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Sydney Trains

Australasian Railway AssociationThree years of change and growth

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Key Facts

Value of assets managed $29 billion

Length of track, signals,

circuits maintained

1,588 km

Length of track operated 815 km

Number of stations 178

Annual customer journeys 300 million

Weekday customer

journeys

1.05 million

Weekday train services More than 2,900

Rolling stock maintained –

electric & diesel

2,185 cars

2014-15 service punctuality

2015-16 service punctuality

93.9%

94.4% (to date)

Customer satisfaction 90%

Workforce 10,000

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From moving trains to moving customers

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Key deliverables to our customers

• New customer service centre and information

board opened at Central Station

• Better in assisting customers by resourcing

staff with mobile devices

Improved performance and delivery

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Station upgrade

Before After

Strathfield Station

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21.0

17.3

12.4

8.0 7.9

5.0

2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 YTD endingMay 2016

Lost Time Injury Frequency Rate (LTIFR)

RailCorp Sydney Trains

Lost Time Injuries

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Facts• 756,877 assets worth $29 billion in 335,969 location,

533,698 measurement points, 2,710,000 attributes

• 2,185 electric and diesel cars with 6,651,000

components and spares

• 1,588 km of track and signal circuits

• 1,526 km overhead wiring

• 293,119 documents requiring retrieval and storage

• 339,855 Maintenance Plans

• 376 stations and buildings

• Millions of completed work orders, checklists & forms

• 150 storage locations for inventory management

Asset management in our complex environment

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Understanding the Challenges: Infrastructure Asset Management Systems

• Multiple, disconnected systems

• End of life of a number of core systems

• No single source of asset information, performance &

condition

• Preventative & predictive asset management strategies

are limited

• Risk of assets not being recorded

• Systems struggle with organisational complexity

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To provide better service to our customers

• Reliability

• Availability

• Safety

To be the maintainer of choice

• Competitive

• Efficient predictive maintenance

• Effective asset management

To make it easier for our maintenance crew

• Consolidated information - one stop shop

• Detailed fault information for technicians

• Reduce duplicate work

Enterprise Asset Management

$20M saving p.a

ROI –10 years

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Mobile apps Electronic ticketing

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The Rail Management Centre has reached its full capacity

Understanding the challengesOur existing technology, processes and physical centres make it hard for our people to

deliver services during disruptions

• No single view of

status

• Multiple channels,

multiple outputs,

multiple sources

• Information out of sequence

with event

• Disconnected systems

• Daily timetable embedded in

multiple systems

• Lack of information

• Competing priorities

• Lack of

coordination

• No visibility across the system

• Staff hammered and stressed

• Dependent on experts

• Poor communication

• Problems attacked in silos

• No consistency

• Same issue

different response

• People physically separated

• No singular view of the

problem

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The new Rail Operations

Centre - ROC

• Building will cater for future growth

• Designed for high availability and redundancy

• Security considerations in concept design

16 Jan ‘15 Commercial in Confidence slide 16

Focusing on our people - Change Management Plan

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The Present

Challenges for the future …

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Growing challenges

Customers are demanding ever improving services and new ways to interact with us

Population growth

100,000 customers

per day by 2031

$$

Freight activity

Volumes doubling

by 2031

Rail system Integration

6.0m

4.6m

5.1m

Sydney’s growing population

2021 2031

2013 2031

2011

Social Media

3 tier railway from

2019

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Overview of Sydney Metro

30 metro railway stations

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Rail network overview 2018(metro, suburban and intercity)

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Our future railway

That future is bright and very real

Fully automated signalling system

driven by a traffic management

system

New and other rail operators /

networks along side our network

A three tier railway

Metro / Suburban / Intercity

Very frequent Sydney Metro, fully auto

system, single deck trains, platform

screen doors, Driverless trains

Timetable automation that delivers a

daily timetable and drives all

signalling and passenger info systems

An agile, totally customer-focused

workforce with different roles

2 million passenger journeys per day

with frequency in some parts up to

24TPH peak times

Light rail network servicing Sydney.

Parramatta and Newcastle

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Sydney is a world class city,

We are building a world class transport

system

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