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1 National Association for Court Management INFORMATION TECHNOLOGY Fundamentals and Foundations for Court Leaders Information Technology Information Technology Date(s) Educational Program or Sponsor Faculty 1.5 Hour Toolbox

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Information Technology. INFORMATION TECHNOLOGY Fundamentals and Foundations for Court Leaders. Date(s) Educational Program or Sponsor Faculty 1.5 Hour Toolbox. Information Technology. Agenda. Purposes and Context Governance: Leadership and Vision - PowerPoint PPT Presentation

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1National Association for Court Management

INFORMATION TECHNOLOGYFundamentals and Foundations for Court Leaders

Information TechnologyInformation Technology

Date(s)

Educational Program or SponsorFaculty

1.5 Hour Toolbox

2National Association for Court Management

Information TechnologyInformation Technology

1. Purposes and Context

2. Governance: Leadership and Vision

3. Infrastructure: Court Services and Applications4. Projects

Agenda

3National Association for Court Management

Information Technology Fundamentals

PURPOSES AND CONTEXT

IT Purposes and ContextIT Purposes and Context 11

4National Association for Court Management

Information technology is a tool, not an end unto itself.

Information Technology Curriculum Guidelines

National Association for Court Management

IT Purposes and ContextIT Purposes and Context 11

5National Association for Court Management

Information technology must honor due process and equal protection, independence and impartiality, and the roles that courts and other organizations in the justice system properly play.

Information Technology Curriculum Guidelines

National Association for Court Management

IT Purposes and ContextIT Purposes and Context 11

6National Association for Court Management

Purposes of Courts1. Produce individual justice in individual cases;

2. Give the appearance of individual justice in individual cases;

3. Provide a forum for the resolution of legal disputes;

4. Protect individuals from the arbitrary use of government power;

5. Create a formal record of legal status;

6. Deter criminal behavior;

7. Rehabilitate persons convicted of crime; and

8. Separate some convicted people from society.

Ernie Friesen

IT Purposes and ContextIT Purposes and Context 11

7National Association for Court Management

IT and Purposes

IT Purposes and ContextIT Purposes and Context 11

Purposes and

Responsibilities of Courts

Leadership

Visioning and Strategic Planning

Essential Components

Court Community Communication

Resources, Budget and

Finance

Human Resources

Management

Education, Training and Development

Information Technology Management

Caseflow Management

8National Association for Court Management

Information Technology Outcome Measures

1. Improved processes and productivity;

2. Improved knowledge of the organization

3. Increased communication;

4. Timeliness;

5. Integrity and accuracy; and

6. Dynamic and personal access.

IT Purposes and ContextIT Purposes and Context 11

9National Association for Court Management

1. Improved processes and productivity;

2. Increased communication;

3. Timeliness;

4. Integrity and accuracy; and

5. Dynamic and personal access.

Matching Court Purposes and Technology

IT Purposes and ContextIT Purposes and Context 11

Produce individual justice

10National Association for Court Management

Information Technology Data Measures

1. Integrity and accuracy;

2. Security;

3. Privacy;

4. Ubiquity and access

a. Speed

b. Scaleability

c. Standardization

IT Purposes and ContextIT Purposes and Context 11

11National Association for Court Management

Technology Acceleration

19401930132 mill.

1937 First ElectronicCalculator

1623 First Mechanical Calculator

1823 First Programmable Mechanical Calculator

1853 First Mechanical Computer

1890 US Census Bureau

123 mill.

190076 mill.Est. 50,000

IT Purposes and ContextIT Purposes and Context 11

1600

Babbage’s Difference Engine

Scheutz Difference Engine

18005 mill.

Hollerith Punch Card Computer

1911 IBM FoundedHollerith merges with competitor

Mechanical Era

12National Association for Court Management

1991 World-Wide Web

Technology Acceleration

2000284 mill.

1943: Legacy Systems (mainframe computers)

Thin Client

1971 Email 1992 Public Email

E-Filing

1950’s Digital Imaging (documents)

Video Conferencing

281 mill.

19801970249 mill.227 mill.203 mill.

19601950

Web based

IT Purposes and ContextIT Purposes and Context 11

1992 Public Internet

151 mill.

1984: Distributed ComputingClient Server Applications

CD/Subscription: Legal Resources

1984 EDI 1992 E-Commerce

1990

13National Association for Court Management

Exercise 1

Matching the Purposes of Courts with information technology outcome and data measures

IT Purposes and ContextIT Purposes and Context 11

• Use handout• Take about 5 minutes• Group discussion

14National Association for Court Management

Information Technology Fundamentals

GOVERNANCE: LEADERSHIP, VISION and STRATEGIC PLANNING

IT Governance: Leadership, Vision and Strategic PlanningIT Governance: Leadership, Vision and Strategic Planning 22

15National Association for Court Management

InfrastructureHardware,

Systems, Software

InfrastructureHardware,

Systems, Software

IT GovernancePolicy, Standards, Funding,Architecture, Organization

IT GovernancePolicy, Standards, Funding,Architecture, Organization

Services &ApplicationsData, Business

Information Technology Foundation

Adapted by Permission of Gartner, Inc.

IT Governance: Leadership, Vision and Strategic PlanningIT Governance: Leadership, Vision and Strategic Planning 22

16National Association for Court Management

Leadership is the energy behind every court system and court accomplishment.

Leadership Curriculum Guidelines

National Association for Court Management

IT Governance: Leadership, Vision and Strategic PlanningIT Governance: Leadership, Vision and Strategic Planning 22

17National Association for Court Management

Leaders think about, create, and inspire others to act upon dreams, missions, strategic intent, and purpose.

Leadership Curriculum Guidelines

National Association for Court Management

IT Governance: Leadership, Vision and Strategic PlanningIT Governance: Leadership, Vision and Strategic Planning 22

18National Association for Court Management

IT Leadership Principles The Court’s mission and service must drive

technology decisions and priorities;

Technology is not self-justifying;

Organizational change is the key to advancing technology;

Court leaders must understand technology and what it can do for them;

Technologists must understand court processes;

The end users must be involved in planning and development.

IT Governance: Leadership, Vision and Strategic PlanningIT Governance: Leadership, Vision and Strategic Planning 22

19National Association for Court Management

What I Know That Ain’t So

Then Now

Technology will make the Courts more efficient

Changing work processes makes the Courts more efficient

Court uniqueness National standards based on similarity

Separate is essential Linked is essential

Mainframes, PCs Distributed, tiered applications

“Waterfall” development “Spiral” development

IT Governance: Leadership, Vision and Strategic PlanningIT Governance: Leadership, Vision and Strategic Planning 22

20National Association for Court Management

What is Process Reengineering?A discipline that assumes courts must:

Change processes to leverage the potential of technology;

Use technology to drive changes in processes; and Develop measurements and controls for feedback

and continuous improvement.

Process Improvement is reengineering “lite,” or incremental change, usually defined by simplification and streamlining of court work processes. It is easier to promote in conservative and horizontal organizations.

IT Governance: Leadership, Vision and Strategic PlanningIT Governance: Leadership, Vision and Strategic Planning 22

21National Association for Court Management

Process Reengineering Principles Change will not happen without leadership and

champions; Change for the sake of change is pointless and

dispiriting. Don’t oversell the benefits; Power users are your best advocates. They know the

processes, applications, and pitfalls. They will not get on your side unless they believe in the change; and

Pilot projects always help promote change and discover what we do not know.

See IT Projects, Section 5, for a step by step approach to process reengineering and improvement.

IT Governance: Leadership, Vision and Strategic PlanningIT Governance: Leadership, Vision and Strategic Planning 22

22National Association for Court Management

IT GovernanceA. Policies

B. Organization

C. Standards

D. Funding

E. Architecture

F. Systems

Someone, somewhere is making decisions about these issues for your court or court organization.

IT Governance: Leadership, Vision and Strategic PlanningIT Governance: Leadership, Vision and Strategic Planning 22

23National Association for Court Management

IT Trial Court Meta Governance Models

State Centralized

State/Local Distributed

Local Centralized

Local Distributed

IT Governance: Leadership, Vision and Strategic PlanningIT Governance: Leadership, Vision and Strategic Planning 22

24National Association for Court Management

Local Distributed State Capitol (AOC)• Enterprise Integration• Judicial Support Systems

Small-Medium County USA

County Government• Enterprise Integration• Infrastructure and Networks• Hardware and Software • Office Automation• Audio and Video • Email

Trial Court• Case Management System• Judicial Support Systems• Public Access Technologies

TX, GA, OH

IT Governance: Leadership, Vision and Strategic PlanningIT Governance: Leadership, Vision and Strategic Planning 22

25National Association for Court Management

Idealized IT Leadership Structure

IT Governance: Leadership, Vision and Strategic PlanningIT Governance: Leadership, Vision and Strategic Planning 22

Architecture CommitteeStakeholders and IT Representatives

Architecture CommitteeStakeholders and IT Representatives

Budget CommitteeStakeholders, Inter-AgencyBudget Committee

Stakeholders, Inter-Agency

Stakeholders: Policy and StandardsCo-Chairs: IT and Court Leader

Funding Authority

Stakeholders: Policy and StandardsCo-Chairs: IT and Court Leader

Funding Authority

Core MissionCase Management

Management Information

E-FilingDocument Mgmt.

Core MissionCase Management

Management Information

E-FilingDocument Mgmt.

Public Access

WebE-Records

E-CommerceIVR

Public Access

WebE-Records

E-CommerceIVR

Shared Services

Operating SystemsLibrary Tools

EmailWireless

Shared Services

Operating SystemsLibrary Tools

EmailWireless

EnterpriseCriminal Justice

FinanceHuman Resources

EnterpriseCriminal Justice

FinanceHuman Resources

Communities of Interest

26National Association for Court Management

InfrastructureHardware,

Systems, Software

InfrastructureHardware,

Systems, Software

IT GovernancePolicy, Standards, Funding,Architecture, Organization

IT GovernancePolicy, Standards, Funding,Architecture, Organization

Services &ApplicationsData, Business

IT Strategic Planning

Adapted by Permission of Gartner, Inc.

PlanningImplementation

IT Governance: Leadership, Vision and Strategic PlanningIT Governance: Leadership, Vision and Strategic Planning 22

27National Association for Court Management

Establish Infrastructure/

Software Platform & Development

Approach

Establish Infrastructure/

Software Platform & Development

Approach

IT Long Range Planning:Waterfall Development (older approach)

Identify, Match and Prioritize

Court Services to Needed

Automation

Identify, Match and Prioritize

Court Services to Needed

Automation

Build and TestBuild and Test

IT Governance: Leadership, Vision and Strategic PlanningIT Governance: Leadership, Vision and Strategic Planning 22

28National Association for Court Management

IT Long Range Planning:Spiral Development (newer approach)

Identify, Match and Prioritize

Court Services to Needed

Automation

Identify, Match and Prioritize

Court Services to Needed

Automation

Establish Infrastructure/

Software Platform & Development

Approach

Establish Infrastructure/

Software Platform & Development

Approach

Build and TestBuild and TestEvaluate, Identify Gaps, Re-Focus on Next Phases

Evaluate, Identify Gaps, Re-Focus on Next Phases

IT Governance: Leadership, Vision and Strategic PlanningIT Governance: Leadership, Vision and Strategic Planning 22

29National Association for Court Management

Life Cycle ManagementFeasible lifespan of systems and infrastructure

NEW: Provision of connectivity, peripherals and support systems; ideally state of the art.

USED or DATED: Maintenance, updates, revisions and needed changes. Includes software licensing, new security features, increased connectivity and data exchange, software revisions and patches

OBSOLETE: Cyclical replacement of old hardware and infrastructure, strategic replacement of systems and applications

IT Governance: Leadership, Vision and Strategic PlanningIT Governance: Leadership, Vision and Strategic Planning 22

30National Association for Court Management

Disaster Recovery, Redundancy and Contingency PlanningAs dependency on technology grows, user tolerance for failure decreases.

Weigh Risk and CostBe careful of what you ask for, you may pay for it.

Do it EarlyDisaster and recovery plans may influence your strategic, infrastructure and systems choices.

Think in terms of Manageable PiecesHow much failure can the organization tolerate. One size may not fit all

IT Governance: Leadership, Vision and Strategic PlanningIT Governance: Leadership, Vision and Strategic Planning 22

31National Association for Court Management

Information Technology Fundamentals

INFRASTRUCTURE, COURT SERVICES AND APPLICATIONS

IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications 33

32National Association for Court Management

InfrastructureHardware,

Systems, Software

InfrastructureHardware,

Systems, Software

IT GovernancePolicy, Standards, Funding,Architecture, Organization

IT GovernancePolicy, Standards, Funding,Architecture, Organization

Services &ApplicationsData, Business

Adapted by Permission of Gartner, Inc.

IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications 33

Drivers

Backbone

33National Association for Court Management

Network Questions

Can’t I just trust my IT professionals?

The State handles everything, why do I need to know this?

The County IT department seems to make all network decisions, they fund IT anyway. Why do I need to know this?

Do I care if we seem to be all Microsoft, all the time?

IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications 33

34National Association for Court Management

Information Technology ArchitecturesNo architecture is mutually exclusive, many overlap.

Legacy (mainframe)

Stand Alone

Client Server (2 and 3-tiers)

Data Warehouse Systems

Mediated Systems

Internet/Intranet Architectures

Web Services

Service Oriented Architecture (n-tier)

33IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications

35National Association for Court Management

Service Oriented Architecture

Cultural Shift to thinking about technologies as tools to provide services to users and the public;

Introduction of the term “channel,” ways that users access information;

Enterprise response to users and the public drove a rethinking about horizontal vs. vertical (silos) information, distributed computing, shared services, and integrated systems;

Synthesis of many architectures.

33IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications

36National Association for Court Management

Conceptual Court Service Architecture

IT Governance

Infrastructure

Public/Attorneys/Justice Participants/Court Users

Data Shared Services

Business and Logic

Public Access

Integration

Channels

33IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications

37National Association for Court Management

Court Services and Applications

Web PortalAccess to Records

PublicPublicAccessAccess

E-FilingE-Documents

CoreMission

CoreMission

AudioAudioVideoVideo

SharedSharedServicesServices

Case ManagementJury Management

IVRE-Commerce

Video ConferenceRecordingAssistive Listening

Office ToolsEmail

Operating SystemsIdentities

EnterpriseEnterprise Fiscal CJISProcurement HR

Web PortalAccess to Records

PublicPublicAccessAccess

E-FilingE-Documents

CoreMission

CoreMission

AudioAudioVideoVideo

SharedSharedServicesServices

Case ManagementJury Management

IVRE-Commerce

Video ConferenceRecordingAssistive Listening

Office ToolsEmail

Operating SystemsIdentities

EnterpriseEnterprise Fiscal CJISProcurement HR

33IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications

38National Association for Court Management

Core Mission

Critical to the Court’s primary function – to process cases from filing through to disposition and enforcement of orders.

Case management

Jury management

E-Filing

Electronic document management (EDM)

Public AccessPublic Access

Core MissionCore Mission

Audio VideoAudio Video

Shared ServicesShared Services

EnterpriseEnterprise

Public AccessPublic Access

Core MissionCore Mission

Audio VideoAudio Video

Shared ServicesShared Services

EnterpriseEnterprise

33IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications

39National Association for Court Management

Case Management, Mission Critical

NOTES 2002

Washington County 40% TMA; 56% DUI within time standard.

FY03 – 894 cases

filed: (1,493 – TMA)

(1,943 – 21-902)

Trial results based on %factors in FY03

Traffic Case Activity Report

* Note that Fallout

Rates are based on the 2002 Caseflow

Assessment and on the average times between

each case event.

Average scheduled time from Citation to Trial: 67-82 days

Trial Date set at Case and Docket Entry

Time Between Events

Fallout Rate

Significant Events 1

Traffic Citation Md Rule

4-201

2 Batch

Citation Mailing

4 TRIAL

3 Case and

Docket Entry

5 Body Attach/

Bond/ License

Suspended

Mailed directly to Maryland Automated

Traffic System (MATS) Processing Center by

law enforcement agencies.

Case has not yet been docketed.

Treated as Issuance of Charging Document

according to MD Rule 4-201

Cases considered misdemeanor petty

offenses, unless arrest made for associated

criminal charges (see Criminal case process)

7% (63 cases) FY03 Jury Trial Prayer Reassignment to

Circuit Court for Jury Trial

MD Rule 3-505

Filing of Charging Document

MD Rule 4-211

Citation and docket entry at MATS

Trial date set in

coordination with enforcement officers’

(witnesses) schedules

Primary sanction for non-payment of fine or FTA at

trial/hearing.

Enforcement by MD Civil Rules 3-631: 3-647

8B Motion to

Alter/Amend Judgment

Md Rule 4-331

8A Motion for New Trial

Md Rule 4-331

8C Appeal Md Rule 3-535

Within 30 days of judgment

82 TMA; 72 Payable at 67 days

60 TMA; 46 Payable

at 90 days

100 TMA 100 DUI

100 TMA 100 DUI

99 TMA 98 DUI

Within 7 days; usu. same week; MD Rule 4-211

states “promptly” Within 30 days of

Sentence

10 days after entry of

judgment

30 –45 days Judgment Enforcement Within 30-45 days

6 Sentence/ Probation/

Fine

Release after conviction

MD Rule 4-349

Traffic Payable

If Citation is paid by this event, a trial is not scheduled and the

defendant receives no notice.

MODEL TRAFFIC FLOW CHARTWashington County, MD

33IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications

40National Association for Court Management

Case Management Systems

CasetypesAppellate, criminal, civil, domestic relations, juvenile, traffic, probate and specialized courts (drug, community);

ArchitecturesInclude legacy, stand alone, client server, Internet/intranet, and service oriented architectures;

Enterprise Links Many systems have been linked with enterprise architectures, such as criminal justice information systems, that include data warehouses and mediated systems.

Any system that records and tracks court cases electronically. Generally, they are subdivided by casetypes:

33IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications

41National Association for Court Management

Public Access Technologies

Website portals

Electronic access to court records (Internet and public access workstations)

E-commerce

Interactive voice response (IVR) and database applications

Public AccessPublic Access

Core MissionCore Mission

Audio VideoAudio Video

Shared ServicesShared Services

EnterpriseEnterprise

Public AccessPublic Access

Core MissionCore Mission

Audio VideoAudio Video

Shared ServicesShared Services

EnterpriseEnterprise

33IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications

42National Association for Court Management

Presence

Cyberspace Placeholder

Presence

Cyberspace Placeholder

Interaction

Channel Exploration

Interaction

Channel Exploration

Transaction

Channel Development

Transaction

Channel Development

Transformation

Channel Exploitation

Transformation

Channel Exploitation

2005

Popular E-Government ModelA channel is an electronic mechanism to access government or conduct government business.Are channels key to the court’s mission?

Gartner, Inc.

33IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications

43National Association for Court Management

Website Portal Example

http://www.judiciary.state.nj.us/

Site Index

Large Menu3 Clicks Max.

1 Click to Search Cases

News and Community

1 Click to Pay Fines

33IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications

44National Association for Court Management

Enterprise Applications

Criminal justice information systems (CJIS)

Problem solving court systems

Child support systems

Finance and accounting

Procurement and inventory

Human resources

Cross-jurisdictional, linked applications that build on Shared Services. Enterprise systems are architectures that link previously separate systems, allowing data exchange.

Public AccessPublic Access

Core MissionCore Mission

Audio VideoAudio Video

Shared ServicesShared Services

EnterpriseEnterprise

Public AccessPublic Access

Core MissionCore Mission

Audio VideoAudio Video

Shared ServicesShared Services

EnterpriseEnterprise

33IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications

45National Association for Court Management

CJIS and Problem Solving SystemsMediated Approach

Police BookingPolice Booking

Federal and State Criminal History

Federal and State Criminal History

ProsecutorProsecutor

SheriffSheriff

Probation and Pretrial

Probation and Pretrial

Court Case Management System

Court Case Management System

Treatment ProvidersTreatment Providers

XMLMiddleware

33IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications

46National Association for Court Management

Shared ServicesServices that are provided to more than one department through a single service provider (internal or external)

Departments can work together in Communities of Interest to identify needs and requirements, and determine technological solutions

Common data and tool sets

Help desk operations

Improved quality and control

Better management of public and staff data and data exchange/retrieval

Public AccessPublic Access

Core MissionCore Mission

Audio VideoAudio Video

Shared ServicesShared Services

EnterpriseEnterprise

Public AccessPublic Access

Core MissionCore Mission

Audio VideoAudio Video

Shared ServicesShared Services

EnterpriseEnterprise

33IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications

47National Association for Court Management

Shared Services

Identities

Operating systems

Office automation systems

Email

Judicial support and bench book applications

Geographic information systems (GIS)

Customer service – customer resource management (CRM)

Application Security

33IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications

48National Association for Court Management

On-Line Self Help Center

http://www.courtinfo.ca.gov/selfhelp/

Seniors

Legal Help

PFA

Languages

Traffic

Small Claims

Family

33IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications

49National Association for Court Management

Audio and VideoPrimarily technologies used in the courtroom, although increasingly in basic office tasks

Video conferencing

Audio and video recording

Evidence presentation

Assistive listening technologies

Public AccessPublic Access

Core MissionCore Mission

Audio VideoAudio Video

Shared ServicesShared Services

EnterpriseEnterprise

Public AccessPublic Access

Core MissionCore Mission

Audio VideoAudio Video

Shared ServicesShared Services

EnterpriseEnterprise

33IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications

50National Association for Court Management

Basic Courtroom Audio Video Setup

Monitors

Screen

Evidence

Jury

Cameras

Judge

Attorneys

Clerk

33IT Infrastructure, Court Services and ApplicationsIT Infrastructure, Court Services and Applications

51National Association for Court Management

IT ProjectsIT Projects 44

Information Technology Fundamentals

PROJECTS

Identify, Match and Prioritize

Court Services to Needed

Automation

Identify, Match and Prioritize

Court Services to Needed

Automation

Establish Infrastructure/

Software Platform & Development Approach

Establish Infrastructure/

Software Platform & Development Approach

Build and TestBuild and TestEvaluate, Identify Gaps, Re-Focus on Next Phases

Evaluate, Identify Gaps, Re-Focus on Next Phases

Identify, Match and Prioritize

Court Services to Needed

Automation

Identify, Match and Prioritize

Court Services to Needed

Automation

Establish Infrastructure/

Software Platform & Development Approach

Establish Infrastructure/

Software Platform & Development Approach

Build and TestBuild and TestEvaluate, Identify Gaps, Re-Focus on Next Phases

Evaluate, Identify Gaps, Re-Focus on Next Phases

52National Association for Court Management

IT ProjectsIT Projects 44

ProjectsStrategic Principles

Plan for Versions/ Releases, not the

Big Bang

Plan for Versions/ Releases, not the

Big Bang

6 Month Development Increments

6 Month Development Increments

Constant Development,

Migration, Rollout

Constant Development,

Migration, Rollout

Pilot New Projects With a High Performance

Group

Pilot New Projects With a High Performance

Group

Budget Hardware, Software

Replacement

Budget Hardware, Software

Replacement

Spiral ApproachPlan, Build, Test,

Rollout, Fix..Repeat

Spiral ApproachPlan, Build, Test,

Rollout, Fix..Repeat

1

2

3

4

5

6

53National Association for Court Management

Failed23%

Challenged49%

Succeeded28%

IT ProjectsIT Projects 44

Project FailureDoes It Need to Be A Nightmare?

Project Resolution 2000

Data from Extreme Chaos, The Standish Group International, Inc. 2001

The CHAOS Ten

Executive Support 18

User Involvement 16

Experienced Project Manager 14

Clear Business Objectives 12

Minimized Scope 10

Standard Software Infrastructure 8

Firm Basic Requirements 6

Formal Methodology 6

Reliable Estimates 5

Other 5

Each factor has been weighted according to its influence on a project’s success. The more points, the lower the project risk.

54National Association for Court Management

IT ProjectsIT Projects 44

Project ManagementSystem Lifecycle

1. Leadership Initiation and Funding Sources2. Feasibility, Alternatives Analysis3. Functional Requirements and Conversion Analysis4. System Design and Specifications5. Procurement6. BUILD – Development7. Testing8. Training9. User Acceptance10. ROLLOUT11. System and Performance Review

55National Association for Court Management

IT ProjectsIT Projects 44

Project ManagementRisk Management Checklist

Independent verification and validation User review, testing, acceptance and training Performance based contracts and specifications Court ownership of CODE (major systems) Written PLANS for:

• Security• Systems Integration• Data Migration• Operations/Maintenance• Downtime Contingencies• Disaster Recovery

56National Association for Court Management

CO

UR

T

DE

VE

LO

PE

R

IT ProjectsIT Projects 44

Project ManagementThe Team: Contracted Developer

Stakeholders4x per project

Stakeholders4x per project

Court Project Manager

Daily

Court Project Manager

Daily

IT AnalystsDaily and Biweekly

IT AnalystsDaily and Biweekly

Vendor Project Manager

Daily

Vendor Project Manager

Daily

Vendor Project Director

4x per project

Vendor Project Director

4x per project

ProgrammersBiweekly

ProgrammersBiweekly

Senior AnalystBiweekly

Senior AnalystBiweekly

Senior DeveloperBiweekly

Senior DeveloperBiweeklyCOIs

Power User GroupBiweekly

COIsPower User Group

Biweekly

57National Association for Court Management

CO

UR

T

IT ProjectsIT Projects 44

Project ManagementIn-House Team

Stakeholders4x per project

Stakeholders4x per project

Court Project Manager

Daily

Court Project Manager

Daily

Independent Industry Analyst/Consultant

Biweekly (luxury)

Independent Industry Analyst/Consultant

Biweekly (luxury)

ProgrammersBiweekly

ProgrammersBiweekly

Senior AnalystsBiweekly

Senior AnalystsBiweekly

Senior Developer Project Manager

Daily

Senior Developer Project Manager

Daily

COIsPower User Group

Biweekly

COIsPower User Group

Biweekly

IT Director4x per projectIT Director4x per project

58National Association for Court Management

Discussion and Feedback

IT ProjectsIT Projects 44