IESS1.0PaperTagClouds

h6p://www.wordle.net/.

TowardsaModelforMeasuringCustomerIn5macyinB2BServicesFrancoisHabryn,BenjaminBlau,GerhardSatzger,BernhardKoelmel

I–1

SessionI:Serviceinnova@on(1)

SessionI:Serviceinnova@on(1)

I–2

Usage‐centereddesignofadaptablevisualiza5onservices.Applica5ontocoopera5onsupportservicessystemintheAECsector

SylvainKubicki,GillesHalin

SessionI:Serviceinnova@on(1)

I–3

FromEnd‐UserRequirementstoWebServicesRetrieval:aSeman5candInten5on‐DrivenApproachIsabelleMirbel,PierreCrescenzo

SessionI:Serviceinnova@on(1)

ValueCo‐crea5onandCustomer‐drivenInnova5oninSocialNetworkingSystems

GaryfallosFragidis,IoannisIgnaCadis,ChrisWills

I–5ShortPaper

SessionI:PanelDiscussion

PANELIESSFuture

Panel:FutureofIESS(IESS1.1)

LeanManufacturinginPublicServices:ProspectsforValueCrea5onAyhamA.M.Jaaron,ChrisJ.Backhouse

II–1

SessionII:Serviceinnova@on(2)

SessionII:Serviceinnova@on(2)

II–2

DeterminantsofCon5nuanceInten5ontowardsSelf‐ServiceInnova5on:ACaseofElectronicGovernmentServices

ShuluHsu,HuichihWang,HersenDoong

SessionII:Serviceinnova@on(2)

II–3

AServiceScienceandEngineeringApproachtoPublicInforma5onServicesinExcep5onalSitua5ons‐examplesfromTransport

PetraHocova,JoaoFalcaoeCunha

ServicePorUolioDesignforServiceInnova5onManagement:TheCaseofaLuxemburgishResearchandTechnologyOrganiza5on

Pierre‐JeanBarlaCer,Jean‐CharlesBernacconi,SandrineReiter

III–1

SessionIII:Serviceinnova@on(3)&Serviceexplora@on

III–2

Defini5onofaDescrip5onLanguageforBusinessServiceDecomposi5on

Lam‐SonLe,AdityaGhose,EvanMorrison

SessionIII:Serviceinnova@on(3)&Serviceexplora@on

III–3ShortPaper

e‐ProfileManagementasaBasicHorizontal:ServicefortheCrea5onofSpecialisede‐Services

MariaChiaraPeMenaC,FrancoPirri,DinoGiuli

SessionIII:Serviceinnova@on(3)&Serviceexplora@on

Febos:aservice‐orientedsystemforcollabora5vemusiccrea5onIgnacioLópez,AntonioCañabate,RuthRaventós

III–4ShortPaper

SessionIII:Serviceinnova@on(3)&Serviceexplora@on

CansoYwarearchitecturereviewmethodsapplytoservicedesign?SimonField

IV–1

SessionIV:Servicedesign(1)

IV–2

FrameworkforDesignResearchinHealthandCareServicesEva‐MariaHempe,TerryDickerson,AnthonyHolland,P.JohnClarkson

SessionIV:Servicedesign(1)

IV–3

TowardsanOntology‐basedApproachforCrea5ngSustainableServices

AnastasiyaYurchyshyna,WandaOpprecht

SessionIV:Servicedesign(1)

Complianceine‐governmentserviceengineering:State‐of‐the‐artTurkiSlim,MarijaBjekovic‐Obradovic

IV–4ShortPaper

SessionIV:Servicedesign(1)

SystemicServiceDesign:AligningValueandImplementa5onArashGolnam,GilRegev,JulienRamboz,PhilippeLaprade,Alain

Wegmann

V–1

SessionV:ServiceDesign(2)

V–2

Aframeworkfordevelopingaco‐designenvironmentfore‐Businessapplica5ons

YazrinaYahya,MuriaCMukhtar,NorleyzaJailani,SalhaAbdullah,ZuraidahAbdullah,AbdulRazakHamdan

SessionV:ServiceDesign(2)

V–3

OnServiceSystems‐byDefini5onofElementaryConceptsPetraHocova,ZdenkoStanicek

SessionV:ServiceDesign(2)

V–4ShortPaper

Customerlife5mevalueundercomplexcontractstructuresChristophHeitz,AndreasRuckstuhl,MarcelDeMling

SessionV:ServiceDesign(2)

TotalCostsofServiceLife:TheNeedofDecisionSupportinSelec5ng,ComparingandOrchestra5ngServices

JörgBecker,DanielBeverungen,MarCnMatzner,OliverMüller

V–5ShortPaper

SessionV:ServiceDesign(2)

Aconceptualframeworkforservicemodellinginanetworkofservicesystems

ThangLeDinh,ThanhThoaPhamThi

VI–1

SessionVI:ServiceDesign(3)

VI–2

ServicesDesignforPeopleRafaelZaballa

SessionVI:ServiceDesign(3)

VI–3

LifeCycleofVirtualizedServiceResourceinBIRISEnvironmentXiaofeiXu,XianzhiWang,ZhongjieWang

SessionVI:ServiceDesign(3)

VII–1

AConceptualModelofServiceExchangeinService‐DominantLogicGeertPoels

SessionVII:ServiceDesign(3)&Serviceengineering

VII–2

ThinkLarge,ActSmall:AnApproachtoWebServicesforEmbeddedSystemsBasedontheOSGiFramework

IrinaAstrova,ArneKoschel,RomanRoelofsen,DavidBosschaert,andVolkerAhlers

SessionVII:ServiceDesign(3)&Serviceengineering

VII–3ShortPaper

Acrossdisciplinaryapproachtoanalyzetheeffectsofdigitalizedserviceimplementa5on

ThècleAlixandDavidReymondg

SessionVII:ServiceDesign(3)&Serviceengineering

TowardsaUnifyingProcessFrameworkforServicesKnowledgeManagement

VikramSorathia,MartenvanSinderenandLuísFerreiraPires

VII–4ShortPaper

SessionVII:ServiceDesign(3)&Serviceengineering