IBM Journey Designer: Exploring a #NewWayToEngage at #IBMAmplify

To learn more about IBM Journey Designer visit IBM.com/commerce or watch the demo at http://bit.ly/1Q1VpEI

“ The secret to good customer reaction time? Help them when they need it, now not later.” - Shep Hyken @Hyken

“ IBM CX analytics is delivering results for customers.” - Stan Phelps @9INCHmarketing

“ Great to see the new programs IBM is implementing at IBM Amplify. A lot happening quickly.” - Dave Killebrew @DaveKillebrew

“ Jonah Berger, Professor of Marketing, Wharton - Put the customer in the center, what do they need? Look at all aspects of the product/service potential.” - Seas On Fire @cherylberklich

“ The ability to understand cross channel journeys in context is as big as going from market segmentation to personalization.” - Chris Heuer @chrisheuer

“ IBM has invested significantly in analytics in recent years and the design of that data – serving it up in relevant context.” - Tessa Horehled @tessa

“ Customer experience is how we are going to define ourselves.” - Terry Duperon @RetailProSales

#NewWayToEngage