intermedia and the office in the cloud tm · 2015-03-25 · 7 intermedia and the office in the...

Contact us for a demo of our Office in the CloudTM services.

CALL US EMAIL US ON THE WEB

+1.800.379.7729 [email protected] Intermedia.net

Intermedia and the Office in the CloudTM

Intermedia is the largest provider of cloud-based business applications for SMBs and the channels that serve them—as well as the world’s largest independent provider of hosted Exchange.

Learn how we enable our customers and partners with the most comprehensive suite of business-grade cloud services available—backed by our famous worry-free experience.

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Intermedia and the Office in the Cloud

Who is Intermedia?

Three reasons why customers choose Intermedia:

When businesses want cloud IT services and enterprise-grade applications, they turn to Intermedia. Our Office in the Cloud™ delivers the essential services that SMBs need to do business—including hosted Exchange, Hosted PBX, SecuriSync file sync and share, Intermedia AppID for identity and access management, security, mobility and more.

All of our services are pre-integrated for a seamless user experience. They’re all managed via our HostPilot® control panel, with just one login, one password, one bill and one source of support—creating tremendous cross-service efficiencies for both users and IT administrators. And they all offer enterprise-grade security, 99.999% availability and 24/7 customer care to assure a worry-free experience.

Founded in 1995, Intermedia was the first to offer hosted Microsoft Exchange. And with 100,000 customers and 1,000,000 users, we’re the world’s largest independent provider of hosted Microsoft Exchange.

Intermedia also enables over 13,500 channel partners—including VARs, MSPs, telcos and cable companies—to sell cloud services under their own brand, with full control over billing, pricing and every other element of their customer relationships.

Our 600 employees in 3 countries manage 10 datacenters to power our Office in the Cloud—and to assure our famous worry-free experience.

An integrated suite of proprietary and third-party software

A single, central point for all provisioning and

management activities

A commitment that nothing will distract customers’ attention from

growing their business

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Intermedia’s Office in the CloudTM

100,000 businesses already rely on Office in the Cloud for cloud-based email, phones, and collaboration tools.

Office in the Cloud integrates more than two dozen essential IT services, including hosted Exchange, Hosted PBX, SecuriSync file sync and share, Email Archiving, Lync, SharePoint, Encrypted Email, Cloud Server, Conference Calling, 800 Numbers, Fax via Internet, and many more.

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HostPilot: A single, central point of controlEvery Intermedia service is managed through HostPilot, our online control panel. This tool gives you full control across your entire business cloud—including email, chat, file sharing, phones, conference calling, application infrastructure and many other services. Administrators use HostPilot to:

Add, delete or modify users for all applicationsProvision new applications and servicesChange user settings, distribution lists, company contacts, disk space and moreView reports and logs for insight into usageManage user permissions and administrative rolesSync your on-premise Active Directory with our services using our UserPilot synchronization toolAnd much more

In addition, you can empower end users to manage certain settings on their own through our My Services end user control panel.

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Intermedia’s four marquee servicesHosted Exchange provides users with essential productivity tools—and provides admins with control, simplicity and choice.

For users: Integrated desktop and mobile productivityBusiness-grade email, shared calendars and shared contacts Sync your data across all your devices, on any OSMcAfee-powered virus and spam protection

For admins: Simple yet powerful controlNo hardware to buy, no software to manageMore control and security than on-premises—but less complexityCentralize your management of users, devices and servicesPlan flexibility: mix and match users and services99.999% uptime guarantee assures high reliabilityFree migration from our expert Cloud Concierge™ team24/7 phone support—hold times of less than 60 seconds

Hosted Exchange

Intermedia manages more Exchange mailboxes than any provider outside of Microsoft itself.

700k+ mailboxes

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A cloud-based phone system that helps SMBs communicate better while dramatically streamlining management and scalability.

For users: Fortune 500-style calling featuresFeatures include Find Me/Follow Me, voicemail-to-email, 3-way calling, click-to-call, auto-forward, hunt groups and mobility.Every user gets Fax via Internet, conference calling and moreSmartphone app lets you make and receive calls using your business numberCallScape app offers Salesforce integration and presence info

For admins: Lower costs and better controlSave 50% or more on capital, maintenance and long-distance costsGet unlimited calling to the US and CanadaIncludes auto attendants, hunt groups and other featuresNo hardware to buy, no software to manageNo technicians necessary to move add, or change usersHosted PBX is the cornerstone of Intermedia’s UCaaS services99.999% uptime guarantee assures high reliabilityFree setup from our Cloud Concierge™ team24/7 phone support—hold times of less than 60 seconds

Hosted PBX

Intermedia is a “visionary” in the 2013 Unified Communications as a Service Magic Quadrant.

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An integrated file sync and share service that offers simplicity and mobility without risking control or protection.

For users: Simple, intuitive collaboration & mobilitySync files across every deviceCollaborate with co-workers on shared contentSend secure file links inside and outside of the companyIntegrate with Outlook and Office on WindowsWorks on PC, Mac, iOS, Android, BlackBerry, and any web browser

For admins: Lower costs and better controlMonitor usage and access to stay in controlRein in unsanctioned collaboration servicesProtect files with at-rest and in-transit encryptionAvoid adding another vendor99.999% uptime guarantee assures high reliabilityGet free setup from our Cloud Concierge™ teamRely on 24/7 phone support with <60 second hold times

SecuriSync

Use HostPilot to leverage your Intermedia settings for easy deployment and management

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Centralize management and access for ALL your web apps to scale your cloud without sacrificing control or security

For users: Just one portal and just one passwordProvide a central portal for one-click accessWorks for Salesforce, NetSuite, QuickBooks and any other appEliminate the need to remember dozens of passwordsImprove productivity and simplify the cloud experience

For admins: Better control and improved securityEnforce strong password policies Instantly provision and de-provision your entire cloud footprintControl app permissions down to individual featuresGet visibility into app ROI and user behavior99.999% uptime guarantee assures high reliability24/7 phone support with <60 second hold times

Intermedia AppID

Intermedia AppID is compatible with virtually any app, regardless of its authentication standard.

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Benefits of the Office in the CloudTM

Our worry-free experience impacts every aspect of your business.

Intermedia’s Office in the Cloud delivers the tools you need to compete in today’s business environment. But the value it delivers extends far beyond user productivity.

Capital savings and ROI benefitsAvoid capital expenditure. There’s no hardware to buy or software to license, so you don’t need to sink your capital into on-premise infrastructure.Make your costs more predictable. Intermedia’s services let you consolidate your expenses into simple, monthly per-user fees.Reduce your opportunity costs. By freeing your IT staff from maintenance, they’ll be able to stay focused on the value they add to your business.Lower your power and Internet bills. With less need for on-premise servers, you’ll use less bandwidth and lower your electric bills.Improve your revenue per square foot. Shifting servers into the cloud frees up the real estate you’ve dedicated to on-premise hardware.

Security and business continuity benefitsAssure the reliability of your systems. Our datacenters possess extensive electrical redundancies, multiple Internet connections and comprehensive data backup strategies.Keep your business data safe. Our datacenters far exceed the physical security standards most businesses could achieve on their own. Protect yourself from digital threats. Beyond our McAfee anti-spam and anti-malware tools, we monitor our network 24/7 to protect your data and services.Simplify business continuity. Your company data can be accessed from anywhere, at any time, which simplifies disaster planning and recovery.

IT and business agility benefitsExtend Fortune 500-style communication and collaboration tools. Empower your people with the latest and most powerful business software.Stay secure and up-to-date. We perform upgrades and patches to keep you current without any effort on your part.Make your company more mobile. You can access your cloud via desktop apps, the web, or with iOS, Android, Blackberry and other devices.Synchronize data across different devices. A user’s work on one device is automatically synced across every other device.Develop a hybrid cloud solution. We offer tools for maintaining elements of your infrastructure on-premise, if you choose to do so.Add users and services on the fly. It’s simple to scale your business to bring on new employees, locations, and tools for doing business.

Service and support benefitsReceive free onboarding and migration. To simplify your transition to the cloud, our experts set up your cloud environment and move over all your users and their data. Rest easy with 24/7 phone and chat support. No matter what time you need us, we’ll answer your calls within 60 seconds.

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Our HistoryWe created our cloud in 2000, long before “cloud” was a buzzword.

Founded in 1995, Intermedia was the very first company in the world to offer Microsoft Exchange from the cloud.

We didn’t call it a “cloud” back then, but that’s what it was: a key business service delivered via the Internet, enabling our customers to utilize the functionality of this software without investing in their own infrastructure.

Today, we have over 700,000 premium hosted Exchange mailboxes under management, as well as over 150,000 voice lines. And that’s just the beginning: our cloud now extends to conference calling, content management, collaboration tools and application infrastructure.

What’s more, our cloud keeps expanding. In 2012, we became the first company to offer Microsoft Exchange, Lync and SharePoint 2013 from the cloud. In 2013, we launched SecuriSync, the first file sync and share service to truly meet the needs of users AND admins. And now we’ve debuted Intermedia AppID, an identity & access management solution that allows business to scale their cloud without sacrificing control or security—by centralizing management and access for ALL their web apps.

Not all clouds are created equalNow that “the cloud” is the next big thing, you’re faced with a challenge: how do you distinguish one cloud from another?

Here’s how: by recognizing that a cloud’s performance relies as much on its provider’s experience as it does on its technical assets. And while our technology stands with the world’s leaders, our experience is virtually unparalleled. It’s what gives us the perspective to see beyond IT trends to focus on delivering genuine business value.

That’s why we focus so relentlessly on performance, availability and protection. We keep our cloud at the top of the industry to retain your IT competitive edge—long into the future.

A pioneering cloud provider since 1995

1,000,000 total users in our cloud

#1 global provider of hosted Exchange outside of Microsoft itself

Named by Gartner as a “visionary” in their 2013 Unified Communications as a Service Magic Quadrant, North America

Named by The Radicati Group as a “Leader” in their hosted Exchange Market Quadrant

First to market with hosting every major release of Microsoft Exchange since 2000, including Exchange, Lync and SharePoint 2013

Over 600 employees in CA, NYC, Seattle, London and St. Petersburg, Russia

10 datacenters in the US and UK

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Intermedia by the Numbers Here are a few key statistics about our company.We’re happy to provide further details under a Non-Disclosure Agreement.

Financials Customers Partners US

$151MAnnual run rate

>13.5kPartners (VARs & MSPs)

>100,000Annual run rate

~600Employees

28%Core revenue

growth YoY

>10Strategic partners

& telcos

>70%% of revenue from

Non-Exchange services

147%YoY increase in # of

partners selling multiple core services

1-10,000Range of customer size

(# of employees)

10Datacenters

<1%Churn/month

25# of cloud services

6Consecutive years of

profitability

40%Revenue growth YoY

>1 millionUsers

23%R&D Headcount as a % of total

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Michael Gold, PresidentMichael Gold is Intermedia’s president, leading the organization with a focus on profitably growing the company through an increasingly broader set of cloud services —and a superior experience for customers and partners. Gold joined Intermedia in May 2011 as part of the company’s acquisition by Oak Hill Capital Partners.

Scott AllenChief Financial Officer

Robert E. LeibholzSVP of Sales and Business Development

Eric WeissSVP of Marketing

Ed MacnairSVP, Identity & Access Mgmt & MD, EMEA

Jonathan McCormickChief Operating Officer

Doug JohnsonSVP, Voice Services Group

Andrew GachechiladzeSVP, Development & Engineering

Irina ShamkovaVP of Product Management

Our ExecutivesMeet the people behind our business cloud.

Phil Koen, Chairman and Chief Executive OfficerKoen joined Intermedia in May 2011 as part of the company’s acquisition by Oak Hill Capital Partners. Koen brings more than 20 years of C-level industry expertise, most recently as CEO and director of Savvis, a global leader in cloud infrastructure and hosted IT solutions.

Our Investors

Oak Hill Capital Partners—one of the world’s most respected private equity firms—acquired Intermedia in May 2011. Oak Hill Capital Partners is a private equity firm with more than $8.0 billion of committed capital from leading entrepreneurs, endowments, foundations, corporations, pension funds and global financial institutions.

Contact us for a demo of our Office in the CloudTM services.

CALL US EMAIL US ON THE WEB

+1.800.379.7729 [email protected] Intermedia.net

PUBLISHED

March, 2013Not all clouds are created equal

intermedia and the office in the cloud tm · 2015-03-25 · 7 intermedia and the office in the...

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