how to use social media to connect with your customers

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How to Connect with Your Customers on Social Media By Peg Fitzpatrick

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Are you connecting with your customer and community?Social media is THE way to connect with your customers and prospects for small business.

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Page 1: How to Use Social Media to Connect with Your Customers

How to Connect with Your Customers on Social MediaBy Peg Fitzpatrick

Page 2: How to Use Social Media to Connect with Your Customers

Why social media?

Page 3: How to Use Social Media to Connect with Your Customers

This is where people are talking

Page 4: How to Use Social Media to Connect with Your Customers

How does social media fit? It’s the bottom of your sales funnel with

the end goal being gathering email addresses.

As a part of your marketing strategy to boost traditional advertising and marketing efforts.

Modern word-of-mouth marketing.

Page 5: How to Use Social Media to Connect with Your Customers

10 ways that you can connect on social media

Page 6: How to Use Social Media to Connect with Your Customers

1. Share your brand story

Page 7: How to Use Social Media to Connect with Your Customers

2. Get email leads

Page 8: How to Use Social Media to Connect with Your Customers

3. Top of mind awareness

Page 9: How to Use Social Media to Connect with Your Customers

4. Show your brand’s personality

Page 10: How to Use Social Media to Connect with Your Customers

5. Answer questions

Page 11: How to Use Social Media to Connect with Your Customers

6. Ask questions!

Page 12: How to Use Social Media to Connect with Your Customers

7. Connect with your community

Page 13: How to Use Social Media to Connect with Your Customers

8. Become more relevant

Page 14: How to Use Social Media to Connect with Your Customers

9. Be an expert!

Page 15: How to Use Social Media to Connect with Your Customers

10. Meet potential clients

Page 16: How to Use Social Media to Connect with Your Customers

Social media is not free or easy. You’ll need to invest time in learning

how to use the social media sites that you choose.

You need to post consistently. You’ll need to respond to questions or

comments.

Page 17: How to Use Social Media to Connect with Your Customers

Work with a TRUE professional If you want to use social media

marketing but don’t have time, hiring a professional to help you is the way to go.

Hire someone with social media experience that you can see. Have they tweeted a lot? Do they have a solid base of followers? Are people engaging with their content?

Page 18: How to Use Social Media to Connect with Your Customers

Social media marketing works! The fastest growing demographic on

Twitter is 55 – 65 years old. 45 -54 is the fastest growing on Facebook and Google+.

YouTube reaches more U.S. adults ages 18 – 34 than any cable network.

93% of marketers use social media for business

76% of Twitter users post status updates.

Page 19: How to Use Social Media to Connect with Your Customers

Are you ready to get started?