How To Start Your Business In 90 MinutesBY: DR. Abdalla Ibrahim

MAY 2015

• Doing Things for Money (A.Ibrahim)

BUSINESS

Types of Business

BUSINESS

“IT IS ALWAYS GREENON THE OTHER SIDE OF THE FENCE “

• A state After starting business

STRUGGLE

• End result for unplanned business

FAILURE

HOW TO START MY BUSINESS

ON A QUALITY GROUND

APPROACH

Presentation on How to Starts

Mention Your Dream Business

Group Discussion on How to Start them

Organization

Service

Networking

Communication

AREA TO TOUCH

Documentation

Improvement

Safety

Business Quality Dimensions

Acceptable

Accessible

Appropriate

Client-Centered

Competency Continuous

EffectiveEfficient Safe

1. THE ORGANIZATION

ORGANIZATION COORDINATION

Assess client needs for a service

Provide service that meet client

needs

Confirm & minimize

duplication of services

Promote consistency of service

ORGANIZATION COORDINATION

• Have Strategic Plan

• Have Operational Plan

2. NETWORKING

NETWORK & COORDINATE WITH OTHERS

• Coordinate and complete your

services with other organizations.

• Keep Referral Network: Refer Client

to other service organization if you

do not provide it.

3. THE SERVICE

THE SERVICE

• Identify Scope of Services

• Identify Elements of Service

THE SERVICE CRITERIA

• Service consistent with available resources

• Flexible & Responsive Service

• Safe Services

4. COMMUNICATION

COMMUNICATION

• Communicate Services on regular bases

• Communicate updates

• Communicate using different tools

COMMUNICATION

• Culturally-appropriate

• Linguistically-appropriate

• Multi-language

5. THE DOCUMENTATION

• Strategic Plan

• Operational Plan

• Quality Improvement Plan

• Policy and Process

• Bylaw

• Job description and specifications

• Details for each process

• Training Plan

• Complain/Suggestion and responses

DOCUMENTATION BANK

7. QUALITY MONITORING AND IMPROVEMENT

PRIORITIES

Processes are selected in order of priority for monitoring and improvement. according to the following criteria:

• high risk

• high volume

• high cost

• problem prone

INDICATORS

Measures of Performance

• Process indicators: relate to the course of service delivery

• Outcome indicators: relate to results of service delivery,

including cost and client satisfaction

• Practice indicators: reflect professional standards, guidelines for

practice, and relative legislation

THE SERVICE

B. SERVICE ASSESSMENT AND PLANNING

GOAL

OBJECTIVE

INDICATO

R/Evidence

SUC

CESS

Whenever you identified a

NEED for A Service make it

a GOAL

SERVICE: EX. BANKING AND CATERING

• Service Assessment

• Service Planning

• Service Provision

• Service Evaluation

ASSESS SERVICE

• Process to Receive & Identify client need on

timely bases

PLAN SERVICE

• Define the pathway for each need

• Assess the expectations of the client

PLAN SERVICE

The Plan:

• Agreed up on with client

• Written & Documented

• Defines the expected outcomes

• Reflects the involvement of the team

PROVIDE SERVICE

On a timely bases

Meet the need and expectation

COMPREHENSIVE SERVICE

• Regularly discuss ongoing needs for new services

• Provide Services that complement each other.

• Process to assess the appropriateness of service

EVALUATE SERVICE

BEFORE I END MY PRESENTATION

ASK ME ANY QUESTION

DIVIDE YOURSELVES INTO GROUPS AND LETS START THE TEAMWORK