IDS Scheer shows how virtualization dramatically simplifies a

complex IT infrastructure

IBM SAP International Competence Center

“As a managed service provider, we can take advantage of IBM System Storage SAN Volume Controller (SVC)’s ability to cater to each customer’s requirements individually, according to SLAs. As well as giving us new technical abilities, SVC allows us to calculate requirements more accurately and retain flexibility for new and existing customer projects.”

Markus Peltz

Configuration Manager

IDS Scheer

“ The flexibility and reliability we’ve gained by using vSphere have freed up resources that we can turn to better purposes for our business. Our costs, energy consumption, and administrative burden are reduced, allowing us to develop innovative ways to provide services to our customers.”

Carl-Philipp Müller

Data Center Manager

IDS Scheer

3

IDS Scheer shows how virtualization dramatically simplifies a complex IT infrastructure

Customer Objectives

Meet demanding customer service level agreements, •including:

Capable of near-continuous operations o

Rapid recovery in case of unplanned outage o

Scalable systems able to meet unpredictable o

demand

Commercially attractive pricing for growth o

Reduce system administration and management •overhead and costs

Redeploy technical staff from physical systems •maintenance to proactive customer-facing tasks.

Customer Benefits

Consolidation from 131 physical servers to just nine •generates enormous up-front cost savings and reduced

ongoing operational costs

VMware vSphere, with VMware® VMotion™ technology, •allows production SAP systems to operate continuously,

even during planned maintenance such as memory or

device upgrades

Virtual server creation, deployment and start enables •IDS Scheer to recover failed systems within just 10 to 15

minutes

Flexible resource allocation and highly scalable IBM •System x3850 M2 servers provide very high capacity for

increase in workload

Predictive failure functionality on IBM System x alerts •administrators to potential problems with components in

advance, minimizing downtime

DB2 LUW enabled: reduction in database size, improved •response times

Software licensing on virtualized systems enables per-•usage pricing model, enabling hosted customers to start

with a solution sized to match their requirements, then

grow the solution precisely as they need

Reduced complexity means that IT staffing required for •system management can be reduced significantly

Virtualized storage from IBM delivers improved •availability and efficiency, maximizes the mobility of SAP

solution components, and offers lower total cost of

ownership.

IBM Solution

Simplified system architecture and systems •management, virtualizing both servers and storage

Reduced physical server estate from 131 physical •servers to nine IBM System x3850 M2 servers, each with

two Intel Xeon Quad core E7330 2 processors running at

2,4GHz with 128GB memory

Implemented VMware VSphere server as the core server •virtualization technology

Introduced IBM System Storage SAN Volume Controller •(SVC) to manage 30 IBM System Storage devices,

including DS3400, DS4300, DS4700 and DS4800.

About this paper

This paper describes how IDS Scheer, a market leader in business process management (BPM) software, solutions and

services for corporations and public organizations worldwide, has successfully deployed both server and storage virtualization

technologies, achieving remarkable results in terms of increased performance and reduced total cost of ownership.

4

Executive summary

IDS Scheer is the market leader in Business Process

Management (BPM) software, solutions and services for

corporations and public organizations worldwide.

The company offers an integrated solution portfolio for the

strategic planning, design, implementation and controlling of

business processes. Managed service offerings include the

provision and hosting of SAP applications, which include almost

every SAP software component.

Historically, IDS Scheer has operated its hosting services with

one server for each application, for all systems running UNIX,

Linux and Microsoft Windows operating systems. Similarly, the

storage model has been to add new devices to the SAN as

requirements grew. The resulting infrastructure grew in

complexity, which tended to reduce flexibility and increase total

costs of operation. For example, if a customer workload outgrew

a particular server, this prompted a cutover process, starting

with new machine procurement and ending with a migration to

the new platform. Inevitably there would be some service

outage, and every migration carried a degree of risk. The

temptation was to over-invest in technology to allow sufficient

headroom for later expansion and avoid or delay costly

migrations.

Solution overview

Particularly for its SAP applications, provided as managed

services to customers, IDS Scheer found that virtualization

through VMware® vSphere™ on the IBM System x platform

delivered higher performance and greater resilience. The use of

IBM DB2 for Linux, Unix and Windows (LUW) added further

benefits to the SAP ERP and SAP BW landscapes, shrinking

databases and improving response times.

The experience of IDS Scheer demonstrates the power of

virtualization technologies on the x86 architecture to provide a

stable, secure and scalable solution for even very large-scale

SAP application landscapes. The solution also showcases the

benefits of IBM storage virtualization technologies for SAP

solutions: higher availability, increased mobility and reduced

costs.

5

As each SAN device reached its capacity limits, new systems

were added, resulting in a range of different technologies,

performance and connections. In some cases, data would have

to be moved to new storage servers, which would require new

drivers, creating additional administrative workload as well as

potential risk.

Recently, IDS Scheer made the strategic decision to virtualize

both server and storage systems, and selected VMware vSphere

on IBM System x3850 M2 servers, and IBM System Storage SAN

Volume Controller (SVC) for its IBM storage devices.

The result of the virtualization program has been a dramatic

simplification of the technology infrastructure. IDS Scheer has

been able to eliminate more than 120 servers, reduce the IT

administration personnel significantly , and consolidate more

than 30 storage systems into the single SVC management

solution.

For two complete SAP landscapes, DB2 LUW built on the

hardware-based savings by optimizing the database layer as

well. DB2 reduced the database size significantly, improving

performance and reducing administrative effort.

Based on the technology benefits, IDS Scheer is able to deliver

higher availability to its customers, faster recovery in the case of

disaster, faster scalability in times of increased—or reduced—

workload, and more attractive variable pricing models.

Critically, the virtualization strategy gives IDS Scheer a clear

roadmap for future development. By abstracting the physical

infrastructure from the SAP landscape, new servers and storage

systems may be added without requiring changes at the

application level. Workload increases, new application instances

and data growth can all be accommodated within the virtualized

architecture, helping IDS Scheer to continue to enhance its

customer service offering free of infrastructure constraints.

6

About IDS Scheer

Based in Saarbrücken, Germany, IDS Scheer is one of the

market leaders in Business Process Management (BPM)

software, solutions and services for corporations and public

organizations worldwide. The company achieved sales of almost

€400 million in 2008, and employs approximately 3,000 people.

Serving more than 7,500 customers in over 70 countries, IDS

Scheer is built on a strong history of innovation. The company

was established in 1984 by Prof. Dr. August Wilhelm Scheer,

regarded by many as the founder of BPM.

From small to medium enterprises (SMEs) to the Global 1000,

IDS Scheer helps companies optimize their investments in

strategic business and technology initiatives, including BPM,

service-oriented architecture (SOA), and EA initiatives. The

company offers consulting expertise and industry-specific

experience with global competencies in consumer packaged

goods, chemicals, pharmaceuticals, papers, metals, retail and

textile industries, and managed service offerings support the

entire business process lifecycle.

IDS Scheer offers customers a comprehensive service portfolio

branded as SAP Managed Services, offering SAP application

hosting, provision, operation, project, and support services. The

organization handles all SAP software-related issues, such as

software license management and maintenance, based on

clearly defined processes and on a global partnership with SAP.

The challenge

IDS Scheer operates two data centers for its managed service

offerings, at Freiburg, for both internal and external customers.

The company hosts a number of SAP small and medium

business (SMB) customers in Freiburg. However, the company

faced performance issues with its existing IT infrastructure.

Because IDS Scheer delivers hosting services to end

customers, performance is a critical success factor. The

company worried that reduced performance would lead to

customer dissatisfaction and harm the company’s business

model. In addition, IDS Scheer wanted to focus on lowering its

database administration costs, and wanted to implement a

solution that would improve performance and lower

administration requirements.

In the past, IDS Scheer had operated a one-server one-

application model for its hosting services. Larger customers

tend to be hosted on UNIX-based servers, while mid-sized and

small SAP landscapes are mostly run on the Microsoft Windows

operating systems (around 80 percent) with the remainder on

Linux. The company manages almost the complete range of

SAP components, from SAP R/3 Enterprise solutions up to the

latest releases of SAP ERP software. The landscape includes

SAP NetWeaver Business Warehouse and SAP Customer

Relationship Management, for example, and other SAP solution

components as customer needs dictate.

7

To meet customer requirements, IDS Scheer has a continuing

need for test and development platforms on which to build new

client scenarios to demonstrate possible solutions. The test

environments are also used as proving grounds for the IDS

Scheer services themselves, such as proofs of concept for

VMware products or changing system configurations, as well as

release testing, for example.

Alongside the servers, the information storage model called for

adding SAN devices as requirements grew. The resulting

infrastructure grew in complexity, which tended to reduce

flexibility and increase total costs of operation.

For example, if a customer workload outgrew a particular server,

this prompted a cutover process, starting with new machine

procurement and ending with a migration to the new platform.

Inevitably there would be some service outage, and every

migration carried a degree of risk. The temptation was to over-

invest in technology to allow sufficient headroom for later

expansion and avoid or delay costly migrations. This over-

investment meant not only higher expenditure on physical

hardware but also higher costs for powering, cooling and

managing the infrastructure.

As each SAN device reached capacity new systems were

added, resulting in a range of different technologies,

performance and connections. The storage infrastructure was

based on approximately 30 IBM System Storage products,

including DS3400, DS4300, DS4700 and DS4800, providing a

total data capacity of more than 120TB. Depending on the

service level agreements with each customer, data was

classified according to performance and availability

requirements, and allocated to specific storage systems meeting

or exceeding those needs.

As requirements changed, data would have to be moved

between storage servers, which would require new drivers,

creating additional administration workload as well as potential

risk. The company wanted to consolidate its worldwide SAP

infrastructure to increase hardware availability, lower

administration costs and improve overall service quality. To

accomplish its goals, IDS Scheer needed to adopt a robust

server solution, with virtualization technologies, capable of

consolidating the company’s 131 physical servers.

One SAP NetWeaver BW system was reaching the performance

boundaries of the existing MaxDB database, making it

necessary to find a new database platform. One important pre-

requisite was full SAP support for the database when used in a

VMware environment.

8

Server virtualization

The IDS Scheer Managed Services Operations team realized

that over the long term, adding physical servers and storage

capacity was not sustainable, and took the strategic decision to

virtualize both server and storage systems.

The company chose to implement VMware vSphere on IBM

System x3850 M2 servers, and IBM System Storage SAN

Volume Controller (SVC) to consolidate its IBM and other

vendors’ storage devices.

The process has allowed IDS Scheer to consolidate 131 physical

servers onto nine IBM System x3850 M2 servers, each with two

Intel Xeon Quad core E7330 2 processors running at 2.4GHz,

with 128 GB RAM. Using 15 instances of VMware VSphere

virtualization technology, IDS Scheer has created 70 virtual

servers – more than seven per physical server –supporting the

entire internal and external customer landscape. The servers run

a mix of Linux (20 percent) and Microsoft Windows (80 percent)

operating systems, the latter in versions dating from Windows NT

Server onwards.

The four-socket x3850 M2 server can be upgraded to become

an x3950 M2 server, which itself scales from 2 to 16 processor

sockets, enabling it to support very large data sets. Competing

server offerings from other vendors scale only to 4 sockets. Both

the x3850 M2 and x3950 M2 offer higher performance than

competing offerings, while consuming up to 20 percent less

electricity - an important benefit in an era of fast-rising energy

prices and concerns about carbon footprints.

IBM System x enterprise servers feature IBM X-Architecture

technology, bringing mainframe-inspired resilience, availability

and scalability to the x86 architecture. Even large, complex SAP

environments can now be reliably migrated to IBM System x,

enabling enterprises to maintain the service levels and

performance of a UNIX-based environment but at a fraction of

the cost.

SAP database serving has long been seen as the preserve of

high-end UNIX-based servers, both for its high resource

demands and for its business-critical nature. The x3850 M2 and

x3950 M2 combine high performance and scalability with high

availability and fault-tolerant components, making it feasible

even for large enterprises to run SAP databases on x86

hardware. The resilience and reliability of IBM System x are

particularly important in a consolidated environment, where a

failure would affect many systems.

“SAP databases are a demanding environment to support, and

of course VMware offers better performance if more hardware

resources are available,” says Mats Johansson, head of

Managed Services Operations. “Due to its scalability and

performance, the IBM System x3850 M2 is extremely well suited

to server consolidation and virtualization - not least because

VMware vSphere 4 was developed on this machine.”

IDS Scheer is currently operating the x3850 M2 servers with two

processors, offering considerable capacity for growth. IDS

Scheer updates its systems on a regular basis, and will use

x3950 M2 in the future.

9

VMware vSphere brings cloud computing to IT infrastructure by insulating applications from the underlying hardware. Multiple

servers can be grouped together and presented as a single computing resource through the infrastructure and application services

layers, viewed and managed by the VMware vCenter™ suite (see Figure 1, below). Compared with the alternative approach of one-

application-per-server, this model delivers better performance for high transactional loads, and easier management. As

management tends to represent the largest single cost in SAP software operations, this is an important benefit.

Resources managed by VMware vSphere can be directed to applications as required, and individual hardware failures do not affect

application continuity.

External CloudInternal Cloud

VMware vCenter Suite

VMware vSphere 4

ApplicationServices

VMotionStorage vMotionHAFault ToleranceData Recovery

vShield ZonesVMSafe

DRSHot Add

Availability Security Scalablity

ESXESXiDRS

vCompute vStorage vNetwork

InfrastructureServices

Distributed SwitchVMFSThin Provisioning

App App App App App App App App

Existing Applications Future Applications

Figure 1: VMware architecture

10

Storage virtualization with SVC

Based on the success of the server virtualization project, the IDS

Managed Service Team decided, initially only for the Windows

and VMware landscapes, to introduce SAN virtualization using

SAN Volume Controller (SVC).

The storage virtualization program was principally defined with

the same business objectives that led to the server virtualization

strategy:

Higher availability

• Increasetheavailabilityofsynchronizeddatafromeitherdata

center

• Improvethelevelofmirrorandsnapshotfunctionality

• Reduceplanneddowntimeformaintenance

• Introduceresilientsystemswithdisasterrecoverycapabilities

Centralization

• Provideuniformmanagementandmonitoringofallstorage

Mobility

• SimplifyPhase-In,Phase-Outscenarioswhenchanging

storage systems, without the need to reconfigure any server

Cost Reductions

• Cutcoststhroughreductionsinlicensesformirroring,

partitioning, copying and similar products

• Introduceprovisionof‘StorageasaService’asabaselinefor

the calculations of new Managed Service Customers

Over time, IDS Scheer had gathered approximately 30 IBM

System Storage products, including DS3400, DS4300, DS4700

and DS4800, providing a total data capacity of more than

120TB. Purchased at different times and according to the

particular customer need, the devices offered varying

performance, capabilities (such as mirroring, RAID and

clustering), resulting in 50 different types of storage volumes

(types of LUNs).

With the SVC solution, applications no longer attach directly to

the physical hardware, and instead the available storage is

pooled into and presented by SVC. Data can be moved from one

physical device to another, even during production, without

requiring any application-level changes.

According to SVC best practices, IDS Scheer created for every

storage volume type one SVC Managed Disk Group (MDG). Out

of these MDGs, Virtual Disks (LUNs) are created, provisioned to

the applications. Now IDS Scheer is able to consolidate these

multiple MDGs into just a few, in a way that is completely

transparent to the applications.

It has become a straightforward matter to manage tiered storage

requirements, or to introduce new and retire old physical

systems for Phase-In Phase-Out, and the single SVC interface

meets IDS Scheer’s request for centralized control. Being able to

move data without disrupting production has also allowed IDS

Scheer to reduce planned downtime for maintenance to near-

zero, providing there is sufficient spare capacity to

accommodate temporary needs.

11

“As a managed service provider, we can take advantage of SVC’s ability to cater to each customer’s requirements individually, according to SLAs. As well as giving us new technical abilities, SVC allows us to calculate requirements more accurately and retain flexibility for new and existing customer projects.”

Markus Peltz

Configuration Manager

IDS Scheer

Additionally,SVCallows‘orphaned’unusedcapacityondevices

to be pooled and used as a single storage resource. On 30

systems, even modest recovery of unused space can contribute

to very large extra capacity, and each device can therefore be

used to its theoretical maximum.

SVC has also allowed IDS Scheer to introduce resilient systems

with disaster recovery capabilities, through the Stretch-Cluster-

Concept.

SVCVDiskstechnologymakes‘RAID1’protectionofdata

possible across the two computing centers, which are in fact

8km apart—and still seen as just one storage system by the

applications. Without requiring anything other than a suitable

dark fiber connection with sufficient capacity and low latency,

SVC introduces what amounts to industry-standard data

protection at a price point that other specialized solutions for

geographically distant sites cannot match.

“We use IBM SAN Volume Controller in active/active

configuration,” says Mats Johansson, Head of Managed

Services Operations. “The benefit is the ability to transparently

switch production in the event of a failure at one site. It’s a very

elegant solution, and the VMware environment is completely

“unaware” that anything has changed, even though its storage

has moved 8km away! Using SVC in this way also saves time and

effort compared to conventional failover solutions. We used to

have a lot of stress in switching from primary to secondary sites,

because it was easy to forget configuration changes that you

had recently made on one side and needed to reflect on the

other side.”

12

Carl-Philipp Müller, Data Center Manager, adds: “For us, storage

virtualization based around IBM SAN Volume Controller is an

essential addition to a modern, future-friendly IT infrastructure

that allows us to respond flexibly to the dynamics of our

customers’ outsourcing requirements.”

A “no-single-point-of-failure” concept was very important to IDS

Scheer, and so two different dark fiber connections were

ordered from the network service provider, with two different

access points in every location (see figure 2, below).

SE: Markus Peltz

Stand:2009-11-05 Seite: 1/1Titel: SVC V1.0© IDS Scheer AG www.ids-scheer.com

Streched Cluster - Datacenter Links via passiv Multiplexing

SAN Volume Controller @ Managed Services

1470nm

1490nm

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1530nm1550nm1570nm

1590nm

1610nm

AD

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WD

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lter

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-AB

1470nm1490nm1510nm1530nm1550nm1570nm1590nm1610nm

AD

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-AB

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M51

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unteresCWDMBand

oberesCWDMBand

DWDMBand

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DARK FIBRE 6km

DARK FIBRE 8km

TotalStorage Storage Engine 336

TotalStorage Storage Engine 336

SVC Knoten 1

SVC Knoten 2

FC Core Fabric A FC Core Fabric B

FC Edge Fabric BFC Edge Fabric A

3rd Quorum

Datacenter 1 Datacenter 4Network Access Room

Datacenter 2

330m 8000m

6000m20mSingle Mode Connection

Multi Mode Connection

Dark Fibre Connection

Figure 2: Logical architecture of dual-site approach using IBM SAN Volume Controller

13

Database selection

To host its customers’ SAP system databases, IDS Scheer

implemented IBM DB2 version 9.5 for Linux, UNIX and Windows.

IDS Scheer had very positive experience of using DB2 on IBM

Power Systems, in particular the stability and performance of the

database on this platform. For this reason, DB2 on IBM System x

with VMware was a logical consequence, especially given the

excellent relationship between IBM and SAP based on the “DB2

Optimized for SAP Software” initiative.

IDS Scheer typically runs SAP ERP and SAP BW systems on

Microsoft Windows and Linux as two- or three-tier

implementations on DB2; the company recommends this

solution for new customers. One of the major points in favor of

DB2 is non-technical: it’s about the availability for production

environments. DB2 is fully supported by IBM, SAP and VMware

for virtualized environments (see SAP note: 1130801) which is

currently not the case for Oracle.

“The “IBM DB2 optimized for SAP software” joint-initiative

between IBM and SAP has provided numerous technological

advantages to IDS Scheer,” says Holger Stasch, Senior

Database Expert at IDS Scheer. “For new SAP implementations,

we recommend IBM DB2 as the best database option based on

innovative technology and unmatched SAP integration—

resulting in best value for investment.”

Right from the outset, the SAP installation process includes DB2

installation, which therefore enables non-disruptive installations.

This is followed by the DB2 configuration stage, which is also

integrated in the installation process through the setting of the

corresponding registry variable. This variable implicitly activates

all settings that are important for an SAP system. The automation

during the installation process helps avoid errors that can occur

during manual configuration.

IDS Scheer uses most of the autonomic capabilities that DB2

offers for SAP installations as the default for new installations.

These capabilities include: automatic tablespace resize, real-

time statistics and STMM (self tuning memory management)—

powerful tools that work together to reduce the administrative

effort to a minimum.

Equally important is DB2 compression, which significantly

reduces the required storage for SAP applications. It also

significantly reduces the required main memory and I/Os, and

can improve response times for end users. Finally, DB2

compression also ensures smaller backup images stored in the

Tivoli Storage Manager system. Thanks to tight integration

between the IBM middleware solutions, the free-of-charge

interface between DB2 and Tivoli Storage Manager offers

significant advantages over competing solutions. For example,

DB2 can store logfiles automatically in Tivoli Storage Manager;

this is not possible with Oracle and MaxDB, and may cause

these databases to stop operations.

“For new SAP implementations, we recommend IBM DB2 as the best database option based on innovative technology and unmatched SAP integration—resulting in best value for investment.”

Holger Stasch

Senior Database Expert

IDS Scheer

14

The installed solutions are all based on two virtual CPUs with a

total of between 8GB and 16GB main memory, deployed as two-

or three-tier implementations. The storage is mapped to one

partition where all the sapdatas reside; this is then mapped via

the VMware abstraction layer to the SAN LUNs.

IDS Scheer uses virtualization across the entire SAP landscape:

production, development and test systems. This allows

performance peaks to be handled using VMware VMotion, a tool

that allows live SAP systems to be migrated to more powerful or

less utilized servers in a way that is completely transparent to the

end user. At present, this feature is not used automatically for

production systems; IDS Scheer uses VMware VMotion to move

SAP workloads for planned maintenance. In the case of a

complete system failure, the VMware environment can be

restarted on another machine rapidly enough to fulfill the

negotiated SLAs. This process could be easily accelerated

through the use of DB HADR, which would enable essentially

downtime-free operation if the SLAs require this in the future.

“Storage virtualization on SVC is another key module for us in a modern and advanced IT infrastructure, giving us the ability to react flexibly as customer requirements change.”

Carl-Philipp Müller

Data Center Manager

IDS Scheer

Results achieved and future plans

IDS Scheer intends to exploit the scalability of the x3850 M2 to its

full extent, by adding processors if required, or by upgrading to

new models with Intel Xeon 7500 series processors when

available in 2010 (codenamed Nehalem EX). Even though the

virtualization of systems introduces a small workload overhead,

the performance advantages available through flexible

processor pooling and allocation mean that the VMware

approach is now IDS Scheer’s long-term strategy for

infrastructure management. Performance improvement is

achieved because each x3850 M2, running several VMware

virtual machines, utilizes 60 percent of available processor

cycles, whereas processor utilization on unvirtualized servers is

typically closer to 10 percent.

In practice, IDS Scheer has found that it is possible to over-

commit processor capacity, and run the x3850 M2s at higher

than expected density but continue to achieve excellent

performance and meet service level agreements. Even where

workloads coincide, VMware vSphere allocates tasks efficiently

across the available processor resources, and the high-

performance x3850 M2 infrastructure is capable of meeting the

processor workload and main memory requirements.

For SAP instances clustered across several physical systems,

the virtualized solution also provides remarkable resilience. At

one time, a four-processor cluster experienced a processor

failure, and yet the system continued to meet the agreed SLAs,

auto-generating a request to replace the failed CPU.

15

A more common situation occurs when the team chooses to

increase memory capacity, with the time of the change planned

in advance. The server in question can be withdrawn from the

cluster, upgraded, and rejoined with no service interruption. If

the application happens to reside on a single server, IDS Scheer

can use VMware VMotion to move the live application over the

LAN to another virtual server while the maintenance is being

completed, then move it back again.

With this kind of flexibility, IDS Scheer has been able to introduce

new, more flexible ways to charge its internal and external

commercial clients for its managed services. The combined

capabilities of the x3850 M2 servers, SVC and VMware

technologies mean that infrastructure resources can be

matched more precisely to business needs. Capacity that had

formerly been unused, such as the 90 percent or so of idle

processor capacity in Windows-based systems, can be

released for productive use to other customers.

Thanks to server and storage virtualization from VMware and

IBM, IDS Scheer now has a more flexible, efficient and compact

IT infrastructure. Power and cooling requirements have fallen on

a per-server basis, because multiple virtual servers can run on

each physical machine. For the same reason, rackspace

requirements are also, in relative terms, lower. Due to business

growth, the infrastructure and power consumption have actually

increased at IDS Scheer, but by a much smaller amount than

would have been necessary in a non-virtualized environment.

Combined with an increase in staff productivity due to

streamlined operations, IDS Scheer is a model of virtualized

efficiency.

VMware

VMware (NYSE: VMW), the global leader in Business

Infrastructure Virtualization, delivers proven virtualization

solutions—from the desktop through the datacenter and to the

cloud—that energize business, while saving energy. IT

organizations in companies of all sizes rely on VMware and its

industry-leading platform, VMware vSphere, to achieve a more

efficient, controlled and flexible IT environment. With 2008

revenues of $1.9 billion and more than 150,000 customers and

22,000 partners, VMware delivers the world’s most trusted

solutions for virtualization, a strategic initiative that consistently

ranks as a top priority among CIOs.

For more information:

To learn more about the solutions from IBM and SAP, visit:

ibm-sap.com

For more information about SAP products and services, contact

an SAP representative or visit: sap.com

For more information about IBM products and services, contact

an IBM representative or visit: ibm.com

Contacts:

IBM

Markus Fehling (markus.fehling@de.ibm.com)

Holger Hellmuth (holger.hellmuth@de.ibm.com)

Paul Henter (phenter@de.ibm.com)

For further questions please contact the IBM SAP International

Competency Center via isicc@de.ibm.com

SPC03158-WWEN-00 (December 2009)

© Copyright IBM Corp. 2009 All Rights Reserved.

IBM Deutschland GmbH D-70548 Stuttgart ibm.com

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