PRESENTED BY:

ANOOP MISHRA (12201005)CHANDRA PRAKASH (12201011)

SUVROJIT CHOUDHURY (12201043)

PROJECT: INDIA POST 2012

India Post & ICT Evolution: ICT4D 0.0 Established in 1688 as Company Mail by Warren Hastings.

By 1861, there were 889 post offices handling nearly 43 million letters and

over 4.5 million newspapers annually.

Posts and Telegraphs Departments merged in 1914.

Application for the Digital Divide

Physical Assess:On an average 2 km, a post office is present in rural areas.

Informacy:Several services launched, from Telegram to Speed post

Information illiteracy:Still rural people are unaware about the application process of different services.

Multipurpose counter machines with computers were introduced in post offices in

1991 to:

1. Improve customer service and increase revenue and staff productivity

2. Make the post office the focal point for delivery of state social-security

programs

3. Enable the electronic networking of about 1,30,000 rural post offices

4. Enable paperless transactions for mail, postal banking and insurance services

5. Enable tracking and tracing of articles intended for delivery

25,000 departmental post offices (out of 25,464) have been computerized from

2006–2007 to 2011–2012. A plan (costing Rs.1877.2 crore) has been formulated to

computerize rural post offices

ICT4D 1.0 and India Post

Strengths of India Post Network• Rural post office personnel drawn from local communities

• Trusted by the local people

• Have valuable information capital on the local communities

• Even the last person at the remotest village is within the reach of India Post

• Rich experience of delivering financial and retail services in addition to the mail

operations

Plan to connect all the post offices including those in rural areas on appropriate ICT platform by September 2012

Field testing is planned in November 2010 Adequate financial resources have already been provided to India Post

Rural ICT Programme:

India Post 2012ICT4D 2.0 and India Post

Introduction:The IT Modernization project, intends to achieve the following: Wider reach to the Indian populace through more customer

interaction channels Better customer service Growth through new lines of business IT enablement of business processes and support functions

The key objectives of the India Post 2012 project are:1. Modernization and computerization of all Post offices in the

country including Branch Post offices in rural areas, mail offices and administrative and other offices;

2. Development of scalable, integrated and modular software covering all operations of the Department of Posts such as Mail Operations, Postal Banking, Insurance, Finance and HR;

3. Establishment of required IT Infrastructure including Data centre, Wide Area Network (WAN) based networking of the departmental post offices; and

4. Deployment of Rural Information Communication Technology (Rural ICT) infrastructure in all ~1,30,000 Rural Post Offices.

Objectives:

Project Overview:

1. In August 2010 Cabinet Committee on Economic Affairs approved the ‘INDIA

POST 2012’ IT Modernization project with a total outlay of 1877.2 crores.

2. As part of 11th five year plan, this IT modernization project has been

undertaken in two phases.

Phase: 2The program has been built on 3 cornerstones as

follows:

Phase: 1Post offices up to double handed levels were supplied with IT hardware

To establish Data Centre / disaster

recovery centres to house all

transactions and data

Nationwide networking of all

post offices including rural

post offices

Supply of computer hardware to

noncomputerized post offices, mail offices

and rural post offices

INFRASTRUCTURE

India Post: Governance Structure

Stakeholders and their potential roles

India Post’s primary stakeholders are its customers, employees and the

Government of India.

1. Customers can exercise their choice as there are alternatives. Therefore

retention of the existing customers is crucial as also attracting new customers.

2. The employees are India Posts main strength. The employees have supported

IT induction and the new initiatives. However, they could be a threat if change

is not effectively managed.

3. Government of India as owner has been continuously supporting India Post.

It has also supported India Post in its plans to modernize, expand and enrich

its product and services mix.

The DoP will have:

Increased revenue through higher market shares in the existing and

newly introduced IT enabled products and services.

Better decision making and operational planning due to availability of

information in timely manner

Potential reduction in the transaction cost and availability of manpower

for redeployment in marketing and other revenue generating capabilities

Increased productivity and accountability

Revenue Model of DoP

ICT Readiness

(Infrastructure Access)

ICT Use(Intensi

ty)

ICT Capabili

ty(Skills)

ICT Impacts(Outcom

es)

Impact analysis framework

Conclusion: Contribution to DevelopmentBenefits for Customers: Better financial inclusion for the common man in the rural and semi-urban locations at par with the urban locations, through mobile remittances, mobile banking, mobile insurance etc. Effective and transparent delivery of social security and employment guarantee schemes Increased consistency and reliability in mail, parcels and logistics delivery system in line with global standardsBenefits for DoP: Significant enhancement in revenue & market shares as multitude of products will be improved and new products/ services will be launched (e.g. eGovernance, Rural ICT) Better decision making and operational planning due to availability of management information in a timely manner Potential reduction in the transaction cost and availability of manpower for redeployment in marketing and other revenue generating capabilities Increased productivity and accountabilityBenefits for Employees: Employees will have an opportunity to learn, build and enhance new skills and expertise Reduction in manual work which will result in enhanced productivity levels Opportunity to deliver enhanced IT enabled services to their customers leading to a significant reduction in customer complaints

THANK YOU