how to increase conversion rate
TRANSCRIPT
How to Increase Conversion Rate
11street
Strictly Confidential
How to Increase Conversion - Product Description
Product Description - Visual-based product page description format
Header
Recommended Products
Description
Additional Images
Return & Exchange Information
Example:
How to Increase Conversion - Product Description
Product Description - Visual-based product page description - Header
Next Business Day Delivery
7 Days Free Return & Exchange
Free Shipping for all Product
Our Promises!
Next business day delivery
7 Days free return & exchange
Combine shipping to save your shipping feeWhy buy from us?
How to Increase Conversion - Product Description
Product Description - Visual-based product page description - Description
SleeveSize Shoulder Chest Hip Hem
Product images are for illustrative purpose only, may not 100% depict the actual product. Color variance, minor stitching issue and etc does not formed as wrong or defective items.
Material: Rib Cotton
Color: Red, Blue, Black
Size: S, M, L, XL
Product Weight: 0.3kg
Product Name: Korea Slim Dress
SKU: KR0918011st
Elastic
Thickness
Stretch
Yes1 2 3 4
No5
Product Size
Disclaimer
Product Details
How to Increase Conversion - Product Description
Product Description - Visual-based product page description - Additional Images
More Example:1. 11street Korea2. 11street Indonesia
How to Increase Conversion - Product Description
Product Description - Visual-based product page description - Return & Exchange Information
Reason for Return Possible to Return Proof for Verification
Shipping Cost of Return Remark
Damaged Item Yes Photo Needed Borne by Seller Please note that any returned
must be in their original condition (this includes the
item in its original pack
aging) and it is very important that no tags or
labels are removed.
Wrong Delivery Yes Photo Needed Borne by Seller
Size Does Not Fit Yes No Borne by Buyer
Not Satisfied / Don’t Like Product
Yes No Borne by Buyer
7 DAYSFREE Return & Exchange Policies
How to Increase Conversion - Product Description
Product Description - Visual-based product page description - Return & Exchange Information
7 days return or exchange policyAt Concept Store, we want our customer to be completely satisfied with your purchases. We regret that refunds cannot be accommodated. If for any reason you are not completely satisfied, you may return your purchase in its ORIGINAL NEW CONDITION, UNUSED, with ALL TAGS ATTACHED within 7 days from date of receipt for exchange (for item of equal or lesser value).
However, this does not apply to the sale or clearance items in which no refund nor return will be entitled for this. Also, we cannot extend this return policy to resellers of our product.
Return or exchange proceduresPlease request for return or exchange from your 11street “MY PAGE” within 7 days from the day order is received. You have to include the following details in the email:
Reason for return or exchange (so that we can improve!):Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
You will need to bear the shipping charges for returning the item to us and also the redelivery charges for new exchange item. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.
Product images are for illustrative purpose only, may not 100% depict the actual product. Colour variance, minor stitching issue and etc does not formed as wrong or defective items.
7 DAYSFREE Return & Exchange Policies
How to Increase Conversion - Product Description
Product Description - Visual-based product page description - Recommended Products
Recommended Products
How to Increase Conversion - Product Description
Product Description - Visual-based product page description format
Header
Recommended Products
Description
Additional Images
Return & Exchange Information
Example:
How to Increase Conversion - After Sales
After Sales Customer Services
SMS
Call
Feedback
Confirmed PurchaseCustomer
Relationship
How WhyReview
Comment
Recurring Sales
Settlement
Thank You Note
How to Increase Conversion - After Sales
After Sales Customer Services
Thank you for your recent purchase of Tupperware Product.We appreciate having the opportunity to do business with you. Our customers are our top priority, and we strive for 100% satisfaction. If you have any questions or concerns about this order, please do not hesitate to contact us.
Again, thank you for your purchase. We look forward to serving you again in the future.
Tracking Number: Pos Laju - MY1234568E
Concept Store Concept Store
Please accept our sincere apology for the error we made in your last order #2015051492749. We are sending you the correct size dress, along with a free gift.
We hope this has not caused you too much inconvenience. We appreciate your business and will make every effort in the future to send you the correct merchandise.
Tracking Number: Pos Laju - MY1234568E
Thank
you!for your purchase from us on 11street - Concept StorePlease take a moment to leave us a positive
Should you feel that our products don’t deserve for “Satisfied” rating, please contact us before leaving negative/neutral feedback. We will make effort to ensure you are 100%
satisfaction!
Concept Storehttp://store.11street.my/conceptstore
Concept Store
Always Your Best option
How to Increase Conversion - After Sales
How to Confirm Purchased and Leave Comment?
Concept Storehttp://store.11street.my/conceptstore
Concept
StoreAlways Your Best
option
Confirm Purchased
1
2
3
Guides
First of all, log in to your 11street account.
1. Click My Page2. Go to My Shopping History > View
Order/Shipping3. Click Confirm Purchased and leave us a
Good Comment.
Thank
you!
How to Increase Conversion - After Sales
How to Increase Conversion - Response Time
Response Time - Shipping
Seller Office
Ship out within 3 business days following payment completion.
How to Increase Conversion - After Sales
After Sales Customer Services
Comment
Review
How to Increase Conversion - Response Time
Response Time - Q&A
Listing Page
Seller Office
How to Increase Conversion - Response Time
Response Time - Shipping Delay
Seller Office
Ship out within 3 business days following payment completion.
Free Gifts
How to Increase Conversion - Shipping Fee
How to Choose a Shipping Strategy for Your Online Store
Free Shipping
Conversion RateContinue - Purchase
orAbandoned Carts
Shipping fee never FREEIncrease product prices
to cover costs for shipping (customer pays)You pay the full price of shipping out of your margins (you pay)Increase prices of products slightly to cover partial costs of shipping (you and your customer pays)
1
2
3
Bundle Shipping
Shipping Fee
Conditional Free
Conditional Discount
How to Increase Conversion - Selling Price
Market Research on Product Pricing
Example:1. PriceMe2. PricePanda
RM 2499?
RM 3299?
RM 3399?
RM 2299?
RM 2099?
Product Name: Victoria's Secret Limited Edition Push-up Bra 34CProduct Category: Women Clothing - Underwear / Sleepwear - Bra
Product Name: Nestle Milo 3In1 Original 20 Stick Product Category: Grocery - Beverage - Coffee & Tea
Product Name: LG 47" Full HD CINEMA 3D SMART LED TV 47LB6500Product Category: Home Entertainment - TV - LED
Back
Strictly Confidential
[Brand] | [Product Name] | [MISC] (Model, Sizes, Color, etc)
How to Increase Conversion - Product Title
Strictly Confidential
How to Increase Conversion - Product Images
Don’t
• Use blurry or soft focus
• Lay footwear flat
• Crop ineffectively
• Overdo the background
Do
• Show the variation of colours
• Provide more angles
• Show the detail
• Provide sense of scale
Thank you
www.11street.my