infrastructure handbook - adelaide.edu.au · > excellent project & service delivery >...
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Our directory of services and information
Infrastructure Handbook
www.adelaide.edu.au/infrastructure
We are here to help you with...
> excellent project & service delivery
> high quality customer service
> efficient response times
> enhanced customer engagement
Overview
The Infrastructure Branch manages the University’s $1.8 billion facilities portfolio. We provide services to support the University’s learning, teaching and research activities.
Infrastructure Branch plays an active role in ensuring the campuses and physical facilities of the University continue to develop, adapt and improve in a complex, competitive and changing higher education environment.
Our role is to ensure a strong performing asset portfolio and customer-focused project and service delivery.
We aim to be a trusted co-creation partner, delivering value for money, high quality project outcomes and service excellence.
Our services
> Security & access
> Scoping & project delivery
> Maintenance
> Strategic asset & space management
> Relocations
> Facilities & venue hire
> Cleaning & waste management
> Transport & parking
> Signage
> Mail & courier services
Our services in detail
Scoping & Project Delivery Whether its a small job or major refurbishment, we provide full services from inception through to completion of capital works.
Cleaning & Waste Management Our service level committment to cleaning and waste services can be accessed online. We can also arrange regular or ad hoc cleaning services for your area.
Facilities & Venue Hire Do you need to book a room or venue on campus? If it’s for a meeting or a conference, we can help you book and plan your event on any of our campuses.
Security & Access Staff, student or visitors access, requests, visiting after hours, immediate access to buildings and CTAs, security escorts, and alarm monitoring.
Relocations We will help you to develop a relocation plan that fits your needs, allowing you to stay focused on the day-to-day operations of your business.
Maintenance We aim to provide well maintained facilities and grounds through a planned maintenance schedule. However, if you notice something out of place, please let us know and we will work to fix it.
Strategic Asset & Space Management We develop and provide strategic advice on infrastructure options to meet faculty and divisional needs to help you get the best out of your facilities.
Transport & Parking We provide a free after hours shuttle bus service, inter-campus transport, and manage parking facilities across the University.
Mail & Courier Services We coordinate Toll and Australia Post to provide courier requirements for all University departments including local, interstate and international services.
Signage We ensure a professional standard of signage is developed with consideration of the University brand, and in line with Signage and Wayfinding Standards.
Emergency
• How do I report a theft or incident? Contact Security and Police
• How do I request changes to a staff/student or visitor card? /infrastructure/campus-services/build-grounds/access/
• How do I request immediate access to a locked room or building? Contact Security via phone: 8313 5444 - North Terrace 8313 7999 - Roseworthy 8313 7200 - Waite
• How do I update a contact relating to an alarm procedure? Contact Security via email: [email protected]
• Where do I go to ask about lost property? Security, Hub Central, Libraries, or Faculty office
• How do I arrange an escort to my car or bus stop after dark? Contact Security via phone: 8313 5444 - North Terrace 8313 7999 - Roseworthy 8313 7200 - Waite
To request staff or student access, visitor or after hours access, request immediate access to buildings and common teaching areas, or arrange security escorts.
Security & Access
If the emergency is life threatening, contact 000 before contacting campus security.
000
Life-threatening emergency
Emergency situation In an emergency, contact campus security.
8313 5444 - North Terrace 8313 7999 - Roseworthy 8313 7200 - Waite
• Is the roof leaking?
• Is there a loss of power?
8313 4008
Maintenance emergency
Log online request /infrastructure/campus-services/ [email protected]
Facilities Support: 8313 4008
Log online request /infrastructure/campus-services/maintenance [email protected]
Facilities Support: 8313 4008
Maintenance
We aim to provide well-maintained facilities and grounds through a planned maintenance schedule. However, if you notice something out of place please let us know and we will work to fix it.
• How do I report a dripping tap/ faulty light?
• How do I report damage within a Common Teaching Area (including furniture)?
• How do I report damage to a building? See contact details below for Facilities Support We are not responsible for damage to lab equipment within a research area. Contact your School or Faculty
• Who do I speak to about starting a project? Associate Director - Capital Projects Delivery: [email protected]
• Who do I contact to ask about the IIP (Infrastructure Investment Plan) process? Associate Director - Strategic Portfolio Management: [email protected]
• How do I organise a quote for installing some shelves or whiteboards, new air conditioner or some painting? Log online request
Scoping & Project Delivery
Whether its a small job or major refurbishment, we provide a full service from inception, quotes, installation, through to completion of capital works.
• Who do I contact to change my space footprint? Manager - Space Allocation and Planning: [email protected]
• Who do I contact to understand the space I occupy? Associate Director - Strategic Portfolio Management: [email protected]
• Who do I contact if I have a query in relation to my space charging space allocation? Manager - Systems and Business Improvement: [email protected]
• Who do I contact if I have a query in relation to space charging? [email protected]
Strategic Asset & Space Management
We develop, implement and provide strategic advice on facilities options to meet faculty and divisional needs.
We will help you to develop a relocation plan that fits your needs, allowing you to stay focused on the day-to-day operations of your business.
• Who do I contact to arrange the moving of some boxes or furniture? Log online request
• Who do I contact if I need to add more desks within a room? [email protected]
• Who do I contact to get rid of old or excess furniture? Log online request
• How do I change the location for mail delivery? Contact Toll Priority Mail Room 8425 1211
• Who do I contact to change door signage? Log online request
• Who do I contact to change foyer signage? [email protected]
Relocations
Visit /infrastructure/campus-services/facilities/ [email protected]
Events Bookings: 8313 5151
Log online request /infrastructure/campus-services/maintenance/ [email protected]
Facilities Support: 8313 4008
Our service level commitment to cleaning & waste services can be accessed online. We can also arrange regular or ad hoc additional cleaning services for your divison.
Waste Management
• How do I arrange an additional removal of rubbish? Log online request
• How do I arrange for additional confidential bins? Log online request *For collection of confidential bins, please quote Bin Code.
• How do I arrange disposal of e-Waste? Log online request
• How do I get rid of used batteries? Log online request *Deposit used batteries in battery bin located in Hub Central. A large battery bin can be provided by ISS at a cost.
• How do I book a room, outdoor space or building for a function/meeting/event?
• How do I book a sports ground for an event?
• How do I arrange parking for my event?
• How do I arrange security and access for my event?
• How do I arrange to serve alcohol at my event?
• How do I arrange catering for my event? *Catering is outsourced by user. However, we can offer function areas such as NWC, Staff Club or AHMS Bean Bar
Facilities bookings & venue hire
Do you need to book a room or venue on campus? If it’s for a meeting or a conference we can help you book and plan your event on any campus.
Refer to contact details below for queries regarding:
Visit /infrastructure/campus-services/transport/ [email protected]
Log online request /infrastructure/campus-services/maintenance/ [email protected]
Facilities Support: 8313 4008
Transport & Parking
We provide a free after hours shuttle bus service, inter-campus transport, and manage parking facilities across the University.
• How do I register to catch the inter-campus or inner-city bus? /infrastructure/campus-services/transport/
• How do I arrange a carpark for myself? www.parking.adelaide.edu.au
• How do I arrange a carpark for visitors? Use departmental parking permit or contact: [email protected] for temporary permit
Our service level commitment to cleaning & waste services can be accessed online. We also can arrange regular or ad hoc additional cleaning services for your division.
Cleaning
• How do I request cleaning services to attend outside of the regular cleaning schedule? Log online request *Please provide Dept and Project code as this may be rechargeable (out of hours cleaning)
• How do I arrange my windows to be cleaned? Log online request *Please provide Dept and Project code if you wish to proceed with quote.
Visit /infrastructure/campus-services/mail/ [email protected]
Mailroom: 8425 1211
Log online request /infrastructure/campus-services/maintenance/ [email protected]
Facilities Support: 8313 4008
Mail & Courier Services
Toll Priority and Australia Post provide all courier requirements for all University Departments including local, intrastate, interstate and international services.
• How do I find out about mail procedures and schedules? www.adelaide.edu.au/infrastructure/staff-services/mail/procedures/
• How do I arrange for a courier to deliver a parcel? www.adelaide.edu.au/infrastructure/staff-services/mail/courier/
• How do I arrange taxi truck for bulk deliveries? www.adelaide.edu.au/infrastructure/staff-services/mail/courier/
We ensure a professional standard of signage is developed with consideration of the University brand, and in line with Signage and Wayfinding Standards.
Signage
• How do I request new signage for our building? www.adelaide.edu.au/infrastructure/staff-services/build-grounds/signage/
• What do I need to do before I request a quote? Log an online request Please refer to the Signage and Wayfinding Standards.
• What if my signage request falls outside of these parameters set out on the website (e.g. marketing or advertising signage)? Contact Marketing and Communications by email or on 08 8313 7511.
The University of Adelaide’s Infrastructure Strategy 2013-2018 addresses the University’s future infrastructure requirements with respect to both facilities and technology.
Strategy
The Strategy guides the overall direction, priorities, and objectives for the University’s infrastructure planning (both facilities and technology), while retaining the flexibility to respond to specific conditions or requirements as they emerge.
The Infrastructure Investment Plan is an indicative five year rolling program of capital works which is informed by the Infrastructure Strategy. Assessed annually based on a review of needs and funding availability, the IIP outlines the annual capital allocation for both facilities and technology projects.
Infrastructure Investment Plan (IIP)
The Masterplan has developed the guiding principles and vision for the future. It is a long-term, aspirational plan; a guide to the development of our campuses in the future rather than a prescriptive blueprint. The next stage is to develop comprehensive business cases for the lead projects, including feasibility studies.
Campus Masterplans
Leads the management and strategic direction of the University’s leased property portfolio. Management of University co-location partner agreements, as well as lease and tenancy management.
Leasing & Retail
Responsible for leading the development of the strategic approach to the management, planning and investment in the University’s extensive and diverse property portfolio.
Strategic Portfolio Management
We are committed to a culture of continuous improvement. If you have any suggestions on what we are doing well or where we can improve, please let us know.
Feedback & continous improvement
Pocket Statistics
the average building age for all campuses
1970
20,000+ maintenance service centre
requests received per year
$70 million budget for the Infrastructure Investment
Plan for 2018
$Campus Sustainability Plan launched in 2017
14,835 formal teaching seats at the
North Tce campus
890+projects delivered by
INFRASTRUCTURE
2006since
Log online request /infrastructure/campus-services/ [email protected]
Facilities Support: 8313 4008
Log online request /infrastructure/campus-services/maintenance [email protected]
Facilities Support: 8313 4008
Infrastructure BranchLevel 6, Kenneth Wills Building
North Terrace, Adelaide, South Australia
www.adelaide.edu.au/infrastructure