Human Resources Calibration

Topics

• HR Team Responsibilities• Leader Roles• Talent Management• Hotline Calls/Investigation

District Meetings

• A member from the HR team will attend District meetings to cover HR updates and to complete at least one training topic.

• DM input is welcomed on topics for specific to meeting District goals.

• Sexual Harassment and Other Workplace Harassment is covered annually.

HIRES

• Automatic access when:– BIC manager for account– Assigned direct reports at the account

• Background Checks/Drug Testing - After employment offer has been made– Consent forms must be completed– Contract Compliance

• Common Issues:– Not completing all required paperwork– Not placing the new hire in People Center within 3 days

Discipline/ Action Plans

Hourly• DM’s are the first point of contact.• HR is consulted for terminations and serious employee

relations issue• DM makes the final call on termination after partnering with

Human Resources

Management• DM partner with HR on discipline and performance

improvement plans

Hotline Calls

• Select “C” Hotline Calls will be distributed to the DM and/or RGM for investigation.

Push versus Pull• A/B Hotline calls will be investigated by the

Human Resources Manager.• Internal Complaints will be investigated

through partnership with FLM.• Retention of documentation.

Wage and Hour Compliance

• The following components will be assessed this year:

• All accounts in targeted states- Illinois & Florida

• All new account openings- 60 days later• All Indiana Accounts.Partnership with HR, DM, RGM.*** Vacation Calendars

LeadersField Trainer * Bonus Eligible• Assist with Training initiatives.• 1-2 per district.• Focus on STARS, HOME Team, Food Handler’s

Training.• Nomination Process

LeadersLabor Analyst* Bonus Eligible• Assist with analyzing labor cost at accounts• 1-2 per district.• Focus on training FLM on controlling labor

cost.• Nomination Process

LeadersTalent Leader• Band 6 Multi unit operator• Receive all “Ace Candidates”• Works with Talent Acquisition and Human

Resources Team.• Participate in Target Talent Call• Quarterly Talent Call

HR Team Responsibilities

HRA• People Center/eHRMS• STARS• Benefits - 800-729-5432 press 4• HIRES /E-Verify/Terminations/Talx• Truescreen• Leave of Absence Management• Offer Letters/Relocation

HR Team Responsibilities

HRM• Recruitment and Staffing• Employee Relations/Hotline Calls• Safety• Training• Compliance/ Contract Reviews• HR Audits• Talent Management• Reward and Recognition• HR Audits• EEOC Charges• Performance Management Process• Termination Approvals with District Manager• Project Management

Human Resources Director

HRD• Succession Planning• Talent Management• Sales/RFP’s• Offer Letter Process• Training and Development

Talent Management

Entire team partners to source candidates along with the Talent Acquisition team

Talent Champions/ District Managers• Identify staffing needs and conducts the first interviews. Site visit in

required before sending the candidate to HR Team.

HRM• Conducts interview on Band 8 candidates and provides final approval.

HRD/RVP• Conducts interview on Band 7 candidates and provides final approval.• Determine salary and relocation package

Sales Process/New Account openings

• Review contract for “People Requirements”• Provide EEOC information as required.• Assist with posting ads/ wage range.• Set up benefits.• Large Accounts assist with openings.• Assist with travel arrangements.

1. Employee is hospitalized – call 1st day out2. Employee is out for more than 3 due to illness3. Employee gives notice of need for LOA – any reason4. Worker’s Compensation Leave5. Work Restrictions (ADA)

Front Line Manager

•Contact HR•Send LOA Notification form to HR•Verify accrued vacation (if applicable)•Track time off for LOA & STD on vacation calendar•Communicate all updates & changes received from employee to HR•Send STD letters from Unum to HR (if applicable)•Send Return to Work Forms to HR for review prior to employees first day back to work•Wait for approval from HR to return to employee to work

Front Line Associate

•Communicate the need for LOA to your manager, if applicable•Complete and return required paperwork to Human Resources within required time•Call in Short Term Disability Claim to Unum per instructions provided , if applicable •Provide periodic updates regarding status to HR/FLM•Submit Return to Work forms to HR for review prior to release date•Once released confirm work schedule with FLM

Human Resources

•Determine qualification for LOA•Send appropriate LOA paperwork to employee•Updates all changes of status in People Center•Track time off for LOA/STD•Send appropriate communication to employee as needed•Review Return to Work forms•Contact medical provider , if necessary•Discuss with FLM and determine if employee is eligible to RTW

Leave of Absence Responsibilities

ARAMARK SAFETY

• Worker’s Compensation Claims– Employee Safety First– Work Restrictions/ Accommodations– Claims Management with SRS– Indemnity Claims– Bill Payment- Bunch and Associates

Questions