inteliwise shopping cart agent

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1 InteliWISE eCommerce Agent The next generation of Video Virtual eCommerce Agents to intelligently Engage and Service customers INTELIWISE | Next Generation Self-Service Platform

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Page 1: InteliWISE Shopping Cart Agent

1

InteliWISE eCommerce Agent

The next generation of Video Virtual eCommerce Agents to intelligently Engage and Service customers

INTELIWISE | Next Generation Self-Service Platform

Page 2: InteliWISE Shopping Cart Agent

INTELIWISE | PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU

Challenges for eCommerce customer support

What industry is saying…

✗ Non sales-value-added, repetitive questions - on average 70% of them among all questions**

✗ Consumers want their questions answered while they shop*. 59% of respondents do not believe e-mail queries to customer service

* ATG research, 2009** InteliWISE data

✗ Drop-offs – as a result of lack of real – time, immediate support

✗ Live voice is still the preferred method of support for online buyers* BUT far too costly ($5-$35/call)

Page 3: InteliWISE Shopping Cart Agent

INTELIWISE | PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU

InteliWISE Self-Service Platform

Understand your customer shopping intentions

Customers can type in their questions Or select from a suggested list, displayed contextually

Oh, so you are interested in Outdoor Living boxes. Would you like nowSearch for some moreBuy& proceed to cart

`

Page 4: InteliWISE Shopping Cart Agent

4INTELIWISE | Next Generation Self-Service Platform

InteliWISE Self-Service Platform

Answer FAQ's - questions related to the sales process, immediately. Reduce customer service calls by improving FAQ usage, reducing OPEX

Question? Don’t

bother! Just type in

below and I will

provide a response

Page 5: InteliWISE Shopping Cart Agent

INTELIWISE | PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU

InteliWISE Self-Service Platform

Merchandise more effectively, with up – sell and cross – sell (‘hot deals’, ‘today’s specials etc)

Welcome back Mark. Are you enjoying your new Wedgwood place settings. We just received new matching ..

Page 6: InteliWISE Shopping Cart Agent

INTELIWISE | PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU

InteliWISE Self-Service Platform

Highlight inventory, present products & promote products or services that require special handling In a more personalized way, increasing customers loyalty

Welcome back Mark. Are you enjoying your new Wedgwood place settings. We just received new matching ..

Page 7: InteliWISE Shopping Cart Agent

INTELIWISE | Next Generation Self-Service Platform

InteliWISE Self-Service Platform

Increase order conversions, reduce shopping cart drop outs, and increase unassisted e-sales

Virtual Agent: Pop – up with prompting communication when user wants to exit cart

Before you exit, can I help you with:-Changing size ?-Changing color ? - Continue shopping & save this item in Bag

Page 8: InteliWISE Shopping Cart Agent

What’s nextGetting Virtual Agent on your site

How to start? Ask us for a free trial

Call us at +1 408 524 3041

Email us at [email protected]

Tweet us at twitter.com/inteliwise