ibm mail support for microsoft outlook

IBM Collaboration Solutions

Open Mic

Date: 29 September 2016

IBM Mail Support for Microsoft

Outlook

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Open Mic Team

Ranjit Rai - IBM ICS SWAT

Focusing on entire Notes/Domino

Narendra Nesarikar – IBM ICS Support Facilitator for Open

Mics


Swapnil Patankar - IBM L2 Support

2

Manish Jha- IBM L2 Support

Shrikant Ahire- IBM L2 Support

Agenda

About IMSMO for On premises & Features

Prerequisites for IMSMO

Architecture information on working of IMSMO

IMSMO Server Installation details with snaps and server side configuration

Installing Client side IMSMO Plugin Setting up Outlook Client & How to use

features in Outlook

Information on basic troubleshooting and some common issues.


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About IMSMO for On premises & Features

The solution provides you with Mail, Calendar, and Contacts capabilities that

allow you to work with your IBM Notes mail directly in your Microsoft Outlook

interface.

List of features available in Microsoft Outlook using IMSMO :

Mail with unread mark and folder synchronization capability

Calendar synch with free time look and scheduling

Contacts synch with your Notes Mail File

Setting up Out of Office for Notifying people when you're out of the office

Delegation feature to Give someone access to your mail file

Mail Quota indicator to See how close your mail file is to the size limit

Encrypting or signing messages using Notes ID Encryption


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Prerequisites for Installing IBM Mail Support for Microsoft

Outlook

Server Software Requirement :

64-bit IBM Domino® 9.0.1 with Fix Pack 6 or later.

Server Hardware Requirement :

Supported on Windows , AIX and Linux operating systems.

Detailed information on OS available :

http://www.ibm.com/support/knowledgecenter/en/SSKTMJ_9.0.1/admin_imsmo/

adm_domino_reqs.html


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http://www.ibm.com/support/knowledgecenter/en/SSKTMJ_9.0.1/admin_imsmo/adm_domino_reqs.html

IMSMO Server & Client Software Details for download

IMSMO Server: IBM mail Add-on to be installed on Domino Server

IMSMO Client: IBM mail Add-in to be installed on end user Outlook Client

IBM Mail Support for Microsoft Outlook 2.0.0.2 Release Notes Multiplatform

English

Servers

IBM mail Add-on 2.0.0.2 (for IMSMO) Windows 64 bit Multilingual

IBM mail Add-on 2.0.0.2 (for IMSMO) AIX 64 bit Multilingual

IBM mail Add-on 2.0.0.2 (for IMSMO) Linux 64 Multilingual

Client

IBM mail Add-in 2.0.0.2 (for IMSMO) Windows 32/64 bit Multilingual

http://www-01.ibm.com/support/docview.wss?uid=swg21989448


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http://www-01.ibm.com/support/docview.wss?uid=swg21989448


IMSMO has to be installed on top of Domino Server.

End user connecting to IMSMO server should have replica of his/her database

on IMSMO Server.

Microsoft Outlook Client connects to IMSMO over HTTP protocol.

It is mandatory to have SSL setup on IMSMO Server.

A valid internet address and internet password, set in the user's person

document.

Similar to IBM Notes Traveler , IMSMO stores user synch information details in

derby database.


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• Outlook clientOutlook data store (.ost)

IBM mail syncIBM mail

add-inIBM mail

add-inLDAP

SyncML

Domino mailserver + IMSA

Corporate

directory

KeyMicrosoft code IBM code

• Server remains essentially the same.

• SyncML used instead of EAS

(Exchange ActiveSync)

• IBM mail sync and freebusy DLLs are

added to the client.

IMSA (http)

Mailfile


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IMSMO Server Installation details with snaps and server side

configuration

Running the Windows installer

Important: Be sure to back up your NOTES.INI file before running the IMSA server

installer.

Obtain and run the file IMSA_W64.exe. As you step through the installer,

Please note that the Temporary install files are saved to a local directory


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You can choose to install to partitioned servers, if your Domino® servers have

been set up that way.

Note : For the current release, IMSMO does not allow install on a single partition. For

Windows, all Domino partitions have to be at the same version, using the same program

directory.



configuration

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The installer will add and configure the required sync and REST services to your

Domino server



configuration

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The Microsoft Outlook tab in the server document is hidden by default in Domino®

9.0.1; either a "Traveler" tab is visible or the "Microsoft Outlook" tab, but never

both.

Note : Traveler and IMSMO cannot exist on same server

Upon installation of the IMSMO server, during server startup, an adminp request

will be issued to enable the Microsoft Outlook tab:



configuration

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Configuration Settings

Optional: Click the Microsoft Outlook tab and on the Basics tab, optionally specify

a value in the Password management URL field:

Sample : Use the following format: https://mycompany.com/profile/password



configuration

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Configuration Settings:

Personalize access to define which users are allowed to connect to the

IMSMO server, or create explicit denial lists for users that should be denied

access to the server. Populate either the Access Server or Not Access Server

field with the names of users and groups



configuration

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If IMSMO is running on a server with multiple NIC cards, you must specify

the parameter NTS_HOST_IP_ADDR=[ip_address] in your Notes.INI file to

tell the server which IP address to use.

You must specify the parameter

NTS_EXTERNAL_URL=https://[proxy_server_name]/traveler in your

Notes.INI file.

Note: Problems may occur due to an incorrect URL setting



configuration

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Servers in a Domino domain where IMSMO is installed must have this

variable set to Disabled - if this setting is enabled, it forces MIME messages

to be routed over SMTP, which will affect the ability of Outlook users to read

encrypted mail.

Router/SMTP - Basics tab and set the variable "SMTP allowed within the local

internet domain" to Disabled



configuration

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Installing Client side IMSMO Plugin & Configuring Outlook Client


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Installing IMSMO Plugin for Microsoft Outlook Client

Install the IBM mail add-in, run the IMSMO_client.exe file that your administrator

provided to you


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Installing IMSMO Plugin for Microsoft Outlook Client

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Create a new profile in Microsoft Outlook that syncs with your IBM® Notes® mail


Configuring Outlook Client with IMSMO Plugin

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Adding Profile for outlook

To begin the setup, complete the steps that apply to your situation:



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Select Manual setup or additional server types, and click Next.



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In the IBM Mail Sync Configuration window:

In the Your Name field, enter the name to be shown in the Microsoft Outlook

interface.

Email Address field, enter your email address, for example,

[email protected].

In the Server Type field, select My Company's Mail Server.

In the Server Name field, enter your mail server name, for example,

mail.renovations.com.

Click Next.



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mailto:[email protected]

A prompt to enter password.

A window is shown with Green check marks indicating that each step in

connecting is successful. Click through the dialog boxes to open your new

profile.


Note : If using self signed SSL certificate on IMSMO server, please import the

certificate to the browser


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IMSMO Mail Sync features in Microsoft Outlook

IBM Corporation ©2015


Mail support for Microsoft Outlook provides features so that you can work with your

IBM Notes® mail directly in your Microsoft Outlook interface.

1. Mail

2. Calendar

3. Contacts

Notifying people when you're out of the office

Giving someone access to your mail file

Seeing how close your mail file is to the size limit

Encrypting or signing messages

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IMSMO mail sync in Outlook - Mail

Create, edit, send, receive, and move folders, messages, and conversations

Search, filter, and categorize mail

Lets you open a mail message in your IBM Verse browser client (if available)


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Support for Encrypted and Signed Messages

An option to Sign or encrypt messages is available now using Microsoft Outlook

client using IBM Mail Synch.

Note : You must Configure ID vault or have Notes ID imported to user mail to utilize this

functionality



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IMSMO Mail sync in Outlook – Calendar

“Find Room” button is available when you are creating a new meeting.

Free Busy information lookup from Scheduling

Free Busy information


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Syncing Contacts

You can now synch Contacts from your mail file to outlook

type-ahead recent contacts are also pre-populated, based on mail file content



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IMSMO mail sync in Outlook - Contact

Configure your Corporate directory using LDAP


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Setting Automatic reply to notify people when you are Out of office

Browse to Microsoft Outlook File Click IBM mail

Click Automatic Replies (Out of Office) Select Send automatic replies

Choose the date and OOO text and Click Ok.



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Setting Delegation to your Mail file


Click Delegation And assign Delegates and permissions



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Setting Delegation to your Mail file


Note : Only delegation access can be provided. User cannot open delegated mail

database using this feature.


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Check your Mail quota and manage your mail database free space


Click Mail quota and check allocated quota and current utilized space



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How to work with logging in MS Outlook for IMSMO

File IBM Mail IBM Mail help

We explore available options here one by one.


How to collect the logs from IMSMO client machine

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Diagnostics

It shows various information on

• IBM Mail Sync version

• Server

• Device ID

• Trace level

• Log path on your local machine

• Include confidential data in logs.

• Report a Problem ( Button )

**Please note that confidential data may consist of your email details ( a small chunk of

session information for troubleshooting purpose )



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Reporting a problem

From Outlook, Click File File IBM Mail Diagnostics (Report a Problem)

For Trace level, select Verbose (Default is Verbose ).

Note: If you changed the level, restart Outlook before you continue.

If you are willing to include confidential information, which can help with troubleshooting,

select Include confidential data in logs. ( Default selected).

Click Report a problem, provide as much detail as possible about the issue and click Send.

Or the user can send the log files manually from the path as shown in the Diagnostic

window.

Note: If you do not disable Outlook logging, log files on your desktop can grow quite large.



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Manual log collection.

Below is the path where it stores logs.

C:\Users\JohnDoe\AppData\Local\Temp

Go to this path to collect logs manually.

There are two folder gets created under the

above path.

IBM_Mail_Sync

IBM_Mail_Sync_Misc

For troubleshooting we recommend to

provide IBM_Mail_Sync folder which would

have all the relative details.

Files inside IBM_Mail_Sync folder shows

details logs collected.

You can zip the folder and provide it IBM

support through PMR.



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Re-Sync Content

You can correct the document sync issues by re-

syncing contents from the server copy.

Re-Sync content has following options

• Reset Mail

• Reset Calendar

• Reset Contacts

**Please Note:

Use the reset when it is necessary as this steps

will correct the sync issue

Choosing this option will take much longer time

to complete as it will create and re-index the

mail file data you have on local machine

So if user has big mailfile then it will take ample

amount of time to complete these step

Troubleshooting basic sync issues with IMSMO Outlook profile


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IBM mail support for Microsoft Outlook (Administering)

http://www.ibm.com/support/knowledgecenter/SSKTMJ_9.0.1/admin_imsmo/adm_toc.html

Setting up IBM mail support for Microsoft Outlook

http://www.ibm.com/support/knowledgecenter/SSKTMJ_9.0.1/user_imsmo/use_IMSMO_setting_up.html

Connecting to your corporate directory:

http://www.ibm.com/support/knowledgecenter/SSKTMJ_9.0.1/user_imsmo/usr_set_ldap_dir.html

References


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http://www.ibm.com/support/knowledgecenter/SSKTMJ_9.0.1/admin_imsmo/adm_toc.html

http://www.ibm.com/support/knowledgecenter/SSKTMJ_9.0.1/user_imsmo/usr_set_ldap_dir.html


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Thank You

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ibm mail support for microsoft outlook

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