how to turn your tablet into a customer facing device moki slideshare
TRANSCRIPT
W H Y M O K I
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Cloud Based Total Control for Customer
Facing Devices
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W E B I N A R
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This presentation was given as part of a webinar:
“How To Turn Your Tablets Into Customer Facing Devices”
You can view a recording of the webinar here:
http://moki.com/insights/cfd-webinar-1/
VIEW WEBINAR RECORDING
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I N T R O
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You’re a forward thinker
You’re looking to learn more
You’ve got a project
Why are you here?
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What are Customer Facing Devices?
Why are organizations using Customer Facing Devices?
How are organizations leveraging Customer Facing Devices?
How do you turn a tablet into a Customer Facing Device
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DEVICES THAT EXPEDITE CUSTOMER TRANSACTIONS
Order Fulfillment Devices
Tablet-Based mPOS
TRANSACTIONAL
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Types of Customer Facing Devices
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C U S T O M E R F A C I N G D E V I C E S
DEVICES THAT ELEVATE CUSTOMER EXPERIENCE
IoT - Sensor Hubs
IoT – Headless Devices
EXPERIENTIAL
DEVICES THAT DELIVER DIGITAL INTERACTIONS AND IMPRESSIONS
Tablets + Digital Kiosks
Digital Signage
DIGITAL
W H Y
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Customers Demand More
Affordable
Simplicity
Why Customer Facing Devices?
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They want more information
They want more control
They thrive on digital interaction
Consumers Demand More
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CFDs start at $100 per
Leverage already-existing content
Cost-efficient control/management
$$$ Affordable $$$
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Few strains on operations
Deployment process is simplifying
Can be run remotely by nearly any department
Simplicity
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EMPLOYEE ASSISTANCE
Sales enablement
Order fulfillment
Queue management
mPOS
How are organizations using Customer Facing Devices?
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CUSTOMER ENGAGEMENT
Give customers control
Deliver engaging content
Solicit feedback
Measure in-store efforts
H O W
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P H O T O C O U R T E S Y O F A T T . J O B S
Employee Assistance
Sales enablement
Order fulfillment
Queue management
mPOS
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Employee Assistance
Sales enablement
Order fulfillment
Queue management
mPOS P H O T O C O U R T E S Y O F B I X J O U R N A L S . C O M
H O W
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Employee Assistance
Sales enablement
Order fulfillment
Queue management
mPOS P H O T O C O U R T E S Y O F A T T . J O B S
H O W
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Employee Assistance
Sales enablement
Order fulfillment
Queue management
mPOS P H O T O C O U R T E S Y O F P A Y A N Y W H E R E
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Customer Engagement
Give customers control
Deliver engaging content
Solicit feedback
Measure in-store efforts
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Customer Engagement
Give customers control
Deliver engaging content
Solicit feedback
Measure in-store efforts
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P H O T O C O U R T E S Y O F
G I R L S I N W H I T E D R E S S E S B L O G . C O M
H O W
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Customer Engagement
Give customers control
Deliver engaging content
Solicit feedback
Measure in-store efforts
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P H O T O C O U R T E S Y O F
D I C K S S P O R T I N G G O O D S . J O B S
Customer Engagement
Give customers control
Deliver engaging content
Solicit feedback
Measure in-store efforts
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C O N C L U S I O N
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What are Customer Facing Devices?
Why are organizations using Customer Facing Devices?
How are organizations leveraging Customer Facing Devices?
Today we’ve covered:
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What’s next?
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May 26, 2015 - “Putting the Pieces Together”
June 9, 2015 - “Your Devices are in the Field. Now what?”
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