master’s degree

industrial engineering and management

It is an honor for me to introduce you to the School of Management

and Governance of the University of Twente. Our school provides high

quality and attractive Master’s programmes in Business Administration,

Public Administration, European Studies, Health Sciences, Business

Information Technology, and Industrial Engineering and Management.

Concrete topics at the core of our Master’s programmes are

management and governance, administration, innovation, technology and entrepreneurship.

Prof. Dr. Karen van Oudenhoven-van der Zee, dean of the School of Management and Governance

What makes our Master’s programmes of high quality and attractive?- Our Master’s programmes concern themes that apply

to various sectors at the very heart of our society, from healthcare and higher education, to banking, business services and industry.

- The driving force behind our programmes is a combined philosophy of high tech and human touch: how can we translate principles of management and governance into innovative technologies and what are the management and governance issues related to technological developments?

- We offer Master of Science degrees that represent solid scientific and professional training in each of the six disciplines. Students learn to apply scientific principles in a practical and multidisciplinary way, and get hands-on experience by participating in the research projects being conducted by our academic staff.

- Our educational model is aimed at educating students in research skills, organizational skills as well as skills in designing social interventions.

- We believe in high quality standards and expect commitment, enthusiasm and continuous performance from both our staff and our students.

- Our Master’s programmes are characterized by an open atmosphere built on close collaboration between staff and students. We offer our students great freedom in customizing the curriculum to meet your individual preferences. In that way students can create a Master’s programme that suits their own interests and skills requirements.

The School of Management and Governance prepares you for international professional practice and a promising career. Our aim is to develop the individual talent that the world needs to build a sustainable and creative future. We invite students who share this ambition to come and study with us!

Welcome to the School of Management and Governance!

programmeOur modern world runs on technologically advanced and highly complex products and services. We

need business processes to match.

The Master’s in Industrial Engineering and Management (IE&M) educates you to develop, analyse and optimize processes and management in organizations to improve productivity, product quality and quality of labour. In healthcare, for example, we use simulation models to thoroughly and safely try out new management approaches before we put them into practice. This high-tech approach achieves a human touch: better quality of care for patients and better quality of labour for staff.On the IE&M Master’s programme, you become an expert in one of the Operations Management specializations and learn to apply this state-of-the art expertise in all sectors.The programme’s research staff have excellent contacts with business, so you will have plenty of real-world

opportunities to pursue your graduation project. Our students have outstanding career prospects; many even find a job before graduation.

Our research encompasses all industries. The research group focusing on healthcare applications is among the biggest and best in the world see: http://www.utwente.nl/choir

SpecializationSProduction and Logistic ManageMentA specialization of the Master’s programme in Industrial Engineering and Management (IE&M).IE&M production and logistics gets right to the heart of the supply chain, from sourcing raw materials to delivering finished products to customers. Modern production and logistics methods are growing ever more complex. Product lifetime is on the decrease, suppliers and buyers are spreading across the planet and more activities are being outsourced.You will learn to meet these challenges by getting to grips with key issues in supply chain design. This involves pinpointing the best location for production facilities and distribution centres, and identifying the resources they need. You will learn how to structure operations management in production, warehousing, transport and distribution, and purchasing. The key is to give customers the standard of service they want and to ensure process reliability. You will discover how to achieve these goals and how they relate to maintenance planning.Production and Logistic Management is about understanding the impact of customized logistical designs on overall performance. In our Business Process Laboratory, you will work with advanced software tools for enterprise resource planning, simulation and applying integer linear programming problems. You will also apply these tools to capacity

analysis of production systems, distribution planning and vehicle routing.The knowledge you gain does not only apply to industry, but also to less traditional sectors such as healthcare.

inforMation technoLogy and ManageMentInformation technology has become an indispensable tool for every modern business. But are businesses taking full advantage of the possibilities available? To answer this question, you need a thorough understanding of the role of information technology in organizations. Process analysis and design help you recognize how information technology can contribute directly to an organization’s added value. Develop your

You become an expert in one of the Operations Management specializations and learn to apply this state-of-the art expertise in all sectors

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awareness of the opportunities technology offers and how they rely on management’s ability to effect organizational change. This specialization equips you to guide the redesign of business processes, making optimum use of the possibilities information technology offers, both within organizations and in dealings with external parties.

heaLth care technoLogy and ManageMentThe Health Care Technology and Management specialization highlights the role of management in healthcare. It centres on two main themes: entrepreneurship in technological innovation and healthcare logistics. In entrepreneurship, you will focus on the effective development and implementation of healthcare technology by the biomedical industry. In healthcare logistics, you will examine the efficient and effective application of these technologies in healthcare

organizations, with a particular focus on hospitals. You will also explore the organizational aspects of hospitals from an Industrial Engineering and Management perspective, with some courses being taught in collaboration with the Master’s programme in Biomedical Engineering.

financiaL engineering and ManageMentOver the past decade, expanding markets and the increasing complexity and variety of financial products have generated a growing demand for skilled professionals to create, price and hedge complex derivatives and, more generally, to manage risk. To acquire these much needed skills, you need a thorough command of both mathematical and managerial knowledge. Our Master’s specialization in financial engineering and risk management can teach you everything you need to fulfil your ambitions in this fascinating field. You will be trained to identify and quantify risk. This means you will develop the ability to determine the extent to which risk should be dealt with using financial engineering instruments or other types of solutions, such as reengineering business processes, adapting the firm’s strategy, switching customers/suppliers or taking alternative investment decisions. You will also benefit from comprehensive management training and learn to apply strategic skills to manage the firm’s innovation and technology.You will also benefit from comprehensive management training and learn to apply strategic skills to manage the firm’s innovation and technology.

admiSSion requirementSdutch hBo studentsGraduates with a Bachelor’s degree in a relevant field of study of a Dutch HBO may be considered for admission. In most cases students will first need to complete a bridging course.

university of twente studentsStudents holding a BSc degree in Advanced Technology, Applied Physics, Biomedical Engineering, Business & IT, Chemical Engineering, Civil Engineering, Computer Science & Engineering, Electrical Engineering, Applied Mathematics, Industrial Design Engineering, Industrial Engineering & Management, Mechanical Engineering or Technical Medicine from the University of Twente qualify for direct admission, conditions may apply. Students with other relevant BSc degrees will be considered for admission.

dutch university studentsStudents with a relevant BSc degree from a Dutch university of technology will be considered for admission.

internationaL studentsInternational students with a background in a related field and a CGPA of at least 80% of the maximum score are invited to apply for admission. In addition international students need to pass an English language test and the GMAT or GRE test.

More detailed admission requirements are available at www.utwente.nl/master/iem

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career opportunitieSfinanciaL engineering and ManageMentIn today’s world, the risks are high. Professionals skilled in valuing and hedging risks are – and will continue to be – in high demand. As a financial engineering graduate, you will enjoy a wide array of career opportunities where you can apply the tools you have acquired. Working for an investment bank or an insurance company is one career option, but by no means the only one. The skills necessary to price and manage complex risks are also highly valued by non-financial corporations. All internationally active firms need to hedge foreign exchange risk, and firms processing raw materials have to manage volatile commodity prices. As a financial engineering graduate, you can also pursue other avenues of professional development, including consultancies, software companies and regulatory institutions.

heaLth care technoLogy and ManageMentThis specialization gives you a solid foundation for a management position in a large healthcare organization. At the start of your career, you will most likely be involved in optimizing healthcare processes or managing the development and implementation of new technologies in the organization. You may choose to focus on process design and organization, which involves using and developing performance measurement systems to help achieve improvements such as streamlining a hospital’s organizational processes.Alternatively, you could focus on managing the development and implementation of new medical technologies or ICT solutions in healthcare organizations. In that case, your key process tasks will include estimating the need for a specific technology within the organization and its impact on patients, doctors and other relevant individuals.

inforMation technoLogy and ManageMentAs a graduate of this specialization, you will be well-equipped for a career in process management, information analysis and management-related positions in any organization. Many of our graduates participate in projects concerning the re-engineering of complex administration, communication and business processes. Your work may involve determining IT needs, assessing IT investments and managing the organizational changes needed to fully realize newly enabled business processes. In the longer term, you can aim for a position such as chief information officer or principal consultant.

Production and Logistic ManageMentThis specialization provides you with a solid academic background for a management career in production and logistics. On graduation, you can look forward to opportunities in a wide range of companies: multinationals, medium-sized manufacturing companies, consultancies or even setting up your own company. As a logistics manager or logistics analyst, you are sure to go far. The logistics manager’s task is to manage the flow of goods and related effects on the organization. This applies both to internal logistics (production, inventory) and external logistics (supply of raw materials and delivery of final products). Logistics analysts focus on analysing and improving the production and logistics processes of their company.Here are a few examples of jobs our graduates started in: supply chain analyst at Procter & Gamble’s supply chain management department, logistics analyst at mail-order and online retailer Wehkamp, management trainee at Stork, operations management consultant in Amsterdam Medical Center, solutions analyst for UPS Supply Chain Solutions and strategy consultant at Boston Consulting Group.

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contactFor general information about the master’s programme or the university of twente, as well as for questions about the application form of your enrolment status, please contact:

university of twentestudy information deskPhone: +31 (0)53 489 5489master@utwente.nlwww.utwente.nl/master

‘The University of Twente offers a high-level and up-to-date education, with excellent study facilities and a beautiful campus’

NAME arturo e. pérez rivera

COUNTRY OF ORIGIN HonduraS

I chose this specific Master’s programme because it provided the perfect way of enhancing my skills

for solving - industrial - problems through the use of operations research knowledge. I can classify

the knowledge I have learned into two categories. The first category is theoretical knowledge,

because I learned how to read, write and - most importantly -, develop mathematical models for

solving industrial problems. The second category is practical knowledge, I learned how to be critical,

how to base my decisions on sound arguments and how to correctly transmit my ideas in real-life

applications of the theory.

The University of Twente offers a high-level and up-to-date education, with excellent study facilities and a beautiful campus. Its entrepreneurial spirit of partnering with other organizations (companies, hospitals, etc.) gives students the opportunity to acquire real-world experience, which is necessary for a complete education. The open-mindedness of teachers and the critical attitude of the students raised many discussions that enriched my learning experience. As long as you can support your ideas with arguments , teachers are willing to listen; even if these ideas are not in their favourite line of thought.

After finishing my Master’s, my plan is to continue in a practical-oriented PhD position in line with my studies.” In the future he would like to work as a manager in an organization that is interested in planning and controlling operations and processes through a scientific approach.

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