improving governance and service delivery through e ... · improving governance and service...

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Information Society Strategic Program

Electronic Government Action Plan

Improving Governance and Service Delivery through E-Government:

the Case of Cape Verde

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AGENDA

1- Information Society Development Strategy2- Electronic Government Initiatives

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Indicadores de Desenvolvimento Humano

C. Verde Maurícias Seicheles

Índice Desenvolvimento Humano 105 64 35

PIB per capita (PPP US$) 5,000 10,810 18,232

PIB per capita rank 93 49 33

População 470 000 1 200 000 80 000

Taxa de Urbanização 56 % 43 % 50 %

Exportação bens e serviços/PIB 30,1 % 60,7 % 78,2 %

Importação de bens e serviços/PIB 65,1 % 56,9 % 80,9 %

Indústria/PIB 16,4 % 31,1 % 30 %

Serviços/PIB 72,8 % 61,9 % 67,1 %

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PresentationInformation Society Strategic Program (ISSP) and

Electronic Government Action Plan (EGAP)

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The Information Society Strategic Program (ISSP) encapsulates de Electronic Government Action Plan (EGAP). Both constitute the reference documents for ICT in Cape Verde.

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The Information Society Strategic Program (ISSP) and the Electronic Government Action Plan (EGAP) adopt a framework based on the strategic goals of Cape Verde, on the relevant international experience, on previous efforts and on budget limitations.

InformationSociety Strategic

Program

DevelopmentStrategy

IS InternationalFramework

NationalDocuments on

the IS

National Budget

Medium-TermExpenditureFramework

Multi-lateraland Bi-Lateral

Financing

Strategic Guidelinesfor the IS

National Forumon the IS

Evaluation Status Report on ICT

UN NationalReport on Human

Development

WSIS

AISI

Internationaland National IS

Programs

StrategicDevelopmentObjectives

(GOP)

NationalDevelopment

Plan

PovertyReduction and

CompetitivenessProgram

GovernmentProgram

SectoralStrategic Plans

BudgetFramework

InformationSociety Strategic

Program

DevelopmentStrategy

IS InternationalFramework

NationalDocuments on

the IS

National Budget

Medium-TermExpenditureFramework

Multi-lateraland Bi-Lateral

Financing

Strategic Guidelinesfor the IS

National Forumon the IS

Evaluation Status Report on ICT

UN NationalReport on Human

Development

WSIS

AISI

Internationaland National IS

Programs

StrategicDevelopmentObjectives

(GOP)

NationalDevelopment

Plan

PovertyReduction and

CompetitivenessProgram

GovernmentProgram

SectoralStrategic Plans

BudgetFramework

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Electronic Government Action PlanStrong political will to promote ICT;Strategic and operational dedicated institution (NOSi, CIISI);Practice of good governance recognised internationally; Existing National technological infrastructure;Government communications network;High number of applications developed for public administration; Tele-density index above African average.

StrengthsCape Verdeans around the World;Relationships with relevant markets and decision centres: EU, USA, Portugal, West Africa;Ongoing projects have built high level of mobilization; Positive record facilitates international financing;Young population, receptive to digital culture.

Opportunities

High cost of telecommunications; Lack of financing capacity for ICT projects;Insularity makes it difficult to build infrastructure & create sustainable markets;Economic structure based on micro-businesses with low investment capacity; Weak service provision market (Infrastructure & Demand);Lack of broad band services; Underdeveloped legal framework regarding ICT and lack of competition in the telecommunication sector;Lack of policy and practice for attracting foreign investment in ICT; Weak digital culture in public administration; Low levels of digital literacy; Lack of trained professionals.

WeaknessesRegulatory environment still maturing;Balance between private service providers and state-owned dedicated institution; Different levels of digital readiness in each island may increase digital divide; Low levels of entrepreneurship may reduce the development of new ICT companies;Lack of awareness and knowledge in ICT bytraditional sectors.

Threats

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Cape Verde’s Goals for E-Governance

World Average(0,41)

Cape Verde has a good potential to move up fast in the United Nations world rank of e-Government Readiness, by acting decisively on the webization component.

Source: Adaptation of Global E-Government Readiness Report 2004, United Nations

Objective:• Overcome world average• Rank among African leaders• Get closer to Europe

0,88

0,59

0,46 0,460,41 0,41

0,34 0,32 0,300,25

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aObjective:

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Objective:• Overcome world average• Rank among African leaders• Get closer to Europe

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E-Government Readiness Index Desagregado – Cabo Verde em África

Fonte: Adaptação do Global E-Government Readiness Report 2004 das Nações Unidas

0,51

0,34

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0,54

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0,17

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0,60

0,70

0,80

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Maurícias Cabo Verde Niger

ÍndiceGlobal Webização Infraestruturas de Telecomunicações Capital Humano

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The Information Society Strategic Program and the Electronic Government Action Plan will allow Cape Verde to leap-frog development and to reinforce national cohesion.

Themes That Provide a Framework to ISSP and IGAP

Development Themes

1. Promote good governance

2. Promote economic competitiveness

3. Develop and enhance human capital

4. Develop infrastructure and planning

5. Improve the social welfare system

Themes for the Information Society Consolidation

6. Create a stimulating environment

7. Create the supporting organizational architecture

8. Guarantee sustainable financing

9. Develop a consistent monitoring system

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The ISSP is based on seven ICT vectors, subsequently sub-divided into nine pillars of intervention.

External FactorsExternal Factors

7. Organizational and Financial Architecture7. Organizational and Financial Architecture

6. Enabling Environment: Regulatory, Legal, Fiscal


1. Connectivity/ Accessibility

5. New Competences

Contents, Applications, Services

2. ElectronicGovernment

3. Digital Economy

4. Social Interventions

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The Information Society Strategic Program contains precise objectives.

• Provide Access for All:

• Basic infrastructure and national cohesion;

• Increase connectivity and universal presence;

• Bring Government Closer to Citizens:

• Widely accessible interactive quality public services;

• Improve efficiency, effectiveness and transparency in Public Administration;

• Create New Business Opportunities – a more dynamic economy, increasingly integrated within the global economy, overcoming the limitations of insularity:

• Improve competitiveness through ICT;

• Develop a dynamic ICT sector capable of generating taxes and jobs;

• Increase the Quality of Life – social interventions to combat poverty and reinforce solidarity:

• Promote women’s involvement in ICT;

• Support environmental and food balance;

• Build New Competences:

• Train Cape Verdeans on ICT;

• Modernize the education system through ICT.

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Electronic Government Action PlanPillar 1

Provide Access for All

Pillar 2

Bring Government Closer to Citizens

Pillar 3

Create New Economic Opportunities

Pillar 4

Increase the Quality of Life

Pillar 5

Build New Competences

A country digitally connected and linked to the rest of the world, promoting massified access of all citizens to the information and communication services and universal presence

Client oriented quality public services, based on interactive online and multiplatform availability

A dynamic economy fully integrated within the worldwide economy, with efficient and automated businesses well integrated in the new information age

A more efficient social system capable of ensuring food security, a protected ecosystem and promoting increased women’s involvement

Human capital with the necessary capacity to face the Information Society’s new challenges and meet the country’s development needs

Axis 1.1.

Development of Communications Infrastructures

Axis 2.1.

Interactive Public Services

Axis 3.1.

Improve the Competitiveness of Economy and Businesses

Axis 4.1.

Food Security

Axis 5.1.

ICTs in Schools

Axis 1.2.

Promotion of Accessibility and Digital Cohesion

Axis 2.2.

Electronic Democracy

Axis 3.2.

Stimulation of the Electronic Business

Axis 4.2.

Environmental Management and Spatial Planning

Axis 5.2.

ICTs in Higher Education

Axis 1.3.

Universal Presence

Axis 2.3.

Efficient Public Administration

Axis 3.3.

Promotion of New Business Opportunities

Axis 4.3.

Women in Society

Axis 5.3.

ICTs in Civil Society

Axis 2.4.

Health for All

Axis 2.5.

Qualification of the Public Administration Human Resources

Axis 2.6.

Technological Capacity

Anchor Projects Anchor Projects Anchor Projects Anchor Projects Anchor Projects

National Initiative for Accessibility and Broadband (INABL)

Citizen’s Portal ICTs in the Business Environment

Information System for Food Security

Equipping Primary and Secondary Schools with ICTs

Internet Access Massification Program

“Public Administration Online” Program

Internet in the Business Environment

Geomatics Plan for Cape Verde

Virtual Campuses

Citizen’s Electronic ID Number

Strategic Study on the Development of an ICT Cluster

Environmental Information System

Knowledge Portal

Modernization of Public Administration Back-Office Processes

Financing Program for New ICT Businesses

Environmental Observation and Monitoring System

National e-Learning Platform

Presential Electronic Voting Pilot Project

Incubation Centres and Cyberpark

Financing Program for Telecentres and ICT Businesses owned and managed by Women

Certified Training in ICTs

Implementation and Consolidation of the National System for Digital Credentiation and Certification

Integrated Financial and Budgetary Management System

(Cont.)

A country digitally connected, with wide access by all its citizens to information and services.

Pillar 1Provide Access for All

Interactive and transactional quality public services, client-oriented, available on-line.

Pillar 2Bring Government Closer to Citizens

A dynamic economy, duly integrated in the global economy, with efficient businesses, fully automated and networked.

Pillar 3Create New Business Opportunities

A more efficient social system, food security, protected ecosystem and a more active presence of women in ICT.

Pillar 4Increase the Quality of Life

Human capital with capacity to respond to the new challenges of the Information Society.

Pillar 5Build New Competences

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Electronic Government Action PlanPillar 6 Promote a Stimulating Environment

A stimulating environment that automatically promotes the universal access and use of ICTs at affordable prices, the accelerated growth of the ICT sector and the Information Society’s sustainability

Axis 6.1.

Definition and Approval of New Policies

Axis 6.2.

Creation of an Agile and Progressive Regulatory Framework

Axis 6.3.

Modernization of the Legal Framework

Axis 6.4.

Creation of Incentives for the Development of ICTs

Anchor Projects

Renegotiation of the Telecommunications Concession Reinforcement of the Regulatory Framework ICT Legislation Updating Program

Pillar 7 Reinforce Leadership

An agile, participative and highly operational institutional framework capable of promoting sustainable efforts towards the development of the Information Society in Cape Verde

Axis 7.1.

Strong Political Support

Axis 7.2.

Centralized Strategic and Operational Coordination

Axis 7.3.

Reinforce the central, sectoral, intra-ministerial and local capacities

Axis 7.4.

Adoption of a Stakeholders Strategy

Axis 7.5.

High Communication and Reporting Level

Axis 7.6.

Promotion of Sustainable Financing

Anchor Projects

Creation of an Entity Responsible for the Coordination of the Information Society in Cape Verde

Setting up of the Partnership for the Information Society

Training Plan for the Central and Local Public Administration and for the Partnership

Holding of Forum II on ICTs in Cape Verde dedicated to the Information Society Strategic Program

Pillar 8 Invest to Grow

A formal and agile financing system capable of ensuring a seamless implementation of the ISSP, contributing to achieve higher levels of sustainability in the long term

Axis 8.1.

Building Financing Capacity

Axis 8.2.

Financing Management and Allocation Policies

Anchor Projects

Implementation of the ISSP Financing Fund ISSP Road-show for Fund Raising

Pillar 9 Measure to Develop

An Integrated Observation System to monitor the progress of the ISSP measures and actions and their impact, enabling support to political, strategic and operational decision-making and fostering transparency and credible action

Axis 9.1.

Organizational and Operational Capacity Building

Axis 9.2.

Integrated Observation System Design

Axis 9.3.

Promotion and Dissemination of Information

Anchor Projects

Creation of an Information Society Observatory Building of the Base Model for the Evaluation of the Information Society Development Indicators

A stimulating environment automatically promoting access and broad utilization of ICT at low prices, growth of ICT sector and sustainable development of the Information Society.

Pillar 6Promote a Stimulating Environment

An institutional framework capable of supporting efforts to develop a sustainable Information Society.

Pillar 7Reinforce Leadership

A formal and agile financial system capable of ensuring a seamless implementation of the ISSP.

Pillar 8Invest to Grow

An integrated observation system capable of evaluating the implementation of the ISSP and of its impacts, allowing for better decision-making, transparency and credible action.

Pilar 9Measure to Develop

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The estimated investment associated with the implementation of the ISSP is 68.290 Millions Euros, over 5 years, that is, 14 Million Euros per year, or 3.8% of the National Budget (2006).

Action Pillars Value(‘000 €)

Pillar 1. Provide Access for All 13.400

Pillar 2. Bring Government Closer to Citizens

28.390

Pillar 3. Create New Business Opportunities 10.400

Pillar 4. Increase the Quality of Life 4.400

Pillar 5. Build New Competences 8.350

Pillar 6. Promote a stimulating environment 850

Pillar 7. Reinforce leadership 1.100

Pillar 8. Invest to grow 500

Pillar 9. Mesure to develop 900

Total ISSP 68.290

10%

23%

8%3%6%13%

17%

7%13%

Pilar 1. Acessibilidade para Todos

Pilar 2. Governação Mais Próxima dos Cidadãos

Pilar 3. Novas Oport unidades Económicas

Pilar 4. Increment o da Qualidade de Vida

Pilar 5. Capacit ar para Inovar

Pilar 6. Um Cont ext o Est imulant e

Pilar 7. Liderança na Acção

Pilar 8. Invest ir para Crescer

Pilar 9. Medir para Desenvolver

82 Projects/Activities

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The Electronic Government Action Plan is encapsulated by the Information Society Strategic Program.

External FactorsExternal Factors

7. Organizational and Financial Architecture7. Organizational and Financial Architecture



1. Connectivity/ Accessibility

5. New Competences

Contents, Applications, Services

2. ElectronicGovernment

3. Digital Economy

4. Social Interventions

3. Efficient Public Administration

1. Public Services2. ElectronicDemocracy

5. HR Qualification

6. Technological Capacity

4. Health for All

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The Electronic Government Action Plan is focused on six action’s axes.

A Government Closer to Citizens

A Government Closer to Citizens

Axis 6

Technological Capacity

Axis 1

Interactive Public Services

Axis 2

Electronic

Democracy

Axis 3

Efficient Public

Administration

Axis 4

Health for All

Axis 5

Qualification of PA Human

Resources

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The Electronic Government Action Plan contains 22 anchor projects, distributed by the six axes.

1.Citizen’s Portal

1.Citizen’s Portal

2.Public

AdministrationOnline

2.Public

AdministrationOnline

4.Modernizationof Back-office

Services

4.Modernizationof Back-office

Services

3. Citizen’s

Electronic ID

3. Citizen’s

Electronic ID

I – Interactive Public Services II – Electronic Democracy

14.Telemedicine

Program

14.Telemedicine

Program

IV – Health for All

III – Efficient Public Administration

5.Electronic

Vote

5.Electronic

Vote

6.National

System ofAuthent. AndCertification

6.National

System ofAuthent. AndCertification

9.Registry and

NotaryManagement

System

9.Registry and

NotaryManagement

System

7.IntegratedBudgetary

ManagementSystem

7.IntegratedBudgetary

ManagementSystem

8.State

Revenues

8.State

Revenues

10.Electronic

PublicPurchases

10.Electronic

PublicPurchases

12. Health

InformationSystem

12. Health

InformationSystem

13. Sanitary

InformationSystem

13. Sanitary

InformationSystem

11. Health Portal

11. Health Portal

18.Public Admin.

And Civil Servant’s

Portal

18.Public Admin.

And Civil Servant’s

Portal

V – Qualification of PA Human Resources

16.Training

Program for the Local

Public Admin.

16.Training

Program for the Local

Public Admin.

17.Human

ResourcesManagement

17.Human

ResourcesManagement

15.Training

Program for the Central

Public Admin.

15.Training

Program for the Central

Public Admin.

22.Optimization

of PublicAdmin.

Software

22.Optimization

of PublicAdmin.

Software

VI – Technological Capacity

20.Data

Warehouse

20.Data

Warehouse

21.Equipping

Central andLocal Public

Admin.

21.Equipping

Central andLocal Public

Admin.

19.Government’

s Network(Expansion and

Consolid.)

19.Government’

s Network(Expansion and

Consolid.)

Promote a StimulatingContext

Create NewEconomicOpportunities

Increase theQuality of Life

Build NewCompetences

ReinforceLeadership

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Axes of Action Value (‘000 €)

Axis 1. Interactive Public Services 4.700

Axis 2. Electronic Democracy 1.060

Axis 3. Efficient Public Administration 7.730

Axis 4. Health for All 4.180

Axis 5. Qualification of the Public Administration Human Resources

1.650

Axis 6. Technological Capacity 9.070

Total EGAP 28.390

The estimated investment over five (5) years is 23,66 Million Euros, representing 46% of the Information Society Strategic Program and an annual investment of 4,7 Million euros.

17%

4%

27%

15%6%

31%

Eixo 1. Serviços Públicos Interactivos Eixo 2. Democracia Electrónica

Eixo 3.Administração Pública Eficiente Eixo 4. Saúde para Todos

Eixo 5. Qualif icação dos Recursos Humanos Eixo 6. Capacidade Tecnológica

71 Projects/Activities

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The success of the efforts towards the development of an Information Society and Electronic Government in Cape Verde require a structural approach.

Critical Success Factors:

• Participation and commitment of key

players

• Awareness of key decision makers and

society

• Alignment with the national strategic plan

and national budget

• Guarantee of financing and reinforcement

of organizational capacity

• Constitution of a Steering dedicated

exclusively to the implementation of both

plans

Strongpoliticalsupport

Widespreadsocial

participation

Organizationalarchitecture

Sustainablefinancing

Base for the Sustainability of Results

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E-GOV

Contents

Nationalnetwork

State of theArt IT

E-Gov Initiatives

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Other Systems

Saude

Educação SIM

Eleitoral

Registos

IFMIS

GIS

CA

BO

VE

RD

E D

IGIT

AL

ISSAT Certified

IGIS-Integrated Government Information System

IDE

NTI

FIC

ATI

ON

& A

UTH

EN

TIC

ATI

ON

ELE

CTR

ON

IC P

AY

ME

NT

SY

STE

MS

Sustentability

Accountability Transparency

Integration

Secu

rity

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Electronic Government Action PlanInformation Technology Infrastructure

Security

App. Data Bases

Sistems

Communication

Network Management

LINUX

Nation wide Harmonization

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Electronic Government Action PlanVoip Project

Content Switching (SIP) Central Network

InternetPortugal

Embassy

PBX

PSTN

Government Directory

LDAP Server

195.91.160.4Media Gateway

Ministry FinanceToll GW

Local PSTN

HR Collaboration

PBX

Media Gateway

Ministry Health

Local PSTN

Technological convergence

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More than 50 sites developed and published

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Electronic Government Action PlanWWW – The Highway

• Web Oriented Access (n tier Architecture)• PKI Infrastructure

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Electronic Government Action PlanNational Network

• On-Line Institutions– Presidencia da

Republica– Assembleia

Nacional– Supremo Tribunal– Todos os

Ministérios• Municipalities:

– Sal, S. Vicente, Praia

– ProjectoMunicipios Interior de Santiago

• Institutes

3.000 Computers in 20.000

Public servants

10.000Computers

by 2010

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Electronic Government Action PlanCommunication Infrastructure

Completely managed by NOSI

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Mt. Tchota

INIDA

S.D

Min Fin –NOSI

Sta. Cruz

Assomada

Fixed Wireless

30


Electronic Government Action PlanFiber Optic Infrastructure

ATLANTIS IIIntercontinantal Fiber Optic

NetworkSouth America

Europe

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Electronic Government Action PlanNetwork centrally managed

• 500 nós– Monitorização– Estatísticas– Ver em acção.

• 150 Dispositivos– Routers, Switch, APs,

Radios

http://sentinela.gov.cv/

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Electronic Government Action PlanSIGOF Architecture – Central & Local Gvt

E-Budget executionReceitasPagamentosFluxos de Empréstimos e doações

E-treasury

E-Accounting (central)Registo de Transacções

e Balanços

Gestão do Orçamentoe relatórios

PrevisõesMacro-

económicasSistema de

Informação de suporte

Central Bank

E-Revenue

E-AuditingE-Accounting

Sectors

E-Debt

E-Human Resource Mgt

Nucleo das Funções da Gestão Financeira

E-Procurement

Sistema de Preparação do Orçamento

QuadroDespesas médioprazo (QDMP)

Orçamentosanuais

Preparaçãodo

orçamentosectorial

Definiçãode

Limites

Budget ApprovalE-Loan Sist. Inf. para

gestão de financiamentos

doações e Participações

E-Monitoring and Evaluation

33


Electronic Government Action PlanSIGOF CYCLE

Fiscalplanning &

management

Budgetpreparation &

enactment

Budget execution –

revenue raising,

expenditure, loans

Transactionaccounting,

recording and reporting

Externalaudit and external review

Information feedback

Costs NOSI implementation

• Financial cost – US$ 5m• Time and effort – 7 years

34


Electronic Government Action PlanBudget Preparation

Introdução Plafond (DGO)

Introdução proposta (Ministérios)

Plafond Macro

Negociação e Homologação

Publicação de Mapase Intranet

35


Electronic Government Action PlanBudget Execution

Srv1

Srv1

Srv1

Srv1

Accounting Treasury Central Bank

Doc’s manual

expedition

Paper responseUnefective archiving

Doc’s manual

expedition

PaperPayment

order

Inline Agencies

36


Electronic Government Action PlanBudget Execution

Autortiza

Liquida

Cabimenta

Paga

Compensa

FinancialController

37


Electronic Government Action PlanPaper free Execution

Srv1

Srv1

Srv1

Srv1

Accounting Treasury CentralBank

ElectronicRelationshipE-Archive

Phisical Archive

Document imaging availabeE-Doc´s

38


Electronic Government Action PlanDGCI – Tax Database

39


Electronic Government Action PlanDGCI / Police– Tax Database

40


Electronic Government Action PlanDGCI – Tax Database

41


Electronic Government Action PlanReporting

42


Electronic Government Action PlanHuman Resources

• Administrative management• Servants E-File• Salaries• Budget Integration• TAX Integration• Social Security Integration

Meter imagens dos RH e salarios

43



SNIACSistema Nacional de Identificação e Autenticação Civil

CNICartão Nacional de Identidade

Modelo de Recenseamento

SGMServiço de Gestão da Mobilidade

44


Electronic Government Action PlanCartão Nacional de Identidade

CNI

Facilitar a vida dos cidadãos, através da agregaçãofísica de vários cartões (cartão federador);

Garantir maior segurança na identificação do cidadão

Instrumento fundamental para o Sistema Nacional de Identificação e Autenticação Nacional

Alinhar o sistema de identificação civil dos cidadãos nacionais com as recomendações Internacionais e harmonizar com as melhores práticas

Potenciar o uso dos serviços electrónicos, com recurso a meios de autenticação e assinatura digital

Contribuir para a melhoria da prestação dos serviços públicos, alinhando a modernização organizacional e a tecnológica

Racionalizar recursos, meios e custos para o Estado, para os cidadãos e para as empresas

Potenciar a competitividade nacional por via da reengenharia e da simplificação de processos e procedimentos

Viabilizar a criação de novos paradigmas para a prestação de serviços públicos

45


Electronic Government Action PlanBiometria

46



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Electronic Government Action PlanModelo Actual de Atendimento

• Múltiplos Atendimentos

• Repetição de formulários

• Pouca consistência

• Duplicação de esforços

• Perda de tempo

Registos

Impostos

Município

Comércio

Industria

ServiçosPúblicos

Turismo

Criar umaempresa?

48



• Múltiplos Atendimentos

• Repetição de formulários

• Pouca consistência

• Duplicação de esforços

• Perda de tempo

Registos

Impostos

Município

Comércio

Industria

ServiçosPúblicos

Turismo

w w w

SA

SA

SS

BROKER

Modelo Actual de Atendimento

49


Electronic Government Action PlanHouse of the Citizen – A new paradigm

50


Electronic Government Action PlanOne Stop Shop

51



52



53


Electronic Government Action PlanAcesso ao domínio Privado

54



55


Electronic Government Action PlanIntegration – the main factor

56


Electronic Government Action Planthe commitment

57



58



59



60



61


Electronic Government Action PlanE-Citizen

62



63



64



65



Our Opportunity

Net. Inf.

Communications

Operating Systems

Data BasesInformation Systems

Departments

Front Offices

Cabo Verde + advanced cty’s

66


Electronic Government Action PlanE-Collaboration

67



Improving Governance and Service Delivery through E-Government:

the Case of Cape Verde

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