husky air project charter

Project Charter Husky Air

Isabella Gelardi INFO 461 - 001

Husky Air Project Charter Isabella Gelardi

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Table of Contents

Table of Contents ...................................................................................................... 2

Project Description.. .................................................................................................. 3

Executive Summary .................................................................................................. 3

Original Case Study .............................................................................................. 4-5

Team Charter ........................................................................................................ 6-8

Business Case Analysis........................................................................................9-14

Infrastructure ..................................................................................................... 16-18

Scope Management Plan ................................................................................... 19-21

Project Plan (Schedule & Budget) .................................................................... 22-29

Risk Management Plan ..................................................................................... 30-36

Earned Value & Quality Mangement Plan ....................................................... 37-46

Appendix ................................................................................................................ 47

MS Project Tutorial I ........................................................................................ 47-51

MS Project Tutorial II ....................................................................................... 52-60

MS Project Tutorial III ...................................................................................... 61-63


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Project Description The Husky Air Information System project was a step by step progression towards the creation of a systems planning and project management framework. Apart of the Husky Air Information System project charter the project team has completed the following tasks described in the following statements. The project team first conducted the project by crafting a Team Charter to follow as a basis of rules, expectations, responsibilities, etc. throughout the project’s lifecycle. Here the MOV was established. A Business case was developed after analyzing and considering the systems request give to the group by the sponsors of Husky air. Within this study the team also conducted a feasibility analysis as well as cost/benefit analysis of the proposed alternatives to creating the system. A project infrastructure was then able to be utilized to define resources and costs that the project would entail. A scope management report was created to define the scope of the project as well as address changes that may occur during the lifecycle of the creation of a Husky Air Information System. Following a project plan, a schedule, and a budget were all analyzed, studied, and created. The risk assessment took place shortly after and resulted in a concluded risk management plan. After the risk management plan was in place the team conducted an earned value analysis as well as crafted together a quality management plan to be used. In conclusion to this part of the project we have created an artifact that lays the foundation to the creation of a Information System for Husky Air.

Executive Summary The Husky Air Information System has progressed from a Systems Request all the way to the creation of a systems plan and project management framework and outline. Through the planning and creation of this framework the team has laid out the foundation for the creation of the system to take place. However, aside from this framework more has to be done to put the system into the hands of Husky Air. The following statements are what needs to be done in order to finish the Husky Air Information System. A user interface prototype will need to be created and tested as well as an implementation plan needs to be crafted. Once a interface has been approved and the programming has been done the team will congregate into the implementation phase and following that will evaluate the project and evaluate the MOV. Maintenance after the success of the implementation of Husky Air Information System will be in place for 6 months following the direct cutover implantation approach that is recommended by the team to put the system in place.


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Original Case Study

Husky Air – Pilot Angels Background Husky Air opened for business in January 2008 when L.T. Scully and several other investors pooled their life savings and secured a rather large loan from a Chicago bank.

Located at DeKalb Taylor Municipal Airport (DKB) in DeKalb, Illinois, Husky Air is a fixed base operator (FBO) facility that offers a full range of services to the growing demands for business and private aviation. Currently, the company has 23 employees composed of pilots, mechanics and office staff.

As a FBO, Husky Air provides:

• Business jet, propjet, helicopter, and propeller aircraft charter • Refueling • Airframe, engine, propeller, and avionics maintenance • Aircraft rental • Flight instruction • Pilot Supplies

Although FBOs at other airports offer similar services, Husky Air has been receiving increased attention throughout the Midwest for its charter service, maintenance, and flight instruction.

Pilot Angels In addition, Husky Air coordinates a charitable service called Pilot Angels. Working with hospitals, health-care agencies, and organ banks, Husky Air matches volunteer private pilots, willing to donate their time and aircraft, with needy people whose health-care problems require them to travel to receive diagnostic or treatment services. In addition, Pilot Angels also provides transportation for donor organs, supplies, and medical personnel. All flights are free of charge, and the costs are paid for by the volunteer pilots who use their own aircraft.

The pilots who volunteer for the Pilot Angels program need no medical training and offer no medical assistance. The planes do not carry any medical equipment and do not have to accommodate stretchers. Patients, however, must be medically stable and able to enter and exit the aircraft with little or no assistance. The Pilot Angels passengers typically travel to or from a hospital or clinic for diagnosis, surgery, or some other treatment. Travel companions, such as a relative, friend, or nurse, are common.

Currently, a pool of pilot volunteers is kept in a file folder. If a hospital or person with a medical or financial hardship contacts Husky Air, the name of the traveler, the destination, dates/times, and the number of travel companions are requested. Because of limited weight restrictions in small aircraft, the weights of the passengers and their luggage are needed as well.

After the initial information is provided, Husky Air contacts the volunteer pilots to determine their availability. Although a volunteer pilot may be willing and available for a Pilot Angels flight, the plane may not have the range or weight-carrying requirements. This may be an


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inefficient use of time since many pilots may have to be contacted until a pilot and suitable plane can be found.

The Project Description Husky Air would like to have a computer-based system to keep track of all its Pilot Angels volunteers. Basic information about the pilots may include their name, address, phone number, and so forth, as well as their total hours, certifications, and ratings. Moreover, specific information about a volunteer’s aircraft would be useful. Such information should include the type of plane, aircraft identification number (called The N number), whether single or multi-engine, and its capacity for carrying passengers and cargo. Some pilots own more than one plane.

Husky Air also wants to know more about the people, hospitals, clinics, and organ banks that request the Pilot Angels service. In addition, they also would like basic information about the patients, their passengers, and specific needs to help match volunteers with the request for transport. Finally, Husky Air wants a list of all the Pilot Angels flight in order to recognize specific volunteers for their contributions. This would include:

• The pilot who flew the flight • The passengers onboard • The plane that was used • The total time of the flight • The distance and destination of the flight • The date and time of the flight • The total fuel used


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BYOW Team Charter I. Team Members

Jessica Evans || [email protected] || (804) 525-8761

Isabella Gelardi || [email protected] || (919) 995-1911

Kayla Baylor || [email protected] || (540) 572-7038

Team Leader: Isabella Gelardi

II. Roles and Responsibilities

Jessica Evans: Will be responsible for contributing on all assignments while ensuring that all assignments are well-crafted and completed on-time.

Isabella Gelardi:

Will be responsible for completing work on time, contributing to team discussions, helping out team members and making sure everyone knows what is required to be done for each assignment. Will also be responsible for uploading assignments on time.

Kayla Baylor:

Responsible for gathering and submitting information on time, communicating appropriately with team members, providing advice and help to others when needed, checking over the assignments to make sure everything looks presentable and right before it is submitted.

III. Strengths and Weaknesses

Jessica Evans: I excel as a writer and will use this skill along with my knowledge of Visio and Project Professional to complete all assignments. With regard to weaknesses, I will need to improve upon my prioritization skills and devote enough time and effort on project assignments while juggling other tasks.

Isabella Gelardi

I am skilled in Access, PowerPoint, Excel, Word, HTML and some JavaScript as well as knowledgeable in using Visio and MS Project. Good time management and organizational skills. Weak in moving too fast and communicating my ideas effectively to a group. I will need to work on slowing down and making sure team members are aware of what is going on within project tasks and expectations as well as listening and taking into account their expectations. Kayla Baylor I am well organized and do well with turning in all assignments on time. Being able to communicate with others is another strength of mine. Some MO projects that I am proficient with are Word, Excel, and PowerPoint. I can moderately use Visio, Visual Studios, and MO


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Project. When it comes to weakness I do not have many creative thoughts. Observing ideas of others and doing research could help me come up with new and unique ideas. IV. Meeting Times

Our team will use a virtual platform (e.g., Google Docs), e-mail, and SMS to communicate on a regular basis. In addition, we plan to meet in-person at the following designated time: Monday’s at 12:45pm.

Isabella Gelardi’s Availability:

Monday-Thursday: 12:45-5:00pm

(Can meet on Fridays if need be)

Kayla’s Availability:

Monday-Friday: 12:00-5:30pm

Jessica’s Availability:

Monday-Thursday: 12:45-5:00pm

V. Rules and Expectations

Should a conflict arise, team members are expected to communicate their concerns with one another in a timely manner and resolve any issues in a diplomatic fashion. In the event that someone misses a meeting they will be expected to contact their group members to gather any vital assignment related information. Alternatively, the group may elect to reschedule meetings if need be or opt to meet electronically to avoid schedule conflicts. If a group member fails to contribute on an assignment, their lack of participation will be reflected in their grade and under extenuating circumstances will be removed from future assignments.

Key overview of expectations:

• Arrive upon agreed meeting time • Respond in appropriate time to e-mails or any form of communication • Complete work in a timely and efficient manner • Team Charter is subject to change in agreement of team members

VI. Code of Ethics

Our teams’ conduct will be guided by the following values:

• Respect one another • Voice any and all concerns in a polite manner • Use effective listening skills • Contribute on all assignments

Code of ethics statement: BYOW will work together to maintain an effective work group and learn together to improve ourselves as well as our teammates.


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VII. Short Biographies

Jessica Evans Jessica is enrolled in VCU’s Post-baccalaureate program in Information Systems. She aspires to be a developer and supplements VCU’s Information Systems curriculum requirements via enrolling in online programming courses. Additionally, she is a freelance writer and wants to develop a better understanding of technical writing so as to diversify her skill set. She spends her spare time reading and swimming.

Isabella Gelardi

My name is Isabella Gelardi and I am a VCU undergraduate studying Information Systems. I will be graduating in the Fall of 2016. After receiving my BS degree I hope to pursue a career in IT Consulting or as a System Analyst. In my free time I enjoy spending time with friends and family as well as going to the gym.

Kayla Baylor

My name is Kayla Baylor and I am a junior majoring in Information Systems. This is my third semester at VCU. I transferred here from Germanna Community College with my Associate in Business Administration. I would like to have a career in cyber security. I like to read listen to music and watch movies in my downtown. My favorite summertime activity would be going swimming and spending time with my family.

VII. Team Mission

The mission of the BYOW team is to diligently work as a group to utilize each other’s strengths and work through our weaknesses in a creative environment in order to achieve excellent results in all projects assigned.

IX. Agreement Notice

All team members have read the team charter and agree with all expectations denoted in this document.

“I have read and understand the requirements of this team charter and I agree and promise to adhere to the team charter.” X Isabella Gelardi 5/23/2016 X Kayla Baylor 5/23/2016 X Jessica Evans 5/23/2016


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Business Case Analysis Learning Cycle

Husky Air-Pilot Angels Statement of Purpose: The Husky Air business collaborates with the Pilot Angels group both of whom transport patients to hospitals. Our information system will help track all Pilot Angel volunteers. Moreover, the information system will include a database that stores pilot names, trip details, fuel costs, pilot availability times etc... It will also include longitudinal data on the people, hospitals, clinics and organ banks that use this service. This system will allow for the retrieval of any information regarding a particular flight such as destination, fuel quantity, fuel costs, and the name of the pilot for each and every flight. Our new information system will not only improve documentation but provide an efficient and effective way to store and retrieve vital information. Project Value: Husky Air will be able to shorten their interaction time with the volunteers and provide a more reliable service to their customers with the new computer-based system providing them with up to date information on the volunteers and customers. Project Goals:

• Information of volunteer’s filed in an efficient style. • Creation of computerized applications for reviewing of customer transportation and

satisfaction. • Hold customer information on file for making customer appointment requests more

efficient. • Increase long term benefits and lower long term costs. • 80% of all patients are matched with a pilot within a 48-hour timeframe.

Measurable Organizational Value (MOV): MOV: This project will be successful if approximately one-year following the initial implementation date, 80% of patients are matched with a pilot within a 48-hour timeframe.


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Desired Areas of Impact: 1.Customer Streamline flight scheduling process so as to avoid data processing delays

and retrieval times, thereby reducing customer stress levels 2. Social Decrease the time it takes to match a patient with a plane so they can be

transported to their healthcare provider. Increase the survival rate among critical patients who need immediate care.

3. Strategic Increase Husky Air’s visibility in the public eye, increase revenue, work on making Husky Air more unique and invariably more competitive. Doing so, will improve the public perception of the Husky Air brand and hopefully result in more interest in this venture and potential funds.

4. Operational Spend less time assigning pilots to specific customers and more time streamlining the process.

5. Financial Request outside financial support in attempt to decrease data processing and retrieval costs.

Desired Areas of Impact are in order: customer, social, strategic, operational, financial. The Customer is the most important area of impact due to the fact that a positive relationship dynamic will help Husky Air understand customer’s needs making the experience as enjoyable as possible. It’s important that all Husky Air staff members are trained in providing optimal customer-service as the circumstances surrounding these flights will be stressful and stress has been shown to worsen patient outcomes. With regard to the information system, we aspire to refine the flight scheduling process so as to eliminate stress and improve the overall flight scheduling process for this will benefit both the customer and Husky Air staff. Desired Value:

• Better: Husky Air’s primary goal is to transport patients and medical equipment. All volunteer pilots aim to provide timely, friendly, professional, and compassionate service while offering individuals a mode of transportation. Moreover, the Husky Air information system aims to improve the pilot-customer matching experience by reducing data processing times, expediting the data inputting process, as well as streamlining the flight scheduling process.

• More Efficient: Our proposed information system will store data on pilots’ availability, travel requests, HIPAA compliant patient information, number of travel companions, weight estimates, available aircrafts, volunteer hours, participating airport locations, and prior trip details including (fuel amounts & costs, destinations, distance travelled, the plane that was used for each flight, passengers, date & time of all flights, and the name of the pilot for each flight). This process will improve communications between Husky Air staff and patients, hospitals and organ donor organizations. All information will be stored and managed in such a way that all available pilots will receive a flight request notification in the form of a phone call, text message, and email. Thereafter, they will have the opportunity to commit to a specified trip, that way, the process will be seamless and incredibly efficient.


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• Cost-Effective: All pilots are volunteers and their effort is provided on a pro-bono basis. The Husky Air Information System will decrease costs in the long run by providing a more cost-effective strategy for processing and storing data.

Quantitative Target:

• Our goal is to motivate current Pilot Angels team members to recruit fellow pilots and invariably increase the number of individuals that may be available to commit to a single flight. An anonymous and very wealthy donor has offered to fund the referral program which involves providing pilots with a $500 visa gift card for every 5 pilots that they are able to recruit. This referral process will be set in place in order to increase the likelihood that a patient will be matched with an available pilot within a 48-hour time frame.

• Additionally, the project will be backed by several investors from a nearby hospital who care for the community and wish to donate to the development of an information system that will benefit those in need.

Specific Target & Time frame

• The information system will be up and running approximately one-year following the implementation date. Not only will the project conclude within one year but it will result in at least 80% of all patients being matched with a pilot within a 48-hour time frame.

Specific Target & Timeframe:

We’d like to achieve the following goal one-year following the information system implementation date: report that at least 80% of all patients are matched with a pilot within a 48-hour timeframe. MOV Summary: This project will be successful if one year following the initial implementation date 80% of patients are matched with a pilot within a 48-hour timeframe. A Comparison of Alternatives:

Maintain Status Quo

Purchase Software Package Build a Custom System

Option Description

Persist with the original paper based system

Veribook (software) (scheduling software designed for physicians which can be used for Husky Air’s purposes due to the complexity of the system (e.g. pilot scheduling, patient scheduling, reminders, self-service portal, appointment management, demographic data,

Build an custom information system that meets the Husky Air-Pilot Angels’ business need


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drag and drop scheduling, no-show tracking)

Direct Costs N/A PC Cost: $5000

PC Cost: $5000

Indirect Costs

Part-time hourly Administrative Assistant: $20,000/year

Part-time hourly Administrative Assistant: $15,000/year

Database developer salary: $55,000 Part-time hourly Administrative Assistant: $5,000/year

Ongoing support & maintenance costs

N/A Cost of software ($150/month) IT consults/maintenance: $167/month

IT consults/maintenance: $83/month

Total Cost of Ownership

Alt 1: Maintain Status Quo

Alt 2: Purchase Software Package

Alt 3: Build a Custom System

Development Costs

Hardware $0 $5,000 $5,000

Software (initial startup fee)

$0 $1,000 $20,000

Programming company labor

$0 $0 $25,000

Employee Training $0 $1,500 $1,500

Operational Costs (after 1st year)

Value of Employee’s time used

$20,000 $15,000 $5,000

Hardware Upgrades $0 $500 $500


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Software Monthly Fee (12 months @ $150)

$0 $1,800 $0

Maintenance $0 $2,000 $1,000

Total: $20,000 $26,800 $53,000

TBO Maintain Status Quo

Purchase Software Package Build a Custom System

Option Description

Persist with the original paper based system

Veribook (software) (scheduling software designed for physicians which can be used for Husky Air’s purposes due to the complexity of the system (e.g. pilot scheduling, patient scheduling, reminders, self-service portal, appointment management, demographic data, drag and drop scheduling, no-show tracking)

Build an custom information system that meets the Husky Air-Pilot Angels’ business need

Accuracy Allows for mistakes to be made but operations to resume as normal using already known skills.

Allows for a more accurate way of retrieving information. Will allow for correct information to be retrieved by the correct personnel.

Allows for a more complete and accurate report and query search for retrieval of information. Eliminates errors and redundancies. Allows for a authentication requirement and access for different levels of employees.

Efficiency Very low efficiency

Efficiency is heightened. Lacks in specific targeted information retrieval.

Most efficient. Allows for speedy and efficient information storage and retrieval. Allows for the matching of pilot patient requests at an increased speed.

Lowered Cost

No added cost but costly in the long run.

Small added cost. Company will have to adapt to the software.

Added cost but lowered cost in the long run. Company will create and update the software to its specific needs.


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Total Benefit of Ownership (Valued 1-5 with 1 being the lowest)

Alt 1: Maintain Status Quo

Alt 2: Purchase Software Package

Alt 3: Build a Customer System

Benefits:

Customer Satisfaction

1 5 5

Employee Time 1 3 5

Accuracy 4 4 5

Efficiency 1 4 5

Security 1 4 5

Payment Capability 1 5 5

Storage/Retrieval 2 5 5

Total Benefits (35): 11 30 35

Recommendation:

The analysis conducted by BYOW shows that the best alternative for Husky Air-Pilot Angels is to build Husky Air their own custom system. The alternative of building a custom system will allow Husky Air to be able to efficiently and accurately retrieve and store information at the best benefit and cost relationship. This alternative gives them the best benefit by lowering cost in the long run and allowing them to make the system directly for their own needs. This alternative cuts down the time employees will need to use the system and allow for more efficient work practices to be used along with this system.


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Learning Cycle Learning Record & Action Plan

What we know

(Facts) What we think we know

(Assumptions) What we don’t know

(Questions to be Answered)

Company needs a way to streamline flight scheduling

Efficiency problem due to no current system in place

What would be the best way to do streamline?

Time spent assigning pilots to customers needs to be decreased.

Employees need a system to increase productivity and decrease time spent searching through documents

What is the current method to assign pilots to customers?

Availability to increase funds needs to be available to donors

Donors (either pilots or other) donate either time or money

How is this being tracked and how are they doing so?

Team Learning Record

Who? Does What? By When? Bella & Kayla & Jessica Understand and extract

requirements that are needed for the new information system

Monday

Bella Establish the project value, goals, and overall MOV

Wednesday

Jessica Conduct a comparison of alternatives

Wednesday

Bella Analyze and produce a TCO and TBO

Thursday

Kayla Analyze and review to produce a recommendation

Friday

Action Plan


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Infrastructure

Resource Requirements Table:

People • Programmer - person creating, updating, and maintaining the software for husky air.

• Sponsor - oversee and give money to the project. • System Architect – person who will create the infrastructure and

architecture that will be the system. Will work alongside the Programmer and the Project Manager to create the framework for the system.

• Project Manager – Will lead all team efforts and guide employees as well as the programmer and system developer. Will manage the project schedule, budget, and scope.

Resource Requirements Table:

Technology • Computers: 3 workstations / 1 server • Software: custom made software // MS Office • Telephones for support staff • All-in-One Printer • Wi-Fi – Routers and contract for internet (Verizon FiOS)

Facilities • Office Space for the team to come in and work each day of the work week.

Other • Training for employees to understand work processes and technologies within office.

• Travel - transportation for pilots to get to main office for interviews. • Travel – transportation for employees to visit Husky Air to conduct

analysis. • Implementation - the project will require employees to conduct a direct

cutover implementation and will allow for expenses and resources to accommodate.

• Maintenance – continued maintenance over the next 6 months


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Resource Cost Tables

Human Resources – People

Resource Cost Source

Programmer Salaried at $45,000 during the duration of the project

www.payscale.com

System Architect Salaried at $40,000 during the duration of the project

www.payscale.com

Project Manager Salaried at $47,000 during the duration of the project

www.payscale.com

Technology: Hardware/Software


Computers: 3 Workstations / 1 Server

HP Desktop Workstations @ $879 a piece.

Dell PowerEdge T130 Tower Server @ $449

www8.hp.com

www.dell.com

MS Office MS Office 365 Business Premium $12.50/Month/User (5 Users)

Microsoft.office.com/business

Telephones for Support Staff

Vonage Telephone Contact $19.99/Month

Business.vonage.com/

All-in-One Printer HP LaserJet Pro $349.99 www8.hp.com

Wi-Fi Router: Linksys EA8500 Smart

Verizon FiOS: @69.99/Month

www.bestbuy.com

fios.verizon/com/


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Facilities


Office Space $800/Month at a local warehouse 30 minutes away from Husky Air

Regus.com/Office_Space_For_Rent

Other


Training for Employees Included in the salaries of the employees

www.payscale.com

Travel Budgeted $300 for traveling expenses per month to Husky Air headquarters

www.dailyfx.com/natural-gas

Implementation Included in the salaries of the employees

www.payscale.com

Maintenance & Support Included in the salaries of the employees

www.payscale.com

Contract Payment Method: All of the costs (please see the Resource Costs Tables) will be paid through increments bi-weekly throughout the life cycle of this project. Costs will be paid for by the project sponsor to those needed (refer to Resource Cost tables). Learning Cycle: As a team, BYOW has come to understand one another better. Isabella is a good leader. She sets up an outline for the projects and we all take initiative to finish different parts of the assignment without her having to divide and distribute the task. Jessica has good writing skills. She is detail oriented and reviews and edits other’s work. Kayla begins working on assignments as soon as she can and contributes where she can. There has not been any problems within the time they have been working together and it does not seem that anything on the team charter needs to be changed or updated at the moment.


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Scope Management Plan


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Scope Management Change Process: A scope change procedure is set in place for Husky Air that will allow a scope change to occur per request after considerable review. The attempt to change the scope process will require a scope change request form as well as a documented scope change request log. After submitted the request will be reviewed carefully with great consideration and the decision to follow through will be based upon the impact and benefit it will derive. From the conclusion of the scope change review a decision will be made.

Husky Air Scope Change Request Form Requestor name:____________________ Request date:____________ Request title:_______________________ Request number:_________ Request description:

Justification:

Possible alternatives:

Impacts Alternative 1 Alternative 2 Alternative 3

Scope

Schedule

Resources required

Cost

Recommendation:

Project Sponsor Date ___________________________________________ ____________________________

Request Number

Request Title

Date of Request

Requested by

Priority (L,M,H)

Authority to

Approve Request

Expected Response

Date

Scope Change

Approved? (Y/N)


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Project Plan Schedule & Budget

Resource Cost Tables

Human Resources – People


Programmer Salaried at $45,000 during the duration of the project

www.payscale.com

System Architect Salaried at $40,000 during the duration of the project

www.payscale.com

Project Manager Salaried at $47,000 during the duration of the project

www.payscale.com

Technology: Hardware/Software


Computers: 3 Workstations / 1 Server

HP Desktop Workstations @ $879 a piece.

Dell PowerEdge T130 Tower Server @ $449

www8.hp.com

www.dell.com

MS Office MS Office 365 Business Premium $12.50/Month/User (5 Users)

Microsoft.office.com/business

Telephones for Support Staff

Vonage Telephone Contact $19.99/Month

Business.vonage.com/

All-in-One Printer HP LaserJet Pro $349.99 www8.hp.com

Wi-Fi Router: Linksys EA8500 Smart

Verizon FiOS: @69.99/Month

www.bestbuy.com

fios.verizon/com/


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Facilities


Office Space $800/Month at a local warehouse 30 minutes away from Husky Air

Regus.com/Office_Space_For_Rent

Other


Training for Employees Included in the salaries of the employees

www.payscale.com

Travel Budgeted $300 for traveling expenses per month to Husky Air headquarters

www.dailyfx.com/natural-gas

Implementation Included in the salaries of the employees

www.payscale.com

Maintenance & Support Included in the salaries of the employees

www.payscale.com

Resource Requirements Descriptions for why the costs are incurred:

Resource Description

Project Manager Needed to lead and manage the team developing the information system.

System Developer Required to work along with Project Manager and the programmer to develop and design the basis and structure of the system.

Project Team Employees

Working under the project manager these employees work together to complete needed tasks.

Programmer Working with the system developer and the project manager the programmer will create the user interface and the system to be implemented.


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Hardware Computers, printers, telephones, etc. needed to do day to day business processes while the project is being developed.

Software Software needed to download on hardware to complete business processes such as Microsoft Office.

Office Furniture Desks, Chairs, etc. for the office space during development.

Office Space Office needed for employees to meet during the development of the information system.

Training Training of the team to get to know the project and planning the best way to work together.

Transportation Transportation of Team manager and system developer to meet with the Husky Air to understand and extract the user requirements that they need.


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QUESTION 1. The project will begin on May 23, 2016 and will end on August 2, 2017. It will take

308 (working/non-holiday) days to complete the project. 2. Our project has multiple critical paths. The critical path is important because any change

in the duration of the tasks affects the schedule and the project manager uses the critical path to determine the length of time of the project.

3. The initial total project baseline cost of the project is $315,600. 4. The project does not have any over allocated resources.


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Risk Management Plan Revised Project Schedule and Budget

Resource Cost Table: (Resource Requirements)

Project Manager $47,000

System Developer

$40,000

Project Team Employee $30,000

Programmer $45,000

Hardware $5,000

Software $20,000

Office Furniture $3,500

Office Space ($800/month)

$9,600

Training $1,500

Transportation (budgeted)

$1,000

Total: 202,600


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Resource Requirements Descriptions for why the costs are incurred:

Resource Description

Project Manager Needed to lead and manage the team developing the information system.

System Developer Required to work along with Project Manager and the programmer to develop and design the basis and structure of the system.

Project Team Employees

Working under the project manager this employee will work together with the project manager to complete needed tasks.

Programmer Working with the system developer and the project manager the programmer will create the user interface and the system to be implemented.

Hardware Computers, printers, telephones, etc. needed to do day to day business processes while the project is being developed.

Software Software needed to download on hardware to complete business processes such as Microsoft Office.

Office Furniture Desks, Chairs, etc. for the office space during development.

Office Space Office needed for employees to meet during the development of the information system.

Training Training of the team to get to know the project and planning the best way to work together.

Transportation Transportation of Team manager and system developer to meet with the Husky Air to understand and extract the user requirements that they need.


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Risk Analysis Table

Conceptualize and Initialize

Develop Project

Charter and Plan

Execute and Control Phase

Close Project Evaluate Project Success

Potential Risk

Difficulty and delay in identifying best project alternatives. Caused by insufficient knowledge in the realm of software packages that could provide the services necessary for managing the Husky Air initiative.

Disagreement and/or conflict regarding team rules

User training falls through in that the users find the system to be both cumbersome or too difficult to navigate.

Delayed project summary/final report

We’ve allotted 10 days for the project evaluation process which will include the completion of formal evaluation forms. If some project members fail to stay on task, then this may increase the amount of time required to complete the evaluation phase and the evaluation forms.

In what ways could this risk impact the MOV?

This could potentially increase the overall project time frame and result in the lengthening of the project schedule.

Potential conflicts regarding team rules may worsen morale and inadvertently push back the estimated completion date.

This risk could have a devastating impact on the project MOV in that it may result in the inability to deliver a final project within a year and this could

Should it take the project time more than 5 days to compose the project summary/report, then the project may not be delivered within the time period specified in the MOV.

This risk could lead to an extension and lead to the project being completed outside of the time frame


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generate more costs as well.

specified in the MOV.

How could this potentially impact the project objectives (scope, quality, schedule, budget)

This risk could cause the project to reach an end past the desired completion date and influence not only the project schedule but quality as well.

Ultimately, this risk could have an adverse effect on the project schedule.

This risk could result in the project being delivered outside of schedule and budget.

If this were to happen, it would influence the project schedule.

This risk would have a direct impact on the project’s schedule and its overall quality as well in the event that not all staff member fill-out an evaluation form.

Conceptualize and Initialize

Develop Project

Charter and Plan

Execute and Control Phase

Close Project Evaluate Project Success

Source(s) of project risk (people, legal, process, environment, technology, organization, project, other)

The source of this risk originates in the staff members and potential knowledge gaps that they may have regarding potential alternatives.

People and organizational climate or the environment surrounding the project could cause this potential risk to surface.

The primary source of this risk revolves around people, the organization, and the project environment as well.

Most of this risk falls on staff members.

The source for this risk lies in the people who are involved in the project.

Are the sources of this risk internal or external to the project?

This source of this risk is internal and is a reflection of the project team’s weaknesses.

The source for this risk is internal and involves the project team members.

The source of this risk is internal to the project in that it’s cause is team members.

The source of this risk is internal to the project.

The source of this risk is internal to the project.

Is this risk known, known-unknown, and/or

unknown-unknown

known-unknown

known-unknown

unknown-unknown

known-unknown


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unknown-unknown?

Risk Owner Project Manager

Project Manager

System Developer

Project Manager Project Manager

Risk Management Strategy

The project manager will also act as the primary hiring manager and will be responsible for hiring individuals who demonstrate the proper knowledge which allows them to identify alternatives

The project manager must provide structure and ensure that team rules are agreed upon in both a diplomatic and timely fashion.

The system developer must ensure that the information system is usable and easy to navigate. Additionally, they must provide high-quality training content to users.

The project manager will be responsible for making sure that everyone stays on task and that this report is completed in 5 days.

The project manager needs to ensure that all project staff members remain on-task and complete the required evaluation forms in a timely fashion.

Note: All of the identified potential risks are project-specific in that they correspond to concrete task items outlined in our WBS.


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Earned Value & Quality Management Plan

HUSKY AIR QUALITY MANAGEMENT PLAN

Introduction Husky Air’s Quality Management Plan will instill processes and procedures to encapsulate quality throughout the closing of the project and following the project. The Management Plan for Husky Air has objectives and approaches it will achieve and they are the following:

• Ensure Quality • Ensure Accessibility and Correctness • Ensure Integrity and Reliability • Ensure Expandability and Maintainability

Quality Management Approach The Husky Air’s Quality Management Plan will make sure quality standards are in place for both product quality and process quality. This quality management plan success is imperative for the success and future of the project. Husky Air will ensure quality through ensuring that processes and the product is accessible and correct to make sure use of the system is available and reliable. Product quality for Husky Air will be defined by Husky Air’s defined requirements from employees and customers. The users will be the defining force behind the product quality of the system. The project team will take on the role of ensuring that they quality for the product is emphasized and implemented. Process quality for Husky Air will be focus on the processes Husky Air takes during their business processes. This will ensure that the quality of the processes that are taking place meet the standards of the organization and the expectations of those participating. Quality Requirements/Standards

Product Quality: The product quality standards will be developed by the project team and the project sponsor as well as keeping the users in mind. These requirements and needs will be assessed and portrayed when defining the product quality and ensuring product quality. The product will be controlled through monitoring customer satisfaction, performance, reliability, and security. Process Quality:


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The process quality standards will be developed by the project team and the project sponsor to ensure that what is expected and required is implemented and followed in an effective and qualitative manner. The processes will be controlled through the monitory of bugs and defects.

Quality Metrics Type

Metric

Description

Process Issues by Phase Issues by Periods Defect by Content Errors Defect by Structural Errors

Number of instances a problem occurs during a particular phase. Number of instances a problem occurs during a particular period of time. Number of times an error appears with an issue dealing with content. Number of times an error appears with an issue dealing with the structure of the system.

Product Customer Satisfaction Customer/Employee Found Defects System Failure Issues by Reports

A rating index to show the satisfaction or dissatisfaction of users through a 1-5 start scale. Number of instances a customer or employee found a defect in the system. Number of instances the system failed to operate. Number of issues when running reports through the system.

Project Scope Change Requests Scope Change Approvals Over Budgeted Tasks Training Hours Over Schedule MOV Adaption

Number of scope change requests submitted by user or sponsor. Number of scope change requests that were approved. Number of tasks that came in over budget. Number of hours spent per project team on training the employees Schedule was underestimated and the amount of time the project is pushed back. Number of times the MOV is adapted to meet the user’s and or sponsor’s needs.


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Quality Assurance: The quality assurance of Husky Air will ensure that the information system final product will be implemented and supplied effectively. The system will be constantly available for maintenance and updates or a process of iterative improvements. The project manager will be in charge of initiating the request and monitoring system maintenance and updates. This will ensure that product/process quality is met throughout the lifecycle of the Husky Air Information System.

Verification of Quality

Task:

Activity:

Result:

Maintenance

Project Team will routinely maintain and update the system to follow along with changes, issues, and requests that may arise.

Enable quality to always be met and make sure the system is up to date and running smoothly.

Test Reports and Outputs

Check requested outputs of the system with customer information to ensure accuracy.

Enable quality to be ensured by assuring that the outputs and files that are requested through the system are accurate and can be completed.

Test Data Integrity

Check to make sure that all data within the system is not duplicated/null/or breaks the data’s integrity.

Ensure quality data and ensure that the data is being effectively and efficiently used.

Code Inspection

Inspect code to ensure that the code is up to date, compiling, and compiling to do the right tasks that are needed.

Ensures quality through a working system.


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Validation of Quality

Task:

Activity:

Result:

Customer/User Input

Analyze and depict user’s concerns, wants, and likes on a regular basis to make changes, improvements, or nothing to ensure customer satisfaction.

Ensures quality through customer satisfaction.

Goal Analysis

Validate that the goals of the project are met and completed to the value the team expected.

Ensures that the MOV is met/or will be met based on the analysis of where the team/project is within their goals.

Usability Test

Validate that the system is usable and runs efficiently.

Ensures a quality product/system to the users and project sponsor.

Prototyping

Validate that the system and or user interface is approved by users and correctly make adjustments.

Ensures that a final product will be delivered and ensures quality.


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BugBuster’s Earned Value Report


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Earned Value Analysis

Planned Value $16,880

Actual Cost $12,724

Earned Value $9,884

Schedule Variance $(6,996)

Cost Variance $2,840

Schedule Performance Index 0.58

Cost Performance Index 0.77

Budget At Completion $14,040

Estimate at Completion $21,922

Analysis of BugBuster’s Current Status The cost variance shows to be $2,840 for this project with a schedule variance of negative $6,996. This puts the project at an estimated completion of $21,922. The project being originally planned to cost $16,800 greatly differs with the final estimated completion cost. The difference in the earned value from the actual value is approximately separated by a $3,000 gap. Based on this analysis it does not seem that the original budget for the completion of BugBuster’s project to be reasonable and would need to be increased in order to get the project back on the right time and cost schedule.

Current Conclusion From Analysis Based on the analysis computed the final conclusion would be to forgo outsourcing the system creation to BugBuster’s. Based on the current status they are falling behind with a budget increase of close to $5,000. That is close to 1/3 of the current budget that will be spent additionally to successfully complete the project. The earned value is not matching up to what the company will be spending and in the long run would be beneficial for the company to look elsewhere when it comes to outsourcing the creation of a system.


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Appendix

MS Project Tutorial I


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MS Project Tutorial II


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MS Project Tutorial III


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husky air project charter

Documents