3rd December, 2014Starts at 10AM (AEDT)

How to perfect your customer manifest

Kim BeresfordCustomer Success Manager, Rezdykim@rezdy.com

MEET YOUR PRESENTER

Type your comments and questions into this box.We will address it at the end of the webinar.

On Twitter use the hashtag #rezdyacademy

JOINING IN TODAY

A well-structured manifest is key to running a successful tour program

POLL:

How many people do you share your manifest with?

● None - just me!● 1-3 people

● More than 3 people

AGENDAWhy you need a structured manifest

2

3

What info you need to perfect your manifest

How you can customize your manifest

1

YOU MIGHT BE THINKING...

But I don’t need to have a structured manifest… I’ll just

wing it!

1 - WHY YOU NEED A STRUCTURED MANIFEST

Things can get disorganized, resulting in unsatisfied customers

Examples:- you forget you need to pick someone up- you don’t bring vegetarian snacks for someone who has specified that they need it

RISKS

1 - WHY YOU NEED A STRUCTURED MANIFEST

KNOWLEDGE =

POWER

WHAT YOU NEED

2 - WHAT YOU NEED FOR A STRUCTURED MANIFEST

1

2

GOOD FORMAT

THE RIGHT INFORMATION

2 - WHAT YOU NEED FOR A STRUCTURED MANIFEST

● Easy to read○ Font: Arial, size 12 and above○ Spaced out evenly, not too

close together

1 GOOD FORMAT

● Tailored to use by different people○ Tour guide○ Vehicle driver

2 - WHAT YOU NEED FOR A STRUCTURED MANIFEST

THE BASICS● Full name● Date and time● Pickup location

2 THE RIGHT INFORMATION

● Tour information● Dropoff location

2 - WHAT YOU NEED FOR A STRUCTURED MANIFEST

TAKE IT FURTHER● Special requirements● Paid/not paid● Hotel room #● Rental equipment

2 THE RIGHT INFORMATION

3 - HOW YOU CAN CUSTOMIZE YOUR MANIFEST

CUSTOMIZE YOUR MANIFEST

3 - HOW YOU CAN CUSTOMIZE YOUR MANIFEST

3 - HOW YOU CAN CUSTOMIZE YOUR MANIFEST

3 - HOW YOU CAN CUSTOMIZE YOUR MANIFEST

3 - HOW YOU CAN CUSTOMIZE YOUR MANIFEST

3 - HOW YOU CAN CUSTOMIZE YOUR MANIFEST

3 - HOW YOU CAN CUSTOMIZE YOUR MANIFEST

SORT THE DATA

3 - HOW YOU CAN CUSTOMIZE YOUR MANIFEST

HIDE THE DATA

3 - HOW YOU CAN CUSTOMIZE YOUR MANIFEST

ARRANGE THE DATA

3 - HOW YOU CAN CUSTOMIZE YOUR MANIFEST

NEXT STEPS

1

2 Add booking form fields to your ManifestFull Tutorial: https://support.rezdy.com/entries/29397920-Create-your-first-product

3 Add your staff to Rezdy so they can view your manifest Full Tutorial: https://support.rezdy.com/entries/28921844-Invite-your-staff

Learn more about using your Manifest Full Tutorial: https://support.rezdy.com/entries/29397340-Use-a-Rezdy-Manifest

?