how to train your hiring manager

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RecruitingBlogs.com Webinar | March 24, 2015 How to Train your Hiring Manager Carmen Hudson Principal Consultant, Recruiting Toolbox

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Page 1: How To Train Your Hiring Manager

RecruitingBlogs.com Webinar | March 24, 2015

How to Train your Hiring Manager

Carmen HudsonPrincipal Consultant, Recruiting Toolbox

Page 2: How To Train Your Hiring Manager

Ex-Amazon, Yahoo, Starbucks and Tweetajob

Introductions

@peopleshark#RecruitingBlogs

Page 3: How To Train Your Hiring Manager

What do we do?

We help companies recruit better

Consulting

• Strategy

• Programs

• Process

• Systems

• Branding

• Coaching

Custom Training

• Recruiters

• Hiring Managers/Interviewers

• Recruiting Managers

Toolkits

• Recruiters

• Hiring Managers

We are not a search firm, we don’t sell any products, and we don’t take commissions from vendors.

Page 4: How To Train Your Hiring Manager

We partner with heads of HR/recruiting

Who do we help?

Page 5: How To Train Your Hiring Manager

Your Managers Might Be RWC*

Bad Habits Cost You Good Candidates

Unresponsive

No-Shows

Unprepared

Time-wasters

No Feedback

Indecisive

Poor Candidate Experience

@peopleshark#RecruitingBlogs

Page 6: How To Train Your Hiring Manager

Become a Coach

@peopleshark#RecruitingBlogs

Talking Points: leadership, impact and stewardship

Great leaders are great at hiring.

Hiring decisions are the highest impact, highest cost decisions you will make.

The people you hire will ensure your success or your demise

Managers who hire well and who are good recruiters get promoted.

It’s more than a series of tasks.

You are integral to building our employer brand. Candidates will talk about you, your process and your team once they leave the building.

You should identify and cultivate great recruiters on your team.

Help me help you. I have a ton of information and resources at my disposal. Just ask!

Page 7: How To Train Your Hiring Manager

Develop a Point of View

@peopleshark#RecruitingBlogs

Philosophical Question If I were you…

Who owns recruiting? The manager. Otherwise I makeimportant decisions

How will the final decision be made when there is disagreement?

Depends on your culture or the manager’s style, but the manager should commit up front

What happens when things stall? I move on to more urgent needs after 3 tries…I have a ticking clock

Do we hire the boss’ nephew over a more qualified candidate?

Nope.

Do we assess candidates one at a time,or wait to complete the slate.

One at a time, assess against the job, not against other people.

What else….

Page 8: How To Train Your Hiring Manager

Expect Accountability

@peopleshark#RecruitingBlogs

Set expectations

Create a buddy system

Keep score!

Pre schedule interviews

Identify great interviewers

Pre-interview meetings

Candidate debriefs

Report resultsPerformance

Review

Page 9: How To Train Your Hiring Manager

Symptom: “I know it when I see it”

@peopleshark#TeamAdam

Doesn’t want to invest the time

Needs help articulating needs

Afraid to make a bad hire

Politics

Page 10: How To Train Your Hiring Manager

Cure: Get them Talking

@peopleshark#RecruitingBlogs

Identify assessment

criteria

(Re)write job description

Interview questions

(and answers)

Calibration meetings

Candidate debriefs

Shadow interviewers

Page 11: How To Train Your Hiring Manager

Bonus: Articulate This!

@peopleshark#RecruitingBlogs

Successful Mangers = Engaged Owner and Partner

Unsuccessful Managers = Passive Bystander and Critic

Realistic, articulates needs, makes good tradeoffs

Unrealistic, “I’ll know it when I see it”

Responsive, Fast, Pushes Unresponsive, slow, waits

Prepared and decisive Unprepared and indecisive

Relationship- and results-oriented Transactional, time-suck HR + Human Roadblock

Actively sources and markets positions “Not my job”

High hiring bar, assesses talent, thinks long-term

Weak interviewer, hires for short-term, doesn’t lead

Personally sells and closes Not engaged in closing

Treats recruiter as partner, with respect Lacks respect for recruiter, skirts process

Page 12: How To Train Your Hiring Manager

Symptom: “I need to see 137 more resumes”

@peopleshark#RecruitingBlogs

Needs help articulating needs

Analysis Paralysis

Inexperienced manager

Afraid of making a bad decision

Page 13: How To Train Your Hiring Manager

Solution: Getting to “No”

@peopleshark#AwHellNo

Good managers are decisive

1 candidate, 1 decision

Hiring top talent means you have to say no

You have to move fast in this market

Page 14: How To Train Your Hiring Manager

Symptom: “You look pretty old”

@peopleshark#RecruitingBlogs

Doesn’t know the law

Never been trained

Thinks she knows the law

Disagrees with the law

Overly afraid

Page 15: How To Train Your Hiring Manager

The Cure: Legal Bingo

@peopleshark#RecruitingBlogs

Can you pronounce your last name for

me?

Where did you grow up?

What’s your favorite book?

Why did you choose Notre

Dame?

Are you able to work late or travel

for more than 3 days?

Why were you off of work for 3

months?

Do you belong to any associations?

Did you receive an honorable discharge?

Page 16: How To Train Your Hiring Manager

Symptom: Poor Candidate Experience

@peopleshark#RecruitingBlogs

Ask managers...

How would you like your best friend to be treated?

What do candidates say about our process?

The Interviewers?

The job?

The company?

Page 17: How To Train Your Hiring Manager

Solution: The Golden Rule

@peopleshark#RecruitingBlogs

Win with speed

Check out Glass Door

Survey candidates

Follow up Strategy

White glove candidates

Talk to new hires

Page 18: How To Train Your Hiring Manager

Has this ever happened to you?

@peopleshark#BeastMode

Page 19: How To Train Your Hiring Manager

Symptom: Lose the Game at the 1 Yard Line

@peopleshark#BeastMode

Can they “sell” the job realistically

Right attitude and enthusiasm

No closing strategy

Don’t understand motivators

Leave it in the hands of recruiters

Page 20: How To Train Your Hiring Manager

Solution: Tap into Emotions

@peopleshark#MaslowRules

Self Actualization

Esteem

Love/Belonging

Safety

Physiological

Page 21: How To Train Your Hiring Manager

Solution: Call the Play

@peopleshark#RecruitingBlogs

Assign rolesBe thoughtful

about interviewers

Tag-team the offer

Collect motivators

Ask, what makes you

stay?

Sweeten the pot

Page 22: How To Train Your Hiring Manager

Thank You!

@peopleshark#DidNotSuck

Please stay in touch!

Email [email protected]

Website www.recruitingtoolbox.com

Twitter @Peopleshark@recruittoolbox@Talent42

LinkedIn in/carmenhudson

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