NS NVS

W=VD×NVD X=D×ND Y=AS×NAS Z=S×NS F=VS×NVS SUM=(W+X+Y+Z+F)÷C

VD: Very DissatisfiedD: DissatisfiedAS: Average Satisfied S: SatisfiedVS: Very SatisfiedNVD: Number of Very Dissatisfied responsesND: Number of Dissatisfied responsesNAS: Number of Average Satisfied responsesNS: Number of Satisfied responseNVS: Number of Very Satisfied responseSUM: Satisfaction Level ScoreC: Number of response 100

Please note that the average score +2 means very satisfactory, +1 means satisfactory, 0 means average, -1 means dissatisfactory and -2 means very dissatisfactory.

LIMITATIONS

Unavailability of sufficient secondary data for supporting the problem statement and research objectives

Less number of suggestions given by the respondents for improvement on the education system in Goa

Less reliable secondary data about the size and other parameters of the target population

The researcher not being able to survey those 20% students as to why they leave Goa because those students don’t live in Goa anymore.

FINDINGS AND ANALYSISFINDINGS AND ANALYSIS

I N T E R N A T I O N A L S T U D E N T S A T I S F A C T I O N A N A L Y S I S

I N T E R N A T I O N A L S T U D E N T S A T I S F A C T I O N R A N K I N G ( A S P E C T S O F E D U C A T I O N )

I N T E R N A T I O N A L S T U D E N T S C A P A B I L I T Y

I N T E R N A T I O N A L S T U D E N T L O Y A L T Y

W H Y 2 0 % L E A V E G O A

INTERNATIONAL STUDENT SATISFACTION WITH REGARDS TO KEY DRIVERS OF EDUCATION

Syllabus:Question: How would you rate your level of satisfaction with syllabus in regards with: Contents’ Adequacy, Contents’ Necessity, Being Updated and Method of Teaching?

a. Contents’ Adequacy: means size of syllabus. Are the components of the syllabus adequate and enough to cover all aspects of the concerned subject?

b. Contents’ necessity: are the contents of the syllabus necessary enough?c. Being updated: are the contents of the syllabus updated?d. Method of teaching: is the followed method of teaching of the syllabus

satisfactory?

Evaluation of satisfaction vis-à-vis syllabus:Contents’ Adequacy: Satisfaction level of International students with regards to contents adequacy of syllabus scores 0.82 which is above the average and satisfactory.

Contents Necessity: Satisfaction level of International students with regards to contents’ necessity scores 0.89 which is satisfactory and above the average.

Being Updated: Satisfaction level of International students with regards to being updated factor scores 0.5 which is above the average and satisfactory.

Method of Teaching: Satisfaction level of International students with regards to teaching methods used scores 1.02 which is the highest among the factors mentioned above and which is definitely satisfactory.

The overall rating of syllabus is 0.8075, which is satisfactory.

Contents' Ade-quacy

Contents' Ne-cessity

Being Updated Method of Teaching

Overall

Series1 0.820000000000001

0.890000000000001

0.5 1.02 0.8075

0.1

0.3

0.5

0.7

0.9

1.1

Syllabus Satisfaction Evaluation

Further Analysis:

Response From 3 Stratums (Sub Population) For Syllabus

Afghan Students Response

Contents’ Adequacy

Contents’ Necessity


Very Dissatisfied 0% 2.5% 5% 5%Dissatisfied 2.5% 5% 10% 0%

Average Satisfied 25% 15% 40% 17.5%Satisfied 60% 67.5% 37.5% 45%

Very Satisfied 12.5% 10% 7.5% 32.5%

As can be seen in the table most number of afghan students are satisfied with various Syllabus parameters given. 97.5% are satisfied with contents’ Adequacy, 92.5% are satisfied with Contents’ Necessity, 85% are satisfied with Being Updated and 95% are satisfied with Method of Teaching.

Contents' Ade-quacy

Contents' Ne-cessity


Overall

Series1 0.820000000000001

0.890000000000001

0.5 1.02 0.8075

0.1

0.3

0.5

0.7

0.9

1.1

Syllabus Satisfaction Evaluation

Contents Adequacy Contents Necessity Being Updated Method of Teaching

0 1 2 21 24

0

10

6

16

7

2427

1518

5 4 3

13

Afghan Responses for Syllabus

Very Dissatisfied Dissatisfied Average SatisfiedSatisfied Very Satisfied


1 1 20

2 1 2 3

10 9

15

11

20

23

20

17

7 6

1

9

Arab Responses for Syllabus


Arab Students Response




Very Dissatisfied 2.5% 2.5% 5% 0%Dissatisfied 5% 2.5% 5% 7.5%

Average Satisfied 25% 22.5% 37.5% 27.5%Satisfied 50% 57.5% 50% 42.5%

Very Satisfied 17.5% 15% 2.5% 22.5%

Large Number of Arab Students are also satisfied with parameters of Syllabus. 92.5% are satisfied with Contents’ Adequacy, 95% are satisfied with Contents’ Necessity, 90% are satisfied with Being Updated and 92% are satisfied with Method of Teaching.

African Students Response




Very Dissatisfied 0% 0% 0% 0%Dissatisfied 10% 0% 5% 0%

Average Satisfied 25% 20% 30% 10%


1 1 20

2 1 2 3

10 9

15

11

20

23

20

17

7 6

1

9

Arab Responses for Syllabus



0 0 0 0

2

01

0

54

6

2

56

4

6

8

109

12

African Responses For Syllabus


Satisfied 25% 30% 20% 30%Very Satisfied 40% 50% 45% 60%

Like Arab and Afghan students, most number of African students are also satisfied with various Syllabus Parameters. 90% are satisfied with Contents’ Adequacy, 100% are satisfied with Contents’ Necessity, 95% are satisfied with Being updated and 100% are satisfied with method of teaching. On an overall Scale all International students are satisfied with parameters of syllabus given to them.

Faculty Members’ Performance:Question: How would you rate your level of satisfaction with lecturers in your college in regards with: Their Subject Knowledge, Their Teaching Skills and Knowledge of Current Affairs?

EVALUATION OF SATISFACTION VIS-À-VIS Faculty Members

Subject Knowledge: Satisfaction level of international Students with regards to subject knowledge of lecturers in Goan Colleges scores 0.72 which is above average and lies at satisfactory level.

Teaching Skills: Satisfaction level of International students with regards to teaching skills of lecturers in Goan colleges scores 0.47 which lies above average at satisfactory level.

Knowledge of Current Affairs: Satisfaction level of International students with regards to knowledge of current affairs of lecturers in Goan colleges scores 0.68 which also lies above average at satisfactory level.

The overall rating of faculty Performance is 0.62333, which is above the average and satisfactory.

Subject Knowledge Teaching Skills Knowledge of Current Affairs

Overall

Series1 0.720000000000001 0.47 0.68 0.623333333333334

0.05

0.15

0.25

0.35

0.45

0.55

0.65

0.75

Faculty Satisfaction Evaluation

Further Analysis:

Response From 3 Stratums (Sub Population) For faculty members’ Performance


Subject Knowledge

Their Teaching Skills

Knowledge of Current Affairs

Very Dissatisfied 0% 5% 0%Dissatisfied 10% 15% 7.5%

Average Satisfied 25% 42.5% 55%Satisfied 60% 27.5% 30%

Very Satisfied 5% 10% 7.5%

Afghan Students are very much satisfied with faculty members in their respective colleges. 90% are satisfied with their lecturers’ Subject Knowledge, 80% are satisfied with their Teaching Skills and 92.5% are satisfied with their knowledge of current affairs.

Subject Knowledge Teaching Skills Knowledge of Current Affairs

Overall

Series1 0.720000000000001 0.47 0.68 0.623333333333334

0.05

0.15

0.25

0.35

0.45

0.55

0.65

0.75

Faculty Satisfaction Evaluation

Subject Knowledge Their Teaching Skills Knowledge of Current Affairs

02

0

46

3

10

17

2224

11 12

24 3

Afghan Responses for Faculty Members' Performance



12

0

65

2

1314

1718

16 16

23

5

Arab Responses for Faculty Members' Performance



Subject Knowledge



Very Dissatisfied 2.5% 5% 0%Dissatisfied 12.5% 12.5% 5%

Average Satisfied 32.5% 35% 42.5%Satisfied 45% 40% 40%

Very Satisfied 7.5% 7.5% 12.5%

The study shows that 85% of Arab Students are satisfied with their faculty members’ Subject Knowledge, 82.5% are satisfied with their teaching skills and 95% are satisfied with their knowledge of current affairs.


Subject Knowledge



Very Dissatisfied 0% 0% 0%Dissatisfied 0% 0% 0%

Average Satisfied 5% 10% 15%


12

0

65

2

1314

1718

16 16

23

5

Arab Responses for Faculty Members' Performance



0 0 00 0 01

23

4

11

5

15

7

12

African Responses For Faculy Members's Performance


Satisfied 20% 55% 25%Very Satisfied 75% 35% 60%

In comparison to Afghan and Arab students, All African students are fully satisfied with regards to faculty Performance.

On an overall scale International students are very much satisfied as far as their faculty members’ performance are concerned.

Library Question: How would you rate your level of satisfaction with Library in your College in regards to: Availability of Books, Its Ambience and Rules and Regulations?

EVALUATION OF SATISFACTION VIS-À-VIS libraryAvailability of Books: Satisfaction level of International students with regards to availability of books in the libraries of Goan colleges scores 0.22 which lies above average.

Ambience of Library: Satisfaction level of International students with regards to ambience of libraries of Goan colleges scores 0.55 which lies above average as well.

Availability of Books: Satisfaction level of International students with regards to rules and regulations of libraries of Goan colleges scores 0.92 which is above the average and is satisfactory.

The overall score for the libraries is 0.5633333 which is above average and is definitely satisfactory.

Availability of Books

Ambience Rules & Regula-tions

Overall

Series1 0.22 0.55 0.92 0.563333333333333

0.05

0.25

0.45

0.65

0.85

Library Satisfaction Evaluation

Further Analysis:

Response From 3 Stratums (Sub Population) For Library



It’s Ambience Rules & Regulations

Very Dissatisfied 5% 7.5% 0%Dissatisfied 15% 7.5% 0%

Average Satisfied 50% 25% 25%Satisfied 20% 50% 55%

Very Satisfied 10% 10% 20%

80% Afghans Students are satisfied as far as availability of books in libraries are concerned. 85%, and 100% are satisfied with it’s ambience and rules and regulations respectively.

Availability of Books It's Ambience Rules and Regulations

2 3

0

6

3

0

20

10 108

2022

4 4

8

Afghan Responses for Library



2 20

8

53

21

10

5

8

19

22

1

4

10

Arabs Responses for Library





Very Dissatisfied 5% 5% 0%Dissatisfied 20% 12.5% 7.5%

Average Satisfied 52.5% 25% 12.5%Satisfied 20% 47.5% 55%

Very Satisfied 2.5% 10% 25%

Arab Students are also satisfied with libraries of their respective colleges. 75% are satisfied with regards to availability of books, 82% with regards to it’s ambience and 92% with regards to its rules and regulations. There are quite a few Arab students who don’t seem to be satisfied with availability of books in their respective college libraries.






2 20

8

53

21

10

5

8

19

22

1

4

10

Arabs Responses for Library


Availability It's Ambience Rules and Regulations

0 0 01

21

4

6

8

11

4

6

4

8

5

Africans Responses For Library




African Students in comparison to Afghan and Arab students are very much satisfied with regards to libraries of their respective colleges. 95% are satisfied with regards to availability of books and rules and regulations and 90% are satisfied with it ambience.

Availibility of Internet in Computer LabsQuestion: Do you have Internet in your Computer Laboratory?

The study shows that internet is available in the computer laboratories of all the colleges affiliated to Goa University. However, the question of whether numbers of computers are sufficient and speed of the Internet is fast, is uncertain. In the next question, the focus will be to find out the answer of the questions above.

Yes100%

Availability of Internet

Computer Laboratory (IT)Question: How would you rate your level of satisfaction with Computer Lab in your College in regards to: Adequacy of PCs, Speed of Computers and Access to Internet?

EVALUATION OF SATISFACTION VIS-À-VIS Computer LabAdequacy of PCs: The satisfaction level of International Students with regards to adequacy of computers in the computer laboratories scores -0.17 which is below the average and is unsatisfactory

Speed of Computers: Satisfaction level of International Students with regards to speed of computers scores -0.48 which is below the average and is definitely unsatisfactory.

Access to Internet: Satisfaction level of International Students with regards to access to internet scores -0.67 which is below average. The study indicates that the satisfaction level in regards with the computer laboratories and internet is dissatisfactory. The overall score for computer labs is also below the average and dissatisfactory i.e. (-0.44).

There is much scope for improvement in regards with the accessibility of internet, speed of computer and Adequacy of computers.

Adequacy of PCs Speed of Com-puters

Access to Inter-net

Overall

Series1 -0.17 -0.48 -0.67000000000

0002

-0.44

-0.75

-0.65

-0.55

-0.45

-0.35

-0.25

-0.15

-0.05

Computer Laboratory Satisfaction Evaluation

Further Analysis

Response From 3 Stratums (Sub Population) For computer laboratory


Adequacy of PCs Speed of Computers

Access to Internet

Very Dissatisfied 5% 12.5% 15%Dissatisfied 25% 45% 42.5%

Average Satisfied 55% 37.5% 32.5%Satisfied 15% 5% 5%


70% of Afghan Students are satisfied with regards to adequacy of PCs. However their satisfaction level goes down when it come to Speed of computers and Access to Internet to 42.5%.

Adequacy of PCs Speed of Computers Access to Internet

2

5 6

10

18 17

22

1513

6

2 20 0

2

Afghan Responses for Computer Laboratory



4

1210

8

1617

19

9 99

3 3

0 01

Arab Responses for Computer Laboratory




Access to Internet

Very Dissatisfied 10% 30% 25%Dissatisfied 20% 40% 42.5%

Average Satisfied 47.5% 22.5% 22.5%Satisfied 22.5% 7.5% 7.5%

Very Satisfied 0% 0% 2.5%

Arab students are not very well satisfied with computer laboratories of their college on the parameters of speed of computers and Access to Internet. 70% are not satisfied with regards to speed of computers and 67.5 are not satisfied with regards to access to internet. However more than 50% of them (70%) are satisfied with regards to Adequacy of PCs.



Access to Internet





4

1210

8

1617

19

9 99

3 3

0 01

Arab Responses for Computer Laboratory



2

0

23

0

8

109

10

5

7

00

4

0

Africans Responses For Computer Laboratory


The study shows that African Students are satisfied with regards to adequacy of PCs (75%) and speed of computers (100%). And with regards to Access to Internet half of them are not satisfied.

InfrastructureQuestion: How would you rate your level of satisfaction with Infrastructure of your College in regards to: It’s Building, Playground, Parking Slot, Toilets and Drinking Water?

EVALUATION OF SATISFACTION VIS-À-VIS infrastructureThe infrastructure of affiliated colleges of Goa University is dissatisfactory in all aspects. The satisfaction score for building, playground, parking slot, toilets, and drinking water is -0.65, -0.96, -0.83, -1.42 and -0.48 respectively.

The satisfaction level with regard to all parts of the infrastructure is negative which shows dissatisfaction. The overall satisfaction score for infrastructure is -0.868.

The largest amount of scope for improvement is in the Toilets which has a satisfaction score of -1.42 which needs a lot of Improvement.

Building Play-ground

Parking Slot

Toilets Drinking Water

Overall

Se-ries1

-0.650000000000002

-0.960000000000001

-0.830000000000001

-1.42 -0.48 -0.868000000000001

-1.5

-1.3

-1.1

-0.9

-0.7

-0.5

-0.3

-0.1

Infrastructure Satisfaction Evaluation

Further Analysis

Response From 3 Stratums (Sub Population) For Infrastucture


Building Playground Parking Slot Toilets Drinking Water

Very Dissatisfied 5% 40% 35% 50% 20%

Dissatisfied 45% 25% 32.5% 37.5% 25%Average Satisfied 37.5% 25% 17.5% 10% 37.5%

Satisfied 10% 7.5% 10% 2.5% 17.5%Very Satisfied 2.5% 2.5% 5% 0% 0%

50% of Afghan students are satisfied with regards to building of their respective colleges. 65% are not satisfied with its play ground, 67.5% are not satisfied with regards to it parking slot, 87.5% are not satisfied with regards to its toilets and 45% are not satisfied with regards to drinking water available in their recpective colleges.


2

1614

20

8

18

10

1315

10

15

10

7

4

15

4 3 4

1

7

1 1 20 0

Afghan Responses for Infrastructure



8

20

10

33

13

18

10

20

5

9108 9

2

11

2 2 1 0

52

0 0 02

Arab Responses for Infrastructure




Very Dissatisfied 20% 50% 25% 82.5% 32.5%

Dissatisfied 45% 25% 50% 12.5% 22.5%Average Satisfied 25% 20% 22.5% 5% 27.5%

Satisfied 5% 5% 2.5% 0% 12.5%Very Satisfied 5% 0% 0% 0% 5%

Most of Arab Students are also not very satisfied with various parameters of infrastructure. 65% are not satisfied with regards to building of their respective colleges, 75% are not satisfied with its playground and parking slot, 95% are not satisfied with toilets and 55 % are not satisfied with regards to drinking water.



Very Dissatisfied 40% 20% 5% 10% 0%

Dissatisfied 30% 25% 50% 65% 30%Average Satisfied 25% 45% 40% 25% 55%

Satisfied 5% 10% 5% 0% 15%Very Satisfied 0% 0% 0% 0% 0%


8

20

10

33

13

18

10

20

5

9108 9

2

11

2 2 1 0

52

0 0 02

Arab Responses for Infrastructure



8

4

12

0

65

10

13

65

98

5

11

12

10

3

0 0 0 0 0

African Responses For Infrastructure


70% are satisfied with building of their respective colleges, 55% are not satisfied with the parking slot and 75% are not satisfied with the toilets. However, with regards to playground and drinking water 55% and 70% are satisfied respectively.

Classroom environment (Ambience)Question: How would you rate your level of satisfaction with Classroom of your College in regards to: Seating Arrangements, its Ambience and Appearance?

EVALUATION OF SATISFACTION VIS-À-VIS classroom environmentSeating Arrangements: Satisfaction level of International student with regards to seating arrangement of classes scores 0.47 which is above the average and is satisfactory.

Ambience: Satisfaction Level of International students with regards to ambience in classrooms scores 0.06 which slightly above the average and is satisfactory.

Appearance: Satisfaction level of International students with regards to appearance of classrooms scores -0.47 which is below the average and unsatisfactory.

The overall satisfaction level score with regard to classrooms is 0.02 which is slightly above the average and shows average satisfaction.

The study indicates classrooms have poor and dissatisfactory appearance and look which leads to student dissatisfaction.

Seating Ar-rangements

Ambience Appearance Overall

Series1 0.47 0.06 -0.47 0.02

-0.5

-0.3

-0.1

0.1

0.3

0.5

Classroom Satisfaction Evaluation

Further Analysis

Response From 3 Stratums (Sub Population) For Classroom


Seating Arrangements

Ambience Appearance

Very Dissatisfied 5% 2.5% 15%Dissatisfied 5% 25% 40%

Average Satisfied 27.5% 55% 27.5%Satisfied 55% 17.5% 12.5%

Very Satisfied 7.5% 0% 5%

90% of Afghan students are satisfied with regards to seating arrangement of classrooms, 72.5% are satisfied with it ambience. However with regards to appearance of classes, satisfaction level of Afghan students is only 55%.

Seating Arrangements Ambience Appearance

2 1

6

2

10

16

11

22

11

22

75

3

02

Afghans Responses for Classroom



1 1

6

3

6

1416 16

15

1817

5

20 0

Arab Responses for Classroom




Ambience Appearance

Very Dissatisfied 2.5% 2.5% 15%Dissatisfied 7.5% 15% 35%

Average Satisfied 40% 40% 37.5%Satisfied 45% 42.5% 12.5%


90% of Arab Students are satisfied with regards to seating arrangements in their respective colleges, 82.5% are satisfied with their classroom ambience and 50% are satisfied with their classroom appearance.



Ambience Appearance




100%, 90% of African students are satisfied with the seating arrangements and classroom ambience of their colleges respectively, and only 65% are satisfied with regards to their classroom appearance.


1 1

6

3

6

1416 16

15

1817

5

20 0

Arab Responses for Classroom



0 0

2

0

2

5

13

15

11

6

2 21 1

0

African Responses For Classroom


Classroom CultureQuestion: How would you rate your level of satisfaction with Students of your College in regards to: Their Attitude, Competency, Behavior with International Students and Interest in Studies?

EVALUATION OF SATISFACTION VIS-À-VIS classroom cultureTheir Attitude: Satisfaction level of International Students with regards to Attitude of their classmates and other students in the college scores 0.68 which is satisfactory.

Competency: Satisfaction level of International Students with regards to competency of local students scores 0.55 which is above the average and satisfactory.

Behavior with International Students: Satisfaction level of International Students with regards to behavior of local students towards them scores 0.15 which is satisfactory and above the average.

Interest in Studies: Satisfaction level of International Students with regards to Interest of local student in studies scores 0.62 which is above the average and definitely satisfactory.

In comparison to Attitude, competency and interest in studies, behavior with International students is rated low because international students who mostly come to Goa are Muslims and belong to third world countries and in colleges in Goa those students are being called by different Islamic fundamentalist groups’ names.

Attitude Competency Behavior with Foreign

Students

Interest in Studies

Overall

Series1 0.68 0.55 0.15 0.620000000000001

0.5

0.050.150.250.350.450.550.650.75

Local Students Behavior Satisfaction Evaluation

Further Analysis

Response From 3 Stratums (Sub Population) For Local Students behavior


Attitude Competency Behavior with Foreign Students

Interest in Studies

Very Dissatisfied 5% 5% 5% 0%Dissatisfied 10% 7.5% 15% 10%

Average Satisfied 40% 57.5% 50% 40%Satisfied 25% 22.5% 25% 42.5%

Very Satisfied 20% 7.5% 5% 7.5%

85% of Afghan students are satisfied with their classmates’ attitude, 87.5% of them think their Goan classmates are competent, 70% are satisfied with regards to their Goan classmates’ behavior with them and 90% believe their classmates are interested in their studies.


Interest in Studies

1 02

013

8

4

79

16

11

17

20

10

18

14

8

4

7

Arab Responses for Local Students Behavior



Interest in Studies

2 2 20

4 3

64

16

23

20

16

10 9 10

17

8

3 2 3

Afghan Responses for Local Students Behavior




Interest in Studies

Very Dissatisfied 2.5% 0% 5% 0%Dissatisfied 2.5% 7.5% 20% 10%

Average Satisfied 17.5% 22.5% 40% 27.5%Satisfied 42.5% 50% 25% 45%

Very Satisfied 35% 20% 10% 17.5%

95% of Arab students are satisfied with their classmates’ attitude, 92.5% of them think their Goan classmates are competent, 75% are satisfied with regards to their Goan classmates’ behavior with them and 90% of them believe their classmates are interested in their studies.



Interest in Studies

Very Dissatisfied 0% 0% 0% 0%Dissatisfied 10% 0% 15% 5%

Average Satisfied 50% 35% 50% 25%Satisfied 30% 60% 30% 60%

Very Satisfied 10% 5% 5% 10%

African Students are also satisfied with their classmates with regards to their attitude (90%), competency (100%), behavior with foreign students (85%) and interest in studies (95%).


Interest in Studies

0 0 0 0

2

0

3

1

10

7

10

56

12

6

12

21 1

2

African Responses for Local Students Behavior


Satisfaction ranking with regards to key elements of education

Interpretation: In this graph, zero represents average satisfaction, positive values represent satisfaction and negative values represent dissatisfaction.

International students are most satisfied with Syllabus, Faculty Members, Library, Local Student Behavior and classrooms which ranks the least in their satisfaction. They are most dissatisfied with the infrastructure and computer laboratory.

The chart shows that overall International students’ satisfaction is positive at o.1723 and it indicates that international students are satisfied on an overall scale.

SyllabusLibrary

ClassroomInfrastructure

-0.9 -0.7 -0.5 -0.3 -0.1 0.1 0.3 0.5 0.7 0.9

Syl-labus

Faculty Library Local Stu-

dents Behav-

ior

Class-room

Com-puter Labo-ratory

Infra-struc-ture

0verall

Se-ries1

0.8075 0.62330000000000

1

0.5633 0.5 0.02 -0.44 -0.86800000000000

1

0.1723

Overall Satisfaction Level with Regards to Key Element of Education

INTERNATIONAL STUDENTS CAPABILITY

This part of the study describes the capability of International students to cope up with study work load.

Question: you are able to cope up with studies.

Strongly Agree Agree Neutral Disagree Strongly Disagree

Findings, Interpretation and Analysis34% of International students strongly agree and 43% of students agree that they can cope up with the studies and workload. 22 percent said they are neutral, which means that they neither agree nor disagree with this statement. Only 1% disagreed with the statement and none of the respondents strongly disagreed with the statement.

The study shows that almost all of the International students are able to cope up with the workload and amount of study and are not overloaded with studies and related assignments and exams.

34%

43%

22%

1%

International Students to Futher Study in Goa on an Overall Scale

Strongly Agree Agree Neutral Disagree

Further Analysis

Response From 3 Stratums (Sub Population) For their ability to cope up with studies

30% of Afghan Students strongly agree and 70% agree with the statement. This means that all Afghan students can cope with the demands of education in Goan Colleges.

30%

70%

Afghan Students Ability to Cope up with Studies

Strongly Agree Agree NeutralDisagree Srongly Disagree

28%

23%

48%

3%

Arab Students Ability to Cope Up With Studies

Strongly Agree Agree NeutralDisagree Srongly Disagree

As far as Arab Students are concerned, 27% strongly agreed, 22% agreed and 48% were neutral about the statement. Only 3% disagreed. This indicates that in comparison to Afghan and African students, Arab students have problems when it comes to coping up with education demands in Goa.

55% of African students strongly agreed, 30% agree and only 15% were neutral about the statement. On an overall scale 85% of African students are able to cope up the education demand in Goa.

55%30%

15%

African Students Ability to Cope Up With Studies

Strongly Agree Agree Neutral Disagree

INTERNATIONAL STUDENT LOYALTY

This part of the study discovers the loyalty of international students towards the education in Goa. In this regard two questions were asked from the students that indicate their loyalty towards Goa and Education in Goa.

Findings, Interpretation and AnalysisQuestion A: Will you come again to Goa for education?Question B: Will you recommend a friend to come to Goa for Education?

The study shows that international students are quite loyal to Goa University. As can be seen in the below charts, the numbers are quite noticeable.

26%

29%

21%

24%

Come Again

Yes Probably Yes Probably Not Not

55%

24%

18%

3%

Recommendations


Further Analysis

Response From 3 Stratums (Sub Population) For their loyalty

20%

23%

28%

30%

Afghans Students to Further Study in Goa


50%

25%

20%

5%

Afghan Responses for Recommending Others to Come to Goa for education


57%25%

15%

3%

Arab Responses to Recommend other to Come to Goa for Education


30%

38%

13%

20%

Arab Students to further Study in Goa


30%

25%

25%

20%

African Students to further Study in Goa


As can seen in the charts, most number of Afghan, Arab and African students are loyal to Goan Education and want to come to Goa to continue with their further studies in Goa University.

60%20%

20%

African Students to Recommend others to come to Goa for Education


INTERNATIONAL STUDENT LOYALTY

Question: What do you think would be the reason for International students leave or shift to other state?

This question was not put in the questionnaire. However, all the respondents were asked directly by the researcher about the possible reasons why international students leave or shift to other states.

The study indicates that there are three possible reasons for an international students leave or shift to other states. These three reasons are Language Barrier, Not being able to with mix with locals. Thus, they feel misplaced and miss their families and friends back home and the last reason is they assume that Goan education is not good by observing colleges’ infrastructural problems. They think that if infrastructure is so bad then what would the education be inside.

19% of international students think it is because of the language barrier, 24% think it is because they are not able to mix with local and feel misplaced and 57% think that they assume that the education is not good by looking at the infrastructure of colleges in Goa.

19%

24%57%

Reasons for International Students Leave or Shift to Other States

Language BarrierNot being able to mix upThey assume that Goan education is not good

CONCLUSIONSCONCLUSIONS

SUMMARY AND CONCLUSIONS

The study shows that International students are satisfied with overall educational system in Goa. Among all elements of education, the most dissatisfactory element in Goa is the infrastructure of colleges and the most satisfactory is the syllabus. The survey indicates that the satisfaction level with regards to infrastructure and information technology or computer lab is dissatisfactory and the satisfaction scores below zero, while other elements such as syllabus, lecturers’ performance, library, and classroom culture are satisfactory and above average. Overall satisfaction with the services is above the average i.e. positive (0.1723).

The study also indicates that a large number of international students can cope up with demand of education in Goa. A Large number of these students are loyal to Goa University and colleges affiliated to it.

The study shows that approximately 20% of international students leave Goa or shift to other states in India because of either Communication Barrier or not being able to mix up with people therefore they feel lonely and misplaced and miss their families and friends badly back home, or they assume that education is Goa is not good by looking at the infrastructure of these colleges.

The major findings of the study are as follow:

Syllabus: the overall satisfaction with regards to syllabus is above average and it scores 0.8075 on a (-2 to +2)-point scale.

Faculty: the overall satisfaction level with regards to faculty performance is above average and it scores 0.6233 on a (-2 to +2)-point scale.

Information Technology: the satisfaction level with regards to information technology i.e. the computer laboratory is dissatisfactory and below average. The overall satisfaction scores for computer laboratory is -0.44. Especially the satisfaction score for internet access and the speed of computer is very low.

Infrastructure: infrastructure is the most dissatisfactory element of Goan colleges which means there are a lot of improvements required in this section. The satisfaction level score for infrastructure is -0.868 on a scale of (-2 to +2). The infrastructure is dissatisfactory in all aspects, especially with regard to the toilets.

Classroom Physical Environment: the classroom physical environment is satisfactory element of education in Goa. The satisfaction score of classroom environment is (0.02) which lies above the average.

Local Students Behavior with International Students: The satisfaction level with regard to classroom culture or behavior of local students is above average which shows satisfaction. The satisfaction level score for classroom culture is 0.5.

International Student Capability vis-à-vis Workload and amount of Study: the study shows that almost all of the International students are able to cope up with the workload and amount of study and are not overloaded with studies and related works

International Student Loyalty towards Goa Education: International students’ loyalty is above average. International students are loyal despite the fact that they are dissatisfied with few aspects of education such as infrastructure and computer laboratories. This loyalty can be attributed to the fact that almost all international students who come to Goa belong to middle income families. Thus for these students infrastructure doesn’t matter much as far as the degree matters. So as shown in the study international students in Goa are more concerned about the quality of education rather than the infrastructural facilities.

RECOMMENDATIONS

The concerned authorities should start improvement on educational system of Goa from the infrastructure and information technology which has a very significant impact on learning process of students and has a significant role in creating a brand image for educational institutes.

In the second step they should improve the classroom environment which has a high impact on the concentration of the student.

Moreover, the concerned authorities should start working on improvement of syllabus and teachers performance, as both of them are the most important elements of education. The syllabus should be updated time to time and teachers need to be trained timely in certain concerned areas.

Additionally, further research initiatives should be taken in order to more broaden the understanding of International student satisfaction. A recommended research would be the International student satisfaction with regard to external factors related to education in Goa.

As Goa, tries to attract students from the emerging countries of the world, it is but imperative that Goa tries to improve its educational infrastructure. The level of infrastructure should be better than what International students already have back in their respective countries. Buildings, classrooms, level of technology and other facilties like computer laboratory, gymnasium, canteens, playground and even areas for other extra curricular activities that foster the overall growth of these international students. Also, the more the number of students, more the chances of making Goa a global educational destination. These show advances in providing the best in education. This will definitely further help boost the education sector even for the locals their improving their level of education. The more th

international students in goa and their satisfaction level

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