innovation & agility in the european public sector serbia

Interoperability

Beograd, Serbia14 June 2012IBM Confidential

Innovation & Agility in the European Public Sector

© 2012 IBM Corporation2

IBM Software | Solutions for Public Sector

This is an abbreviated set of slides presented at the 14 June 2012 event jointly sponsored by the Ministry of Interior, Serbia (MuP) and IBM.

For further discussions on specific solutions, products or the strategy for interoperability, please contact:

- Bogdan Tomanovic- Nikola Guzina

Achal PrakashIBM Software Solutions & SalesCentral & Eastern EuropePrague

IBM MARKETING | GMR - CEEIBM Software | Solutions for Public Sector

3 central&easterneurope

Solution implementation is difficult

Planning

Analysis

Tax CollectionSocial Benefits …

Fraud and AbuseServicesOfferings

CitizenInformation



The picnic is ending

CITIZENS ARE IMPATIENT

MONEY DOES NOT GROW ON TREES

SECURITY CANNOT BE TAKEN FOR GRANTED

PROTOCOLS & AGREEMENTS HAVE TO BE FOLLOWED

SOCIETIES HAVE TO BE MORE COMPETITIVE



In Europe, inter-operability is a binding requirement

GOVERNMENT

Energy

LaborState

Agriculture

Commerce

Defense

Housing

Justice

Education

Healthcare

Treasury

Transportation

GOVERNMENT

20TH CENTURY GOVERNMENT 21ST CENTURY GOVERNMENTNon-government Organizations

Universities

Private Sector Communities & Citizens

Other Countriesand Governments



Connectivity and governance

Flexible integration across internal operations, hybrid environments and extended value chains

End-to-end visibility into transactions across the multi-enterprise digital

value chain

Rapid change and exception management of business and technical resources within and

beyond the organization



IBM & the public sector



IBM continues to make a difference

STOCKHOLM TransportationTraffic reduced by 100,000 vehicles

per day

Train & transit passengers up by

40,000 per day

Parking fines reduced by 29%

BARI Economy50% reduced

shipping times for local deliveries

Better wine quality with constant soil

monitoring

Efficient fishermen – merchant supply

chain

GERMANY Defense€7.5 billion project modernization for

Bundeswehr

Outsourcing of non-military IT infrastructure

NEW YORK Citizen ServicesAccess to services

for 2 million people

Reduction in wait times from months

to days

Reduced cost per transaction

MADRID Emergency Mobilization &

coordination for emergencies

Intelligent assignment of

resources

UK SecurityCoordination

among airlines, border, police

Advance passenger data

processing



IBM’s solution strategy is aligned with the needs of national, regional and local governments

Social services and social security

Customs, borders andrevenue management

Defense and public safety

Transportation

GOVERNMENTS ARE FOCUSED ON…

Communications

Finance and taxation

Multi-channel deliveryAutomated data collection and analysisInfrastructure transformation

Border Risk management and assessmentGlobal tracking

Emergency responseDigital video surveillanceEmergency response networks

Fare management plansFleet and asset management (MRO)

Internet securityMobile operations

Road usage chargingTransportation infomanagement

IBM IS LEADING IN…

Identity managementFinancial management

Community broadband networksMobile worker support

E-tax filingAudit management

Non-filer assessment



Money does not grow on trees

RevenuesAn opportunity to simplify tax collection for citizens while reducing costs and fraud for government agencies

• Understand the citizen-centric view

• Validate data as citizens fill out forms, preventing costly and frustrating mistakes and rework

• Provide users with digital signing abilities

Single View of the Citizen

• Increase multi-channel access to encourage greater choice, interaction and compliance

• Collaborate across government agencies

• Reduce errors by automating processes

Simplified Processes

Fraud Reduction

• Analyze exploding volumes of data to discover patterns or behaviors of specific taxpayers

• Create real-time dashboards of operations

• Automate and customize routine activities to speed processingand reduce duplication efforts



IBM solutions saved $889 million by optimizing audit case selection

Slash fraud in the 24 Million returns processed annually

Business rules optimize funds recovery by 457% saving

$889M over 5 years

Proven application infrastructure provides platform for flexibility

SOA integrates portal, mainframe-based apps,

data warehouse, and forms



IBM middleware drives integration, transformation, and extension

Business process management

Enterprise mobile

Cloud

Security

Application infrastructure

Connectivity and integration



How it all works

Step 1 | Align SOA and BPMStep 2 | Provide consistent user interfaces to processStep 3 | Define & refine basic elementsStep 4 | Manage services & choreograph process executionStep 5 | Use industry accelerators with process solutionsStep 6 | Provide adapters & connectivity to third-party applicationsStep 7 | Provide business event processing & activity monitoring

Start with addressing your infrastructure architecture.Build a strong foundation with securityVirtualize, optimize and automate workloadsDeliver and scale new services using public-private clouds

Then…

Mobilize.

A

B

C



Constructing the architecture for business agility

Align SOA and BPM | Step 1




Provide consistent user interfaces to processes | Step 2




Define and refine basic elements | Step 3




Manage services & choreograph process execution | Step 4




Use industry accelerators with process solutions | Step 5



Projects have a set of products & assets that provide the declared business value

Social Servicesand

Social Security

MetropolitanTransportation

and RoadsTax and Revenue

Management

Integrated Urban Infrastructure

Safety and Security

Enable collaboration to improve public safety

Command & Control; Integrated Intelligence;

Integrated Border Management; Criminal

Justice Management

Optimize citizen-centered experiences by connecting people to programs based on individual needs

Single View of Citizen; Integrated Case

Management; Citizen Services

Build multi-modal transportation systems to collectively optimize capacity, reduce congestion, and

improve convenience

Road User Charging; Integrated Fare

Management; Transport Information Management

Create sustainable cities with effective management of resources and carbon

footprint

City Operations Center; Carbon Management;

Utilities Management; Smart Buildings

Use business intelligence to improve insight and elevate performance with

visibility and control

Multi-channel Access; Core Applications & Compliance;

Business Intelligence & Knowledge Management




Provide adapters & connectivity to third party applications | Step 6




Provide business event processing & activity monitoring | Step 7




Constructing the BPM architecture for business agility | Accelerating process improvement

WebSphere Business Monitor provides visibility and insight with advanced

monitoring

Process Designer andIntegration Designer

improve user productivity with smarter work

management

WebSphere ILOG Business Rule Management Systems enhances decision-making

with business rules

WebSphere Business Eventshelps correlate and handle

patterns of events

IBM BPM provides shared process models,

synchronized assets, and end-to-end process

improvement

IBM Industry Frameworks & WebSphere Industry

Content Packs accelerate agility in your business

IBM Blueworks Liveprovides process discovery

with cloud-based BPM tools, process inventory and

mapping, plus content & community

WODMIBM Mobile Foundation

provides end-to-end development, delivery,

security, and management of mobile apps with BPM

integration



Essential BPM Capabilities

ExecutiveManagement

CustomerService

Risk ManagementTeams

Financeand Ops

Account Administration



Game Changer 1

Decision Management: From design time to run time

Decide

Evaluations Correlations

Event Sources

Detect

Actions Actions

BEP - Detects when events or patterns of events occur to notify people or systems to take action

BRMS - Decides business outcome through execution of business rules against available data



Game Changer 2

Mobilize your government

SMARTPHONESSMARTPHONESTABLETSTABLETS

14%14%

7%7%

0%0%

5%5%

12%12%

7%7% 7%7%

5%5% 5%5%

7%7%

2%2%

29%

21%

12%

10%

19%

14%

12%

10% 10% 10%

2%

29%29%

21%21%

12%12%

10%10%

19%19%

14%14%

12%12%

10%10% 10%10% 10%10%

2%2%

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2011

2012-2013

2011

2012-2013

Smart Devices for Business Application AccessSource: Corporate Executive Board, April 21, 2011: Supporting Consumerized Mobility, Infrastructure Executive Council



IBM Mobile Platform

Build, connect, manage and secure your mobile enterprise

Includes:

• IBM Worklight v5.0

• IBM WebSphere Cast Iron

• IBM Endpoint Manager for Mobile Devices

Plus New Services Offering:

• IBM Software Services for Mobile Foundation

IBM Mobile Foundation v5.0



Key takeaways

1. Public finances are under pressure

2. Yet public demands keep growing

3. So services must cost less & provide more value

4. Information technology is a proven way

5. Solutions are available and successful

6. Modernization is unavoidable

7. This is how technology helps societies advance



What next?1. Think broadly

Aligning Business and ITViewing the long-termMarching to an operational environment

2. Know your optionsBeing aware of forward looking technologySeeking innovative groundingUnderstanding solution capabilities

3. Ask for proofGoing beyond the hypeLooking for facts, demos and working proof

4. Watch the moneyAssessing valueKnowing total cost of ownership

5. Don’t just buy; partnerSeeking trust, not only a transactionInteracting frequently

6. Start doingStarting small and showing resultsScaling fast

7. EvolveImproving capabilities and adding as needed

There is an opportunity cost of waiting too long

You can’t get to the desired state all at once

You can benefit from our collective experience and total

IBM value proposition

Focusing on value gives a more balanced perspective

You also have to sell the solution to internal audiences

We have the obligation to coach you for the right decision

You have to know where you are going to end up



Thank you.

[email protected]@cz.ibm.com

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