how you can manage your emotions at work to build empathy
DESCRIPTION
This slide set gives some insights into how to work with and manage your emotions better within the workplace.TRANSCRIPT
Managing Emotions
Ei4Change
Anyone can become angry – that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose and in the right way – that is not easy.
Aristotle
chaotic
haphazard
superfluous
incompatible with reason
disorganised
largely visceral
result from the lack of effective adjustment
Mid 20th Century
How emotions are viewed?
How emotions are viewed?
arouse, sustain and direct activity
part of the total economy of living organisms
are not in opposition to intelligence
effective use instruct a higher order of intelligence
Emotional processing is considered to be an essential part of rational decision making
Early 21st Century
When a person has empathy they are able to
appreciate the differences between other people
in terms of their emotional responses.
How a person is feeling can be determined by
looking at behaviours or actions.
The development of emotions
A genetic contribution
is likely
Emotions do not
define destiny
(timidity)
Early expression of
emotion by parents
helps learning
Early abuse hinders
learning
Poor ability to read
others’ emotion may
lead to the
development of poor
social skills
Biological purpose for emotion
A signalling function (that action might have to be taken)
Provides a strong impulse to take action
Promotes unique, stereotypical patterns of physiological change
A motivational trigger for others
Controls learning
Basic Human Emotions presumed to be hard-wired and physiologically distinctive
Ekman P. (1972)
Flushed face
Brow muscles inward and downward
Nostrils flare
Jaw clenches
Eyes widen
Pupils dilate
Upper lip rises
Lips stretch horizontally
Nostrils clench
Eyes screw up
Corners of mouth downturn
Eyebrows rise
Eyes widen
Forehead wrinkles
Jaw drops open
Eyelids droop
Corners of mouth drop
Corners of brows rise
Corners of mouth rise in a smile
Eyes tighten
Cheeks rise
Corners of brows drop
Basic Human Emotions presumed to be hard-wired and physiologically distinctive
Ekman P. (1972)
Findings on contempt / smugness are less clear
- there is some preliminary evidence that this emotion and
its expression are universally recognised
Eyes neutral
Tightened lip
Unilateral smile
Curled lip
Contempt / smugness is the only unilateral
expression occurring only on one side of the face
(Faces courtesy of www.feelingfacescards.com)
Emotional Intelligence at work
Is about...
bringing emotions
to the surface and
proactively
understanding
their meaning and
impact on the
team and its
performance
Is not about...
catching and
suppressing
emotions as
they begin to
surface
Is not about... being
nice
Identifying Emotions
Identify how you feel
Identify how others feel
Sense emotions in music
Sense emotions in art
Detect real vs fake emotions
Stay open to feelings
Blend emotions with thinking
Reflectively monitor emotions
Understanding Emotions
Emotions are mental and physiological states
associated with a wide range of feelings, thoughts
and behaviours
No definitive taxonomy of emotions exists.
Emotions are highly subjective.
People can differ in their emotional responses to
given situations.
Emotions blend together and are in continual flux.
Behaviour can be a direct result of emotional state.
Understanding Emotions
Recognise what events are likely to trigger
different emotions
Know that emotions can combine to form complex
blends of feelings
Realise that emotions can progress over time and
change from one to another
Provide a rich emotional vocabulary for greater
precision in describing feelings and blends of
feelings
What does “Use emotion” mean?
The capacity to generate and feel an emotion in
order to focus attention, reason, and communicate.
The capacity to use emotion to influence cognitive
processes such as decision making, deductive
reasoning, creativity, and problem solving.
Lightbulb Moments CD
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