instant opinion
TRANSCRIPT
INSTANT OPINIONBusiness Impact Curve
BU
SIN
ESS
IMPA
CT
OF
AN
ISS
UE
WHAT THE CUSTOMER IS DOING
Forming an Opinion Providing Feedback
Experiencing Your Service
-Private- Word of Mouth -Social Media-
DIRECT BACKGROUND BROADCAST
INSTANT OPINIONConnecting you at the critical moments
A new direct & private channel between you and your customers
The way customers give you feedback can have a huge impact on your business
INSTANT OPINIONBusiness Impact Curve
BU
SIN
ESS
IMPA
CT
OF
AN
ISS
UE
WHAT THE CUSTOMER IS DOING
Forming an Opinion Providing Feedback
Experiencing Your Service
-Private- Word of Mouth -Social Media-
DIRECT BACKGROUND BROADCAST
INSTANT OPINIONConnecting you at the critical moments
A new direct & private channel between you and your customers
You are told to “listen” to these channels
INSTANT OPINIONBusiness Impact Curve
BU
SIN
ESS
IMPA
CT
OF
AN
ISS
UE
WHAT THE CUSTOMER IS DOING
Forming an Opinion Providing Feedback
Experiencing Your Service
-Private- Word of Mouth -Social Media-
DIRECT BACKGROUND BROADCAST
INSTANT OPINIONConnecting you at the critical moments
A new direct & private channel between you and your customers
How can you listen to all of these & more
INSTANT OPINIONBusiness Impact Curve
BU
SIN
ESS
IMPA
CT
OF
AN
ISS
UE
WHAT THE CUSTOMER IS DOING
Forming an Opinion Providing Feedback
Experiencing Your Service
-Private- Word of Mouth -Social Media-
DIRECT BACKGROUND BROADCAST
INSTANT OPINIONConnecting you at the critical moments
INSTANT OPINION A new direct & private channel between you and your customers
The Instant Opinion Pla�orm enables organisa�ons to connect with customers and staff, privately and instantly.
This enables organisa�ons to get real�me feedback from customers, to instantly get requests for help and to collect customer and staff ideas.
It delivers real �me ac�onable informa�on to the business through a private direct channel.
INSTANT EVENTS
INSTANT OPINIONS
INSTANT IDEAS
Mee�ngs Training Classes
Events Conferences
Real-‐�me Q&A Live tracking &
display of ques�ons Event Feedback Event Follow Up
INSTANT OPINION PLATFORM
Idea�on Pla�orm
Staff Ideas Customer Ideas
Ci�zen Ideas Supplier Ideas
Idea Management Cost Saving Ideas
Process Improvement
Customer Feedback Opinion Polls
Surveys VOC Programmes
Feedback Recording Feedback Tracking
Cost of Issues Benchmarking
CONNECT WITH CUSTOMERS & STAFF -‐ INSTANTLY, PRIVATELY & DIRECTLY
CUSTOMERS
MOBILE & CLOUD TECHNOLOGY
Customer sends their request or feedback
STAFF
Staff are instantly alerted and can respond immediately
SERVICE PROVIDER ATTRACT MORE CUSTOMERS IMPROVE CUSTOMER LOYALTY ENSURE CUSTOMERS LEAVE HAPPY
USERS FREE , EASY RESOLVE MY ISSUE GET WHAT I NEED, NOW
Avoid nega�ve reviews
Resolve issues instantly A concierge at
my finger�ps