How to Show Shop Management

The Silver Bullet

The Foundation of our Products

Prepared Presentation

1) When Showing Shop Management, think of it has a TOOL !

2) Choose a Customer and Vehicle that you can use for Presentation !

3) Be Consistent and always show same Presentation !

4) Retain Control of Demonstration !

5) Have Questions to ask “Ready and at the Right time”.

6) Remember GOD Gave you 2 ears and 1 mouth for a reason.

Shop Management

The Silver Bullet

Live Presentation

W.I.P. Screen

F6 or New

Customer Screen

Customer Screen

Vehicle Screen

Order Screen

Order Screen

Estimate

Order Screen

Order Screen

Order Screen

Revision Screen

Revision Screen

Revision Screen

Revision Screen

Parts Ordering

Recommendations

$$$$ Flags $$$$

Invoice

History

History

Settings

Reports

ClosingAlways Ask 3 Closing YES Question’s

1. Do You See How this Tool Will Save You TIME ?2. Do You See How this Tool Will Make You Money ?3. Do You See How this Tool Will PAY FOR ITSELF ?

GREAT !!!Let me get your signature in 3 places with a voided check and we can schedule a time to start the Installation and TRAINING

PROCESS.

IF YOU CAN GIVE ME A FEW MORE MINUTES I WOULD LIKE TO SHARE SOME OTHER THINGS YOU MAY WANT TO START EITHER NOW OR SOMETIME IN THE FUTURE

ProPack Lube-ProAutomatically sets an appointment for next visit !

Automatically creates a recommendation !

Sends out Text message appointment reminder (Propack Bundle) !

Customer Retention Tool !

Custom Lube Stickers

Print Key Tags has well !

ProPack Report-ProPersonalized Invoices with LogoLandscape or Portrait InvoicesJob by Line InvoicingAffiliate Logo’sSocial Media Logo’sAdvanced CouponsBook and Confirm AppointmentsLive Hyper Links when emailedCustom Multi-Point Inspections

ProPack Report-ProPersonalized Invoices with Logo

Job by Line Invoicing

Affiliate Logo’s

Social Media Logo’s

Advanced Coupons

Live Hyper Links when emailed

Landscape or Portrait Invoices

ProPack Report-ProPersonalized MP Sheet with Logo

Customer Information with Brand Logo

Affiliate Logo’s

Social Media Logo’s

Tied to Service Category

User Defined Intervals, Colors and Titles

ProPack Report-ProTech Worksheet with History & Recommendations

Scheduled Work Orders

W.I.P. Detailed Report

Inventory Details

Stale Tires

And Many More …………….

ProPack Message-Pro

1. Automatically sends Out Automatic Service Reminders2. Text Estimate Repair Approvals3. Shop Dedicated Text Number4. Text right from Desktop

TOP TEN

VALUED FEATURES

Service Reminder Emails 10

• Triggered by Mileage and OE Schedule

• Brings them Back Sooner to Your Shop

• Appointment Requests Generate Email to Your Shop

• Configurable Appointment Request Window – Avoid Same Day Appointments

Target Market Promotions

• Unlimited Campaigns

• Great For Slow-Week/Month Plan

• Increases Business NOW Using Short Expire Date

• Your Support Agent Handles the Details For You!

9

Consumer Loyalty Site• All Consumer Emails

Contain Link to Loyalty Site

• Ties Consumer to Your Shop

• Increases Brand Awareness Between Visits

• Service History = Labor Description

8

Comprehensive Reporting 7

• 10 Reports Emailed Weekly or Monthly

• Monthly Sales Projection – Can be Your Trigger for Email Blast Campaign

• Identify Mid-Month and Mid Year Trends in Order to Make Corrective Action

Comprehensive Reporting 7

• Compare Your Shop’s Average Invoice Count

• Compare Your Shop’s Average RO $ Value

• Compare to State and National Averages

• Industry Data From Third-Party Source

Social Media 6

• Facebook Page Created / Updated at No Additional Charge

• Relevant Consumer Content Push Once per Week

• Consumer Reviews Facebook Application Installed at No Additional Charge

Shop Website Tools 5

Tools for Your Website Available:

• Review Page Badges/Links

• Review Scrolling-Ticker Widget

• Testimonial Page

• Appointment Button/Page

Business Listing Syndication 4Your Business Listing Distributed Monthly to Hundreds of :

• Online Directories • Search Engines• Mobile Apps• Social Media Sites

Reputation Management 3

• Review Page Created

• Optimized for Search

• Shop Contact Info

• Appointment Link

Reputation Management 3

• Your Review Dashboard

• Manage Reviews

• Respond to Reviews

• Low Review Alert Emails

• See Who Shared Positive Reviews

• Only Positive Reviews Can be Shared

Service Reminder Appointment Page Review Page

MOBILE FRIENDLY 2

Reputation Marketing

• Consumer Shares Positive Review With Entire Friend Network

• Positive Review = “Share to Win” Message >>

1

All Managed By…

Your Personal Support Agent:

• Agent Suggests and Creates Coupons

• Agent Sets-up Facebook Page / Applications

• Agent Creates Email Promotion Campaigns

• Agent Explains Reports

• Agent Suggests Tweaks For Improvement

RETENTION

• Personal Marketing Support Agent

• Free Email Matching Service

• Automatic Service Reminder E-mails

• Unlimited Target Market E-mail Promotions

• Thank-You E-mail After Every Visit

• Consumer Loyalty Vehicle Website

A Comprehensive Solution

A Comprehensive Solution

NEW CUSTOMER ACQUISITION• Automatic Customer Review Collection

• Reputation Marketing / Management

• Facebook Page Creation / Content Management

• Website Links – Appointment Requests, Etc

• Business Listing Syndication

• Mobile Friendly Emails and Appointments

Key Questions to always keep in mind.

1. If Client is looking at our Competition, Always Ask Client when showing both Manager and Social CRM

“Do you really want to share your Customer Data with a Parts House or Dental Network?” Almost all other Management Systems and Social CRM’s are Linked with Parts House’s DemandForce Shares with Dental, Doctor and Veterinarian’s on their Network2. Have You ever forgot to put a part on a Order ?3. Have you ever missed a phone call because you were on the phone sourcing parts ?4.

Shop Management

The Silver Bullet