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Infor EAM Hospitality
Solution footprint
Infor Enterprise Asset Management – Hospitality Edition
Facilities Maintenance
Buildings Lifts
Boilers
Rooms
Vehicles
Gaming Equipment
Incidents
Guest Incidents
Incident Tracking
Information Requests
CallCenter
Guest History
Incident Reports
Preventative Maintenance
Inspection / Preventive
Reactive
Predictive / Reliability
Condition-based / Proactive
ManaSustaina
Energy Ana
Reducti
E
Utility Costs
Reporti
Analyti
Interoperability
MobileION
(Integration,Alert EPAK
Analytics
KPIsReporting, Inbox
Hotel 1 Hotel 2 Hotel 3
Global, Secure, User Focus
Single Database
Global SolutionSingle Database
Share Common
Reports Analytics
Hotel Specific:
People
Processes
Data
User Focus:
Role Based
Mobile / Tablet / Desktop
Language
Multiple Locations / Departments
Hotel Specific:
People
Processes
Data
User Focus:
Role Based
Mobile / Tablet / Desk
Language
Multiple Locations / Depa
Hotel Specific:
People
Processes
Data
User Focus:
Role Based
Mobile / Tablet / Desktop
Language
Multiple Locations / Departments
Stock/Parts ProcessBest Practices
Guest Incident Management
Call Center
Maintain a log of all calls received such as
• Informative Incidents
• Call received for area information like Event Scheduled
• Repair Incidents
• Call received for issues with facility like leaking toilets in guest room
• Request Incidents
• Call received for additional items like need more towels
View Guest History
Ability to view past incidents reported by a Guest
Preventative Maintenance
Schedule preventive maintenance based on time or stays
Fixed Schedule
• Room maintenance every 30 days
Variable Schedule
• Room maintenance every 30 days after completion of last inspection
Meter Based Schedule
• Room maintenance every 30 stays
Sustainability
rack energy consumption of rooms, HVAC, boilers, facility, elevator amore
Calculate energy efficiency based on design & actual consumption
Manage your Carbon footprint
Performance Benchmarking for your rooms, HVAC, boilers, facility, elevator and more
Alerts & Reporting
Incidents Reporting & Analysis
Alert Management System
Send alerts based on energy consumption
Send alerts for Work Orders
CO2e emission reports
Mobility
iPad / iPhoneCreate Work Orders
Update Work Orders
Update Inspection Tasks
Book Labor
Issue Parts
Print Reports
Upload Pictures
AndroidUpdate Work Orders
Update Inspection Tasks
Book Labor
Upload Pictures
Key Performance Indicators
Room Configuration
Guests Incidents
Work Management
Preventative Maintenance
Mobility
Better use by the workforce in the field will boost productivity
and performance.
• Mobile
• Finger friendly
• Pan and zoom
• Easy to use
• Integrated Mapping
• Non-ESRI mapping
• Attach pictures taken with the tablet
Infor ION
Business VaultAnalytics | Reporting | Search | In-context BI
EAM ERP
MotionCloud
What's Coming?
Common user interface
Common workspace
Common analytics
Common reporting
Common workflow
Common event management
Common master data manage
Common localizations
Common mobility
Common packaged integration
Common Components
Infor10
New HTML5 Interface
New HTML5 Interface
