intercultural communication carolyn petersen. workshop objective: to deepen participants’...

27
Intercultural Communication Carolyn Petersen

Upload: charles-johnston

Post on 23-Dec-2015

219 views

Category:

Documents


2 download

TRANSCRIPT

Page 1: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

Intercultural Communication

Carolyn Petersen

Page 2: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

Workshop Objective:

To deepen participants’ understanding of intercultural competency and gain insight into how these skills and behaviours can be developed

Page 3: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

ACTIVITIES:

* Watch TED, Derek Sivers “Weird, or just different?”

http://www.ted.com/talks/derek_sivers_weird_or_just_different#t-41376

* Reflect: What are you most confident about and what do you find challenging when interacting with people from other cultures?

Page 4: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

Some ground rules:

• Presume goodwill • Be open by sharing and listening • Honour confidentiality • Respect time frames • Pay attention to your own reactions (what are your triggers)

Page 5: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

Intercultural Competence:

The capability to shift cultural perspective and appropriately adapt behavior to cultural differences and commonalities. (Hammer, 2009)

Page 6: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

Three dimensions:

1. Mindset – intercultural awareness (ability to understand similarities and differences)

2. Heartset – intercultural sensitivity (emotional desire to acknowledge, appreciate and accept cultural differences)

3. Skillset – intercultural adroitness (ability to reach communication goals while interacting with people from other cultures)

* All three are important to intercultural competence

(Bennett, J.M., 2003)

Page 7: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into
Page 8: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

- Intercultural competence has a developmental continuum (theoretical model developed by Milton Bennett)

- Intercultural Development Inventory (IDI) is a measure of intercultural competency based on Bennett’s model

- Can be used to increase self-awareness and encourage further development / useful for multicultural teams

- More information on the IDI is available in the attached handout and at:

http://idiinventory.com/

Page 9: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

“Culture hides much more than it reveals, and strangely enough what it hides, it hides most effectively from its own participants. Years of study have convinced me that the real job is not to understand foreign culture but to understand our own.”

- Edward T. Hall, “The Silent Language”

Page 10: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

Gardenswartz & Rowe, 2003

Page 11: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

- Many factors contribute to cultural identity (personality, internal dimensions, external dimensions, organizational dimensions)

*ACTIVITY: - Write 15 descriptive statements

that begin with “I am…”- Identify 10 descriptors that are

most important to you and then choose top 5

- Traits we use to describe ourselves reflect our values and beliefs.

- Identifying values similarities and differences can improve teamwork and relationship development.

Page 12: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into
Page 13: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

What is culture?

Page 14: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

- Culture as an iceberg

- Above the waterline (can only see about 10%) – behaviours that can be observed (objective culture)

- Below the waterline (hidden)– informs behaviour, worldview / “normal” (values, attitudes, beliefs)

Page 15: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

Stereotypes are:

• Inflexible – do not change

• Restrictive – do not allow for differences

• Prescriptive – make assumptions first

The behaviour of an individual applied absolutely to all members of a group.

(NorQuest College, Critical Incidents for Intercultural Communication)

Page 16: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

Generalizations are:

• Flexible – can change

• Inclusive – can accommodate difference

• Descriptive – make generalizations from observations

The observable behaviours of a group applied for possible understanding of individuals.

(NorQuest College, Critical Incidents for Intercultural Communication)

Page 17: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

Cultural Orientations:

General observational categories which provide clues to better understand the motivations and values that influence peoples’ behaviours, and to recognize cultural differences that exist at a group, rather than individual, level

(NorQuest College, Critical Incidents for Intercultural Communication)

Page 18: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

Individualism Collectivism

Direct Indirect

Task-oriented Relationship-oriented

Achieved status Ascribed status

Cultural Orientations:

Page 19: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

- Cultural orientations are a continuum with two perspectives on opposite ends of the spectrum (individuals from any particular orientation will fall somewhere along the continuum)

- Also need to consider context and power dynamics (dominant/non-dominant groups)

- Each person takes cultural values with them into every interaction (often unconscious)

Page 20: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

(NorQuest College, Critical Incidents for Intercultural Communication)

Something’s Up

Suspend Judgment

Make Sense

Informed Action

Something’s Up- Framework for working through intercultural misunderstandings

Page 21: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

Describe the Something’s Up

What happened?How does each person feel? Focus on facts and feelings – don’t try to make sense of it or solve it at this stage)Notice triggers – usually happens when a person’s behaviour doesn’t meet our expectations

Something’s Up

Page 22: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

Identify and Suspend Judgment

- Judgment is a natural response, influences behaviour and decisions (displays cultural values)What are the judgments of the people involved?What are each person’s conclusions or perceptions of the other?Think about how others might see us.

Suspend Judgment

Page 23: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

Make Sense

Step 1: What is this about? What did each person expect? (What is their “normal?”) Step 2:How are the expectations of each similar and/or different?

• Try to understand using cultural orientations

• Intent and impact are not the same (assume good intentions)

Make Sense

Page 24: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

Informed Action

What can be done to move forward? Short term Long term

• Look for shared goals and adapt behaviour. Informed

Action

Page 26: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

Going forward …

• Be aware of your own “normal”

• Ask questions and be curious about other worldviews

• Check understanding (don’t make assumptions)

• Treat others as they would like to be treated

• See difference as value-added

• Forgive and learn from mistakes

• Be aware of slang, informal expressions

Page 27: Intercultural Communication Carolyn Petersen. Workshop Objective: To deepen participants’ understanding of intercultural competency and gain insight into

Carolyn PetersenIntercultural Communication FacilitatorEmail: [email protected]