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Page 1: Inpatient Huide
Page 2: Inpatient Huide

Dear Patient,

We, at Apollo, are committed to providing the best medical care tomeet your needs.

This guide provides the full scope of hospital services on offerduring your stay. Do feel free to use any service for which ourstaff will gladly assist.

Should you have any questions or concerns, please feel free tocontact your clinical care coordinator who is a qualified doctor.He/she manages all aspects of your care and, along with yournurse, communicates regularly with your treating doctor.

We value your confidence in our services and medical expertise.We strive to continually improve our services. Any commentsyou might offer will help us to serve you better. We thank you forchoosing Apollo for your healthcare needs.

Management of Indraprastha Apollo Hospitals

From the Desk of

Dr Prathap C Reddy

Chairman, Apollo Hospitals Group

“Most essential institutions in society have developed in

response to an overwhelming need.”

Thirty years ago, I lost a patient in India whocould not make it to Texas for an open heart surgery. But now ourpeople have the opportunity to access the best that globalhealthcare has to offer, within our own precincts. Our state-of-the-art equipment and our world class professionals are on parwith the best available in the developed world.

Apollo is, no doubt, a pioneer and a leader in revolutionizinghealthcare in India. To this extent, Apollo's mission may havebeen accomplished, but we cannot be complacent. We realize thattoday, people measure an organization's strengths by an array ofmore demanding criteria than just who-came-first. Let meassure you that this is quite the way Apollo measures itself.

By constantly measuring our deliverables, we have succeeded increating infrastructure that meets the needs of the future, onethat incorporates the latest technology and also provides asuperior healthcare delivery system. Our immediate agendaincludes setting up secondary and tertiary healthcare facilities inall major Indian cities, primary level centres at all districts,pharmacies and a Health Maintenance Organization that will givemillions of people access to all these facilities. This agenda, wefeel, befits a country that is witnessing rapid growth and is poisedto be a global economic force to reckon with.

Our mission is also to transcend the realm of curative care. With anew focus on preventive care, Apollo seeks to go beyond medicalmanagement of illness. And for the future generations of Indians,we stand committed to building a healthcare infrastructure thatwill create an environment to protect, nurture, cherish andenhance life.

Wishing you good health,

Dr Prathap C Reddy

Page 3: Inpatient Huide

Dear Patient,

We, at Apollo, are committed to providing the best medical care tomeet your needs.

This guide provides the full scope of hospital services on offerduring your stay. Do feel free to use any service for which ourstaff will gladly assist.

Should you have any questions or concerns, please feel free tocontact your clinical care coordinator who is a qualified doctor.He/she manages all aspects of your care and, along with yournurse, communicates regularly with your treating doctor.

We value your confidence in our services and medical expertise.We strive to continually improve our services. Any commentsyou might offer will help us to serve you better. We thank you forchoosing Apollo for your healthcare needs.

Management of Indraprastha Apollo Hospitals

From the Desk of

Dr Prathap C Reddy

Chairman, Apollo Hospitals Group

“Most essential institutions in society have developed in

response to an overwhelming need.”

Thirty years ago, I lost a patient in India whocould not make it to Texas for an open heart surgery. But now ourpeople have the opportunity to access the best that globalhealthcare has to offer, within our own precincts. Our state-of-the-art equipment and our world class professionals are on parwith the best available in the developed world.

Apollo is, no doubt, a pioneer and a leader in revolutionizinghealthcare in India. To this extent, Apollo's mission may havebeen accomplished, but we cannot be complacent. We realize thattoday, people measure an organization's strengths by an array ofmore demanding criteria than just who-came-first. Let meassure you that this is quite the way Apollo measures itself.

By constantly measuring our deliverables, we have succeeded increating infrastructure that meets the needs of the future, onethat incorporates the latest technology and also provides asuperior healthcare delivery system. Our immediate agendaincludes setting up secondary and tertiary healthcare facilities inall major Indian cities, primary level centres at all districts,pharmacies and a Health Maintenance Organization that will givemillions of people access to all these facilities. This agenda, wefeel, befits a country that is witnessing rapid growth and is poisedto be a global economic force to reckon with.

Our mission is also to transcend the realm of curative care. With anew focus on preventive care, Apollo seeks to go beyond medicalmanagement of illness. And for the future generations of Indians,we stand committed to building a healthcare infrastructure thatwill create an environment to protect, nurture, cherish andenhance life.

Wishing you good health,

Dr Prathap C Reddy

Page 4: Inpatient Huide

1

1. INFORMATION DESK

2. EMERGENCY SERVICES

3. OFFICESDOCTORS’

Ground Floor:

First Floor:

Second Floor:

Ground Floor:

First Floor:

1.1 Information Desk

Emergency : 1066 (Toll Free)

3.1 Gate No. 2

Gate No. 10

General information regarding hospital services andadmitted patients is available at the Information Desklocated in the Main Lobby at Gate No: 1.

Emergency is the first contact point for all seriously illpatients. The Department of Emergency & TraumaServices consists of Emergency Physicians who deal withlife-threatening emergencies, accidents and traumasupported by a well equipped team of nursing staff. Thehospital is geared to perform emergency operations roundthe clock.

The Hospital has a network of ambulances available roundthe clock. They are equipped with state-of-the-artspecialized medical equipment.

Oncology, Heart Institutes & Diagnostics

A Wing Room Wellness Centre, InternalMedicine (Extn 1070,1071) B Wing Room 1118-1133Dental, Opthalmology (Eye), ENT (Extn. 1180, 1181)

A Wing Room 1219-1232 InternalMedicine, Psychiatry, Respiratory Medicine( Extn. 1270,1271) B Wing Room 1201-1210 Cosmetic Surgery,Orthopedics, Plastic Surgery, Spinal Surgery, VascularSurgery (Extn. 1280, 1281)

A Wing Room 1000-1011 Dermatology,Nephrology, Rheumatology, Urology, Urodynamics Lab(Extn. 1050, 1051) B Wing Room 1012-1024 Neurology(Extn. 1060, 1061)

D Wing Room 4160-4169,

Extn 1067, 1068

Extn 2001, 2012 / Direct Number: 26925888

26925888, 1066

Sugar Clinic

2.1 Ambulance

/26825555

/26825555

Page No.

–Food Services 10

–Platinum Lounge 10

(International Patient Services)

–Television 10

–Telephones 11

–Maintenance 11

–Lockers 11

–Security Room 11

–Laundry 12

–Visitors 12

–Attendant’s Pass 12

–Visitor’s Pass 12

Discharge 12

Billing 13

–Policy for computing Bed

Charges 13

–Bed Transfer 13

–Admission through Emergency 13

Patient feedback 14

Medical Records Department 14

Other Services 14

–Car Parking 14

–Temple 14

–Gift Shop 15

–Communication Center 15

–Bank & ATM 15

–Food Court 15

Special Privileges 15

Your Rights as a patient of

Apollo Hospitals 15

In-Hospital Safety Tips 18

Safe Medication 20

Infection Control 22

Pain Management 23

Food/Drug Interactions 26

Telephone Numbers 27

Apollo Hospitals Network 28

Telemedicine 29

Page No.

Information Desk 1

Emergency Services 1

–Ambulance 1

Doctors’ Offices 1

–Information 1

–Apollo Wellness Center 1

–Neurosciences 2

–Oncology 3

–Patient Transportation 3

–Out Patient Pharmacy 3

–Registration 3

–Consultation 3

–Out Patient Billing Counter 3

–Investigations 4

Laboratory Services 4

Radio-Diagnostics 4

Nulear Medicine 4

Dressing Room 4

Vaccination Room 5

Endoscopy Lab 5

IVF lab 5

Sleep Lab 5

Bronchoscopy Lab 5

Blood Bank 5

Physiotherapy & Rehabilitation Center 6

Corporate Help Desk 6

TPA Helpdesk 6

In Patient Services 7

–Admission 7

–I.P. Cashier (Billing) 7

–Rooms 7

–Intensive Care Units 9

–Doctors 9

–Nursing 9

–In Patient Pharmacy 9

–Dietician 10

Page 5: Inpatient Huide

1

1. INFORMATION DESK

2. EMERGENCY SERVICES

3. OFFICESDOCTORS’

Ground Floor:

First Floor:

Second Floor:

Ground Floor:

First Floor:

1.1 Information Desk

Emergency : 1066 (Toll Free)

3.1 Gate No. 2

Gate No. 10

General information regarding hospital services andadmitted patients is available at the Information Desklocated in the Main Lobby at Gate No: 1.

Emergency is the first contact point for all seriously illpatients. The Department of Emergency & TraumaServices consists of Emergency Physicians who deal withlife-threatening emergencies, accidents and traumasupported by a well equipped team of nursing staff. Thehospital is geared to perform emergency operations roundthe clock.

The Hospital has a network of ambulances available roundthe clock. They are equipped with state-of-the-artspecialized medical equipment.

Oncology, Heart Institutes & Diagnostics

A Wing Room Wellness Centre, InternalMedicine (Extn 1070,1071) B Wing Room 1118-1133Dental, Opthalmology (Eye), ENT (Extn. 1180, 1181)

A Wing Room 1219-1232 InternalMedicine, Psychiatry, Respiratory Medicine( Extn. 1270,1271) B Wing Room 1201-1210 Cosmetic Surgery,Orthopedics, Plastic Surgery, Spinal Surgery, VascularSurgery (Extn. 1280, 1281)

A Wing Room 1000-1011 Dermatology,Nephrology, Rheumatology, Urology, Urodynamics Lab(Extn. 1050, 1051) B Wing Room 1012-1024 Neurology(Extn. 1060, 1061)

D Wing Room 4160-4169,

Extn 1067, 1068

Extn 2001, 2012 / Direct Number: 26925888

26925888, 1066

Sugar Clinic

2.1 Ambulance

/26825555

/26825555

Page No.

–Food Services 10

–Platinum Lounge 10

(International Patient Services)

–Television 10

–Telephones 11

–Maintenance 11

–Lockers 11

–Security Room 11

–Laundry 12

–Visitors 12

–Attendant’s Pass 12

–Visitor’s Pass 12

Discharge 12

Billing 13

–Policy for computing Bed

Charges 13

–Bed Transfer 13

–Admission through Emergency 13

Patient feedback 14

Medical Records Department 14

Other Services 14

–Car Parking 14

–Temple 14

–Gift Shop 15

–Communication Center 15

–Bank & ATM 15

–Food Court 15

Special Privileges 15

Your Rights as a patient of

Apollo Hospitals 15

In-Hospital Safety Tips 18

Safe Medication 20

Infection Control 22

Pain Management 23

Food/Drug Interactions 26

Telephone Numbers 27

Apollo Hospitals Network 28

Telemedicine 29

Page No.

Information Desk 1

Emergency Services 1

–Ambulance 1

Doctors’ Offices 1

–Information 1

–Apollo Wellness Center 1

–Neurosciences 2

–Oncology 3

–Patient Transportation 3

–Out Patient Pharmacy 3

–Registration 3

–Consultation 3

–Out Patient Billing Counter 3

–Investigations 4

Laboratory Services 4

Radio-Diagnostics 4

Nulear Medicine 4

Dressing Room 4

Vaccination Room 5

Endoscopy Lab 5

IVF lab 5

Sleep Lab 5

Bronchoscopy Lab 5

Blood Bank 5

Physiotherapy & Rehabilitation Center 6

Corporate Help Desk 6

TPA Helpdesk 6

In Patient Services 7

–Admission 7

–I.P. Cashier (Billing) 7

–Rooms 7

–Intensive Care Units 9

–Doctors 9

–Nursing 9

–In Patient Pharmacy 9

–Dietician 10

Page 6: Inpatient Huide

32

�Second Floor: II-C Wing Gastroenterology, RenalTranspalant, General Surgery, II-D Wing LiverTransplatat Unit, Obs & Gynaecology, Paediatrics (Extn.1260, 1261)

3.2 ApolloWellness Center

Apollo Wellness Center is located at the Gate No. 2, FirstFloor, � A� Wing, It offers various preventive checkupprograms, designed to screen every part of your bodymeticulously and professionally. Based on differentmedical profiles, a number of Health Checks have beendesigned.

Apollo Personalised Health Check (APHC)�

Apollo Basic Health Check (ABHC)�

Apollo Heart Check (AHC)�

Apollo Whole Body Check (AWBC)�

Apollo Advanced Heart Check (AAHC)�

Apollo Child Health Check�

Apollo Well Woman Check�

Apollo Sugar Check�

Apollo Knee Check�

� Extn 1070, 1071 Direct Number: 26925859

Precautions while coming for a health check

� � Please come on an empty stomach with overnightfasting. (Have 2 to 3 glasses of plain water)

� � Kindly bring your morning sample of stool and urine insterile containers.

� � If you are pregnant, diabetic or have a cardiac problem,please inform the reception / doctor.

� � Pregnant ladies or if suspecting pregnancy, please donot get any X-ray done.

For information and appointment (Prior appointment ismandatory)

� Extn 1090, 1091

Direct Number: 26825604, 26825708

For online appointment log on to www.apolloedoc.com

3.3 PatientTransportation

On arrival at the hospital, if you require a wheelchair orstretcher to transport the patient, please take theassistance of our staff at the Information Desk or inform thedoorman who will assist you without any delay. (OPTransport Extn.1087)

3.4 Pharmacy

The 24-hour Apollo Pharmacy is located in the Atrium ofthe hospital.

� Extn 1064, 1065 Direct Number: 41626200

3.5 Registration

If you are visiting Apollo for the first time, you need to get aone-time registration done for a nominal fee, at therespective reception counter. You will be issued a unique IDnumber and a file would be made. Your ID card can becollected from the main information counter at Gate No. 1by showing the registration receipt.

3.6 Consultation

For Consultation with a doctor, it is recommended that youtake a prior appointment. You are requested to fix anappointment with the concerned reception by quoting yourID No . For on l ine appo in tment log on towww.apolloedoc.com This would ensure that your hospitalrecords are available with the doctor by the time you arrive,thereby helping us serve you better. If you come without anappointment, please give your hospital ID No. at theReception Desk. Your file would be brought from theMedical Records Department as soon as possible. Thereception staff will guide you to the appropriate consultant.

3.7 Out Patient Billing Counter

OP billing counter is located in the Atrium outside Gate No.2. All payments for investigations are made here. Weaccept cash, demand drafts & all major credit cards.

� Extn 1093

3.8 Investigations

In case an investigation is required, the consultant would filla � Request for Investigation Form� . Payment for thesame is to be made at the OP Billing Counter on the groundfloor,Gate No.2. You would be guided to differentdiagnostic centers, where you would be required to present

Page 7: Inpatient Huide

32

�Second Floor: II-C Wing Gastroenterology, RenalTranspalant, General Surgery, II-D Wing LiverTransplatat Unit, Obs & Gynaecology, Paediatrics (Extn.1260, 1261)

3.2 ApolloWellness Center

(Prior appointment ismandatory)

Apollo Wellness Center is located at the Gate No. 2, FirstFloor, “A” Wing, It offers various preventive checkupprograms, designed to screen every part of your bodymeticulously and professionally. Based on differentmedical profiles, a number of Health Checks have beendesigned.

Apollo Cancer Check

\ Apollo Advanced Sugar Check

Apollo Stroke Check

Apollo Liver Check

Apollo Health Check

Apollo Executive Health Check

Apollo Heart Check

Apollo Whole Body Check

Apollo Well Woman Check

Apollo Breast Check

Apollo Advanced Heart Check

Apollo Child Health Check

Apollo Knee Check

Extn 1070, 1071 Direct Number: 26925859

Please come on an empty stomach with overnightfasting. (Have 2 to 3 glasses of plain water)

Kindly bring your morning sample of stool and urine insterile containers.

If you are pregnant, diabetic or have a cardiac problem,please inform the reception / doctor.

Pregnant ladies or if suspecting pregnancy, please donot get any X-ray done.

For information and appointment

Extn 1090, 1091

Direct Number: 26825604, 26825708

For online appointment log on to www.apolloedoc.com

Precautions while coming for a health check

3.3 PatientTransportation

3.4 Pharmacy

3.5 Registration

3.6 Consultation

3.7 Out Patient Billing Counter

3.8 Investigations

On arrival at the hospital, if you require a wheelchair orstretcher to transport the patient, please take theassistance of our staff at the Information Desk or inform thedoorman who will assist you without any delay. (OPTransport Extn.1087)

The 24-hour Apollo Pharmacy is located in the Atrium ofthe hospital.

Extn 1064, 1065 Direct Number: 41626200

If you are visiting Apollo for the first time, you need to get aone-time registration done for a nominal fee, at therespective reception counter. You will be issued a unique IDnumber and a file would be made. Your ID card can becollected from the main information counter at Gate No. 1by showing the registration receipt.

For Consultation with a doctor, it is recommended that youtake a prior appointment. You are requested to fix anappointment with the concerned reception by quoting yourID No . For on l ine appo in tment log on towww.apolloedoc.com This would ensure that your hospitalrecords are available with the doctor by the time you arrive,thereby helping us serve you better. If you come without anappointment, please give your hospital ID No. at theReception Desk. Your file would be brought from theMedical Records Department as soon as possible. Thereception staff will guide you to the appropriate consultant.

OP billing counter is located in the Atrium outside Gate No.2. All payments for investigations are made here. Weaccept cash, demand drafts & all major credit cards.

Extn 1093

In case an investigation is required, the consultant would filla ‘Request for Investigation Form’. Payment for thesame is to be made at the OP Billing Counter on the groundfloor,Gate No.2. You would be guided to differentdiagnostic centers, where you would be required to present

Page 8: Inpatient Huide

54

the payment receipt and have the investigations carriedout. For MRI, CT & Ultrasound, you will need to fix up aprior appointment; however, subject to patient load, we willaccomodate you suitably.

All laboratories are located on the ground floor of the mainbuilding. Blood, Urine & Stool samples may be given at theSample Collection Center, Gate No: 4.The reports may becollected from the same counter on the due date.

Extn 2098

This includes X-ray, Ultra Sound, MRI, CT, 64 Slice CTPET Suite & other special investigations. These arelocated on the ground floor and may be reached throughGate No: 7. Some of the investigations require you to be onan empty stomach or take special precautions. You wouldbe informed about these when you take an appointment.

Extn 2026, 2027

Nuclear Medicine Tests, DTPA, VQ Scan and BoneDensitometry are done at the Department of NuclearMedicine located on the ground floor. The entry is throughthe Radiology Department at Gate No: 7. Some of theinvestigations require prior appointment. Specialinstructions may need to be followed for some tests.

Extn 2036 , 2037

The dressing room is located at Gate No. 2 & Gate No. 10,B Wing. Billing for dressing is made at the same location

Extn 1273

The vaccination room is located at Gate No. 10, 2nd Floor.Vaccination is given in consultation with the doctor. Billingfor vaccination is done on the same floor at the ReceptionCounter.

Extn 1260, 1261

A. Laboratory Services (Sample Collection)

B. Radio-diagnostics

C. Nuclear Medicine

D. Dressing Room

.

E. Vaccination Room

1208,

(Radiology Main Reception) 2023 (CT,PET, MRI)

2031 (Ultrasound)

(Reception)

F. Endoscopy Lab

G. IVF Lab

H. Sleep Lab

I. Bronchoscopy Lab

J. Blood Bank

Endoscopy procedures are done at the Endoscopy Lablocated on the 4th Floor of the main building. A temporarypass has to be obtained from the main information counteron the ground floor. To reach the lab, you may take thecentral elevator after entering the main hospital buildingfrom Gate No. 6.

Extn 2481, 2482

Apollo's Assisted Reproductive Unit (AARU) is located inthe IVF lab, opposite CCU on the 1st floor of the mainbuilding. Entrance is through Gate No. 6.

Extn 2146, 2199

The Sleep Lab is located on the 3rd Floor in Tower 1. Theentrance is through Gate No 6. For appointments pleasecall:

Extn 2366, 2367

All Bronchoscopy procedures are done in theBronchoscopy Lab on the 3rd floor of the main building.For appointments please call:

Extn 2381, 2382

The Blood Bank is located along the Atrium at Gate No. 9.The Blood Bank does not sell blood / blood products andaccepts only voluntary and replacement donors. Beforeplanned surgeries, please contact the Blood Bankreception. The Blood Bank is open for donation from :

08.30 am - 1:00pm and 2.00pm - 4.30 pm (Workingdays)

09.00 am - 12noon (Sundays andHolidays)

Extn 2011 2015

� ,

Page 9: Inpatient Huide

54

the payment receipt and have the investigations carriedout. For MRI, CT & Ultrasound, you will need to fix up aprior appointment; however, subject to patient load, we willaccomodate you suitably.

All laboratories are located on the ground floor of the mainbuilding. Blood, Urine & Stool samples may be given at theSample Collection Center, Gate No: 4.The reports may becollected from the same counter on the due date.

Extn 2098

This includes X-ray, Ultra Sound, MRI, CT, 64 Slice CTPET Suite & other special investigations. These arelocated on the ground floor and may be reached throughGate No: 7. Some of the investigations require you to be onan empty stomach or take special precautions. You wouldbe informed about these when you take an appointment.

Extn 2026, 2027

Nuclear Medicine Tests, DTPA, VQ Scan and BoneDensitometry are done at the Department of NuclearMedicine located on the ground floor. The entry is throughthe Radiology Department at Gate No: 7. Some of theinvestigations require prior appointment. Specialinstructions may need to be followed for some tests.

Extn 2036 , 2037

The dressing room is located at Gate No. 2 & Gate No. 10,B Wing. Billing for dressing is made at the same location

Extn 1273

The vaccination room is located at Gate No. 10, 2nd Floor.Vaccination is given in consultation with the doctor. Billingfor vaccination is done on the same floor at the ReceptionCounter.

Extn 1260, 1261

A. Laboratory Services (Sample Collection)

B. Radio-diagnostics

C. Nuclear Medicine

D. Dressing Room

.

E. Vaccination Room

1208,

(Radiology Main Reception) 2023 (CT,PET, MRI)

2031 (Ultrasound)

(Reception)

F. Endoscopy Lab

G. IVF Lab

H. Sleep Lab

I. Bronchoscopy Lab

J. Blood Bank

Endoscopy procedures are done at the Endoscopy Lablocated on the 4th Floor of the main building. A temporarypass has to be obtained from the main information counteron the ground floor. To reach the lab, you may take thecentral elevator after entering the main hospital buildingfrom Gate No. 6.

Extn 2481, 2482

Apollo's Assisted Reproductive Unit (AARU) is located inthe IVF lab, opposite CCU on the 1st floor of the mainbuilding. Entrance is through Gate No. 6.

Extn 2146, 2199

The Sleep Lab is located on the 3rd Floor in Tower 1. Theentrance is through Gate No 6. For appointments pleasecall:

Extn 2366, 2367

All Bronchoscopy procedures are done in theBronchoscopy Lab on the 3rd floor of the main building.For appointments please call:

Extn 2381, 2382

The Blood Bank is located along the Atrium at Gate No. 9.The Blood Bank does not sell blood / blood products andaccepts only voluntary and replacement donors. Beforeplanned surgeries, please contact the Blood Bankreception. The Blood Bank is open for donation from :

08.30 am - 1:00pm and 2.00pm - 4.30 pm (Workingdays)

09.00 am - 12noon (Sundays andHolidays)

Extn 2011 2015

� ,

Page 10: Inpatient Huide

76

K. Physiotherapy & Rehabilitation Center

L. Corporate Help Desk

M. TPA Helpdesk

Please Note :

Please note

that post discharge medicines and certain exclusions are not covered by

your insurance policy.

4.1 Admission

The Physiotherapy Department is located at (–2)basement of the main building. The way to Physiotherapy isthrough Gate No. 8 in the Atrium. All billing forPhysiotherapy is done at the reception counter of thePhysiotherapy Department.

For appointments please call

Extn 1960, 1961

If your company has tied up with the hospital for medicalservices, you would be entitled to certain privileges as acorporate client. Please ensure that you are carrying anauthorization letter from your company or yourcompany’s identity card as the case may be. Forassistance, please contact the Corporate Helpdesk locatedin Atrium adjacent to Gate No. 6.

Extn 1846, Direct : 41676555 Fax : 26825567

If you are covered under a listed insurance companie formedical services, the hospital will help you get your claimsprocessed by your TPA. In the event of cashless

authorization request being rejected by the TPA, thepatient will be required to settle the hospital bills and try toclaim the expenses subsequently from the insurancecompany / TPA. For assistance, please contact the TPAHelpdesk located in the Atrium near Gate No. 6.

Extn 1843, 2042 Fax : 26825700

In the event of your requiring admission, your doctor wouldfill out a “Request for Admission Form”. The ReceptionCounter would send your file with the admission request to

4. INPATIENT SERVICES

the Admissions counter. If your admission is planned,please contact the Admission counter before you reach thehospital. You will be allotted a bed category of your choiceif available, or you would be given an alternate category ofbed and subsequently shifted to the desired category ofbed.

Extn 2058, 2060

A. O.T Booking :- In case you have been advised a surgery bythe doctor, you will be required to pay the desired amountas OT booking charges (non-refundable) at the IP cashcounter at Gate. No 6. This would be adjusted against yourhospital bill. The computer generated receipt should bebrought back to the counter from where the booking for theOperation Theatre would be confirmed. The doctor wouldinform you about the time you should report for surgeryand the instructions to be followed.

B. At the time of admission you are requested to pay anadvance amount equivalent to the estimated cost of thesurgery/Procedure.

C. The payments at the time of admission, during the stay ofthe patient and at the time of discharge shall be made at theIP Cash Counter. The payments can be made in cash and/orby demand drafts and all major credit cards. Paymentsthrough Cheques are not accepted.

Extn 2038, 2056

The hospital offers a choice of Patient Rooms/Beds. Allrooms are air-conditioned. All efforts are made to providethe type of room that you desire. However, in the event ofnon-availability of the room of your choice, you would beallotted the best alternative room available.

It is air-conditioned and consists of 4, 5 or 6 beds,separated by curtain partitions. A common TV with cableconnection and telephone for incoming calls are alsoprovided in the ward.

4.2 I.P. Cashier (Billing)

4.3 Rooms

A. A/C Multi Bed Unit

Page 11: Inpatient Huide

76

K. Physiotherapy & Rehabilitation Center

L. Corporate Help Desk

M. TPA Helpdesk

Please Note :

Please note

that post discharge medicines and certain exclusions are not covered by

your insurance policy.

4.1 Admission

The Physiotherapy Department is located at (–2)basement of the main building. The way to Physiotherapy isthrough Gate No. 8 in the Atrium. All billing forPhysiotherapy is done at the reception counter of thePhysiotherapy Department.

For appointments please call

Extn 1960, 1961

If your company has tied up with the hospital for medicalservices, you would be entitled to certain privileges as acorporate client. Please ensure that you are carrying anauthorization letter from your company or yourcompany’s identity card as the case may be. Forassistance, please contact the Corporate Helpdesk locatedin Atrium adjacent to Gate No. 6.

Extn 1846, Direct : 41676555 Fax : 26825567

If you are covered under a listed insurance companie formedical services, the hospital will help you get your claimsprocessed by your TPA. In the event of cashless

authorization request being rejected by the TPA, thepatient will be required to settle the hospital bills and try toclaim the expenses subsequently from the insurancecompany / TPA. For assistance, please contact the TPAHelpdesk located in the Atrium near Gate No. 6.

Extn 1843, 2042 Fax : 26825700

In the event of your requiring admission, your doctor wouldfill out a “Request for Admission Form”. The ReceptionCounter would send your file with the admission request to

4. INPATIENT SERVICES

the Admissions counter. If your admission is planned,please contact the Admission counter before you reach thehospital. You will be allotted a bed category of your choiceif available, or you would be given an alternate category ofbed and subsequently shifted to the desired category ofbed.

Extn 2058, 2060

A. O.T Booking :- In case you have been advised a surgery bythe doctor, you will be required to pay the desired amountas OT booking charges (non-refundable) at the IP cashcounter at Gate. No 6. This would be adjusted against yourhospital bill. The computer generated receipt should bebrought back to the counter from where the booking for theOperation Theatre would be confirmed. The doctor wouldinform you about the time you should report for surgeryand the instructions to be followed.

B. At the time of admission you are requested to pay anadvance amount equivalent to the estimated cost of thesurgery/Procedure.

C. The payments at the time of admission, during the stay ofthe patient and at the time of discharge shall be made at theIP Cash Counter. The payments can be made in cash and/orby demand drafts and all major credit cards. Paymentsthrough Cheques are not accepted.

Extn 2038, 2056

The hospital offers a choice of Patient Rooms/Beds. Allrooms are air-conditioned. All efforts are made to providethe type of room that you desire. However, in the event ofnon-availability of the room of your choice, you would beallotted the best alternative room available.

It is air-conditioned and consists of 4, 5 or 6 beds,separated by curtain partitions. A common TV with cableconnection and telephone for incoming calls are alsoprovided in the ward.

4.2 I.P. Cashier (Billing)

4.3 Rooms

A. A/C Multi Bed Unit

Page 12: Inpatient Huide

98

B. Semi-Private

C. Single Room

D. Deluxe Room

E. Suite

F. Day Care Rooms

4.4 Intensive Care Units

Each room accommodates 2 patients. A common televisionand separate telephones are provided. A single sofa cumbed is provided for the attendant. Washroom is common.

These are single bed air-conditioned units with a TV,telephone and wardrobe with a large bathroom. A sofa cumbed is provided for the attendant.

The deluxe room is larger in size, and is provided withelectronic bed and a refrigerator. It has a spaciousbathroom and has all other facilities of a Single Room.

The suite room is the last word in “patient comfort”. Eachsuite is laid out with a large bath attached to the patient’sroom. A special electronically operated bed with remotecontrol facility is provided for maximum patient comfort.

Ambulatory Care at Apollo is one of its kind in India. TheDay Care rooms are provided for ambulatory proceduresand Day Surgeries, which do not require admission formore than 12 hours. Each room has a patient bed and a sofafor the attendant. Toilet facility is common for all therooms. Each room is provided with a TV. Telephone facilityis available through the Nursing Desk. Tariff is charged onhourly basis to contain costs for the patient.

Extn 2137, 2138 – Surgical Day Care

Medical Day Care

The ICUs are equipped with most modern patientmonitoring systems. Trained Intensivists are present inthe ICUs round the clock.

In the interest of the critically ill patients, it is necessary torestrict the number of visitors to intensive care patientareas. One attendant is allowed to be in the ICU lobby foreach patient. They may leave their contact number at theICUs while leaving the ICU lobby.

Visiting Hours:

4.5 Doctors

4.6 Nursing

4.7 In Patient Pharmacy

4.8 Dietician

CTVS ICU 04:30 pm – 05:30 pm

Other ICUs 05:30 pm – 06:30 pm

Extn 2155, 2189, 2191

While your primary consultant personally handles yourtreatment, round-the-clock medical cover is providedby junior medical staff. Please inform the nursing stationif you need to contact the doctor.

Our Nursing staff is highly skilled and dedicated to providethe best nursing care. In case you need to call the nurse,kindly press the Call Bell near the patient’s bed. For anyassistance, please contact the nursing supervisor of thefloor.

The In Patient Pharmacy will cater to all your requirementsof medicine, which is open round the clock. In case of anemergency, the medicines will be used from the nursingstock and later replaced from the Pharmacy.

Extn 1865 / 1866

Our team of dedicated and committed dieticians make surethat each referred patient gets individualized attention. ADietician would visit you and after assessing the nature ofillness and Doctor’s instructions, she will prescribe atailor made diet and also help in understanding the dietaryinfluences on the disease process.Dietary schedule isrevised according to daily progress,working in tandemwith doctors and in co-ordination with the food servicesdepartment. Our team also makes sure that dietcounselling of patients is done at the time of discharge ofall referred cases and also of non referred cases whorequire dietary suggestions.

Extn 2083, 2092

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98

B. Semi-Private

C. Single Room

D. Deluxe Room

E. Suite

F. Day Care Rooms

4.4 Intensive Care Units

Each room accommodates 2 patients. A common televisionand separate telephones are provided. A single sofa cumbed is provided for the attendant. Washroom is common.

These are single bed air-conditioned units with a TV,telephone and wardrobe with a large bathroom. A sofa cumbed is provided for the attendant.

The deluxe room is larger in size, and is provided withelectronic bed and a refrigerator. It has a spaciousbathroom and has all other facilities of a Single Room.

The suite room is the last word in “patient comfort”. Eachsuite is laid out with a large bath attached to the patient’sroom. A special electronically operated bed with remotecontrol facility is provided for maximum patient comfort.

Ambulatory Care at Apollo is one of its kind in India. TheDay Care rooms are provided for ambulatory proceduresand Day Surgeries, which do not require admission formore than 12 hours. Each room has a patient bed and a sofafor the attendant. Toilet facility is common for all therooms. Each room is provided with a TV. Telephone facilityis available through the Nursing Desk. Tariff is charged onhourly basis to contain costs for the patient.

Extn 2137, 2138 – Surgical Day Care

Medical Day Care

The ICUs are equipped with most modern patientmonitoring systems. Trained Intensivists are present inthe ICUs round the clock.

In the interest of the critically ill patients, it is necessary torestrict the number of visitors to intensive care patientareas. One attendant is allowed to be in the ICU lobby foreach patient. They may leave their contact number at theICUs while leaving the ICU lobby.

Visiting Hours:

4.5 Doctors

4.6 Nursing

4.7 In Patient Pharmacy

4.8 Dietician

CTVS ICU 04:30 pm – 05:30 pm

Other ICUs 05:30 pm – 06:30 pm

Extn 2155, 2189, 2191

While your primary consultant personally handles yourtreatment, round-the-clock medical cover is providedby junior medical staff. Please inform the nursing stationif you need to contact the doctor.

Our Nursing staff is highly skilled and dedicated to providethe best nursing care. In case you need to call the nurse,kindly press the Call Bell near the patient’s bed. For anyassistance, please contact the nursing supervisor of thefloor.

The In Patient Pharmacy will cater to all your requirementsof medicine, which is open round the clock. In case of anemergency, the medicines will be used from the nursingstock and later replaced from the Pharmacy.

Extn 1865 / 1866

Our team of dedicated and committed dieticians make surethat each referred patient gets individualized attention. ADietician would visit you and after assessing the nature ofillness and Doctor’s instructions, she will prescribe atailor made diet and also help in understanding the dietaryinfluences on the disease process.Dietary schedule isrevised according to daily progress,working in tandemwith doctors and in co-ordination with the food servicesdepartment. Our team also makes sure that dietcounselling of patients is done at the time of discharge ofall referred cases and also of non referred cases whorequire dietary suggestions.

Extn 2083, 2092

Page 14: Inpatient Huide

11

and from 10 pm - 6 am, televisions in multi bed units andshared rooms are to be switched off.

Extn 1905

The telephone provided in your room / ward has the samenumber as your Bed / Room Number. Please get in touchwith your ward secretary and fill the necessaryapplication for availing zero dialing in shared, singlerooms and above. With the exception of General Ward,local calls can be made from the room by dialing ‘0’. ForSTD / ISD calls, please dial ‘9’ for operator. At the timeof processing the patient's discharge from the Hospital,this facility is withdrawn. If you still need to make a call,dial ‘9’ for the operator.

If you require any assistance for TV, AC, Telephones, etc.,you may contact our technician either directly or throughthe Floor Manager / Ward Secretary.

Extn 1910 / 1917

In case you need to keep your cash or valuables, a locker isprovided by the Hospital. You will be required to make adeposit of Rs. 1000/- out of which Rs. 900/- will berefundable at the time of discharge. Please contact theSecurity Control Room for further assistance. Lockerfacility is also available in deluxe rooms & above.

You are requested to avoid bringing any valuables orexpensive items to the hospital. In case of any theft or loss,the management shall not be held responsible.

For convenience of patient's attendants, a cloakroom islocated behind the temple. Extra luggage may be keptthere. Please contact security to avail this facility.

Extn 1926 / 1983

We provide laundry service for attendants. The rate list willbe provided to you on request. You will be billed for thesame at the time of patient's discharge.

Extn 1912

4.12 Telephones

4.13 Maintenance

4.14 Lockers

4.15 Cloak Room

4.16 Laundry

10

4.9 Food Service

In the interest of your Patient's safety Food from outside is not

permitted in the Hospital.

4.10 A -Platinum Lounge

B-International Patient Lounge

International Patients’ Lounge (Extn. 1085)

4.11 Television

F & B department coordinates meals for all non-referredpatients. Food quality and timely service of food are alsoassured. Option card is provided for selection of cuisine forpatients in single rooms and above.

Room Service Extn. 2090, 2091

Designed to reflect the essence of medical excellence withcomprehensive care. Exclusively designed to provide ourpatients with comfort, privacy and unmatched facilities intruly luxurious settings.

Exclusive Personalized Care

Exclusive Medical Consultations

Complete Privacy ensured

Minimized Waiting Time

Dedicated registration Desk

Competant and comprehensive outpatient services

Priority Appointments with Specialists

Tranquil Ambience.

The International Platinum Lounge provides facilities likeVisa assistance, Airport transfers, Travel arrangements,Accommodations for Patient & Companions, coordinationof all medical appointments, International staff translators,Internet with wi-fi, mobile sim cards, lockers, shopping &recreational options and cuisine to suit your palate.

Extn. 1097, 1844, Fax: 41676772

Televisions are placed in all patient wards/rooms. Adetailed guide and operating instructions are available witheach TV set. During the silence hours i.e. from 2 pm - 4 pm

Page 15: Inpatient Huide

11

and from 10 pm - 6 am, televisions in multi bed units andshared rooms are to be switched off.

Extn 1905

The telephone provided in your room / ward has the samenumber as your Bed / Room Number. Please get in touchwith your ward secretary and fill the necessaryapplication for availing zero dialing in shared, singlerooms and above. With the exception of General Ward,local calls can be made from the room by dialing ‘0’. ForSTD / ISD calls, please dial ‘9’ for operator. At the timeof processing the patient's discharge from the Hospital,this facility is withdrawn. If you still need to make a call,dial ‘9’ for the operator.

If you require any assistance for TV, AC, Telephones, etc.,you may contact our technician either directly or throughthe Floor Manager / Ward Secretary.

Extn 1910 / 1917

In case you need to keep your cash or valuables, a locker isprovided by the Hospital. You will be required to make adeposit of Rs. 1000/- out of which Rs. 900/- will berefundable at the time of discharge. Please contact theSecurity Control Room for further assistance. Lockerfacility is also available in deluxe rooms & above.

You are requested to avoid bringing any valuables orexpensive items to the hospital. In case of any theft or loss,the management shall not be held responsible.

For convenience of patient's attendants, a cloakroom islocated behind the temple. Extra luggage may be keptthere. Please contact security to avail this facility.

Extn 1926 / 1983

We provide laundry service for attendants. The rate list willbe provided to you on request. You will be billed for thesame at the time of patient's discharge.

Extn 1912

4.12 Telephones

4.13 Maintenance

4.14 Lockers

4.15 Cloak Room

4.16 Laundry

10

4.9 Food Service

In the interest of your Patient's safety Food from outside is not

permitted in the Hospital.

4.10 A -Platinum Lounge

B-International Patient Lounge

International Patients’ Lounge (Extn. 1085)

4.11 Television

F & B department coordinates meals for all non-referredpatients. Food quality and timely service of food are alsoassured. Option card is provided for selection of cuisine forpatients in single rooms and above.

Room Service Extn. 2090, 2091

Designed to reflect the essence of medical excellence withcomprehensive care. Exclusively designed to provide ourpatients with comfort, privacy and unmatched facilities intruly luxurious settings.

Exclusive Personalized Care

Exclusive Medical Consultations

Complete Privacy ensured

Minimized Waiting Time

Dedicated registration Desk

Competant and comprehensive outpatient services

Priority Appointments with Specialists

Tranquil Ambience.

The International Platinum Lounge provides facilities likeVisa assistance, Airport transfers, Travel arrangements,Accommodations for Patient & Companions, coordinationof all medical appointments, International staff translators,Internet with wi-fi, mobile sim cards, lockers, shopping &recreational options and cuisine to suit your palate.

Extn. 1097, 1844, Fax: 41676772

Televisions are placed in all patient wards/rooms. Adetailed guide and operating instructions are available witheach TV set. During the silence hours i.e. from 2 pm - 4 pm

Page 16: Inpatient Huide

1312

5. VISITORS

6. DISCHARGE

7. BILLING

Our visiting hours are from 4pm to 7pm. Please restrict thenumber of visitors, and help reduce disturbance andlikelihood of infection. Children below 12 years are notallowed to be in any inpatient area except under veryspecial circumstances. You are requested to maintainsilence while in the hospital. Kindly avoid using cellularphones, since this causes interference with sophisticatedpatient monitoring systems and causes disturbance to otherpatients.

One attendant pass per patient is normally issued duringadmission.

Paediatric & suite room patients will be entitled to 2attendants passes.

Visitor passes are issued by security on producing of validproof of patient identity.

At the time of admission you are required to make a deposit,which would be adjusted against your final bill. During yourstay in the hospital, interim bills are generated and you arerequested to make ‘On Account’ payments as per the

amount.

Extn 3359 / 3360 / 2356 / 2355

Note: Food and flowers from outside are not permitted in the hospital.

5.1 Attendant’s Pass

5.2 Visitor’s Pass

outstanding

Discharge process is initiated after the doctor has recordedthe entry in the patient's file.

The In-patient Billing Department is at 3rd Floor. TheBilling Department will generate the final bill and you arerequested to settle the same. After settlement of the Bill a'Discharge Intimation Slip’ will be given to you. This is tobe given to your ward secretary/nurse, the nurse will handyou over your reports and discharge summary. Pleasehandover the attendant pass (s) to the ward secretary,along with the discharge intimation slip.

7.1 Policy for computing bed charges

7.2 BedTransfer

7.3 Admission through Emergency

Minimum admission is for a day. Hospital follows a singledischarge time at 9.00 a.m. Discharges beyond 9.00 a.mshall be charged one day bed charges.

In Day Care and Emergency ward, the bed charges arecomputed on an hourly basis.

In the event of a bed transfer to a different ward during thecourse of treatment, the higher category bed charges willbe applicable from the day of transfer.

When a patient is admitted to the Emergency Ward and thedesired category of bed is not available, you would becharged for the desired category of bed, if the same islower than the emergency ward bed. Alternately, thecharges applicable to emergency ward bed would prevail.

If you have any queries, please contact your WardSecretary.

All our staff are committed to providing personalised care.Your honest opinion of your experience of our serviceswould help us assess our standard of service. Please takeout a few minutes of your valuable time to complete theFeedback Form and hand it over to the Ward Secretary /Charge Nurse.

When you register at Apollo Hospitals, you are issued aunique hospital ID Number (UHID) and a file will be made inyour name. This file will be retained in the hospitals MedicalRecords Department. The UHID number issued to you willbe used for identifying your record.

MRD ensures that the Medical Records are available forboth OP consultations (with prior appointment) and atadmission.

The MRD facilitates in:

Completion of insurance claim formsAmendment in Out patient / In patient record againstvalid documentary proof, in the event of incorrectentries at registration

8. PATIENT FEEDBACK

9. MEDICAL RECORDS DEPARTMENT (MRD)

Page 17: Inpatient Huide

1312

5. VISITORS

6. DISCHARGE

7. BILLING

Our visiting hours are from 4pm to 7pm. Please restrict thenumber of visitors, and help reduce disturbance andlikelihood of infection. Children below 12 years are notallowed to be in any inpatient area except under veryspecial circumstances. You are requested to maintainsilence while in the hospital. Kindly avoid using cellularphones, since this causes interference with sophisticatedpatient monitoring systems and causes disturbance to otherpatients.

One attendant pass per patient is normally issued duringadmission.

Paediatric & suite room patients will be entitled to 2attendants passes.

Visitor passes are issued by security on producing of validproof of patient identity.

At the time of admission you are required to make a deposit,which would be adjusted against your final bill. During yourstay in the hospital, interim bills are generated and you arerequested to make ‘On Account’ payments as per the

amount.

Extn 3359 / 3360 / 2356 / 2355

Note: Food and flowers from outside are not permitted in the hospital.

5.1 Attendant’s Pass

5.2 Visitor’s Pass

outstanding

Discharge process is initiated after the doctor has recordedthe entry in the patient's file.

The In-patient Billing Department is at 3rd Floor. TheBilling Department will generate the final bill and you arerequested to settle the same. After settlement of the Bill a'Discharge Intimation Slip’ will be given to you. This is tobe given to your ward secretary/nurse, the nurse will handyou over your reports and discharge summary. Pleasehandover the attendant pass (s) to the ward secretary,along with the discharge intimation slip.

7.1 Policy for computing bed charges

7.2 BedTransfer

7.3 Admission through Emergency

Minimum admission is for a day. Hospital follows a singledischarge time at 9.00 a.m. Discharges beyond 9.00 a.mshall be charged one day bed charges.

In Day Care and Emergency ward, the bed charges arecomputed on an hourly basis.

In the event of a bed transfer to a different ward during thecourse of treatment, the higher category bed charges willbe applicable from the day of transfer.

When a patient is admitted to the Emergency Ward and thedesired category of bed is not available, you would becharged for the desired category of bed, if the same islower than the emergency ward bed. Alternately, thecharges applicable to emergency ward bed would prevail.

If you have any queries, please contact your WardSecretary.

All our staff are committed to providing personalised care.Your honest opinion of your experience of our serviceswould help us assess our standard of service. Please takeout a few minutes of your valuable time to complete theFeedback Form and hand it over to the Ward Secretary /Charge Nurse.

When you register at Apollo Hospitals, you are issued aunique hospital ID Number (UHID) and a file will be made inyour name. This file will be retained in the hospitals MedicalRecords Department. The UHID number issued to you willbe used for identifying your record.

MRD ensures that the Medical Records are available forboth OP consultations (with prior appointment) and atadmission.

The MRD facilitates in:

Completion of insurance claim formsAmendment in Out patient / In patient record againstvalid documentary proof, in the event of incorrectentries at registration

8. PATIENT FEEDBACK

9. MEDICAL RECORDS DEPARTMENT (MRD)

Page 18: Inpatient Huide

1514

Issue of Transaction Slip for getting Birth and DeathCertificate from Citizen Service Bureau, MCD office,Ring Road, Lajpat Nagar, New Delhi

Extn 1957, 1964, 1966

Car Parking is available at the entrance of the hospitalcampus. Valet Parking is available at main porch onpayment basis.

Lord Ganesha temple is located in the campus. It is openfrom 7:30 am to 11:30am and 4:00pm to 8:00 pm.

In case the patient or the family has any special religiousneeds, kindly inform the ward secretary or charge nurse,who would facilitate the same.

Extn 1059

A gift shop is located in the Atrium. It sells cards,magazines, books and other items.

Extn 1056

The Communication Center located in the Atrium providesSTD and ISD phone services, fax and photocopyingfacilities.

Extn 1052

The Oriental Bank of Commerce has an extension counterin the Atrium at Gate No. 10. ICICI & OBC banks have theirATMs in the Atrium.

Extn 1054, 1055

For the convenience of patient's attendants, visitors andoutdoor patients, Food Courts are located in the Atrium.

10.1 Car Parking /Valet Parking

10.2 Temple

10.3 Gift Shop

10.4 Communication Center

10.5 Bank & ATM

10.6 Food Court

10. OTHER SERVICES

11. SPECIAL PRIVILEGE

Your rights as a patient of Apollo Hospitals

Apollo Health Check Privilege for Attendants

One attendant of every patient admitted in the hospital willbe given 15% discount on all preventive health checkpackages. This coupon is handed over to the patient at thetime of admission.

1. To be informed of your rights and participate in thedevelopment and implementation of your plan of care.

2. To receive care without regard to your race, color,nationality, religion, age, gender, ability or disability orlifestyle.

3. To request and receive care which respects your individualcultural, spiritual and social values.

4. To receive care which is free of verbal, physical andpsychological abuse or harassment.

5. To know the identity and professional status of individualsproviding service to you and to know which SeniorConsultant/Consultants is primarily responsible for yourcare. All queries regarding the clinical identity of treatingSenior Consultant/Consultants shall be resolved (taken careof) at the office of ADMS.

6. To receive care which promotes your dignity, privacy,safety and comfort.

7. To be informed that relief of pain is an important part of yourcare. To receive information about options to reduce,control or relieve pain. To have pain effectively managed.

8. To be free from any form of restraint or seclusion that is notmedically necessary or used as a means of coercion,discipline, convenience or retaliation by staff. A restraint orseclusion may only be used to improve your well being orprotect you from harm, and when you or your family hasbeen informed.

9. To expect that efforts will be made to provide youcontinuous, coordinated, and appropriate care during yourhospitalization.

10. To be informed of your health status, including the nature ofyour illness and treatment options, including potential risks,benefits, alternatives and costs, confirmed diagnosis if any,and to participate fully in your health care decisions.

11. To be informed by the attending medical team about theoutcomes of care and treatment including any unanticipatedoutcomes.

Page 19: Inpatient Huide

1514

Issue of Transaction Slip for getting Birth and DeathCertificate from Citizen Service Bureau, MCD office,Ring Road, Lajpat Nagar, New Delhi

Extn 1957, 1964, 1966

Car Parking is available at the entrance of the hospitalcampus. Valet Parking is available at main porch onpayment basis.

Lord Ganesha temple is located in the campus. It is openfrom 7:30 am to 11:30am and 4:00pm to 8:00 pm.

In case the patient or the family has any special religiousneeds, kindly inform the ward secretary or charge nurse,who would facilitate the same.

Extn 1059

A gift shop is located in the Atrium. It sells cards,magazines, books and other items.

Extn 1056

The Communication Center located in the Atrium providesSTD and ISD phone services, fax and photocopyingfacilities.

Extn 1052

The Oriental Bank of Commerce has an extension counterin the Atrium at Gate No. 10. ICICI & OBC banks have theirATMs in the Atrium.

Extn 1054, 1055

For the convenience of patient's attendants, visitors andoutdoor patients, Food Courts are located in the Atrium.

10.1 Car Parking /Valet Parking

10.2 Temple

10.3 Gift Shop

10.4 Communication Center

10.5 Bank & ATM

10.6 Food Court

10. OTHER SERVICES

11. SPECIAL PRIVILEGE

Your rights as a patient of Apollo Hospitals

Apollo Health Check Privilege for Attendants

One attendant of every patient admitted in the hospital willbe given 15% discount on all preventive health checkpackages. This coupon is handed over to the patient at thetime of admission.

1. To be informed of your rights and participate in thedevelopment and implementation of your plan of care.

2. To receive care without regard to your race, color,nationality, religion, age, gender, ability or disability orlifestyle.

3. To request and receive care which respects your individualcultural, spiritual and social values.

4. To receive care which is free of verbal, physical andpsychological abuse or harassment.

5. To know the identity and professional status of individualsproviding service to you and to know which SeniorConsultant/Consultants is primarily responsible for yourcare. All queries regarding the clinical identity of treatingSenior Consultant/Consultants shall be resolved (taken careof) at the office of ADMS.

6. To receive care which promotes your dignity, privacy,safety and comfort.

7. To be informed that relief of pain is an important part of yourcare. To receive information about options to reduce,control or relieve pain. To have pain effectively managed.

8. To be free from any form of restraint or seclusion that is notmedically necessary or used as a means of coercion,discipline, convenience or retaliation by staff. A restraint orseclusion may only be used to improve your well being orprotect you from harm, and when you or your family hasbeen informed.

9. To expect that efforts will be made to provide youcontinuous, coordinated, and appropriate care during yourhospitalization.

10. To be informed of your health status, including the nature ofyour illness and treatment options, including potential risks,benefits, alternatives and costs, confirmed diagnosis if any,and to participate fully in your health care decisions.

11. To be informed by the attending medical team about theoutcomes of care and treatment including any unanticipatedoutcomes.

Page 20: Inpatient Huide

1716

12. To expect that we will communicate with you in a mannerthat you can understand

13. To make decisions regarding your care by being involved inyour care planning and treatment. This includes makinginformed decisions regarding your care, as well as a right toaccept or refuse recommended tests or treatment, or torequest other treatment. You would be required to sign theconsent form in case of any invasive tests or procedures.The general consent form given to you at the time ofadmission is meant for permission to conduct non-invasivediagnostic tests, provide routine medication and treatment.

14. To expect that appropriate surrogate decision makers willbe sought in case you lack decision-making ability and haveno advance directive.

15. To raise ethical issues concerning your care with your careproviders and/or the ethics committee, and to participate inthe resolution of those issues.

16. To have access to visitors as per hospital policy. You havebeen informed that there are sound medical or institutionalreasons to restrict such access.

17. To be informed of any proposed research or experimentaltreatment that may be considered in your case, includinginformation on how to gain access to those activities, andthat the consent or refusal to participate, shall not influencecare provided to you in any way.

18. To express complaints or grievances concerning the qualityof care or service and to voice them without fear ofdiscrimination or reprisal and to receive a prompt andcourteous response to your concerns. You will be providedwith information as to how to file a complaint. The writtencomplaint can be forwarded to the Quality Office.

19. To be allowed fair access to information contained in yourclinical records within 72 hours of your request for them,through your treating consultant.

20. To request and receive information regarding the chargesfor any treatment, and to receive an explanation of your billupon request.

21. To have a family member or representative of your choice,and your physician, promptly notified of your admission tot h e h o s p i t a l . T o c o n s u l t w i t h a n y s e n i o rconsultant/consultant/specialist for a second opinionincluding those from outside the organization,( from otherJCI accredited Apollo Hospitals ) at your own request andexpense.

22. To have personal privacy, including confidentiality of yourclinical record and to be assured that medical and personalinformation will be handled in a confidential manner.

23. To receive care in a safe setting and environment.

24. To refuse care and take discharge against medical advice.

25. JCI Accredition Program requires accrediated organizationsto communicate to hospital employees, visitors and patientsthat when complaints are not responded to their satisfaction,individuals may choose to report their complaints to the JCIAccredition Program.

1. To provide all personal and family health information neededto provide you with appropriate care. This includesreporting if you are in pain, or require pain relief

2. To participate to the best of your ability, in making decisionsabout your medical treatment, and to comply with the agreedupon plan of care

3. To ask questions of your physician or other care providers,when you do not understand any information or instructions

4. To inform your physician or other care provider, in writing,if you desire a transfer of care to another physician, caregiver, or facility

5. To be considerate of others receiving care and thoseproviding care

6. To observe facility policies and procedures, including thoseregarding smoking, noise and number of visitors

7. To accept financial responsibility for health care servicesand settle bills promptly.

8. To take care of your valuables and personal belongings( mobile phones, wallets, handbags etc. )

In case you or any of your family member or friends would like topledge your/their organs for donation, kindly contact thecounselor for detailed information.

We want to make sure you have a safe and comfortable stay atIndraprastha Apollo Hospitals. And in this, we need your help.That is why we have developed this guide for patients andfamilies.

Organ Donation

Your responsibility as a patient of Apollo Hospitals

IN HOSPITAL SAFETYTIPS

Page 21: Inpatient Huide

1716

12. To expect that we will communicate with you in a mannerthat you can understand

13. To make decisions regarding your care by being involved inyour care planning and treatment. This includes makinginformed decisions regarding your care, as well as a right toaccept or refuse recommended tests or treatment, or torequest other treatment. You would be required to sign theconsent form in case of any invasive tests or procedures.The general consent form given to you at the time ofadmission is meant for permission to conduct non-invasivediagnostic tests, provide routine medication and treatment.

14. To expect that appropriate surrogate decision makers willbe sought in case you lack decision-making ability and haveno advance directive.

15. To raise ethical issues concerning your care with your careproviders and/or the ethics committee, and to participate inthe resolution of those issues.

16. To have access to visitors as per hospital policy. You havebeen informed that there are sound medical or institutionalreasons to restrict such access.

17. To be informed of any proposed research or experimentaltreatment that may be considered in your case, includinginformation on how to gain access to those activities, andthat the consent or refusal to participate, shall not influencecare provided to you in any way.

18. To express complaints or grievances concerning the qualityof care or service and to voice them without fear ofdiscrimination or reprisal and to receive a prompt andcourteous response to your concerns. You will be providedwith information as to how to file a complaint. The writtencomplaint can be forwarded to the Quality Office.

19. To be allowed fair access to information contained in yourclinical records within 72 hours of your request for them,through your treating consultant.

20. To request and receive information regarding the chargesfor any treatment, and to receive an explanation of your billupon request.

21. To have a family member or representative of your choice,and your physician, promptly notified of your admission tot h e h o s p i t a l . T o c o n s u l t w i t h a n y s e n i o rconsultant/consultant/specialist for a second opinionincluding those from outside the organization,( from otherJCI accredited Apollo Hospitals ) at your own request andexpense.

22. To have personal privacy, including confidentiality of yourclinical record and to be assured that medical and personalinformation will be handled in a confidential manner.

23. To receive care in a safe setting and environment.

24. To refuse care and take discharge against medical advice.

25. JCI Accredition Program requires accrediated organizationsto communicate to hospital employees, visitors and patientsthat when complaints are not responded to their satisfaction,individuals may choose to report their complaints to the JCIAccredition Program.

1. To provide all personal and family health information neededto provide you with appropriate care. This includesreporting if you are in pain, or require pain relief

2. To participate to the best of your ability, in making decisionsabout your medical treatment, and to comply with the agreedupon plan of care

3. To ask questions of your physician or other care providers,when you do not understand any information or instructions

4. To inform your physician or other care provider, in writing,if you desire a transfer of care to another physician, caregiver, or facility

5. To be considerate of others receiving care and thoseproviding care

6. To observe facility policies and procedures, including thoseregarding smoking, noise and number of visitors

7. To accept financial responsibility for health care servicesand settle bills promptly.

8. To take care of your valuables and personal belongings( mobile phones, wallets, handbags etc. )

In case you or any of your family member or friends would like topledge your/their organs for donation, kindly contact thecounselor for detailed information.

We want to make sure you have a safe and comfortable stay atIndraprastha Apollo Hospitals. And in this, we need your help.That is why we have developed this guide for patients andfamilies.

Organ Donation

Your responsibility as a patient of Apollo Hospitals

IN HOSPITAL SAFETYTIPS

Page 22: Inpatient Huide

1918

ASK QUESTIONS

QUESTIONSTO ASKYOUR DOCTOR

STAFF IDENTIFICATION

PATIENT IDENTIFICATION

DESCRIBING SYMPTOMS

There may be a number of people involved in your care. Feel freeto ask questions about your care and express your preferencesand concerns. You may want to bring a family member, friend orcaregiver with you during your admission. A friend or a familymember can put you more at ease, remind you to ask certainquestions and help you recall special instructions later on.

Regarding Medicines : Please read the Brochure on safe use ofMedications carefully.

Regarding Tests

What will this test reveal?

How will it affect my treatment?

Are there any risks or side effects?

Regarding treatment or surgery:

What are the benefits and risks?

How soon will it improve my condition?

Are other treatments available?

Can you refer me to another physician for a second opinion?

If surgery is needed, can it be done as an outpatient?

If I need to be hospitalized, what will be the duration and cost?

All Hospital employees, volunteers and physicians wear namebadges that identify their names and departments. If anemployee, or physician is not wearing a name badge, please askhim or her to put it on, or ask for another staff person.

The patient identification band (ID band) you receive onadmission is important for many reasons. This band has yourmedical record number on it and this is how you are identified atApollo Hospitals. Do not let anyone give you medications,conduct tests or procedures without them checking your ID bandevery time. When blood or urine samples are taken, make surethe sample containers are labeled with your name in yourpresence.

A physical examination, evaluation and medical tests provide

valuable information about your condition, but your description ofsymptoms is the key to your diagnosis and treatment. Whenasked about your symptoms, try to identify when the symptomsstarted, what time of day they occur, how long they last, howoften they occur, and if they are getting better or worse. Themore details you can give us, the better.

We will be happy to answer your questions about your condition.In addition, we have literature to help you learn more.

Wear slippers or shoes with non-skid soles. Hospital floorscan be slippery. Get up slowly. Sit on the edge of your bed for afew minutes. If you feel dizzy or weak, put on your callsure you know how to use your call bell. Try it while the nurseis in the room to be sure.

A safety initiative for patients

Families and carers are ideally placed to identify signs of clinicaldeterioration because they spend time with the patient, providingadditional surveillance to that provided by the healthcare teamand the patient is well known to them.

Hence, to address thewhen you feel that the patient needs the attention of

a doctor, you may kindly inform the nurse in your ward. You mayalso call on this helpline for when you feel yourpatient needs

A will be activatedwherein, a team of medical professionals are alerted and willarrive in the room to assess the situation.

For details further please contact the Nurse or the Clinical CareCoordinator of your unit.

bell. Be

needs of the patient in case of anemergency,

immediate helpimmediate attention. To access help, please call 66

from any hospital phone. “CODE ORANGE”

UNDERSTANDINGYOUR MEDICAL CONDITION

PREVENTING FALLS

CALL FOR HELP!

PATIENT FAMILY EDUCATION DESK:

The Hospital has a patient and family education desk located atground floor, admission waiting lobby where the patient and theirfamily may receive information about their healthcare concernslike disease and its process, treatment and after care to helpenable and empower them to make informed decisions andbecome active partners in their complete treatment.Location: Ground floor, Admission Waiting LobbyExtn No-3095

needs of the patient in case of anemergency,

immediate helpimmediate attention. To access help, please call 66

from any hospital phone. “CODE ORANGE”

Page 23: Inpatient Huide

1918

ASK QUESTIONS

QUESTIONSTO ASKYOUR DOCTOR

STAFF IDENTIFICATION

PATIENT IDENTIFICATION

DESCRIBING SYMPTOMS

There may be a number of people involved in your care. Feel freeto ask questions about your care and express your preferencesand concerns. You may want to bring a family member, friend orcaregiver with you during your admission. A friend or a familymember can put you more at ease, remind you to ask certainquestions and help you recall special instructions later on.

Regarding Medicines : Please read the Brochure on safe use ofMedications carefully.

Regarding Tests

What will this test reveal?

How will it affect my treatment?

Are there any risks or side effects?

Regarding treatment or surgery:

What are the benefits and risks?

How soon will it improve my condition?

Are other treatments available?

Can you refer me to another physician for a second opinion?

If surgery is needed, can it be done as an outpatient?

If I need to be hospitalized, what will be the duration and cost?

All Hospital employees, volunteers and physicians wear namebadges that identify their names and departments. If anemployee, or physician is not wearing a name badge, please askhim or her to put it on, or ask for another staff person.

The patient identification band (ID band) you receive onadmission is important for many reasons. This band has yourmedical record number on it and this is how you are identified atApollo Hospitals. Do not let anyone give you medications,conduct tests or procedures without them checking your ID bandevery time. When blood or urine samples are taken, make surethe sample containers are labeled with your name in yourpresence.

A physical examination, evaluation and medical tests provide

valuable information about your condition, but your description ofsymptoms is the key to your diagnosis and treatment. Whenasked about your symptoms, try to identify when the symptomsstarted, what time of day they occur, how long they last, howoften they occur, and if they are getting better or worse. Themore details you can give us, the better.

We will be happy to answer your questions about your condition.In addition, we have literature to help you learn more.

Wear slippers or shoes with non-skid soles. Hospital floorscan be slippery. Get up slowly. Sit on the edge of your bed for afew minutes. If you feel dizzy or weak, put on your callsure you know how to use your call bell. Try it while the nurseis in the room to be sure.

A safety initiative for patients

Families and carers are ideally placed to identify signs of clinicaldeterioration because they spend time with the patient, providingadditional surveillance to that provided by the healthcare teamand the patient is well known to them.

Hence, to address thewhen you feel that the patient needs the attention of

a doctor, you may kindly inform the nurse in your ward. You mayalso call on this helpline for when you feel yourpatient needs

A will be activatedwherein, a team of medical professionals are alerted and willarrive in the room to assess the situation.

For details further please contact the Nurse or the Clinical CareCoordinator of your unit.

bell. Be

needs of the patient in case of anemergency,

immediate helpimmediate attention. To access help, please call 66

from any hospital phone. “CODE ORANGE”

UNDERSTANDINGYOUR MEDICAL CONDITION

PREVENTING FALLS

CALL FOR HELP!

PATIENT FAMILY EDUCATION DESK:

The Hospital has a patient and family education desk located atground floor, admission waiting lobby where the patient and theirfamily may receive information about their healthcare concernslike disease and its process, treatment and after care to helpenable and empower them to make informed decisions andbecome active partners in their complete treatment.Location: Ground floor, Admission Waiting LobbyExtn No-3095

needs of the patient in case of anemergency,

immediate helpimmediate attention. To access help, please call 66

from any hospital phone. “CODE ORANGE”

Page 24: Inpatient Huide

2120

Your hospital bed is probably higher and narrower than yourbed at home. When needed, call for help getting into or out ofbed. If the siderails are up, don't try to climb over or betweenthem. Use your call to get help.

If you have an IV line, use your call bell to get help to movewith your IV line.

Most of the furniture in your room is on wheels. Don't try touse it for support. Use your call to get help. Becausewheelchairs tip easily, please ask for assistance when gettinginto or out of one.

Keep items within easy reach. Ask your nurse or someoneelse to place your call , glasses, phone or other neededitems where you can easily reach for them.

Do not wait until the last minute to go to the bath room. Get upslowly and ask for help if needed. Make sure the light is onwhen dark.

We provide 24-hour security staff who make frequent rounds.

The information contained in this booklet should not beconsidered specific medical advice and is not meant to replaceprofessional medical service.

Unfortunately, medication errors happen. They happen inhospitals, in pharmacies, or even at home. And sometimes peopleget hurt because of these errors.

The more information you have, the better able you are toprevent errors and to take care of yourself. You have to ask yourdoctors and nurses about your medications, and you have toexpect answers.

Your doctors, nurses and pharmacists work hard to keep youhealthy, but you are also responsible. Learn what questions toask. Expect answers--it's your life and your health!

Make a list of medications you are taking now. Include thedose and how often you take them.Any time that your medications change, change your list, too.Keep medications in their original containers. Many pills lookalike, so by keeping them in their original containers, you willknow which is which and how to take them.

bell

bell

bell

SECURITY

SAFE MEDICATION... BE AN INFORMED PATIENT

WHATYOU CAN DO... AT HOME :

Never take someone else's medication. You don't know if itwill interact with your medications, the dose may be wrong foryou, or you may be allergic to it.Read the label every time you take a dose, to make sure youhave the right drug and that you follow instructions.Turn on the lights to take your medications. If you can not seewhat you are taking, you may take the wrong medicine.Don't store medications in the bathroom medicine cabinet or indirect sunlight. Humidity, heat and light can affect theirpotency and safety.Store medications where children can't see or reach them, forexample, in a locked box or cabinet.Flush any old medications, including used patches, down thetoilet. Children and pets might get hold of medicines that arethrown into the wastebasket, and some drugs actually becometoxic after the expiration date.Don't chew, crush or break any capsules or tablets unlessinstructed. Some long-acting medications are absorbed tooquickly when chewed, which could be unsafe. Othermedications either won't be effective or could make you sick.To give liquid medication, use only the cup or measuring devicethat comes with it. Dosing errors can happen if you use adifferent cup or if you use the cup with other liquids, becausethe cups often are of different sizes or have different markings.Also, household teaspoons and tablespoons are not veryaccurate, which is important with some medications. Yourpharmacist may give you a special oral syringe instead.

Take your medications and the list of your medications withyou when you go to the hospital. Your doctors and nurses willneed to know what you are taking.After your doctor has seen them, send your medications homewith your family. While you are in the hospital, you may notneed the same medications.Tell your doctor you want to know the names of eachmedication and the reason you are taking them. That way, ifanyone tells you anything different, you'll know to askquestions, which might prevent errors.Look at all medicines before you take them. If it doesn't looklike what you usually take, ask why. It might be a generic drug,or it might be the wrong drug. Ask the same questions youwould ask if you were in the pharmacy.

...WHILE IN HOSPITAL :

Page 25: Inpatient Huide

2120

Your hospital bed is probably higher and narrower than yourbed at home. When needed, call for help getting into or out ofbed. If the siderails are up, don't try to climb over or betweenthem. Use your call to get help.

If you have an IV line, use your call bell to get help to movewith your IV line.

Most of the furniture in your room is on wheels. Don't try touse it for support. Use your call to get help. Becausewheelchairs tip easily, please ask for assistance when gettinginto or out of one.

Keep items within easy reach. Ask your nurse or someoneelse to place your call , glasses, phone or other neededitems where you can easily reach for them.

Do not wait until the last minute to go to the bath room. Get upslowly and ask for help if needed. Make sure the light is onwhen dark.

We provide 24-hour security staff who make frequent rounds.

The information contained in this booklet should not beconsidered specific medical advice and is not meant to replaceprofessional medical service.

Unfortunately, medication errors happen. They happen inhospitals, in pharmacies, or even at home. And sometimes peopleget hurt because of these errors.

The more information you have, the better able you are toprevent errors and to take care of yourself. You have to ask yourdoctors and nurses about your medications, and you have toexpect answers.

Your doctors, nurses and pharmacists work hard to keep youhealthy, but you are also responsible. Learn what questions toask. Expect answers--it's your life and your health!

Make a list of medications you are taking now. Include thedose and how often you take them.Any time that your medications change, change your list, too.Keep medications in their original containers. Many pills lookalike, so by keeping them in their original containers, you willknow which is which and how to take them.

bell

bell

bell

SECURITY

SAFE MEDICATION... BE AN INFORMED PATIENT

WHATYOU CAN DO... AT HOME :

Never take someone else's medication. You don't know if itwill interact with your medications, the dose may be wrong foryou, or you may be allergic to it.Read the label every time you take a dose, to make sure youhave the right drug and that you follow instructions.Turn on the lights to take your medications. If you can not seewhat you are taking, you may take the wrong medicine.Don't store medications in the bathroom medicine cabinet or indirect sunlight. Humidity, heat and light can affect theirpotency and safety.Store medications where children can't see or reach them, forexample, in a locked box or cabinet.Flush any old medications, including used patches, down thetoilet. Children and pets might get hold of medicines that arethrown into the wastebasket, and some drugs actually becometoxic after the expiration date.Don't chew, crush or break any capsules or tablets unlessinstructed. Some long-acting medications are absorbed tooquickly when chewed, which could be unsafe. Othermedications either won't be effective or could make you sick.To give liquid medication, use only the cup or measuring devicethat comes with it. Dosing errors can happen if you use adifferent cup or if you use the cup with other liquids, becausethe cups often are of different sizes or have different markings.Also, household teaspoons and tablespoons are not veryaccurate, which is important with some medications. Yourpharmacist may give you a special oral syringe instead.

Take your medications and the list of your medications withyou when you go to the hospital. Your doctors and nurses willneed to know what you are taking.After your doctor has seen them, send your medications homewith your family. While you are in the hospital, you may notneed the same medications.Tell your doctor you want to know the names of eachmedication and the reason you are taking them. That way, ifanyone tells you anything different, you'll know to askquestions, which might prevent errors.Look at all medicines before you take them. If it doesn't looklike what you usually take, ask why. It might be a generic drug,or it might be the wrong drug. Ask the same questions youwould ask if you were in the pharmacy.

...WHILE IN HOSPITAL :

Page 26: Inpatient Huide

2322

Do not let anyone give you medications without checking yourhospital ID band every time. This helps prevent you fromgetting someone else's medications.Before any test or procedure, ask if it will require any dyes ormedicines. Remind your nurse and doctor if you haveallergies.When you're ready to go home, have the doctor or nurse goover each medication with you and a family member. Updateyour medication list from home, if any prescription changes orif new medications are added.

Take your medication list every time you go to your doctor'soffice, especially if you see more than one doctor. They mightnot know about the medications other doctors prescribed foryou.Ask your doctor to explain what is written on any prescription,including the drug name and how often you should take it.Then when you take the prescription to the pharmacy, you candouble-check the information on the label.Tell your doctor you want the purpose for which themedication is written on the prescription. Many drug nameslook alike when written poorly; knowing the purpose helps youand the pharmacist double-check the prescription.

Infection control procedures are meant to provide protectionto the patient and to the visitors.

One form of providing protection to the patients and visitors isthe wearing of specially designed clothing such as gowns,gloves and masks. These items protect patients and visitors.In addition to wearing specially designed clothing, good handwashing is ALWAYS recommended.

Sometimes extra precautions besides hand washing arerequired. This information will be on a card ("BarrierNursing") on the patient's door. Report to the nurses stationbefore visiting the patient to receive additional information onprotective clothing.

... ATTHE DOCTOR’S OFFICE :

INFECTION CONTROL

WHY :

HOW :

WHEN :

Infection Prevention and Control Advisory

PAIN MANAGEMENT

THERE ARE SEVERAL METHODS USED TO GIVE PAIN RELIEF

MEDICATION :

1. Please follow “Hand washing Guidelines”

2. Avoid visiting areas for which you don't have thepermission

3. Avoid touching any working surfaceareas/instruments/needles/syringes or any article whichis being/ has been used for patient care

4. Do not enter the patient care areas if you are sufferingfrom any communicable disease(s) eg.Cold/cough/diarrhea/fever/lung T.B (Tuberculosis)

5. In case you are on immunosuppressants, it is strictlyadvised that you do not enter patient care areas

6. Flowers and eatables are not allowed in patient care areas

7. No children below the age of 16 years shall enter thehospital other than for treatment of self

8. The hospital follows a 'No Smoking Policy’

While it may not be possible to completely eliminate pain, withtreatment, most pain can be controlled.

Talk with your doctor about pain-control methods that haveworked well for you before, and discuss any concerns.

Tell your doctor about any allergies to medicines you have.

Ask about side effects that may occur with treatment.

Tell your doctors what medicines you take for other healthproblems, since certain drugs, when taken with some painmedicines, can cause problems.

Most pain medicines are taken by mouth either in tablet orliquid form.

Injection into muscle or skin are medicines given by shots.

Injections into a vein are medicines given through a small tubecalled an intravenous (IV) catheter.

Injection given into the spine are medicines given through asmall tube in your back called an epidural intrathecal catheter.

Pain treatments work differently for different people. Your doctor will work

with you to find the right pain medicine and treatment for you.You can help in

the following ways :

Page 27: Inpatient Huide

2322

Do not let anyone give you medications without checking yourhospital ID band every time. This helps prevent you fromgetting someone else's medications.Before any test or procedure, ask if it will require any dyes ormedicines. Remind your nurse and doctor if you haveallergies.When you're ready to go home, have the doctor or nurse goover each medication with you and a family member. Updateyour medication list from home, if any prescription changes orif new medications are added.

Take your medication list every time you go to your doctor'soffice, especially if you see more than one doctor. They mightnot know about the medications other doctors prescribed foryou.Ask your doctor to explain what is written on any prescription,including the drug name and how often you should take it.Then when you take the prescription to the pharmacy, you candouble-check the information on the label.Tell your doctor you want the purpose for which themedication is written on the prescription. Many drug nameslook alike when written poorly; knowing the purpose helps youand the pharmacist double-check the prescription.

Infection control procedures are meant to provide protectionto the patient and to the visitors.

One form of providing protection to the patients and visitors isthe wearing of specially designed clothing such as gowns,gloves and masks. These items protect patients and visitors.In addition to wearing specially designed clothing, good handwashing is ALWAYS recommended.

Sometimes extra precautions besides hand washing arerequired. This information will be on a card ("BarrierNursing") on the patient's door. Report to the nurses stationbefore visiting the patient to receive additional information onprotective clothing.

... ATTHE DOCTOR’S OFFICE :

INFECTION CONTROL

WHY :

HOW :

WHEN :

Infection Prevention and Control Advisory

PAIN MANAGEMENT

THERE ARE SEVERAL METHODS USED TO GIVE PAIN RELIEF

MEDICATION :

1. Please follow “Hand washing Guidelines”

2. Avoid visiting areas for which you don't have thepermission

3. Avoid touching any working surfaceareas/instruments/needles/syringes or any article whichis being/ has been used for patient care

4. Do not enter the patient care areas if you are sufferingfrom any communicable disease(s) eg.Cold/cough/diarrhea/fever/lung T.B (Tuberculosis)

5. In case you are on immunosuppressants, it is strictlyadvised that you do not enter patient care areas

6. Flowers and eatables are not allowed in patient care areas

7. No children below the age of 16 years shall enter thehospital other than for treatment of self

8. The hospital follows a 'No Smoking Policy’

While it may not be possible to completely eliminate pain, withtreatment, most pain can be controlled.

Talk with your doctor about pain-control methods that haveworked well for you before, and discuss any concerns.

Tell your doctor about any allergies to medicines you have.

Ask about side effects that may occur with treatment.

Tell your doctors what medicines you take for other healthproblems, since certain drugs, when taken with some painmedicines, can cause problems.

Most pain medicines are taken by mouth either in tablet orliquid form.

Injection into muscle or skin are medicines given by shots.

Injections into a vein are medicines given through a small tubecalled an intravenous (IV) catheter.

Injection given into the spine are medicines given through asmall tube in your back called an epidural intrathecal catheter.

Pain treatments work differently for different people. Your doctor will work

with you to find the right pain medicine and treatment for you.You can help in

the following ways :

Page 28: Inpatient Huide

2524

Rectal suppositories are medicines that dissolve in the rectumand are absorbed by the body.

Patches are medicines that are placed on a patch. The patch isplaced on the skin, so the medicines can be absorbed into thebody (transdermal patches).

There are several non-drug pain relief methods that can be veryeffective :

1. Relaxation techniquesGet into as comfortable a position as possible.Breathe in slowly while counting to three.Breathe out slowly while counting to three.Continue breathing in and out in the same pattern.Relaxation tapes may be helpful.

2. ImageryGet into as comfortable a position as possible.Imagine you are in a place you have found to be relaxing inthe past, such as a beach or the mountains.Breathe in and out slowly while picturing this in your mind.

3. MusicGet into as comfortable a position as possible.Listen to “easy” music or your favourite type of musicwith your eyes closed.

AcupunctureHeat/cold/massagePsychotherapyHypnosis

There are many medicines and treatments that can be used. Itmay be possible to make changes in your medicines or theschedule, if you are still having pain. Discuss these options withyour doctor, as well as any questions and concerns you may have.

OTHER NON-DRUGTHERAPIES INCLUDE :

WHAT CANYOU DOTO HELP RELIEVEYOUR PAIN?

FOR INFORMATION ON THESE AND OTHER THERAPIES, ASK YOUR

DOCTOR :

FOOD / DRUG INTERACTIONS

WHATYOU SHOULD KNOW ABOUTYOUR MEDICATIONS

INTRODUCTION

FOOD/DRUG INTERACTIONS

THINGSTO KEEP IN MIND

Medications, both prescription and over-the-counter, are usedevery day to treat acute and chronic illness. Medications can helppeople live healthy lives for a prolonged period. Although theseapproved drugs are prescribed often, it is important to realize thatthey must still be

Foods, and the nutrients they contain, can interact withmedications we take. This can cause unwanted effects. A

interaction occurs when a food, or one of itscomponents, interferes with the way a drug is used in the body.

This fact sheet describes common food/drug and drug/nutrientinteractions. We hope this will help you see the potential forinteractions and learn to avoid them. Be sure to talk to yourdoctor and pharmacist to get the maximum benefits frommedication use.

Foods can interfere with the stages of drug action in a number ofways. The most common effect is for foods to interfere with

This can make a drug less effective, because less gets

into the blood and to the site of action. Second, nutrients or otherchemicals in foods can affect how a drug is used in the body. Third,foods may affect excretion of drugs from the body.

With some drugs, it's important to avoid taking food andmedication together, because the food can make the drug lesseffective. For other drugs, it may be good to take the drug withfood to prevent stomach irritation.

Alcohol can affect many medications. Always check with yourdoctor or pharmacist about possible effects of alcohol on yourmedication.

As you probably know, there are a wide variety of medications inthe market today. Almost all medications have the potential tocause side effects. Many people take more than one medication.This is especially true with older people. When people takemultiple medications, food and drug interactions are more likelyto occur.

used with caution.

drug

absorption.

food/drug

Page 29: Inpatient Huide

2524

Rectal suppositories are medicines that dissolve in the rectumand are absorbed by the body.

Patches are medicines that are placed on a patch. The patch isplaced on the skin, so the medicines can be absorbed into thebody (transdermal patches).

There are several non-drug pain relief methods that can be veryeffective :

1. Relaxation techniquesGet into as comfortable a position as possible.Breathe in slowly while counting to three.Breathe out slowly while counting to three.Continue breathing in and out in the same pattern.Relaxation tapes may be helpful.

2. ImageryGet into as comfortable a position as possible.Imagine you are in a place you have found to be relaxing inthe past, such as a beach or the mountains.Breathe in and out slowly while picturing this in your mind.

3. MusicGet into as comfortable a position as possible.Listen to “easy” music or your favourite type of musicwith your eyes closed.

AcupunctureHeat/cold/massagePsychotherapyHypnosis

There are many medicines and treatments that can be used. Itmay be possible to make changes in your medicines or theschedule, if you are still having pain. Discuss these options withyour doctor, as well as any questions and concerns you may have.

OTHER NON-DRUGTHERAPIES INCLUDE :

WHAT CANYOU DOTO HELP RELIEVEYOUR PAIN?

FOR INFORMATION ON THESE AND OTHER THERAPIES, ASK YOUR

DOCTOR :

FOOD / DRUG INTERACTIONS

WHATYOU SHOULD KNOW ABOUTYOUR MEDICATIONS

INTRODUCTION

FOOD/DRUG INTERACTIONS

THINGSTO KEEP IN MIND

Medications, both prescription and over-the-counter, are usedevery day to treat acute and chronic illness. Medications can helppeople live healthy lives for a prolonged period. Although theseapproved drugs are prescribed often, it is important to realize thatthey must still be

Foods, and the nutrients they contain, can interact withmedications we take. This can cause unwanted effects. A

interaction occurs when a food, or one of itscomponents, interferes with the way a drug is used in the body.

This fact sheet describes common food/drug and drug/nutrientinteractions. We hope this will help you see the potential forinteractions and learn to avoid them. Be sure to talk to yourdoctor and pharmacist to get the maximum benefits frommedication use.

Foods can interfere with the stages of drug action in a number ofways. The most common effect is for foods to interfere with

This can make a drug less effective, because less gets

into the blood and to the site of action. Second, nutrients or otherchemicals in foods can affect how a drug is used in the body. Third,foods may affect excretion of drugs from the body.

With some drugs, it's important to avoid taking food andmedication together, because the food can make the drug lesseffective. For other drugs, it may be good to take the drug withfood to prevent stomach irritation.

Alcohol can affect many medications. Always check with yourdoctor or pharmacist about possible effects of alcohol on yourmedication.

As you probably know, there are a wide variety of medications inthe market today. Almost all medications have the potential tocause side effects. Many people take more than one medication.This is especially true with older people. When people takemultiple medications, food and drug interactions are more likelyto occur.

used with caution.

drug

absorption.

food/drug

Page 30: Inpatient Huide

2726

EXAMPLES OF FOOD / DRUG INTERACTIONS

Drug Class Food that Interacts Effect of the Food What to Do

Analgesic Alcohol Increases risk of liver Avoid alcohol(Crocin) toxicity

Dairy products; iron drugabsorption

penicillin,meals.

Anticoagulant Foods rich in Decreases drug Limit foods high in(Coumadin) Vitamin K effectiveness

Anticonvulsant Alcohol Causes increased Avoid Alcohol

effectiveness

absorption

Alcohol Increased drowsiness Avoid alcohol

pheniramine

Antihyperlipemic Food Enhances drug Take with foodlovastatin absorption

Grapefruit juice Increases drugnifedipine absorption pharmacist before

Anti-inflammatory Food or milk Decreases GI irritation Take with food or milk(Naprosyn), Alcohol Increases risk of liver Avoid alcohol(Brufen)

Food Decreases GI irritation Take with food

Psychotherapeutic Foods high in tyramine: Risk of hypertensive Avoid food high inMAO inhibitors: aged cheeses, chianti crisis tyramine

wine, pickled herring

Paracetamol

Antibiotic Decreases Do not take with milk.tetracyclines Take 1 hour before or

2 hours after food/milk.amoxicillin, Supplements Decreases drug Take 1 hour before or

absorption 2 hours afterzithromax, Food Decreases GI distress,erythromycin slows drug absorptionnitrofurantoin Food Take with food or milk

warfarin Vitamin K: liver,broccoli, spinach,cauliflower, andBrussels sprouts

phenobarbital, drowsinessprimidone Vitamin C Decrease in drug Moderate intake of

Vitamin C

Antifungal High-fat meal Increases drug Take with high-fat mealgriseofulvin

Antihistaminediphenhydramine(benadryl),chlor

Antihypertensive Consult your doctor orfelodipine,

changing diet

naproxenibuprofen damage or stomach

bleeding

Diureticspironolactone(Aldactone)

isocarboxazidtranylcypromine Brewer’s yeast, favaphenelzine beans

TELEPHONE NUMBERS* Direct Number ** Toll Free Number

Admission 2058, 2060

Ambulance 26925888*1066**

Billing 3359, 3360

Blood Bank 2011, 2015

Call Centre 1090, 1091

Dietician 2083, 2092

Emergency 2012, 2001, 26925888*

Food Service 2090/2091

Apollo Wellness Centre 1070, 107126925859*

House Keeping 1921, 1982

ICU Lobby 2125, 2155, 2189

Information 1067, 1068

Maintenance 1910, 1917

II 2275-78 3275-76III 2375-76 3376-77IV 2475-78 3474-76V 2575-76/50/53 3575-78VI 2675-76 3675-78

Floor Tower 1 Tower 2

Nursing Stations:

Office Numbers :

Managing Director 2108

Dir. Medical Services 2053, 2054

Medical Supdt. 2117

Nursing Director 2121

Marketing 1711, 1715

Corporate Helpdesk 184641676555*

International Marketing 1719, 1849

TPA / Insurance Helpdesk 1843, 2042

Medical Social Workers 2125

OP Pharmacy 1064, 106541626200*

Patient Transport – OP 1087

Patient Transport – IP 2415

Platinum Lounge 3040, 3000

Radio-Diagnostics 2026, 2027

Sample Collection 2098

Security Control 1926, 1983

Dear Guest,

Indraprastha Apollo Hospitals is committed to provide excellence in all spheres

of Healthcare Delivery. In case of any complaints, regarding the services

provided by the hospital, please contact the Senior Management Team at the

following numbers:

Managing Director: 29872108

Chief Operating Officer: 29871860

Addl. Director Medical Services: 29873034

Director Nursing: 29872120

Dep. Director Medical Services: 29872117

Page 31: Inpatient Huide

2726

EXAMPLES OF FOOD / DRUG INTERACTIONS

Drug Class Food that Interacts Effect of the Food What to Do

Analgesic Alcohol Increases risk of liver Avoid alcohol(Crocin) toxicity

Dairy products; iron drugabsorption

penicillin,meals.

Anticoagulant Foods rich in Decreases drug Limit foods high in(Coumadin) Vitamin K effectiveness

Anticonvulsant Alcohol Causes increased Avoid Alcohol

effectiveness

absorption

Alcohol Increased drowsiness Avoid alcohol

pheniramine

Antihyperlipemic Food Enhances drug Take with foodlovastatin absorption

Grapefruit juice Increases drugnifedipine absorption pharmacist before

Anti-inflammatory Food or milk Decreases GI irritation Take with food or milk(Naprosyn), Alcohol Increases risk of liver Avoid alcohol(Brufen)

Food Decreases GI irritation Take with food

Psychotherapeutic Foods high in tyramine: Risk of hypertensive Avoid food high inMAO inhibitors: aged cheeses, chianti crisis tyramine

wine, pickled herring

Paracetamol

Antibiotic Decreases Do not take with milk.tetracyclines Take 1 hour before or

2 hours after food/milk.amoxicillin, Supplements Decreases drug Take 1 hour before or

absorption 2 hours afterzithromax, Food Decreases GI distress,erythromycin slows drug absorptionnitrofurantoin Food Take with food or milk

warfarin Vitamin K: liver,broccoli, spinach,cauliflower, andBrussels sprouts

phenobarbital, drowsinessprimidone Vitamin C Decrease in drug Moderate intake of

Vitamin C

Antifungal High-fat meal Increases drug Take with high-fat mealgriseofulvin

Antihistaminediphenhydramine(benadryl),chlor

Antihypertensive Consult your doctor orfelodipine,

changing diet

naproxenibuprofen damage or stomach

bleeding

Diureticspironolactone(Aldactone)

isocarboxazidtranylcypromine Brewer’s yeast, favaphenelzine beans

TELEPHONE NUMBERS* Direct Number ** Toll Free Number

Admission 2058, 2060

Ambulance 26925888*1066**

Billing 3359, 3360

Blood Bank 2011, 2015

Call Centre 1090, 1091

Dietician 2083, 2092

Emergency 2012, 2001, 26925888*

Food Service 2090/2091

Apollo Wellness Centre 1070, 107126925859*

House Keeping 1921, 1982

ICU Lobby 2125, 2155, 2189

Information 1067, 1068

Maintenance 1910, 1917

II 2275-78 3275-76III 2375-76 3376-77IV 2475-78 3474-76V 2575-76/50/53 3575-78VI 2675-76 3675-78

Floor Tower 1 Tower 2

Nursing Stations:

Office Numbers :

Managing Director 2108

Dir. Medical Services 2053, 2054

Medical Supdt. 2117

Nursing Director 2121

Marketing 1711, 1715

Corporate Helpdesk 184641676555*

International Marketing 1719, 1849

TPA / Insurance Helpdesk 1843, 2042

Medical Social Workers 2125

OP Pharmacy 1064, 106541626200*

Patient Transport – OP 1087

Patient Transport – IP 2415

Platinum Lounge 3040, 3000

Radio-Diagnostics 2026, 2027

Sample Collection 2098

Security Control 1926, 1983

Dear Guest,

Indraprastha Apollo Hospitals is committed to provide excellence in all spheres

of Healthcare Delivery. In case of any complaints, regarding the services

provided by the hospital, please contact the Senior Management Team at the

following numbers:

Managing Director: 29872108

Chief Operating Officer: 29871860

Addl. Director Medical Services: 29873034

Director Nursing: 29872120

Dep. Director Medical Services: 29872117

Page 32: Inpatient Huide

29

APOLLO HOSPITALS NETWORK

Indraprastha Apollo Hospitals, New DelhiSarita ViharDelhi - Mathura RoadNEW DELHI -110 076Tel : (011) 26925801, 26925858

Apollo Hospitals, NoidaE-2, Sector 26, Noida(Adjacent to Club 26)Tel : (0120) 4012000,2445353

Apollo Hospitals, Chennai21, Greams LaneOff Greams RoadCHENNAI - 600 006Tel : (044) 28293333,28290200

Apollo Speciality Cancer Hospital, Chennai320, Anna Salai, NandanamCHENNAI - 600 035Tel : (044) 24336119

Apollo Health City, Hyderabad105, Jubilee Hills,HYDERABAD - 500 033Tel : (040) 23607777

Apollo Gleneagles Hospitals, Kolkata58, Canal Circular RoadKOLKATA - 700 054Tel : (033) 23203040

Apollo Hospitals, Bangalore154/11, Opp. IIM BangaloreBannerghatta RoadBANGALORE - 560 069Tel : (080) 4030 4050

Apollo Hospitals, AhmedabadPlot No. 1A, Bhat GIDC EstateDistt. Gandhinagar - 382 428Ahmedabad, GUJARATTel : (079) 66701800

Apollo Hospitals, BilaspurLingiyadih Village, Off Seepat RoadBILASPUR - 495 001Tel : (07752) 243300

Apollo Hospitals Heart & Kidney Centre, VizagWaltair Main RoadVISAKHAPATNAM - 530 002Tel : (0891) 2727272

Apollo BGS HospitalsAdhichunchanagiri RoadKuvempunagarMYSORE - 570 023Tel : (0821) 2568888

Apollo Hospitals, MaduraiLake View Road, K.K. Nagar,MADURAI - 625 020Tel : (0452) 2580892,2580893,2580894

SPS Apollo Hospitals, LudhianaSherpur Chowk, G.T. Road,LUDHIANA - 141 003Tel : (0161) 5037777,5024444

Apollo Hospitals,DhakaPlot No. 81, Block No. EBashundhara R/ADHAKA - 1229, BangladeshTel : (+880) 29891661-2

Apollo Childrens Hospital, ChennaiNo. 15, Safi Mohammed RoadThousand LightsCHENNAITel : (044) 28298282, 28296262

Apollo Hospitals, BhubaneswarPlot No. 251, Old Sainik School Road,Unit-15, ORISSATel : (0674) 6661016, 6661066

Apollo Hospitals, NashikPlot No 1, Swaminarayan Nagar, AurangabadNaka, Panchavati, Opposite Mumbai - AgraHighway Nashik, MaharashtraTel : (0253) 251 0750

Apollo Hospitals, IndoreScheme No. 74 C, Sector D, Vijay Nagar, NearPower HouseIndore, Madhya PradeshTel : (0731) 244 5566

Apollo Hospitals, TiruchirappalliTiruchi Chennai Hwy, Ariyamangalam Area,Tiruchirappalli,Tamil Nadu 620010Tel : (0431) 330 7777

28

TELEMEDICINE

1. Tele ConsultIf you want to consult a specialist, take a second

opinion or understand your condition better, you

can visit a partner center as referred by your Doctor.

You must bring your medical records and images as

appropriate; these would be uploaded to our

system. During a consult, the doctor would talk to

you and also analyze your medical reports and

provide assistance in diagnosis.

2. Tele Consult for Continued CareIf you had travelled from your home to visit an

Apollo facility and got a procedure done or

underwent t rea tment , and have been

recommended continued monitoring of your

health, you now have the option of using VC facility

of our Partner Hospital, Apollo Clinic or your

nearest VC Center. As in Tele Consult, your reports will be uploaded on our

system. At the appointed time, you could consult with your doctor, who would

examine your case and provide appropriate advice.

3. Tele Consult for Critical CareTele Consult for Critical Care is a product

designed for critical patients who are admitted in

partner hospitals and need immediate access to

Apollo Specialist Doctors.

In case such a request is made, Apollo would assemble a team of experts who

would be connected by VC to the ICU and the doctors of the partner hospitals.

Medical records and images would be uploaded to our system and analyzed

by our team of specialists.

Frequently Asked Questions

1. What does Telemedicine mean to my family and me?l Telemedicine is designed to bring quality health care and specialist services

to remote areas, where they are not available

l Follow up care can be done from a telemedicine centre close to your home

town

l You and your family are saved the inconvenience and expenses involved in

travelling long distances

2. How much time does it take to get a confirmation for the consult ?You would receive a confirmation within 24 - 48 hours.

3. If the service is not available in my town or locality, can I still avail of TeleConsult services ?If the service is not available in your town, Our officer would arrange for a

Page 33: Inpatient Huide

29

APOLLO HOSPITALS NETWORK

Indraprastha Apollo Hospitals, New Delhi

Apollo Health City, Hyderabad

Apollo Gleneagles Hospitals, Kolkata

Apollo Hospitals, Bangalore

Apollo Hospitals, Ahmedabad

Apollo Hospitals, Noida

Apollo Hospitals, Chennai

Apollo Speciality Cancer Hospital, Chennai

Apollo Hospitals, Bilaspur

Sarita ViharDelhi - Mathura RoadNEW DELHI -110 076Tel : (011) 26925801, 26925858

105, Jubilee Hills,HYDERABAD - 500 033Tel : (040) 23607777

58, Canal Circular RoadKOLKATA - 700 054Tel : (033) 23203040

154/11, Opp. IIM BangaloreBannerghatta Road

- 560 069Tel : (080) 4030 4050

Plot No. 1A, Bhat GIDC EstateDistt. Gandhinagar - 382 428Ahmedabad,Tel : (079) 66701800

E-2, Sector 26, Noida(Adjacent to Club 26)Tel : (95120) 4012000,2445353

21, Greams LaneOff Greams RoadCHENNAI - 600 006Tel : (044) 28293333,28290200

320, Anna Salai, NandanamCHENNAI - 600 035Tel : (044) 24336119

Lingiyadih Village, Off Seepat Road- 495 001

Tel : (07752) 243300

BANGALORE

GUJARAT

BILASPUR

Apollo Hospitals Heart & Kidney Centre,Vizag

Apollo Hospitals, Madurai

SPS Apollo Hospitals, Ludhiana

Apollo Hospitals,Dhaka

Apollo BGS Hospitals

Apollo Childrens Hospital, Chennai

Apollo Hospitals, Bhubaneswar

Waltair Main Road- 530 002

Tel : (0891) 2727272

Lake View Road, K.K. Nagar,- 625 020

Tel : (0452) 2580892,2580893,2580894

Sherpur Chowk, G.T. Road,- 141 003

Tel : (0161) 5037777,5024444

Plot No. 81, Block No. EBashundhara R/A

- 1229, BangladeshTel : (+880) 29891661-2

VISAKHAPATNAM

MADURAI

LUDHIANA

DHAKA

Adhichunchanagiri RoadKuvempunagar

- 570 023Tel : (0821) 2568888

No. 15, Safi Mohammed RoadThousand LightsCHENNAITel : (044) 28298282, 28296262

Plot No. 251, Old Sainik School Road,Unit-15, ORISSATel : (0674) 6661016, 6661066

MYSORE

28

TELEMEDICINE

1. Tele Consult

2. Tele Consult for Continued Care

3. Tele Consult for Critical Care

Frequently Asked Questions

1. What does Telemedicine mean to my family and me?

2. How much time does it take to get a confirmation for the consult ?

3. If the service is not available in my town or locality, can I still avail of TeleConsult services ?

If you want to consult a specialist, take a secondopinion or understand your condition better, youcan visit a partner center as referred by your Doctor.You must bring your medical records and images asappropriate; these would be uploaded to oursystem. During a consult, the doctor would talk toyou and also analyze your medical reports andprovide assistance in diagnosis.

If you had travelled from your home to visit anApollo facility and got a procedure done orunderwent t rea tment , and have beenrecommended continued monitoring of yourhealth, you now have the option of using VC facilityof our Partner Hospital, Apollo Clinic or yournearest VC Center. As in Tele Consult, your reports will be uploaded on oursystem. At the appointed time, you could consult with your doctor, who wouldexamine your case and provide appropriate advice.

Tele Consult for Critical Care is a productdesigned for critical patients who are admitted inpartner hospitals and need immediate access toApollo Specialist Doctors.

In case such a request is made, Apollo would assemble a team of experts whowould be connected by VC to the ICU and the doctors of the partner hospitals.Medical records and images would be uploaded to our system and analyzedby our team of specialists.

l Telemedicine is designed to bring quality health care and specialist servicesto remote areas, where they are not available

l Follow up care can be done from a telemedicine centre close to your hometown

l You and your family are saved the inconvenience and expenses involved intravelling long distances

You would receive a confirmation within 24 - 48 hours.

If the service is not available in your town, Our officer would arrange for a

Page 34: Inpatient Huide

30

consult in your town through our partner hospital/Reliance Webworld. Thiswould be arranged within 72 hours.

You or your relative contacts the nearestTelemedicine Consultation Centre and requestsfor a specialist consultation (details of yournearest centre could be obtained from ourTelemedicine officer). The Centre’s officer fixesan appointment and gives advice on furthermanagement. The doctor examines youremotely through VC. A prescription with thespecialist’s signature is faxed to you. If reviews are required, a similarprocedure is followed.

Yes, you will be able to get in touch with the same specialist for all your reviewconsultations with prior appointment.

You can always come to Apollo Hospitals for a consultation; however,TeleHeal is a cost-effective and timesaving way of consulting with your doctorin selective cases. If you Tele Consult from your town, you would save time andcost of travel.

No. It will cost less than 10-20 percent of the amount spent on travel, food andaccommodation, depending on the distance involved. Besides, you also savetravelling time.

Haryana Hissar CMC Hospital, Hissar

Punjab Bhatinda Nova Heart Hospital, Bhatinda

UP Lucknow Vivekanand Hospital, Lucknow

MP Gwalior Sahara Hospital, Gwalior

J&K Jammu Jammu Health Care & Diagnostic

Centre Pvt. Ltd., 12, Bakshi Nagar,

Opp. Punjab National Bank, Jammu

WB Kolkata Apollo Information Centre, Kolkata

WB Kolkata Apollo Gleneagles Hospitals,

Kolkata

Assam Guwahati Apollo Information Centre,

Guwahati

Assam Silchar Apollo Information Centre, Silchar

Jharkhand Ranchi Abdur Razzaque M.A.W.

Hospitals,Ranchi

UP Allahabad Jeevan Jyoti Hospital, Allahabad

MP Gajwel Jaisree Hospital, Gajwel

MP Neemuch Vikram Hospital, Neemuch, MP

4. What exactly happens in a Tele Consult?

5. Do I get to meet the same specialist for follow up?

6. Why can’t I come to Apollo Hospitals?

7. Is consultation through Telemedicine expensive ?

List of Telemedicine Centers

North & East:South:

Overseas:

Reliance Centers:

Tamil Nadu Chennai Apollo Hospitals, Chennai

Nepal Kathmandu Om Hospitals, Kathmandu

Afghanistan Kabul Wahaj's Hospital,Kabul

Muscat Muscat Apollo Medical Centre, Muscat

Baghdad Iraq Alkut Medical Centre, Alkut

Baghdad Iraq Apollo Telemedicine Centre

UP Kanpur 14/125, Parade, The Mall,

Opp. PPN Market, Kanpur

UP Saharanpur Reliance Web World,

Shop No. G-1, 2 Parshavanath

Plaza Court Road, Saharanpur

Rajasthan Udaipur Meera Complex, Sardarpura,

Opp. Meera Girls College, Udaipur

Rajasthan Jodhpur Nai Sarak, Jodhpur

Punjab Chandigarh Reliance Webworld, SCO 24-25,

Sector 9, Chandigarh

AP Guntur Deluxe Complex, Arundelpet,

Guntur

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For appointments / queries

Please call : 26825604, 26825708,

29871090

Page 36: Inpatient Huide

*Terms & condition apply.