inforln.com erp ln 10.4 managing the integration between service and quality management

Download Inforln.com ERP LN 10.4 Managing the Integration Between Service and Quality Management

Post on 25-Jul-2015

85 views

Category:

Software

4 download

Embed Size (px)

TRANSCRIPT

Infor LN 10.4 Managing the Integration Between Service and Quality Management

LN: v10.4 Managing the Integration Between Service and Quality ManagementRollout trainingCampus Course Code: 02_0021040_EEN0456_ELN

July 2014

Gerrit Willem Slotman, Senior Business Analyst, gerritwillem.slotman@infor.com

Copyright 2013. Infor. All Rights Reserved. www.infor.com

#Template v7 January 30, 2013#Copyright 2013. Infor. All Rights Reserved. www.infor.com

1AgendaWhyBig pictureBusiness valuePain & perspectiveBusiness RequirementHowSolution OverviewSolution ProcessWhatSolution DetailsDemoSummary

Template v7 January 30, 2013#Copyright 2013. Infor. All Rights Reserved. www.infor.com

Non-Conformance Reports the bigger pictureCompliance Management systems:Quality - ISO-9001Safety AS 4801Environmental - ISO -14001

Template v7 January 30, 2013#Copyright 2013. Infor. All Rights Reserved. www.infor.com

Perspectives - example

Template v7 January 30, 2013#Copyright 2013. Infor. All Rights Reserved. www.infor.com

The business requirementCreate Non-Conformance Material Reports from ServiceLink and existing NCMR to Service objectsLink a Disposition to a Service object

http://www.camstar.com/resources/glossary/definition-of-nonconformance-management/Template v7 January 30, 2013#Copyright 2013. Infor. All Rights Reserved. www.infor.com

High level Process

Copyright 2013. Infor. All Rights Reserved. www.infor.com

#Template v7 January 30, 2013#Copyright 2013. Infor. All Rights Reserved. www.infor.com

CallNon-Conformance-DispositionService OrderMaintenance Sales OrderWork OrderBatch Repair Work OrderSupplier ClaimCustomer ClaimSolution OverviewManual Link select NCMR/ClaimManual LinkManual LinkCreate Non-ConfCreate Non-ConfManual LinkManual LinkManual Link23456978Service Order ActivityWork Order ActivityOut of ScopeMaterialsMaterial ResourcesTemplate v7 January 30, 2013#Copyright 2013. Infor. All Rights Reserved. www.infor.com

Solution: the process

Template v7 January 30, 2013#Copyright 2013. Infor. All Rights Reserved. www.infor.com

Demo

Copyright 2013. Infor. All Rights Reserved. www.infor.com

#Template v7 January 30, 2013#Copyright 2013. Infor. All Rights Reserved. www.infor.com

DemoCreate a NCMR from an Outgoing SubassemblyLink an existing NCMR to a ClaimTemplate v7 January 30, 2013#Copyright 2013. Infor. All Rights Reserved. www.infor.com

Summary: Back to the bigger picture:Forced by government regulations like e.g. FDAForced by (potential) customersSummary of: Business ValuePain: not compliant, non-structured processPerspective: satisfied customer(s), new market share, more revenue, being compliant

Template v7 January 30, 2013#Copyright 2013. Infor. All Rights Reserved. www.infor.com

Template v7 January 30, 2013#Copyright 2013. Infor. All Rights Reserved. www.infor.com

Recommended

View more >