innovation for the future

Innovation for the Future

Stefan Wolf Solution Management, Industry Business Unit Utilities

SAP America, Inc.

© 2014 SAP AG or an SAP affiliate company. All rights reserved. 2

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the

permission of SAP. This presentation is not subject to your license agreement or any other service or subscription

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related presentation, or to develop or release any functionality mentioned therein. This document, or any related

presentation and SAP's strategy and possible future developments, products and or platforms directions and

functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The

information in this document is not a commitment, promise or legal obligation to deliver any material, code or

functionality. This document is provided without a warranty of any kind, either express or implied, including but not

limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This

document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility

for errors or omissions in this document, except if such damages were caused by SAP´s willful misconduct or gross

negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ

materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking

statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

Legal disclaimer


UTILITIES TODAY

Complex

Infrastructure

Requirements

Changing

Model of

Consumers

IT/OT

Convergence


Increase Asset Utilization

Minimize Safety Risk

Reduce Operational Costs

ASSET OPTIMIZATION SOLUTIONS GOALS

OPERATIONAL EFFICIENCY FOR UTILITIES

Asset Analytics

Spare Part Procurement

Core Plant Processes

Predictive Maintenance

Asset Management

Powered by HANA

© 2013 SAP AG. All rights reserved. 5

Historical Utility Systems

Operational Technology

Energy Management Systems

Distribution Management Systems

Substation Automation

Distribution Automation

Field Area Network

Microwave

AMI

Information Technology

Customer Information Systems

Enterprise Asset Management

Supply Chain

AP / AR

Project Systems

HR & Payroll

Financial Management & Controls

Enterprise Mobility Platform

Enterprise Security

Energy Trading & Risk Management

IVR / VOIP

Enterprise Services Bus

eMail

“The Great Wall”


Utilities with SAP

Operational Technology

Energy Management Systems

Distribution Management Systems

Substation Automation

Distribution Automation

Field Area Network

Microwave

AMI

Information Technology

Customer Information Systems

Enterprise Asset Management

Supply Chain

AP / AR

Project Systems

HR & Payroll

Financial Management & Controls

Enterprise Mobility Platform

Enterprise Security

Energy Trading & Risk Management

IVR / VOIP

Enterprise Services Bus

eMail

IT/OT Convergence

Multichannel Communication

Workforce Management

Mobile Workforce

Meter Data Unification & Synchronization

GIS / Spatial

Data Historian

Outage Management

SAP


Meeting the New Real-Time Business Needs Requires

Two Platforms in One

BUSINESS PROCESS PLATFORM

INFORMATION PLATFORM

Powered by SAP HANA® software

Trading & Portfolio

Services

Innovative Tariffs

Mobility Services

Virtual Power Plants

Predictive

Maintenance

Forecasting

Demand Response

Management

Outage Management

Smart Home

Energy Management

Data Quality Data Analysis

User Access

Data Capturing

Data

Management


Our Vision – The Next Generation Utilities Platform Evolutionary innovation without disruption

Partner

Solutions e.g. Choice, STI,

basistechnologies,

ESRI

SAP

Business

Intelligen

ce

MDUS

SCADA, NIS etc. AMI Headend

Data Historian

GIS ERP External Provider

SAP

Business

Suite

(incl. IS-U)

Further

SAP

Solutions (e.g. Smart

Meter Analytics,

Predictive

Maintenance)

SAP Real Time Data Platform for Utilities

Customer

Solutions

Data

&

Co

mp

uti

n

g L

aye

r

Data

So

urc

es

Vis

ua

liza

tio

n

&

Ap

pli

ca

tio

n

La

ye

r

© 2014 SAP AG. All rights reserved. 8 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement


The PI System and SAP RTDP are connected in

real-time through SAP Sybase ESP

Filter and upload data to SAP HANA

with extremely high performance

Analyze complex events.

Real-time streaming

data and events

Forecasted / predicted data

Revised thresholds

Analyze multi-dimensional

relationships of data from

heterogeneous sources

Provide forecasted and

predicted data

Operational Analytics

AMI Headend

Business Analytics

SAP HANA

SAP Sybase ESP

SCADA DCS PLC PMU

Record, store and filter time series data

Securely pass data between a control

and a corporate network

HANA is at the heart of

the SAP Real Time Data

Platform


CHANGING ROLE OF THE CONSUMER COST EFFECTIVE CUSTOMER INTERACTIONS

DIRECT

CONTACT CENTER

WEB

MOBILE

SOCIAL


Utility business is tasked to better engage with customers

Real-time answers Rich experience

through Mobile and

Social Interaction

Consistent

communication

across channels

Personalized

offers

3


CRM Smart Energy

Data IS-U

SAP for Utilities Non-SAP

systems Non-SAP

systems Non-SAP

systems Non-SAP

systems

Based on existing data and

processes from existing

business systems

Deliver more customer apps,

Deliver more often,

Consistency across channels

Utility IT is tasked to deliver apps and infrastructure

Secure, Open ID, Scalable, Reliable, Open standards,

Premise or Cloud, In-memory speed, Resilient


Multi-Channel Foundation Business Benefits

SAP Multichannel Foundation for Utilities

•Open standards: develop and deploy integrated apps quicker for any channel

• Flexible, scalable integration layer

•Avoid costly app-per-app integration projects

•High SAP security standards

• Take advantage of SAP delivered self-service apps

•Available on-premise or cloud based (planned)


Search and Contextual Navigation for SAP Business Suite Powered by SAP HANA

Google like search Contextual search results and navigation

*Forrester Research, 2011


Business Suite for Utilities on HANA – Planned Roadmap

Q4/2012 Q1/2014 Q2/2014 Q4/2014

Launch

ERP on HANA 1.0

(based on EhP 6, excluding

Utilities processes)

Launch

IS-U on HANA*

(based on EhP 7,

including Utilities

processes)

Launch

CRM on HANA 1.0

(based on EhP2 including

Utilities processes)

© 2014 SAP AG. All rights reserved. 16 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

2014

Optimizations

Analytical Dashbords for

Meter2Cash

(ERP on HANA)

Energy Settlement (ERP

on HANA)

Fast Search

(CRM on HANA)


SAP value map for utilities Maximize revenues and achieve sustainable growth

Human

Resources

Core Human Resources and Payroll

Talent Management Time and Attendance

Management Workforce Planning

and Analytics

Finance Financial Planning

and Analysis Accounting and Financial Close

Treasury and Financial Risk Management

Collaborative Finance Operations

Enterprise Risk and Compliance Management

Procurement

Information

Technology

IT Strategy and Governance

Technology

and Platform

Real-Time Enterprise

Real-Time Analytics

Enterprise Mobility

Enterprise Information

Management

Application Integration

Big Data Cloud Solutions

IT Infrastructure Management

IT Portfolio and Project Management

IT Service Management

Application Lifecycle Management

IT Strategy and Governance

Strategic Sourcing and Supplier Management

Procure to Pay with Business Network

Collaboration

Business Network Extensions for Procure to Pay

Customer Experience

Multichannel Marketing

Sales and Customer Service for Residential Customers

Energy Supply Chain

Optimization

Fuel Supply Chain Management

Energy Portfolio Management

Operational Efficiency

for Plants and Grids

Capital Portfolio and Project Management

Asset Visibility and Performance

Asset Operations and Maintenance

The Intelligent Grid

Meter Data Management and Operations

Grid Data Processing and Analysis

Demand-Side Management

Environment, Health, and Safety

Sales and Customer Service for Commercial and Industrial

Customers

Energy and Environmental Resource Management

Customer Education Bill to Cash


Overview of SAP road map for utilities Road map highlights

Industry-specific solutions for utilities on the SAP

HANA platform

SAP Customer Relationship Management (SAP CRM)

application powered by SAP HANA

SAP Multichannel Foundation for Utilities software

Conditional billing

Continuous innovation for SAP AMI Integration for

Utilities software

Customer connection (various topics)

Prepayment functionality for utilities companies

SAP CRM Interaction Center rapid-deployment

solution for use in utilities (enhanced)

SAP Energy Demand-Side Management for Utilities

application

SAP Utilities Customer Engagement mobile solution

Side-panel adoption utilities

Fuel Supply Chain Management

Waste to energy

Industry-specific solutions for utilities on the SAP

HANA platform

SAP HANA Live for utilities

SAP Multichannel Foundation for Utilities

SAP Business Suite powered by SAP HANA:

accelerated energy-data management settlement

SAP CRM powered by SAP HANA: one field search

in interaction center

Legal changes and localization in selected countries

Convergent sales and integration

Solution roundoffs (device management and so on)

Country-specific enhancements (German metering)

Cloud-based offerings for utilities

SAP Data Management for utilities

Continued enablement and extensions based on

SAP HANA

Continued support for localized processes and

compliance requirements

Predictive analysis of critical assets for predictive

maintenance

Collaborative business networks

Improved User Experience for Business Suite

Future direction Recent innovations Planned innovations


© 2014 SAP AG or an SAP affiliate company. All rights reserved.

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The information contained herein may be changed without prior notice.

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National product specifications may vary.

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in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and

other countries.

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2014

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